A.how To Register Patient in Admission (Dialogue) [PDF]

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ADMISSION AND BASIC NURSING CARE A. HOW TO REGISTER PATIENT IN ADMISSION (DIALOGUE) 1. Conversation 1 : Outpatient Patients Admission



: Good afternoon Mam. How can I help you?



Patient



: I want to check up. I have a headache. Where should I go?



Admission



: Here we have a GP (General Practitioners) and a specialist. Which one do you want to choose, Mam?



Patient



: I want to see a general practitioner. (take queue first. We will call you later. Please take a seat and wait patiently.



Admission



: Queue No. 23. (Calling the patient). Excuse me Mam, have you been here before or is this for the first time?



Patient



: This is the first time.



Admission



: If this is the first time, may I borrow your Passport/ Identity Card, Mam?



Patient



: This is my ID.



Admission



: Thank you Mam. I borrow this ID to be copied. Here Mam I return your ID. Please don’t lose it. After that, please fill in this form.



Patient



: Alright, here it is.



Admission



: Thank you Mam for filling out the form. Please wait a moment, I will input the data first. This is the evidence of the registration, please take it to the general polyclinic. Later you will be called according to queue number. Please go to the 2nd floor then turn right.



Patient



: Alright, thank you.



2. Conversation 2 : Inpatients Admission



: Hello good afternoon. How may I help you, Sir?



Patient



: Good afternoon. I was advised by a doctor for hospitalization.



Admission



: Okay Sir. There is currently a queue. You can pick up the queue first and then I will call you. Queue No. 18. (Calling the patient). Excuse me Sir, are you here through the general patient line or using insurance?



Patient



: I use insurance.



Admission



: Well sir, may I know what the name of the insurance is?



Patient



: The insurance is HELP Insurance.



Admission`



: For your information, please inform the insurance company if we do not cooperate directly with overseas insurance. We have cooperation with some third party insurance, such as Health Assistance, 123 Assist, Nature Medica, and so on. Please contact your insurance first to inform that you are hospitalized in this hospital.



Patient



: Okay, I’ll call now.



Admission



: Sorry sir, do you want to stay in hospital here without waiting for a guarantee or wait for the guarantee given first then agree for hospitalization?



Patient



: I will wait for the guarantee given first.



Admission



: Alright Sir.