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PT. PRATHITA TITIANNUSANTARA A I R P O R T S E R V IC E S Head Office Phone Website



: Jl.Bungur Besar Raya 34 H Jakarta – Indonesia 10610 : 021 425-3152 (hunting) Fax: 021 422-2411 : http://www.ptn.co.id



COMPANY PROFILE



§



AIRCRAFT GROUND HANDLING SERVICE • GROUND SUPPORT EQUIPMENT • SBU TRAINING CENTRE



2 TABLE OF CONTENTS



DAFTAR ISI Daftar Isi



2



Table of Contents



Profil



3



Profile



Visi dan Misi



4



Vision and Mission



Pendahuluan



5



Introduction



Lingkup Bisnis



6



Scope of Business



Pelayanan Kami



8



Our Services



Aircraft Ground Handling



9



Aircraft Ground Handling



Ground Support Equipment



11



Ground Support Equipment



Training Centre



13



Training Centre



Keunggulan Kami



Our Strength



Pelanggan Kami



15 16



Pelanggan VIP dan VVIP



17



VIP and VVIP Customer



Marketing Performance



18



Marketing Performance



Operational Performance Station



19



Operational Performance Station



Sertifikasi Pegawai



20



Certification of Employees



Penghargaan Pelanggan



21



Customer Award



Jaringan Operasi Kami



22



Our Operational Network



Kantor Perwakilan Kami



23



Our Branch Office



Our Customer



3



PROFILE NAME



: PT. PRATHITA TITIANNUSANTARA



ADDRESS



: JL. BUNGUR RAYA BESAR NO. 34H JAKARTA



SERVICES AREA



: 27 AIRPORTS IN INDONESIA



BUSINESS COVERAGE



: GENERAL AND SERVICES



LEGAL



: PERSEROAN TERBATAS (PT)



ESTABLISH



: AKTE SOETOMO RAMELAN,SH NO.1 ,JULY 1 1987



SHAREHOLDERS



: DANA PENSIUN MERPATI



4



5 PENDAHULUAN



INTRODUCTION



PT. Prathita Titiannusantara (PTN) didirikan pada tanggal 01 Juli 1987 di Jakarta sebagai salah satu unit milik Yayasan Dana Pensiun PT. Merpati Nusantara Airlines. Pada awalnya hanya memberikan pelayanan kepada induk perusahaan Merpati Nusantara Airlines. Pelayanan PTN saat itu bergerak di bidang Cargo, General Trading dan Pelayanan Ground Support Equipment.



PT. Prathita Titiannusantara (PTN) was established on July 1st of 1987 as subsidiary company of Pension Fund Foundation of Merpati Nusantara Airlines. At the beginning, PTN services were Cargo, General Trading and Ground Support Equipment.



PTN berusaha terus meningkatkan kualitas pelayanan dan sumber daya manusia yang handal dan professional serta mengembangkan alat penunjang (infrastruktur ) agar siap melayani pengguna jasa (pelanggan) lebih baik.



PTN has effort to increase service quality and increase the reliable, professional human resources also provide supporting facilities (infrastructures) in order to serve customer better.



Sejalan dengan perkembangan industri penerbangan di Indonesia, PTN berkembang menjadi Perusahaan Ground Handling yang profesional dan bersertifikat serta menyediakan jasa pelayanan bagi maskapai penerbangan di seluruh Indonesia. Saat ini PTN telah menjadi Perusahaan Airport Services yang Independen dengan jaringan layanan terluas dan telah melayani hampir semua airlines Domestik dan Internasional di Indonesia.



In line with the development of aviation industry in Indonesia, PTN was growing the business to become a professional Airport Service Company and has been certified to provide services for any airlines in Indonesia. At present PTN is an independent Airport Services Company with the biggest network and have already served either domestic or international airlines in Indonesia.



6 SCOPE OF BUSINESS



LINGKUP USAHA A.



Surat ijin Usaha Perusahaan



A.



(NO. 07677/01/1.824.271Berlaku sampai 10 Januari 2018)



B.



Business based Company Leter Permit (No. 07677/p-01/1.824.271 valid until January 10th 2018 )



§



Alat Mekanikal / Elektrikal



§



Mechanical & Electrical Services



§



Suku Cadang Pesawat Udara



§



Aircraft Spare Part



§



Ramp Handling



§



Ramp Handling



§



Jasa konsultasi Manajemen



§



Management Consulting Services



Akta Notaris



B.



(No. AHU-31676.40.22 Tahun 2014)



Business based Certificated Notary (AHU – 31676.40.22 in 2014 include)



§



Perdagangan



§



Kehutanan



§



Trading



§



Forestry



§



Pemborong



§



Pertambangan



§



Contractor



§



Mining



§



Perindustrian



§



Pengembang



§



Industry



§



Developer



§



Percetakan



§



Perbengkelan



§



Printing



§



Workshop



§



Angkutan



§



Jasa



§



Transportation



§



Services



§



Pertanian/Perkebunan §



§



Agriculture



§



Livestock



Perikanan



7 LINGKUP USAHA C.



D.



SCOPE OF BUSINESS



Ijin Kegiatan Pelayanan Jasa terkait bandar Udara di 27 C.



Business based on Airport Authority Permit at 27 Branch



Station (AMQ, BDJ, BDO, BIK, BPN, CGK, DJB, DJJ, DPS,



Offices in Indonesia (AMQ, BDJ, BDO, BIK, BPN, CGK, DJB,



HLP, JOG, KNO, KOE, LOP, MDC, MKQ, PDG, PKU, PLM,



DJJ, DPS, HLP, JOG, KNO, KOE, LOP, MDC, MKQ, PDG,



PLW, PNK, SOQ, SRG, SUB, TKG , TIM, UPG) :



PKU, PLM, PLW, PNK, SOQ, SRG, SUB, TKG , TIM, UPG) :



§



Pelayanan Jasa Ramp services



§



Penanganan Jasa Cargo dan Pos



§



Pelayanan Jasa Penumpang dan bagasi



Training Centre



D.



§



Ramp Services



§



Cargo Handling and Postal Services



§



Passenger and Baggage Services



Training Centre



Dokumen Legal : §



Legal Documents :



No. I /LD-DG.007/DKP/X/2015 tentang personel



§



penanganan pengangkutan barang berbahaya. §



transport of dangerous goods.



Izin menyelenggarakan kursus keputusan kepala kantor



pelayanan



administrasi



terpadu



satu



pintu



jakarta



§



kota



No.005/SBU-DBU/II/2015 tentang Bidang peralatan



1.19.1 / 31.71.03.1005 / 1851,332 / 2015. §



Sertfikat penyelenggaraan pendidikan dan atau



No.005 / SBU - DBU / II / 2015 of Sector aircraft ground service equipment .



pelayanan darat pesawat udara. §



Permit decision organize courses head office of the one stop service center municipality jakarta 000 /



pusat



000/1.19.1/31.71.03.1005/1851.332/2015 §



No. I /LD-DG.007/DKP/X/2015 on personnel handling the



§



Certificate is an education and training of personnel



pelatihan personel bandar udara No. 005/S4BU-



or aerodrome No. 005 / S4BU - DBU / VIII / 2015



DBU/VIII/2015 bidang pemandu parkir pesawat



field guide aircraft parking .



udara.



8 PELAYANAN KAMI § Konsep pelayanan PTN adalah “ 247 non stop services “ , 24 jam sehari dan 7 hari seminggu. § PTN berkomitmen memberikan pelayanan berkualitas dengan selalu menjaga dan meningkatkan faktor safety, regularity and compliance to regulations. § Semua pelanggan PTN dilayani dengan standard services yang tinggi ( Safety first, on time dan pelayanan yang sesuai standard IATA) serta sesuai dengan kebutuhan pelanggan. Kami melayani penerbangan reguler berjadwal, reguler charter dan spot charter baik yang menggunakan jenis pesawat Jet (Narrow Body), Private Jet, pesawat propeller maupun pesawat Helikopter.



OUR SERVICES § Concept of PTN’s services is “ 247 non stop services “ 24 hours daily and 7 days weekly services. § PTN committed to provide the best quality of sevices by maintaining and increasing factors of safety, regularity and compliance to regulations. § PTN customers will be served with high standard of safety first, on time performance refer to IATA standard which are also customized to customers need. Wee deliver services for regular flight, charter regular and spot charter flight either jet aircraft (Narrow body), private Jet aircraft or Propeller and helicopter aircraft.



9 AIRCRAFT GROUND HANDLING Dengan dukungan Ground Staff, Ground Support Equipment, dan



With the support of our Ground Staff, Ground Support Equipment



Operator yang handal, kami siap memberikan layanan prima



and reliable services, we are ready to deliver excellent services to



kepada setiap pelanggan dengan focus pada keselamatan, tepat



every customer with focus on safety, on time performance



waktu, dan sesuai standart IATA (International Air Transport



according to IATA ( International Air Transport Association)



Association).



standards.



§



§



Passenger Services



§



Passenger Services



PTN menyediakan pelayanan sebelum terbang ( pre flight)



§



PTN provide services before aircraft take off (pre flight



bagi penumpang maskapai penerbangan mulai dari saat



services) for airlines passenger from check-in to boarding



check-in sampai dengan pesawat lepas landas (boarding)



the aircraft and after aircraft arrived (post flight services).



serta setelah pesawat mendarat (post flight). Passenger



Passenger Services will be served by a friendly and



Services akan di layani oleh petugas Front Liners yang



professional Ground Staff.



ramah dan profesional.



§



Ramp Services



Ramp Services



§



PTN is commited to deliver on time performance services



PTN berkomitmen untuk melayani pelanggan tepat waktu



starting when the aircraft landed until the aircraft take off.



mulai dari saat pesawat mendarat sampai dengan pesawat



Our



terbang kembali. Layanan kami di antaranya Loading/



movement,ULD control, interior and exterior aircraft



Unloading,



cleaning.



pergerakan



pesawat,



ULD



Control



dan



services



include



loading/



unloading,



aircraft



perawatan kebersihan interior dan eksterior pesawat. §



Aircraft Interior Cleaning (AIC)



§



Aircraft Interior Cleaning ( AIC)



§



Load Control,Communication & Flight Operation



§



Load Control, Communication & Flight Operation Services



§



Cargo & Mail Services



§



Cargo & Mail Services



§



Warehousing



§



Warehousing



10 AIRCRAFT GROUND HANDLING



11 AIRCRAFT GROUND SUPPORT EQUIPMENT Our Ground Support Equipment (GSE) are more than 238 units of motorized equiment and more than 884 units non motorized equipments managed by a reliable licensed operator. We provide comprehensive maintenance either routine maintenance or overhaul in accordance with the recomendations of the Original Equipment Manufacturer.



Armada GSE kami lebih dari 238 unit motorized dan lebih dari 884 unit non motorized equipment yang ditangani oleh tenaga operator yang handal dan berlisensi. Pemeliharaan GSE kami lakukan secara komprehensif baik perawatan rutin sampai overhaul sesuai dengan rekomendasi dari Original Equipment Manufacture Our GSE consist of : § ASR § ATT § AUT § BTT § BCT § BCL § CBU § FLT § GPU § GPU § GTC



: Air Starter Unit : 26 : Aircraft Towing Tractor : 41 : Air Conditioning Truck :7 : Bagage Towing Tractor : 61 : Bagage Cart Unit :548 : Belt Conveyer Loader : 21 : Cannopy Bombardier Unit : 4 : Forklift :8 : Ground Power Unit AC/DC : 38 : Ground Power Unit DC : 13 : Ground Turbin Compressor: 4



§ § § § § § § § §



LSC MUV PBS PBS TBU WST WSC LST Other Unit



: Lavatory Service Cart : Maintenance Upstair Vertical : Passenger Boarding Stair(mnl) : Passenger Boarding Stair (truck) : Towing Bar Unit : Water Service Truck : Water Service Cart : Lavatory Service Truck :



“ TOTAL EQUIPMENT 1122 UNITS “



: 20 :4 : 145 :4 : 110 :5 : 20 :6 : 37



12 AIRCRAFT GROUND SUPPORT EQUIPMENT



13 TRAINING CENTRE Komitmen kami selalu memberikan layanan terbaik kepada pelanggan salah satunya dengan secara periodik dan berkelanjutan mengadakan Pendidikan dan Pelatihan kepada seluruh karyawan, sehingga tetap terjaga keterampilan dan profesionalismenya.



Our commitment is delivering the best service to customers either periodicly or continually training to all employees, so as to keep their skills and professional in his/her field.



Mengacu pada Safety Regulation, PTN telah mencetak tenaga Ground Handling dan Operator GSE yang memiliki surat Tanda Kecakapan (Lisence) dari Instansi berwenang.



Referring to Safety Regulation, PTN has trained Ground Handling Workers and GSE Operators which are qualified and has license of the authorized intitution.



PTN tidak hanya mengadakan Pendidikan dan As a professional Training Centre, PTN provide Pelatihan untuk internal saja, tetapi juga melayani internal training and also for external customers pelanggan external dari Airlines atau Ground from any Airlines and Ground Handler based on Handler lainnya sesuai sertifikasi yang di butuhkan, certification related with the specification of : antara lain : § GSE Operator (ATN, GPU, ASR, AUT, WST, LST, PBS, FLT, MUV, BTT, BCL) § Aircraft Marshaller § Aircraft Interior Cleaning § Aircraft Exterior Cleaning § Aviation Security § Dangerous Good § Safety Awareness ( Avsec, DG & Ramp Safety ) § Ground Staff ( Service Excellent, Pax, Ramp & Baggage Handling). § Management Trainee § Basic Operations. § Etc



TRAINING CENTRE



14



15 KEUNGGULAN KAMI q PTN



adalah



perusahaan



Airport



OUR STRENGTH Services



Independen yang dikelola oleh manajemen yang



q PTN is an independent Airport Services Company run by professional management.



profesional. q Memiliki jaringan yang luas di 33 ( tiga puluh



q Having a wide network in the 27 (twenty seven)



tiga) bandara di Indonesia, memudahkan kami



airports in Indonesia, we make it easy toreach and



menjangkau dan memnuhi seluruh kebutuhan



satisfy all customer needs PTN is an airport services



pelanggan. PTN merupakan perusahaan airport



company with the largest network among similar



services



companies.



yang



terluas



jaringannya



diantara



perusahaan-perusahaan sejenis. q Lebih dari 238 unit GSE motorized dan lebih dari



q More tahn 238 units motorized GSE operated and



884 unit non motorized kami dioperasikan oleh



884units nonmotorized by ourlicensed andreliable



operator-operator handal yang berlisensi dan di



operators and covered by insurance.



jamin asuransi. q Ground staff kami yang terlatih, ramah, terampil,



q Our Ground staff are trained, friendly, Skilled, and



dan gesit setiap saat siap memberikan layanan



agile at all times ready to provide excellent service for



prima untuk kepuasan pelanggan.



the satisfaction of our loyal customer.



16 PELANGGAN KAMI PT. Prathita Titiannusantara selalu termotivasi untuk memberikan pelayanan yang prima pada setiap customer sehingga dapat menemukan dan menyelesaikan solusi inovatif untuk masalah-masalah bisnis mereka. Kami menjalankan bisnis dengan dukungan crew lapangan yang handal dan terampil dengan tools yang sangat memadai, serta tetap membangun hubungan baik untuk kelangsungan bisnis pelanggan (corporate dan private), mereka di antaranya adalah : NO



AIRLINE GARUDA INDONESIA



1



3 4 5 6



NO



AIRLINE



18



SEACON



19



ASIAN ONE



ATR 7 2-600 LION AIR



B 7 37 900(ER)



SRIWIJAY A



B 7 37 NG



MALINDO



B 7 37 -500



AIR ASIA



A 319/320



EXPRESS AIR



DORNIER



KBA



22



PEGASUS AIR SERVICE



23



ELANG LINTAS INDONESIA



24



SAYAP UNGGUL NUSANTARA



EURO COPTER EC 135 GRAND CARAVAN KAMOV 3211BC BEECHJET GULFSTREAM 150 LJ 60 EMBRAER CHALLENGER 600 GLOBAL EXPRESS ANTONOV



DASH 85 B 7 37 SERIES 300/400



GLOBAL EXPRESS CITATION XLS



B 737-800 EMBRAER 190



B 7 37 SERIES 400/800 TRIGANA



KING AIR 350i



CHALLENGER



B 7 37 SERIES 200/300/500 TRAVIRA



TECNAM P-2006T



B737-400 21



B 7 37 SERIES 200/300/400



8



CESSNA B-208B



HELLICOPTER BL 412



B 7 38 NAM AIR



B737-700



HELLICOPTER BL 407



B 7 37 -800



A 320



11



TRANS WISATA AIR



A 320 B 7 37 SERIES800/900



GULFSTREAM 550



BEACHCRAFT 390 20



B 7 37 -500 BATIK AIR



AIRCRAFT TYPE



GULFSTREAM IV



B 7 37 SERIES/MD



CITILINK



10



We do business with the support of our ground crew which are reliable and highly skilled with adequate tools, and still build a good relationship to our customer’s to support their business continuity ( corporate and private ), among other are :



B 7 37 NG



7



9



PT. Prathita Titiannusantara is always motivated to provide excellent services to every customers so that it can find and complete innovative solutions for their business problems.



AIRCRAFT TY PE



CRJ 1000 2



OUR CUSTOMERS



25



PREMI AIR



GULFSTREAM 550 CESSNA CARAVAN



ATR



EURO COPTER 145



12



JHONLIN



ATR 42



26



AIR MALEO



FOKER 27



13



SUSI AIR



CARAVAN



27



INDONESIA AIR TRANSPORT



LEGACY-600



14



MY INDO



B 7 37 SERIES 800/900



15



AVIASINDO



C208B



28



ALFA TRANS DIRGANTARA



16



SILK AIR



A320



WINGS



DASH -8/ATR



17



B7 37 -MD



PREMI A1 GRAND CARAVAN CESSNA 172 ANTONOV 29



SARI RAHAYU BIOMANTARA



B777/B767/B757/B707/A300/A310 GULFSTREAM



17 VIP & VVIP CUSTOMERS



18 MARKETING PERFORMANCE NON CAPTIVE MARKET 1. § § § § § § § § § § § § § § § § § §



Regular Flight Garuda indonesia Sriwijaya Air Nam Air Lion Air Wings Air Batik Air Travel Express Trigana Air Avia Star Mandiri Travira Air Fast Indonesia Air Asia Malindo Kalstar Susi Air Kangean Energy Indonesia Citilink My Indo



2. Adhoc / Charter Flight § Jhonlin § Trans Wisata Air § Pegasus Air Service § Kharisma Bahana Aviation § Enggang Air Service § Air Maleo § Elang Lintas Indonesia § Elang Nusantara Air § Suba Air § Indoasia § Sayap Unggul Nusantara § Seacon § PT. AFM Aviasi § Alfa Trans Dirgantara § Sari Rahayu Biomantara § Asian One § Susi Air § Indonesia Air Transport



19 OPERATION PERFORMANCE STATION NO 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24



STATION AMQ BDJ BDO BIK BPN CGK DJB DJJ DPS HLP JOG KOE KNO LOP MDC PDG PKU PLM PLW PNK SOQ SRG SUB TKG



AIRLINES LION , BATIK , SRIWIJAYA , TRAVIRA , WINGS JHONLIN LION , WINGS , EXPRESS , MALINDO SRIWIJAYA AIR ASIA , WINGS AVIASTAR LION , NAM , SUSI AIR BATIK , SRIWIJAYA , EXPRESS , MY INDO SRIWIJAYA , NAM , KANGEAN ADHOC/CHARTER FLIGHT SRIWIJAYA , NAM , SILK AIR GARUDA , NAM SUSI AIR AIR ASIA SRIWIJAYA , GMF AIRASIA , SRIWIJAYA , EXPRESS , LION , BATIK AIRASIA , SRIWIJAYA , SUSI LION , EXPRESS , NAM , AIRASIA , BATIK GARUDA , CITILINK SRIWIJAYA , NAM , BATIK , LION , EXPRESS EXPRESS AIRASIA NAM , TRIGANA RENTAL GSE ONLY



20 SERTIFIKAT PEGAWAI NO



CERTIFICATION TYPE



CERTIFICATION OF EMPLOYEES CODE



PERSONS



a. Aircraft Towing Tractor



ATT



169



b. Ground Power Unit



GPU



164



c. Air Starter



ASR



156



d. Baggage Towing Tractor



BTT



138



e. Lavatory Service Truck



LST



48



f. Water Service Truck



WST



16



g. Air Conditioning Truck



ACT



25



h. Forklift



FLT



38



i. Passanger Boarding Stair



PBS



22



j. Maintenance Upstair Vertical



MUV



6



k. Belt Conveyer Loader



BCL



52



MSH



107



3 AVIATION SECURITY



AVSEC



37



4 DANGEROUS GOODS



DG



38



5 FLIGHT OPERATION OFFICER



FOO



48



1 GSE OPERATOR



2 MARSHALLING



21 PENGHARGAAN PELANGGAN



CUSTOMER AWARDS



JARINGAN OPERASI KAMI / OUR OPERATIONAL NETWORK



22



Kualanamu



Manado Pontianak Padang



Pekanbaru Palu Jambi



Tanjung karang



Sorong



Biak



Balikpapan Jayapura



Palembang



Banjarmasin



Ambon Timika



Cengkareng Halim



Ujung pandang



Semarang



Surabaya Bandung Jogyakarta Denpasar



Merauke Lombok Kupang



23 KANTOR PERWAKILAN KAMI AMBON BALIKPAPA BANDUNG BANJARMASIN BIAK CENGKARENG DENPASAR HALIM JAMBI JAYAPURA JOGJAKARTA KUPANG LOMBOK LAMPUNG



: Pattimura Airport, Tlp. 62-911-323776 [email protected] : Sepinggan Airport, Tlp. 62-542-764111 [email protected] : Husein Sastranegara Airport Tlp. 62-22-6044391 [email protected] : Syamsudin Noor Airport, Tlp. 62-511-4705566 [email protected] : Frans Kasiepo Airport, Tlp. 62-981-25330 [email protected] : Soekarno-Hatta Airport, Tlp. 62-21-55915069 [email protected] : Ngurah Rai Airport, Tlp. 62-361-760220 [email protected] : Halim Perdana Kusuma, Tlp. 62-21-8003597 [email protected] : Sutan Thaha Airport, Tlp. 62-741-571730 [email protected] : Sentani Airport, Tlp. 62-967-591591 [email protected] : Adi Sutjipto Airport, Tlp.62-274-4331668 [email protected] : El Tari Airport, Tlp. 62-380-881481 [email protected] : Praya Airport, Tlp. 62-370-6157101 [email protected] : Radin Inten Airport, Tlp. 62-721-7697111 [email protected]



MANADO



OUR BRANCH OFFICES



: Sam Ratulangi Airport, Tlp. 62-812-4409711 [email protected] MEDAN : Kualanamu Airport, Tlp. 62-61-4145139 [email protected] PADANG : Minangkabau Airport, Tlp. 62-751-819047 [email protected] PALEMBANG : Sultan Mahmud Badarudin II Airport, Tlp.62-711-385059 [email protected] PALU : Mutiara airport, Tlp. 62-451-486684 [email protected] PEKANBARU : Syarif Kasim II Airport, Tlp. 62-761-674771 [email protected] PONTIANAK : Supadio Airport, Tlp. 62-561-724288 [email protected] SEMARANG : Achmad Yani Airport, Tlp. 62-24-7617622 [email protected] SORONG : Domine Eduard osok Airport, Tlp. 62-951-323315 [email protected] SURABAYA : Juanda Airport, Tlp. 62-31-8686485 [email protected] UJUNG PANDANG : Sultan hasanudin Airport, Tlp. 62-411- 3656067 [email protected]