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CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
29/06/2017 Page 1 sur 113
Service Guide: Error codes
ERROR :
Err_S_Acq_10
Symptom :
Initialization error!
Definition of the Cause :
Not enough memory to load necessary dll files
Solution of the Cause :
1- Make sure that there is enough RAM on the acquisition computer (see the minimum computer system requirements). 2- Reinstall the drivers of the unit on the computer. 3- Close external applications and try again.
ERROR :
Err_S_Acq_11
Symptom :
Operating System error:
Definition of the Cause :
Current user does not have the permission to write the logs on the computer
Solution of the Cause :
Make sure that the current user has full permissions on C:\ProgramData\TW
ERROR :
Err_S_Acq_20
Symptom :
Bad or Corrupted Unit Driver Installation
Definition of the Cause :
Missing or corrupted installation files: the drivers and the firmwares of the unit are not in the same folder
Solution of the Cause :
1- Remove the drivers installation folder. 2- Reinstall the drivers of the unit on the computer.
ERROR :
Err_S_Acq_25
Symptom :
Impossible to Get Unit System Settings
Definition of the Cause :
Communication between the computer and the unit has been lost
Solution of the Cause :
1- Check the ethernet cables. Replace the cables if needed. 2- Check the ethernet coupler. Replace it if needed. 3- Check the CJ898 switch ethernet board. Replace it if needed. 4- Update the drivers of the computer ethernet board. Replace it if needed. 5- Check the CAN bus cables. Replace the cables if needed.
ERROR :
Err_S_Acq_36
Symptom :
Not enough memory to continue.
Definition of the Cause :
Not enough RAM to process.
Solution of the Cause :
1- Make sure that the computer is compliant with the minimum computer system requirements of the unit. If not, add RAM to the computer. 2- Close external applications and try again.
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
29/06/2017 Page 2 sur 113
Service Guide: Error codes
ERROR :
Err_S_Acq_38
Symptom :
Sensor not Ready for Acquisition
Definition of the Cause :
Acquisition has been stopped because the sensor position feedback was not received
Solution of the Cause :
1- Check the cable connected between CJ901/J4 and ceph sensor board. Replace it if needed. 2- Replace the CJ901 board.
ERROR :
Err_S_Acq_42
Symptom :
Internal Error
Definition of the Cause :
Sensor firmware exception: conflict between the sensor firmware and the drivers of the unit
Solution of the Cause :
Reinstall the drivers of the unit on the computer.
ERROR :
Err_S_Acq_43
Symptom :
Missing %d Frames During Acquisition
Definition of the Cause :
Some frames have not been captured during the acquisition
Solution of the Cause :
1- Check the ethernet cables. Replace the cables if needed. 2- Check the ethernet coupler. Replace it if needed. 3- Check the CJ898 switch ethernet board. Replace it if needed. 4- Update the drivers of the computer ethernet board. Replace it if needed.
ERROR :
Err_S_Acq_5
Symptom :
Bad or Corrupted Unit Driver Installation
Definition of the Cause :
1- Necessary dll files have not been found on the acquisition computer 2- Necessary dll files are corrupted
Solution of the Cause :
Reinstall the drivers of the unit on the computer.
ERROR :
Err_S_Acq_50
Symptom :
Incorrect driver installation
Definition of the Cause :
The drivers installed in the acquisition computer don't match the equipment currently connected to the computer or not equipment at all connected to the computer
Solution of the Cause :
1- If the unit has two sensors, one of the two sensors is not yet ready to start the acquisition. Wait at least one minute for the communication to be established and try again. 2- Uninstall the drivers and reinstall the drivers corresponding to the equipment currently connected to the computer 3- Check the network cables connected to the unit. 4- Connect the equipment to the computer
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
29/06/2017 Page 3 sur 113
Service Guide: Error codes
ERROR :
Err_S_Acq_66
Symptom :
Failed to save Panoramic image
Definition of the Cause :
Panoramic image reconstruction failed because some frames have not been captured during the acquisition.
Solution of the Cause :
1- Check the ethernet cables. Replace the cables if needed. 2- Check the ethernet coupler. Replace it if needed. 3- Check the CJ898 switch ethernet board. Replace it if needed. 4- Update the drivers of the computer ethernet board. Replace it if needed.
ERROR :
Err_S_Acq_67
Symptom :
Post Installation procedure has not been done.
Definition of the Cause :
Post Installation prodedure should be done before acquiring images.
Solution of the Cause :
Complete successfully the Post Installation prodedure in the Service tools.
ERROR :
Err_S_Acq_68
Symptom :
The network board bandwidth is too low to launch an acquisition.
Definition of the Cause :
The network board connected to the unit is not capable or configured to reach the required bandwith ( 1 Gbit/s)
Solution of the Cause :
1- Check that you have appropriate Ethernet components (at least Gigabit Ethernet board and cat 5E Ethernet cable) 2- Check that the network board is configured to work at 1Gbit/s 3- Update the network board drivers 4- Check the ethernet cable
ERROR :
Err_S_Acq_69
Symptom :
Invalid Data on Sensor Board
Definition of the Cause :
The Sensor Board's Flash or EEPROM has malformed data. It could be caused by a unfinished calibration or a corrupted Flash or EEPROM.
Solution of the Cause :
Exchange the sensor.
ERROR :
Err_S_Acq_70
Symptom :
Timeout on image reception
Definition of the Cause :
Time between the X-Ray emission and the image reception is higher than 2 seconds.
Solution of the Cause :
1 - Check the network topology (switch, HUB, cable distance...). 2 - Check that there is no virus on the computer. 3 - Check the computer configuration. 4- Check the cable connected between the CJ855 generator power board and the sensor control board. Replace it if needed.
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
29/06/2017 Page 4 sur 113
Service Guide: Error codes
ERROR :
Err_S_Acq_71
Symptom :
Run the Post-Installation in the Service Tools to access this functionnality.
Definition of the Cause :
The quality assurance control has not been done or has failed.
Solution of the Cause :
Run the Post-Installation in the Service Tools to access this functionnality. If the 3D assurance quality control fails, you must calibrate properly the unit before launching again the Post-Installation.
ERROR :
Err_S_Acq_72
Symptom :
Please activate your license to access 3D acquisition.
Definition of the Cause :
License has not been activated yet.
Solution of the Cause :
Activate the license provided with your unit to access 3D acquisition interface.
ERROR :
Err_S_Acq_73
Symptom :
No Detected Devices. Please check Ethernet connexion with the device
Definition of the Cause :
1- The unit is OFF 2- The unit is not connected to the computer
Solution of the Cause :
1- Switch the unit ON. 2- Connect the ethernet cable from the acquisition computer to the unit. 3- If the problem continues, check ethernet cables, ethernet coupler and CJ898 switch ethernet board.
ERROR :
Err_S_Acq_74
Definition of the Cause :
IMPORTANT - Your Try&&Buy access to dual arch and single arch acquisitions will expire in ## days - please contact your sales representative regarding upgrade possibilities.
Solution of the Cause :
Contact your sales representative regarding upgrade possibilities.
Symptom :
ERROR :
Err_S_Acq_75
Symptom :
Please activate your license to access this Device
Definition of the Cause :
License has not yet been activated
Solution of the Cause :
Activate the license provided with your unit to access the acquisition interface.
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
29/06/2017 Page 5 sur 113
Service Guide: Error codes
ERROR :
Err_S_Acq_76
Definition of the Cause :
IMPORTANT - Your Try&Buy access license for this device will expire in ## days - please contact your sales representative regarding upgrade possibilities.
Solution of the Cause :
Contact your sales representative regarding upgrade possibilities.
Symptom :
ERROR :
Err_S_Acq_77
Symptom :
HeadClamp moved during Acquisition
Definition of the Cause :
The unit has detected that the head clamp moved during the acquisition.
Solution of the Cause :
Ask the patient to not move during the acquisition and recommence.
ERROR :
Err_S_Acq_78
Symptom :
Carpus Tool moved during Acquisition.
Definition of the Cause :
The carpus switch has been deactivated during the acquisition.
Solution of the Cause :
Check that the carpus tool is properly clipped in the ceph head and try again the acquisition.
ERROR :
Err_S_Acq_8
Symptom :
Bad or Corrupted Unit Driver Installation
Definition of the Cause :
1- Necessary acquisition file has not been found on the acquisition computer 2- Necessary acquisition file is corrupted
Solution of the Cause :
Reinstall the drivers of the unit on the computer.
ERROR :
Err_S_Acq_80
Symptom :
Please activate your license to access Pano acquisition.
Definition of the Cause :
Panoramic license has not yet been activated.
Solution of the Cause :
Activate the panoramic license provided with your unit to access the acquisition interface.
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
29/06/2017 Page 6 sur 113
Service Guide: Error codes
ERROR :
Err_S_Acq_9
Symptom :
Bad or Corrupted Unit Driver Installation
Definition of the Cause :
1- Necessary dll files have not been found on the acquisition computer 2- Necessary dll files are corrupted
Solution of the Cause :
Reinstall the drivers of the unit on the computer.
ERROR :
Err_S_CAN_100
Symptom :
CanOpen Internal Error (Cable or CPU board)
Definition of the Cause :
Request Not Supported
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_CAN_100728832
Symptom :
SDO Internal Error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_CAN_100728833
Symptom :
SDO Internal Error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_CAN_100728834
Symptom :
SDO Internal Error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_CAN_100794368
Symptom :
SDO Internal Error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
Service Guide: Error codes
ERROR :
Err_S_CAN_100925505
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_CAN_100925506
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_CAN_100925507
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_CAN_101
Symptom :
CanOpen Internal Error (Cable or CPU board)
Definition of the Cause :
Syntax Error
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_CAN_101122064
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_CAN_101122066
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
29/06/2017 Page 7 sur 113
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
Service Guide: Error codes
ERROR :
Err_S_CAN_101122067
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_CAN_101253137
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_CAN_101253168
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_CAN_101253169
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_CAN_101253170
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_CAN_101253174
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
29/06/2017 Page 8 sur 113
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
29/06/2017 Page 9 sur 113
Service Guide: Error codes
ERROR :
Err_S_CAN_102
Symptom :
CanOpen Internal Error (Cable or CPU board)
Definition of the Cause :
Request Not Processed due to internal state
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_CAN_103
Symptom :
CanOpen Internal Error : Time out
Definition of the Cause :
Time out
Solution of the Cause :
1- Reinstall the current software version 2- Check cables and connections between sensor control board/J4 and CJ856/J11 3- Check cables and connections between sensor control board/J5 and CJ855/J12 4- Check cables and connections between CJ889/J2 & J7 and CJ855/J1 5- Check cables and connections between CJ901/J1 and CJ856/J10 & J14 6- Check cables and connections between CJ901/J4 and ceph sensor control board/J4
ERROR :
Err_S_CAN_134217728
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_CAN_134217760
Symptom :
SDO Internal Error
Definition of the Cause :
Dictionary incoherency between computer and the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version on the computer.
ERROR :
Err_S_CAN_134217761
Symptom :
SDO Internal Error
Definition of the Cause :
Dictionary incoherency between computer and the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version on the computer.
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
29/06/2017 Page 10 sur 113
Service Guide: Error codes
ERROR :
Err_S_CAN_134217762
Symptom :
SDO Internal Error : Device State
Definition of the Cause :
Dictionary incoherency between computer and the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version on the computer.
ERROR :
Err_S_CAN_200
Symptom :
ADCOpen Internal Error (Cable or CPU board)
Definition of the Cause :
Lost Guarding Message
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_CAN_201
Symptom :
ADCOpen Internal Error : Lost Connection
Definition of the Cause :
Lost Connection
Solution of the Cause :
1- Reinstall the current software version 2- Check cables and connections between sensor control board/J4 and CJ856/J11 3- Check cables and connections between sensor control board/J5 and CJ855/J12 4- Check cables and connections between CJ889/J2 & J7 and CJ855/J1 5- Check cables and connections between CJ901/J1 and CJ856/J10 & J14 6- Check cables and connections between CJ901/J4 and ceph sensor control board/J4
ERROR :
Err_S_CAN_203
Symptom : Definition of the Cause : Solution of the Cause :
ADCOpen Internal Error : Sensor Board Lost Connection with a Unit Component Heartbeat Lost 1- Check cables and connections between sensor control board/J4 and CJ856/J11 2- Check cables and connections between sensor control board/J5 and CJ855/J12 3- Check cables and connections between CJ889/J2 & J7 and CJ855/J1 4- Check cables and connections between CJ901/J1 and CJ856/J10 & J14 5- Check cables and connections between CJ901/J4 and ceph sensor control board/J4 6- Replace CJ848 microprocessor boards 7- Replace CJ855 generator power board 8- Replace CJ856 motor board 9- Replace CJ889 collimator driver board 10-Replace CJ901 stepper motor board
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
29/06/2017 Page 11 sur 113
Service Guide: Error codes
ERROR :
Err_S_CAN_300
Symptom :
ADCOpen Internal Error (Cable or CPU board)
Definition of the Cause :
Error Passive
Solution of the Cause :
1- Reinstall the current software version 2- Check cables and connections between sensor control board/J4 and CJ856/J11 3- Check cables and connections between sensor control board/J5 and CJ855/J12 4- Check cables and connections between CJ889/J2 & J7 and CJ855/J1 5- Check cables and connections between CJ901/J1 and CJ856/J10 & J14 6- Check cables and connections between CJ901/J4 and ceph sensor control board/J4
ERROR :
Err_S_CAN_301
Symptom :
ADCOpen Internal Error (Cable or CPU board)
Definition of the Cause :
Bus Off
Solution of the Cause :
1- Reinstall the current software version 2- Check cables and connections between sensor control board/J4 and CJ856/J11 3- Check cables and connections between sensor control board/J5 and CJ855/J12 For CS 8100 3D: 4- Check cables and connections between CJ889/J2-J7 and CJ855/J1
ERROR :
Err_S_CAN_302
Symptom :
ADCOpen Internal Error (Cable or CPU board)
Definition of the Cause :
Can Buffer Overflow
Solution of the Cause :
1- Reinstall the current software version 2- Check cables and connections between sensor control board/J4 and CJ856/J11 3- Check cables and connections between sensor control board/J5 and CJ855/J12 4- Check cables and connections between CJ889/J2 & J7 and CJ855/J1 5- Check cables and connections between CJ901/J1 and CJ856/J10 & J14 6- Check cables and connections between CJ901/J4 and ceph sensor control board/J4
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
29/06/2017 Page 12 sur 113
Service Guide: Error codes
ERROR :
Err_S_CAN_303
Symptom :
ADCOpen Internal Error (Cable or CPU board)
Definition of the Cause :
Can Init
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_CAN_304
Symptom :
ADCOpen Internal Error (Cable or CPU board)
Definition of the Cause :
Can Active
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_CAN_400
Symptom :
ADCOpen Internal Error (Cable or CPU board)
Definition of the Cause :
PDO Already Used
Solution of the Cause :
1- Reinstall the current software version 2- Check cables and connections between sensor control board/J4 and CJ856/J11 3- Check cables and connections between sensor control board/J5 and CJ855/J12 4- Check cables and connections between CJ889/J2 & J7 and CJ855/J1 5- Check cables and connections between CJ901/J1 and CJ856/J10 & J14 6- Check cables and connections between CJ901/J4 and ceph sensor control board/J4
ERROR :
Err_S_CAN_401
Symptom :
ADCOpen Internal Error (Cable or CPU board)
Definition of the Cause :
PDO Length Exceeded
Solution of the Cause :
1- Reinstall the current software version 2- Check cables and connections between sensor control board/J4 and CJ856/J11 3- Check cables and connections between sensor control board/J5 and CJ855/J12 4- Check cables and connections between CJ889/J2 & J7 and CJ855/J1 5- Check cables and connections between CJ901/J1 and CJ856/J10 & J14 6- Check cables and connections between CJ901/J4 and ceph sensor control board/J4
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
29/06/2017 Page 13 sur 113
Service Guide: Error codes
ERROR :
Err_S_CAN_84082688
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_CAN_84148224
Symptom :
SDO Internal Error : SDO protocol time out
Definition of the Cause :
Command Timeout
Solution of the Cause :
1- Reinstall the current software version 2- Check cables and connections between sensor control board/J4 and CJ856/J11 3- Check cables and connections between sensor control board/J5 and CJ855/J12 4- Check cables and connections between CJ889/J2 & J7 and CJ855/J1 5- Check cables and connections between CJ901/J1 and CJ856/J10 & J14 6- Check cables and connections between CJ901/J4 and ceph sensor control board/J4
ERROR :
Err_S_CAN_84148225
Symptom :
SDO Internal Error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_CAN_84148226
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_CAN_84148227
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
29/06/2017 Page 14 sur 113
Service Guide: Error codes
ERROR :
Err_S_CAN_84148228
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_CAN_84148229
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_CEPHGANTRY_12800
Symptom :
Power supply 5V is out of range (P5VAN)
Definition of the Cause :
1- Cable CPB12 between the CJ901 ceph step motor board and the CJ856 motor board is defective. 2- CJ848, CJ901 or CJ856 is defective. 3- Defective power supply.
Solution of the Cause :
1- Switch the unit ON and make sure that stop switch is released. 2- Check cable CPB12 between CJ901/J1 and CJ856/J14 & J10. Replace it if needed. 3- Replace the CJ848 ceph microprocessor board. 4- Replace the CJ901 ceph step motor board. 5- Replace the CJ856 motor board.
ERROR :
Err_S_CEPHGANTRY_12802
Symptom :
Power supply 24V is out of range (P24VAN)
Definition of the Cause :
1- Cable CPB11 between the CJ901 ceph step motor board and the CJ856 motor board is defective. 2- CJ848, CJ901 or CJ856 is defective. 3- Defective power supply.
Solution of the Cause :
1- Switch the unit ON and make sure that stop switch is released. 2- Check cable CPB11 between CJ901/J2 and CJ856/J16. Replace it if needed. 3- Replace the CJ848 ceph microprocessor board. 4- Replace the CJ901 ceph step motor board. 5- Replace the CJ856 motor board.
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
29/06/2017 Page 15 sur 113
Service Guide: Error codes
ERROR :
Err_S_CEPHGANTRY_12803
Symptom :
Voltage reference 4.1V is out of range
Definition of the Cause :
Faulty component on the CJ901 ceph step motor board.
Solution of the Cause :
Replace the CJ901 ceph step motor board.
ERROR :
Err_S_CEPHGANTRY_16896
Symptom :
Thermal shutdown of stepping motor controler
Definition of the Cause :
1- Faulty component on the CJ901 ceph step motor board. 2- Faulty step motor cable. 3- Faulty step motor.
Solution of the Cause :
1- Check cable from CJ901/J3 to ceph step motor. 2- Replace the CJ901 ceph step motor board. 3- Replace the ceph step motor.
ERROR :
Err_S_CEPHGANTRY_20481
Symptom :
I2C bus state error
Definition of the Cause :
1- Spikes or interferences in the power supply line. 2- Faulty component on the ceph CJ848 or on the CJ901 board.
Solution of the Cause :
1- Retry and if the problem continues, check the electrical installation. 2- If the problem continues, restore factory parameters and do a "restore all". 3- Replace the ceph microprocessor board CJ848. 4- Replace the CJ901 ceph step motor board.
ERROR :
Err_S_CEPHGANTRY_20482
Symptom :
Serial EEPROM not detected (I2C bus)
Definition of the Cause :
1- The CJ901 ceph step motor board is defective. 2- The ceph CJ848 board is defective.
Solution of the Cause :
1- Replace the CJ901 ceph step motor board. 2- Replace the ceph CJ848 board.
ERROR :
Err_S_CEPHGANTRY_20483
Symptom :
Mother board not detected (I2C bus)
Definition of the Cause :
The CJ901 ceph step motor board is not detected on the I2C bus: a component on the CJ901 board or on the ceph CJ848 board is defective.
Solution of the Cause :
1- Replace the CJ901 ceph step motor board. 2- Replace the ceph CJ848 board.
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
29/06/2017 Page 16 sur 113
Service Guide: Error codes
ERROR :
Err_S_CEPHGANTRY_24832
Symptom :
Firmware internal error: CPU overrun
Definition of the Cause :
Internal error detected on the firmware: faulty or corrupted firmware installed.
Solution of the Cause :
Reinstall the drivers of the unit on the computer.
ERROR :
Err_S_CEPHGANTRY_24833
Symptom :
Firmware internal error: CPU load limit reached
Definition of the Cause :
Internal error detected on the firmware: faulty or corrupted firmware installed.
Solution of the Cause :
Reinstall the drivers of the unit on the computer.
ERROR :
Err_S_CEPHGANTRY_24834
Symptom :
Firmware internal error: Firmware was restarted due to software failure
Definition of the Cause :
Internal error detected on the firmware: faulty or corrupted firmware installed.
Solution of the Cause :
Reinstall the drivers of the unit on the computer.
ERROR :
Err_S_CEPHGANTRY_24835
Symptom :
Firmware internal error: Safety timer disabled
Definition of the Cause :
Internal error detected on the firmware: faulty or corrupted firmware installed.
Solution of the Cause :
Reinstall the drivers of the unit on the computer.
ERROR :
Err_S_CEPHGANTRY_25088
Symptom :
Firmware internal error: Assert
Definition of the Cause :
Internal error detected on the firmware: faulty or corrupted firmware installed.
Solution of the Cause :
Reinstall the drivers of the unit on the computer.
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
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Service Guide: Error codes
ERROR :
Err_S_CEPHGANTRY_25346
Symptom :
Manufacturer parameters integrity error
Definition of the Cause :
Missing or corrupted manufacturer settings.
Solution of the Cause :
Provide manufacturer settings or perform a reinitialization (default manufacturer settings are provided).
ERROR :
Err_S_CEPHGANTRY_25347
Symptom :
Manufacturer parameters consistancy error
Definition of the Cause :
1- Manufacturer parameters inconsistency. 2- The ceph CJ848 microprocessor board is defective.
Solution of the Cause :
1- Retry and if the problem continues, perform a "restore all" using the Service Tools. 2- If the problem continues, perform a "restore factory parameters" using the Service Tools. 3- If the problem continues, replace the ceph CJ848 microprocessor board.
ERROR :
Err_S_CEPHGANTRY_25348
Symptom :
Calibration data integrity error
Definition of the Cause :
1- Corrupted EEPROM section due to power spike or interferences. 2- The ceph CJ848 microprocessor board is defective.
Solution of the Cause :
1- Retry and if the problem continues, perform a "restore all" using the Service Tools. 2- If the problem continues, perform a "restore factory parameters" using the Service Tools. 3- If the problem continues, replace the ceph CJ848 microprocessor board.
ERROR :
Err_S_CEPHGANTRY_25349
Symptom :
Calibration data consistency error
Definition of the Cause :
Calibration data inconsistency.
Solution of the Cause :
1- Retry and if the problem continues, perform a "restore all" using the Service Tools. 2- If the problem continues, perform a "restore factory parameters" using the Service Tools. 3- If the problem continues, replace the ceph CJ848 microprocessor board.
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Service Guide: Error codes
ERROR :
Err_S_CEPHGANTRY_25350
Symptom :
Diagnostic data integrity error
Definition of the Cause :
1- Corrupted EEPROM section due to power spike or interferences. 2- The ceph CJ848 microprocessor board is defective.
Solution of the Cause :
1- Retry and if the problem continues, perform a "restore all" using the Service Tools. 2- If the problem continues, perform a "restore factory parameters" using the Service Tools. 3- If the problem continues, replace the ceph CJ848 microprocessor board.
ERROR :
Err_S_CEPHGANTRY_25351
Symptom :
Diagnostic data consistancy error
Definition of the Cause :
1- Corrupted EEPROM section due to power spike or interferences. 2- The ceph CJ848 microprocessor board is defective.
Solution of the Cause :
1- Retry and if the problem continues, perform a "restore all" using the Service Tools. 2- If the problem continues, perform a "restore factory parameters" using the Service Tools. 3- If the problem continues, replace the ceph CJ848 microprocessor board.
ERROR :
Err_S_CEPHGANTRY_25354
Symptom :
EEPROM mapping description integrity error
Definition of the Cause :
1- Corrupted EEPROM section due to power spike or interferences. 2- The ceph CJ848 microprocessor board is defective.
Solution of the Cause :
1- Retry and if the problem continues, perform a "restore all" using the Service Tools. 2- If the problem continues, perform a "restore factory parameters" using the Service Tools. 3- If the problem continues, replace the ceph CJ848 microprocessor board.
ERROR :
Err_S_CEPHGANTRY_25355
Symptom :
EEPROM mapping description version mismatch
Definition of the Cause :
The version of the EEPROM mapping description stored in the EEPROM does not correspond to the firmware version.
Solution of the Cause :
1- Retry and if the problem continues, perform a "restore all" using the Service Tools. 2- If the problem continues, perform a "restore factory parameters" using the Service Tools. 3- If the problem continues, replace the ceph CJ848 microprocessor board.
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
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Service Guide: Error codes
ERROR :
Err_S_CEPHGANTRY_25356
Symptom :
EEPROM mapping description name mismatch
Definition of the Cause :
The EEPROM mapping does not correspond to the CEPHGANTRY firmware (for example, the EEPROM contains the motor data).
Solution of the Cause :
1- Install the appropriate ceph CJ848 microprocessor board or perform a "restore factory parameters" using the Service Tools. 2- Restore the firmware data settings.
ERROR :
Err_S_CEPHGANTRY_25377
Symptom :
Sensor Photocell not detected
Definition of the Cause :
1- Defective optical sensor. 2- Defective cable between the optical sensor and the CJ901 ceph step motor board. 3- Defective component on the CJ901 ceph step motor board. 4- Defective component on the ceph CJ848 microprocessor board.
Solution of the Cause :
1- Check the cable from CJ901/J8 and optical sensor. Replace it if needed. 2- Replace the optical sensor. 3- Replace the CJ901 ceph step motor board. 4- Replace the ceph CJ848 microprocessor board.
ERROR :
Err_S_CEPHGANTRY_25378
Symptom :
Unable to determine secondary collimator position
Definition of the Cause :
Secondary collimator position feedback is wrong: 1- Potentiometer cable is disconnected or defective. 2- Defective potentiometer. 3- Bad detection on the potentiometer. 4- Faulty component on CJ848 or CJ901 boards.
Solution of the Cause :
1- Verify and plug the cable to connector J5 on CJ901. 2- Make sure the pressure ball is making correct contact with the potentiometer track. If the potentiometer track is damaged, replace it. 3- Change the cable from CJ901/J5 to CJ904/J2. 4- Change the CJ901 ceph step motor board. 5- Change the ceph CJ848 microprocessor board.
ERROR :
Err_S_CEPHGANTRY_25382
Symptom :
Sensor position detector (measurement error greater than limit)
Definition of the Cause :
Unexpected sensor position.
Solution of the Cause :
1- Restart the calibration. If the problem continues: 2- Check the cable connected to CJ901/J5. 3- Make sure that the pressure ball is making correct contact with the potentiometer track. If the potentiometer track is damaged, replace it. 4- Change the cable from CJ901/J5 to CJ904/J2. 5- Change the CJ901 ceph step motor board. 6- Change the ceph CJ848 microprocessor board.
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Service Guide: Error codes
ERROR :
Err_S_CEPHGANTRY_25383
Symptom :
Sensor position differs from expected value
Definition of the Cause :
Unexpected sensor position.
Solution of the Cause :
1- Verify and plug the cable to connector J5 on CJ901 2- Make sure that there is no mechanical block and that the belt is working correctly. 3- Make sure the pressure ball is making correct contact with the potentiometer track. If the potentiometer track is damaged, replace it. 4- Change the cable from CJ901/J5 to CJ904/J2. 5- Change the CJ901 ceph step motor board. 6- Change the ceph CJ848 microprocessor board.
ERROR :
Err_S_CEPHGANTRY_25384
Symptom :
Sensor position detector (linearity)
Definition of the Cause :
Unexpected sensor position.
Solution of the Cause :
1- Restart the calibration. If the problem continues: 2- check the cable connected to CJ901/J5. 3- Make sure that the pressure ball is making correctlcontact with the potentiometer track. If the potentiometer track is damaged, replace it. 4- Change the cable from CJ901/J5 to CJ904/J2. 5- Change the CJ901 ceph step motor board. 6- Change the ceph CJ848 microprocessor board.
ERROR :
Err_S_CEPHGANTRY_25392
Symptom :
Unable to determine head clamp position
Definition of the Cause :
Head clamp position feedback is wrong: 1- Potentiometer cable is disconnected or defective. 2- Defective potentiometer. 3- Bad detection on the potentiometer. 4- Faulty component on CJ848 or CJ901 boards.
Solution of the Cause :
1- Verify and plug the cable to connector J9 on CJ901. 2- Make sure the pressure ball is making correct contact with the potentiometer track. If the potentiometer track is damaged, replace it. 3- Change the cable from CJ901/J9 to CJ903/J2. 4- Change the CJ901 ceph step motor board. 5- Change the ceph CJ848 microprocessor board.
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
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Service Guide: Error codes
ERROR :
Err_S_CEPHGANTRY_25408
Symptom :
Sensor vertical adjustment not performed
Definition of the Cause :
Following step of the ceph installation procedure has not been performed: sensor vertical adjustment.
Solution of the Cause :
Perform the sensor vertical adjustment that is embedded in the ceph installation procedure using the Service Tools.
ERROR :
Err_S_CEPHGANTRY_25409
Symptom :
Ear cones adjustment not performed
Definition of the Cause :
Following step of the ceph installation procedure has not been performed: ear cones adjustment.
Solution of the Cause :
Perform the ear cones adjustment that is embedded in the ceph installation procedure using the Service Tools.
ERROR :
Err_S_CEPHGANTRY_25410
Symptom :
Full movement XRay check not performed
Definition of the Cause :
Following step of the ceph installation procedure has not been performed: full movement X-ray check.
Solution of the Cause :
Perform the full movement X-ray check that is embedded in the ceph installation procedure using the Service Tools.
ERROR :
Err_S_CEPHGANTRY_25411
Symptom :
Secondary collimator adjustment not performed
Definition of the Cause :
Following step of the ceph installation procedure has not been performed: secondary collimator adjustment.
Solution of the Cause :
Perform the secondary collimator adjustment that is embedded in the ceph installation procedure using the Service Tools.
ERROR :
Err_S_CEPHGANTRY_25412
Symptom :
Primary collimator aperture check not performed
Definition of the Cause :
Following step of the ceph installation procedure has not been performed: primary collimator aperture check.
Solution of the Cause :
Perform the primary aperture collimator check that is embedded in the ceph installation procedure using the Service Tools.
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
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Service Guide: Error codes
ERROR :
Err_S_CEPHGANTRY_25413
Symptom :
Head clamp positions not learned
Definition of the Cause :
Following step of the ceph installation procedure has not been performed: head clamp positions.
Solution of the Cause :
Perform the head clamps position check that is embedded in the ceph installation procedure using the Service Tools.
ERROR :
Err_S_CEPHGANTRY_25414
Symptom :
Secondary collimator reference position not learned
Definition of the Cause :
Following step of the ceph installation procedure has not been performed: secondary collimator reference position.
Solution of the Cause :
Perform the secondary collimator reference position calibration that is embedded in the ceph installation procedure using the Service Tools.
ERROR :
Err_S_CEPHGANTRY_25415
Symptom :
Final exam check not performed
Definition of the Cause :
Following step of the ceph installation procedure has not been performed: final exam check.
Solution of the Cause :
Perform the final exam check that is embedded in the ceph installation procedure using the Service Tools.
ERROR :
Err_S_CEPHGANTRY_25416
Symptom :
Primary collimator height adjust not performed
Definition of the Cause :
Following step of the ceph installation procedure has not been performed: primary collimator height adjustment
Solution of the Cause :
Perform the primary collimator height adjustment that is embedded in the ceph installation procedure using the Service Tools.
ERROR :
Err_S_CEPHGANTRY_25417
Symptom :
Belt tension adjustment not performed
Definition of the Cause :
Following step of the ceph installation procedure has not been performed: belt tension adjustment.
Solution of the Cause :
Perform the belt tension adjustment that is embedded in the ceph installation procedure using the Service Tools.
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
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Service Guide: Error codes
ERROR :
Err_S_CEPHGANTRY_33072
Symptom :
Lost communication detected by Ceph gantry
Definition of the Cause :
At least one component of the CAN bus is not reachable anymore: electricity cut, cable issue, defective component or computer issue.
Solution of the Cause :
1- Check the power supply. 2- Check the ethernet cables and connection with the computer (network components). 3- Check CAN bus cables: - cable 91 from CJ856/J11 to sensor board. - cable 90 from CJ855/J12 to sensor board. - cable 93 from CJ889/J2 & J7 to CJ855/J1. - cable CPB12 from CJ901/J1 to CJ856/J14 & J10. 4- Reinstall the latest drivers version on the computer. 5- Check that nothing is slowing down the computer. If possible, try with another computer. 6- If the problem continues, replace the CJ901 ceph step motor board. 7- If the problem continues, replace the CJ856 motor board. 8- If the problem continues, replace the CJ855 generator board. 9- If the problem continues, replace the CJ889 collimator driver board.
ERROR :
Err_S_CEPHGANTRY_65286
Symptom :
Firmware not compatible
Definition of the Cause :
Ceph CJ848 microprocessor board is plugged onto an unexpected motherboard or CEPHGANTRY firmware not compatible with other firmwares installed.
Solution of the Cause :
1- Plug the ceph CJ848 microprocessor board onto the appropriate motherboard. 2- Reinstall the drivers on the computer.
ERROR :
Err_S_CEPHGANTRY_65288
Symptom :
Unknown trajectory received
Definition of the Cause :
Unauthorized request due to corrupted drivers.
Solution of the Cause :
Reinstall a different version of the drivers on the computer.
ERROR :
Err_S_CEPHGANTRY_65289
Symptom :
Firmware internal error: trajectory process movement error
Definition of the Cause :
Unauthorized request due to corrupted drivers.
Solution of the Cause :
Reinstall a different version of the drivers on the computer.
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
Service Guide: Error codes
ERROR :
Err_S_CEPHGANTRY_65291
Symptom :
Compute Target Error: trajectory process movement error
Definition of the Cause :
Unauthorized request due to corrupted drivers.
Solution of the Cause :
Reinstall a different version of the drivers on the computer.
ERROR :
Err_S_CEPHGANTRY_65292
Symptom :
Synchro event not received
Definition of the Cause :
Unauthorized request due to corrupted drivers.
Solution of the Cause :
Reinstall a different version of the drivers on the computer.
ERROR :
Err_S_COLLI_100728832
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_COLLI_100728833
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_COLLI_100728834
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_COLLI_100794368
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
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CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
Service Guide: Error codes
ERROR :
Err_S_COLLI_100925505
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_COLLI_100925506
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_COLLI_100925507
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_COLLI_101122064
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_COLLI_101122066
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_COLLI_101122067
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
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CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
Service Guide: Error codes
ERROR :
Err_S_COLLI_101253137
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_COLLI_101253168
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_COLLI_101253169
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_COLLI_101253170
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_COLLI_101253174
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
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Service Guide: Error codes
ERROR :
Err_S_COLLI_12800
Symptom :
Power supply 5V is out of range (P5VAN).
Definition of the Cause :
1 - Cable between the CJ889 collimator driver board and the CJ855 generator power board is defective. 2 - CJ848, CJ889 or CJ855 is defective. 3 - Defective power supply.
Solution of the Cause :
1 - Switch on the unit and make sure that stop switch is released. 2 - Check cable 93 between CJ889/J7 and J1/CJ855: replace it if needed. 3 - Replace the CJ848 collimator microprocessor board. 4 - Replace the CJ889 collimator driver board. 5 - Replace the CJ855 generator power board.
ERROR :
Err_S_COLLI_12802
Symptom :
Power supply 24V is out of range (P24VAN).
Definition of the Cause :
1 - Cable between the CJ889 collimator driver board and the CJ855 generator power board is defective. 2 - CJ848, CJ889 or CJ855 is defective. 3 - Defective power supply.
Solution of the Cause :
1 - Switch on the unit and make sure that stop switch is released. 2 - Check cable 93 between CJ889/J7 and J1/CJ855: replace it if needed. 3 - Replace the CJ848 collimator microprocessor board. 4 - Replace the CJ889 collimator driver board. 5 - Replace the CJ855 generator power board.
ERROR :
Err_S_COLLI_134217728
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_COLLI_134217761
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
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Service Guide: Error codes
ERROR :
Err_S_COLLI_20481
Symptom :
I2C bus state error.
Definition of the Cause :
1 - Spikes or interferences in the power supply line. 2 - Faulty component on the CJ848 collimator microprocessor board or CJ889 collimator driver board.
Solution of the Cause :
1 - Retry and if the problem continues, check the electrical installation. 2 - If the problem continues, restore factory parameters and do a "restore all". 3 - Replace the CJ848 collimator microprocessor board. 4 - Replace the CJ889 collimator driver board.
ERROR :
Err_S_COLLI_20482
Symptom :
Serial EEPROM not detected (I2C bus).
Definition of the Cause :
1 - The CJ848 collimator microprocessor board is defective. 2 - The CJ889 collimator driver board is defective.
Solution of the Cause :
1 - Replace the CJ848 collimator microprocessor board. 2 - Replace the CJ889 collimator driver board.
ERROR :
Err_S_COLLI_20483
Symptom :
Collimator mother board not detected (I2C bus).
Definition of the Cause :
The CJ889 collimator driver board is not detected on the I2C bus. A component on the CJ889 collimator driver board or on the CJ848 collimator microprocessor board is defective.
Solution of the Cause :
1 - Replace the CJ889 collimator driver board. 2 - Replace the CJ848 collimator microprocessor board.
ERROR :
Err_S_COLLI_24832
Symptom :
Firmware internal error: CPU overrun.
Definition of the Cause :
Internal error detected on the firmware: faulty or corrupted firmware installed.
Solution of the Cause :
Reinstall the drivers of the unit on the computer.
ERROR :
Err_S_COLLI_24833
Symptom :
Firmware internal error: CPU load limit reached.
Definition of the Cause :
Internal error detected on the firmware: faulty or corrupted firmware installed.
Solution of the Cause :
Reinstall the drivers of the unit on the computer.
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
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Service Guide: Error codes
ERROR :
Err_S_COLLI_24834
Symptom :
Firmware internal error: Firmware was restarted due to software failure.
Definition of the Cause :
Internal error detected on the firmware: faulty or corrupted firmware installed.
Solution of the Cause :
Reinstall the drivers of the unit on the computer.
ERROR :
Err_S_COLLI_24835
Symptom :
Firmware internal error: Safety timer disabled.
Definition of the Cause :
Internal error detected on the firmware: faulty or corrupted firmware installed.
Solution of the Cause :
Reinstall the drivers of the unit on the computer.
ERROR :
Err_S_COLLI_25088
Symptom :
Firmware internal error: Assert.
Definition of the Cause :
Internal error detected on the firmware: faulty or corrupted firmware installed.
Solution of the Cause :
Reinstall the drivers of the unit on the computer.
ERROR :
Err_S_COLLI_25344
Symptom :
User settings integrity error.
Definition of the Cause :
1 - Corrupted EEPROM section due to spikes or interferences. 2 - The CJ848 collimator microprocessor board is defective.
Solution of the Cause :
1 - Retry and if the problem continues, perform a "restore all". 2 - If the problem continues, restore the factory parameters. 3 - If the problem continues, replace the CJ848 collimator microprocessor board.
ERROR :
Err_S_COLLI_25345
Symptom :
User settings consistancy error.
Definition of the Cause :
User settings data inconsistency.
Solution of the Cause :
1 - Retry and if the problem continues, perform a "restore all". 2 - If the problem continues, restore the factory parameters.
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
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Service Guide: Error codes
ERROR :
Err_S_COLLI_25346
Symptom :
Manufacturer parameters integrity error.
Definition of the Cause :
1 - Corrupted EEPROM section due to spikes or interferences. 2 - The CJ848 collimator microprocessor board is defective.
Solution of the Cause :
1 - Retry and if the problem continues, perform a "restore all". 2 - If the problem continues, restore the factory parameters. 3 - If the problem continues, replace the CJ848 collimator microprocessor board.
ERROR :
Err_S_COLLI_25347
Symptom :
Manufacturer parameters consistancy error.
Definition of the Cause :
1 - Corrupted EEPROM section due to spikes or interferences. 2 - The CJ848 collimator microprocessor board is defective.
Solution of the Cause :
1 - Retry and if the problem continues, perform a "restore all". 2 - If the problem continues, restore the factory parameters. 3 - If the problem continues, replace the CJ848 collimator microprocessor board.
ERROR :
Err_S_COLLI_25348
Symptom :
Calibration data integrity error.
Definition of the Cause :
1 - Corrupted EEPROM section due to spikes or interferences. 2 - The CJ848 collimator microprocessor board is defective.
Solution of the Cause :
1 - Retry and if the problem continues, perform a "restore all". 2 - If the problem continues, restore the factory parameters. 3 - If the problem continues, replace the CJ848 collimator microprocessor board.
ERROR :
Err_S_COLLI_25349
Symptom :
Calibration data consistency error.
Definition of the Cause :
Calibration data inconsistency.
Solution of the Cause :
1 - Retry and if the problem continues, perform a "restore all". 2 - If the problem continues, restore the factory parameters. 3 - If the problem continues, replace the CJ848 collimator microprocessor board.
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
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Service Guide: Error codes
ERROR :
Err_S_COLLI_25350
Symptom :
Diagnostic data integrity error.
Definition of the Cause :
1 - Corrupted EEPROM section due to spikes or interferences. 2 - The CJ848 collimator microprocessor board is defective.
Solution of the Cause :
1 - Retry and if the problem continues, perform a "restore all". 2 - If the problem continues, restore the factory parameters. 3 - If the problem continues, replace the CJ848 collimator microprocessor board.
ERROR :
Err_S_COLLI_25351
Symptom :
Diagnostic data consistancy error.
Definition of the Cause :
1 - Corrupted EEPROM section due to spikes or interferences. 2 - The CJ848 collimator microprocessor board is defective.
Solution of the Cause :
1 - Retry and if the problem continues, perform a "restore all". 2 - If the problem continues, restore the factory parameters. 3 - If the problem continues, replace the CJ848 collimator microprocessor board.
ERROR :
Err_S_COLLI_25354
Symptom :
EEPROM mapping description integrity error.
Definition of the Cause :
1 - Corrupted EEPROM section due to spikes or interferences. 2 - The CJ848 collimator microprocessor board is defective.
Solution of the Cause :
1 - Retry and if the problem continues, perform a "restore all". 2 - If the problem continues, restore the factory parameters. 3 - If the problem continues, replace the CJ848 collimator microprocessor board.
ERROR :
Err_S_COLLI_25355
Symptom :
EEPROM mapping description version mismatch.
Definition of the Cause :
The version of the EEPROM mapping description stored in the EEPROM does not correspond to the firmware version.
Solution of the Cause :
1 - Retry and if the problem continues, perform a "restore all". 2 - If the problem continues, restore the factory parameters. 3 - Reinstall the drivers of the unit on the computer
ERROR :
Err_S_COLLI_25356
Symptom :
EEPROM mapping description name mismatch.
Definition of the Cause :
The EEPROM mapping does not correspond to the collimator firmware (for example, the EEPROM contains the motor data).
Solution of the Cause :
Install the appropriate CJ848 collimator microprocessor board or perform a reinitialize and then restore/reinitialize all the firmware data settings.
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
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Service Guide: Error codes
ERROR :
Err_S_COLLI_25357
Symptom :
Calibrate the THETA .
Definition of the Cause :
THETA not yet calibrated.
Solution of the Cause :
Calibrate the collimator using the Service Tools.
ERROR :
Err_S_COLLI_25358
Symptom :
Calibrate the COEF.
Definition of the Cause :
COEF not yet calibrated.
Solution of the Cause :
Calibrate the collimator using the Service Tools.
ERROR :
Err_S_COLLI_25359
Symptom :
Calibrate the OFFSET.
Definition of the Cause :
OFFSET not yet calibrated.
Solution of the Cause :
Calibrate the collimator using the Service Tools.
ERROR :
Err_S_COLLI_25360
Symptom :
Calibrate the CEPHALO COEF
Definition of the Cause :
CEPHALO COEF not yet calibrated.
Solution of the Cause :
Perform the secondary collimator adjustment that is embedded in the cephalometric installation procedure through the Service Tools.
ERROR :
Err_S_COLLI_25375
Symptom :
Movement time out error.
Definition of the Cause :
Shutter target position is not reached within expected time window.
Solution of the Cause :
1 - Check that nothing is slowing down or blocking the shutter movements. 2 - Check that there are no mechanical hard stops during shutter movements. 3 - Check the power supply to the shutter motors. 4 - Check cable 94 between CJ889/J5 and the magnetic detectors. 5 - Launch a collimator effective range estimation using the Service Tools. 6 - Replace the CJ889 collimator driver board and the CJ848 collimator microprocessor board. 7 - Replace the X-ray generator and collimator assembly.
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
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Service Guide: Error codes
ERROR :
Err_S_COLLI_25376
Symptom :
Autotest time out error.
Definition of the Cause :
Shutter target position is not reached within expected time window during the initialization.
Solution of the Cause :
1 - Check that nothing is slowing down or blocking the shutter movements. 2 - Check that there are no mechanical hard stops during shutter movements. 3 - Check the power supply to the shutter motors. 4 - Check cable 94 between CJ889/J5 and the magnetic detectors. 5 - Launch a collimator effective range estimation using the Service Tools. 6 - Replace the CJ889 collimator driver board and the CJ848 collimator microprocessor board. 7 - Replace the X-ray generator and collimator assembly.
ERROR :
Err_S_COLLI_25377
Symptom :
Calibration time out error.
Definition of the Cause :
Shutter target position is not reached within expected time window during the calibration.
Solution of the Cause :
1 - Check that nothing is slowing down or blocking the shutter movements. 2 - Check that there are no mechanical hard stops during shutter movements. 3 - Check the power supply to the shutter motors. 4 - Check cable 94 between CJ889/J5 and the magnetic detectors. 5 - Launch a collimator effective range estimation using the Service Tools. 6 - Replace the CJ889 collimator driver board and the CJ848 collimator microprocessor board. 7 - Replace the X-ray generator and collimator assembly.
ERROR :
Err_S_COLLI_25378
Symptom :
Calibration out of range.
Definition of the Cause :
Collimator calibration values are out of range.
Solution of the Cause :
1 - Calibrate the collimator using the Service Tools. 2 - Check that nothing is slowing down or blocking the shutter movements. 3 - Check that there are no mechanical hard stops during shutter movements. 4 - Check cable 94 between CJ889/J5 and the magnetic detectors. 5 - Launch a collimator effective range estimation using the Service Tools. 6 - Restore factory parameters and perform a "restore all". 7 - Replace the X-ray generator and collimator assembly.
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
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Service Guide: Error codes
ERROR :
Err_S_COLLI_33072
Symptom :
Lost communication detected by Collimator.
Definition of the Cause :
At least one component of the CAN bus is not reachable anymore: electricity cut or defective component.
Solution of the Cause :
1- Check the power supply. 2- Check the Ethernet cables and connection with the computer (network components). 3- Check CAN bus cables: - cable from J11/CJ856 to sensor board. - cable from J12/CJ855 to sensor board. - cable from J2&J7/CJ889 to J1/CJ855 - cable from J1/CJ901 to J4&J10/CJ856 4- Reinstall the latest driver version on the computer. 5- Check that nothing is slowing down the computer. If possible, try with another computer. 6- If the problem continues, replace the CJ856 motor board. 7- If the problem continues, replace the CJ855 generator power board. 8- If the problem continues, replace the CJ889 collimator driver board. 9- If the problem continues, replace the CJ901 stepper motor board.
ERROR :
Err_S_COLLI_36869
Symptom :
Motor synchronization message not received.
Definition of the Cause :
Acquisition cannot start because the collimator did not receive a synchronisation message from the motor.
Solution of the Cause :
1- Check CAN bus cables: - cable 91 from CJ856/J11 to sensor board. - cable 90 from CJ855/J12 to sensor board. - cable 93 from CJ889/J2 & J7 to CJ855/J1. 2- Reinstall the latest driver version on the computer. 3- If the problem continues, replace CJ889 collimator driver board. 4- If the problem continues, replace CJ855 generator power board. 5- If the problem continues, replace CJ856 motor board.
ERROR :
Err_S_COLLI_65280
Symptom :
Internal Error : Unauthorized request received.
Definition of the Cause :
Unauthorized calibration request due to corrupted drivers.
Solution of the Cause :
Reinstall a different version of the drivers on the computer.
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
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Service Guide: Error codes
ERROR :
Err_S_COLLI_65281
Symptom :
Internal Error : Invalid parameter received.
Definition of the Cause :
Unauthorized calibration request due to corrupted drivers or calibration values out of range.
Solution of the Cause :
1- Relaunch the calibration. 2- If the problem continues, reinstall a different version of the drivers on the computer.
ERROR :
Err_S_COLLI_65282
Symptom :
Internal Error : Unknown request received.
Definition of the Cause :
Unauthorized request due to corrupted drivers.
Solution of the Cause :
Reinstall a different version of the drivers on the computer.
ERROR :
Err_S_COLLI_65286
Symptom :
Firmware not compatible.
Definition of the Cause :
CJ848 microprocessor board is plugged onto an unexpected motherboard or firmware incompatibilities
Solution of the Cause :
1 - Plug the CJ848 microprocessor board onto the appropriate motherboard. 2 - Reinstall the drivers on the computer.
ERROR :
Err_S_COLLI_65288
Symptom :
Right Shutter Blocked.
Definition of the Cause :
Right shutter is mechanically blocked.
Solution of the Cause :
1 - Carefully unblock the right shutter. 2 - Check that nothing is blocking the right shutter movement. If the shutter is blocked by the mechanical stop, perform a new collimator calibration using the Service Tools. 3 - Check that there are no mechanical hard stops during the right shutter movement. 4 - Check the right shutter motor power supply. 5 - Check cable 94 between CJ889/J5 and the magnetic encoders. 6 - Launch a collimator effective range estimation using the Service Tools. 7 - Replace the CJ889 collimator driver board and the CJ848 collimator microprocessor board. 8 - Replace the X-ray generator and collimator assembly.
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
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Service Guide: Error codes
ERROR :
Err_S_COLLI_65289
Symptom :
Left Shutter Blocked.
Definition of the Cause :
Left shutter is mechanically blocked.
Solution of the Cause :
1 - Carefully unblock the left shutter. 2 - Check that nothing is blocking the left shutter movement. If the shutter is blocked by the mechanical stop, perform a new collimator calibration using the Service Tools. 3 - Check that there are no mechanical hard stops during the left shutter movement. 4 - Check the left shutter motor power supply. 5 - Check cable 94 between CJ889/J5 and the magnetic encoders. 6 - Launch a collimator effective range estimation using the Service Tools. 7 - Replace the CJ889 collimator driver board and the CJ848 collimator microprocessor board. 8 - Replace the X-ray generator and collimator assembly.
ERROR :
Err_S_COLLI_65290
Symptom :
Bottom Shutter Blocked.
Definition of the Cause :
Lower shutter is mechanically blocked.
Solution of the Cause :
1 - Carefully unblock the lower shutter. 2 - Check that nothing is blocking the lower shutter movement. If the lower shutter is blocked by the mechanical stop, perform a new collimator calibration using the Service Tools. 3 - Check that there are no mechanical hard stops during the lower shutter movement. 4 - Check the lower shutter motor power supply. 5 - Check cable 94 between CJ889/J5 and the magnetic encoders. 6 - Launch a collimator effective range estimation using the Service Tools. 7 - Replace the CJ889 collimator driver board and the CJ848 collimator microprocessor board. 8 - Replace the X-ray generator and collimator assembly.
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
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Service Guide: Error codes
ERROR :
Err_S_COLLI_65291
Symptom :
Top Shutter Blocked.
Definition of the Cause :
Top shutter is mechanically blocked.
Solution of the Cause :
1 - Carefully unblock the top shutter. 2 - Check that nothing is blocking the top shutter movement. If the top shutter is blocked by the mechanical stop, perform a new collimator calibration using the Service Tools. 3 - Check that there are no mechanical hard stops during the top shutter movement. 4 - Check the top shutter motor power supply. 5 - Check cable 94 between CJ889/J5 and the magnetic encoders. 6 - Launch a collimator effective range estimation using the Service Tools. 7 - Replace the CJ889 collimator driver board and the CJ848 collimator microprocessor board. 8 - Replace the X-ray generator and collimator assembly.
ERROR :
Err_S_COLLI_65292
Symptom :
Error Verifying Theta/step Ratio : Check Right Shutter.
Definition of the Cause :
Inconsistent right shutter calibration values found during the initialization.
Solution of the Cause :
1 - Reboot the unit and try again. 2 - If the problem continues, perform a collimator calibration using the Service Tools. 3 - If the problem continues, restore the factory settings and perform a "restore all".
ERROR :
Err_S_COLLI_65293
Symptom :
Error Verifying Theta/step Ratio : Check Left Shutter.
Definition of the Cause :
Inconsistent left shutter calibration values found during the initialization.
Solution of the Cause :
1 - Reboot the unit and try again. 2 - If the problem continues, perform a collimator calibration using the Service Tools. 3 - If the problem continues, restore the factory settings and perform a "restore all".
ERROR :
Err_S_COLLI_65294
Symptom :
Error Verifying Theta/step Ratio : Check Bottom Shutter.
Definition of the Cause :
Inconsistent lower shutter calibration values found during the initialization.
Solution of the Cause :
1 - Reboot the unit and try again. 2 - If the problem continues, perform a collimator calibration using the Service Tools. 3 - If the problem continues, restore the factory settings and perform a "restore all".
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
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Service Guide: Error codes
ERROR :
Err_S_COLLI_65295
Symptom :
Error Verifying Theta/step Ratio : Check Top Shutter.
Definition of the Cause :
Inconsistent top shutter calibration values found during the initialization.
Solution of the Cause :
1 - Reboot the unit and try again. 2 - If the problem continues, perform a collimator calibration using the Service Tools. 3 - If the problem continues, restore the factory settings and perform a "restore all".
ERROR :
Err_S_COLLI_65296
Symptom :
Invalid Measure : Check Right Shutter Cable.
Definition of the Cause :
Right shutter position feedback is not received: defective cable.
Solution of the Cause :
Check the right shutter cable from magnetic detector to CJ889 collimator driver board.
ERROR :
Err_S_COLLI_65297
Symptom :
Invalid Measure : Check Left Shutter Cable.
Definition of the Cause :
Left shutter position feedback is not received: defective cable.
Solution of the Cause :
Check the left shutter cable from magnetic detector to CJ889 collimator driver board.
ERROR :
Err_S_COLLI_65298
Symptom :
Invalid Measure : Check Top Shutter Cable.
Definition of the Cause :
Top shutter position feedback is not received: defective cable.
Solution of the Cause :
Check the top shutter cable from magnetic detector to CJ889 collimator driver board.
ERROR :
Err_S_COLLI_65299
Symptom :
Invalid Measure : Check Bottom Shutter Cable.
Definition of the Cause :
Lower shutter position feedback is not received: defective cable.
Solution of the Cause :
Check the lower shutter cable from magnetic detector to CJ889 collimator driver board.
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
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Service Guide: Error codes
ERROR :
Err_S_COLLI_65300
Symptom :
Collimation Target not reached.
Definition of the Cause :
Shutter target position is not reached due to unexpected movement.
Solution of the Cause :
1 - Check that nothing is blocking the movement of the shutters. 2 - Check that there are no mechanical hard stops during the movement of the shutters. 3 - Peform a collimator calibration using the Service Tools. 4 - Check the shutters motors power supply. 5 - Check cable 94 between CJ889/J5 and the magnetic encoders. 6 - Launch a collimator effective range estimation using the Service Tools. 7 - Replace the CJ889 collimator driver board and the CJ848 collimator microprocessor board. 8 - Replace the X-ray generator and collimator assembly.
ERROR :
Err_S_COLLI_65301
Symptom :
Computed Target Error: trajectory processing movement error.
Definition of the Cause :
Unauthorized request due to corrupted drivers.
Solution of the Cause :
Reinstall the drivers of the unit on the computer.
ERROR :
Err_S_COLLI_65302
Symptom :
Firmware error: trajectory processing movement error.
Definition of the Cause :
Calculation error due to corrupted firmware.
Solution of the Cause :
Reinstall the drivers of the unit on the computer.
ERROR :
Err_S_COLLI_65303
Symptom :
Shutter Angle Position transmission is out of range.
Definition of the Cause :
Unexpected shutter angle position information received by the Service Tools due to corrupted software.
Solution of the Cause :
Reinstall the drivers of the unit on the computer.
ERROR :
Err_S_COLLI_65348
Symptom :
Unknown Calibration request.
Definition of the Cause :
Unauthorized request due to corrupted drivers.
Solution of the Cause :
Reinstall a different version of the drivers on the computer.
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
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Service Guide: Error codes
ERROR :
Err_S_COLLI_65354
Symptom :
Unknown Collimator trajectory received.
Definition of the Cause :
Unauthorized request due to corrupted drivers.
Solution of the Cause :
Reinstall a different version of the drivers on the computer.
ERROR :
Err_S_COLLI_84082688
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_COLLI_84148224
Symptom :
SDO internal error: SDO protocol time out
Definition of the Cause :
Command time out
Solution of the Cause :
1- Reinstall the current software version 2- Check cables and connections between sensor control board/J4 and CJ856/J11 3- Check cables and connections between sensor control board/J5 and CJ855/J12 For CS 8100 3D: 4- Check cables and connections between CJ889/J2-J7 and CJ855/J1
ERROR :
Err_S_COLLI_84148225
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_COLLI_84148226
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
Service Guide: Error codes
ERROR :
Err_S_COLLI_84148227
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_COLLI_84148228
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_COLLI_84148229
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_GEN_100728832
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_GEN_100728833
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_GEN_100728834
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
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CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
Service Guide: Error codes
ERROR :
Err_S_GEN_100794368
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_GEN_100925505
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_GEN_100925506
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_GEN_100925507
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_GEN_101122064
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_GEN_101122066
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
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CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
Service Guide: Error codes
ERROR :
Err_S_GEN_101122067
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_GEN_101253137
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_GEN_101253168
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_GEN_101253169
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_GEN_101253170
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_GEN_101253174
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
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CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
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Service Guide: Error codes
ERROR :
Err_S_GEN_12544
Symptom :
Kv Measurement Problem (unexpected value)
Definition of the Cause :
The CJ855 board is defective
Solution of the Cause :
Replace the CJ855 board.
ERROR :
Err_S_GEN_12544-A
Symptom :
Kv Measurement Problem (unexpected value)
Definition of the Cause :
The CJ848 board is defective
Solution of the Cause :
Replace the CJ848 board
ERROR :
Err_S_GEN_12545
Symptom :
Kv Measurement Problem (Too low)
Definition of the Cause :
A cable is defective.
Solution of the Cause :
Check the connecting cable and replace the defective component. - Check cable connector J11 / CJ855. - Check cable J5 / CJ855 to J3 / JZ036 PFC Board. - Check connector J4 / Generator.
ERROR :
Err_S_GEN_12545-A
Symptom :
Kv Measurement Problem (Too low)
Definition of the Cause :
The following component have been replaced without being calibrated: - The CJ855 board - The x-ray generator (The value of the preheating voltage is incorrect)
Solution of the Cause :
Calibrate the kV, mA, heating voltage.
ERROR :
Err_S_GEN_12545-B
Symptom :
Kv Measurement Problem (Too low)
Definition of the Cause :
The following is defective: - The CJ855 board - The x-ray generator
Solution of the Cause :
Test X-Ray generator ohm values : - If you find inconsistent value, change generator. - If not replace the CJ855 board. - If problem persists, change generator.
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
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Service Guide: Error codes
ERROR :
Err_S_GEN_12546
Symptom :
Kv Measurement Problem (Too high)
Definition of the Cause :
A cable is defective.
Solution of the Cause :
Check the connecting cable and replace the defective component. Check cable J5 / CJ855 to generator. Check cable J4 / CJ855 to generator.
ERROR :
Err_S_GEN_12546-A
Symptom :
Kv Measurement Problem (Too high)
Definition of the Cause :
The following component has been replaced without being calibrated: - The CJ855 board - The x-ray generator (The value of the preheating voltage is incorrect)
Solution of the Cause :
Calibrate the kV, mA, heating voltage.
ERROR :
Err_S_GEN_12546-B
Symptom :
Kv Measurement Problem (Too high)
Definition of the Cause :
The following is defective: - The CJ855 board - The x-ray generator
Solution of the Cause :
Test X-Ray generator ohm values : - If you find inconsistent values, change generator. - If not replace the CJ855 board. - If problem persists, change generator.
ERROR :
Err_S_GEN_12547
Symptom :
Filament Heating Voltage Problem (unexpected value)
Definition of the Cause :
1 - The CJ848 (on the CJ855) board is defective. 2 - The CJ855 board is defective.
Solution of the Cause :
1 - Replace the CJ848 board on the CJ855 board. 2 - Replace CJ855 board.
ERROR :
Err_S_GEN_12548
Symptom :
Filament Heating Voltage Problem (Too low)
Definition of the Cause :
The CJ855 board is not properly calibrated or is defective.
Solution of the Cause :
1- Calibrate the kV, mA, heating voltage 2- Replace the CJ855 board
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
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Service Guide: Error codes
ERROR :
Err_S_GEN_12549
Symptom :
Filament Heating Voltage Problem (Too high)
Definition of the Cause :
The CJ855 board is not properly calibrated or is defective.
Solution of the Cause :
1- Calibrate the kV, mA, heating voltage. 2- Replace the CJ855 board.
ERROR :
Err_S_GEN_12550-B
Symptom :
Electric Arc Detection in the Generator
Definition of the Cause :
The Xray generator is defective.
Solution of the Cause :
Acquire 1 or more images at 90kV and 8mA. In many cases, when an electric arc is generated a click can be heard in the x-ray generator. Replace the generator. Perform margins calibration and generator calibrations (kV, mA and heating calibration).
ERROR :
Err_S_GEN_12550-A
Symptom :
Electric Arc Detection in the Generator
Definition of the Cause :
The following component have been replaced without being calibrated: CJ855, Xray generator
Solution of the Cause :
Perform generator calibrations (kV, mA and heating calibration).
ERROR :
Err_S_GEN_12550
Symptom :
Electric Arc Detection in the Generator
Definition of the Cause :
If the x-ray generator has not been used for 2 months or more, the x-ray tube may degas, that means, the gas molecules escape from the x-ray tube.
Solution of the Cause :
Perform Xray generator seasoning process : > 60 kV, 2 mA and make 3 exposures. Wait 10 minutes. > 60 kV, 6.3 mA and make 1 exposure. > 60 kV, 15 mA and make 2 exposures. Wait 10 minutes. > 60 kV, 15 mA and make 1 exposure. > 70 kV, 6.3 mA and make 1 exposure. > 70 kV, 15 mA and make 1 exposure. Wait 10 minutes. > 70 kV, 10 mA and make 1 exposure. > 80 kV, 10 mA and make 1 exposure. > 90 kV, 10 mA and make 1 exposure. > End of procedures.
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
Service Guide: Error codes
ERROR :
Err_S_GEN_12551
Symptom :
Kv Reference Problem (Too low)
Definition of the Cause :
A component is defective on CJ855 board.
Solution of the Cause :
Replace the CJ855 board.
ERROR :
Err_S_GEN_12552
Symptom :
Kv Reference Problem (Too high)
Definition of the Cause :
A component is defective on CJ855 board.
Solution of the Cause :
Replace the CJ855 board.
ERROR :
Err_S_GEN_12800
Symptom :
Power supply 5V is out of range (P5VAN)
Definition of the Cause :
1 - Cable between PFC Board and CJ855 is defective. 2 - The CJ848 board is defective. 3 - The CJ855 board is defective. 4 - PFC Board (JZ036) is defective.
Solution of the Cause :
1 - Check cables between PFC J6 / JZ036 and J8 / CJ855. 2 - Replace the CJ848 board on the CJ855 board. 3 - Replace the CJ855 board. 4 - Replace the JZ036 Board.
ERROR :
Err_S_GEN_12801
Symptom :
Power supply 12V is out of range (P12VAN)
Definition of the Cause :
1 - Cable between PFC Board and CJ855 is defective. 2 - The CJ848 board on the CJ855 board is defective. 3 - The CJ855 board is defective. 4 - The JZ036 board is defective.
Solution of the Cause :
1 - Check cables between PFC J6 / JZ036 and J8 / CJ855. 2 - Replace the CJ848 board on the CJ855. 3 - Replace the CJ855 board. 4 - Replace the JZ036 board.
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CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
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Service Guide: Error codes
ERROR :
Err_S_GEN_12802
Symptom :
Power supply 24V is out of range (P24VAN)
Definition of the Cause :
1 - Cable between PFC Board and CJ855 is defective. 2 - The CJ848 board on the CJ855 board is defective. 3 - The CJ855 board is defective. 4 - The JZ036 board is defective.
Solution of the Cause :
1 - Check cables between PFC J6 / JZ036 and J8 / CJ855. 2 - Replace the CJ848 board on the CJ855 board. 3 - Replace the CJ855 board. 4 - Replace the JZ036 board.
ERROR :
Err_S_GEN_13056
Symptom :
Power supply error (no voltage)
Definition of the Cause :
Output JZ036 board voltage is wrong: no voltage or over voltage. A PFC fuse is defective (F1 or F2) or a component is defective on the JZ036 board.
Solution of the Cause :
1) Check F1 and F2 fuse on the PFC board JZ036 and replace the fuses if needed. 2) Check the cables 44 and 46 between the PFC board JZ036 (J3 and J6) and the CJ855 generator board (J8 and J11). 3) If it still does not work, replace the PFC Board JZ036 4) If it still does not work, replace the CJ855 generator board with the CJ848 microprocessor board.
ERROR :
Err_S_GEN_134217728
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_GEN_134217761
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
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Service Guide: Error codes
ERROR :
Err_S_GEN_16896
Symptom :
Cooling data error (integrity)
Definition of the Cause :
Corrupted EEPROM section due to spikes or interferences
Solution of the Cause :
Waiting some time, and retry and if it persists reinit. After many tests, if the error comes back, exchange the CJ848 board on the CJ855.
ERROR :
Err_S_GEN_16897
Symptom :
Cooling data error (consistency)
Definition of the Cause :
Incoherent data in the EEPROM.
Solution of the Cause :
Reinit.
ERROR :
Err_S_GEN_16898
Symptom :
Power supply error (PFC Over temperature)
Definition of the Cause :
Thermal limit reached.
Solution of the Cause :
Wait several minutes before retrying. Check that the ambient temperature is from 5 Degree Celsius to 35 Degree Celsius with a maximum of 30- 80% relative humidity, non condensing.
ERROR :
Err_S_GEN_16898-A
Symptom :
Power supply error (PFC Over temperature)
Definition of the Cause :
PFC Board (JZ036) is defective.
Solution of the Cause :
Replace the JZ036 board.
ERROR :
Err_S_GEN_20481
Symptom :
I2C bus state error
Definition of the Cause :
1- Spikes or interferences in the power supply line. 2- Faulty component on CJ848 or CJ855 board.
Solution of the Cause :
1- Retry and if persists, check the electrical installation. 2- If persists, restore factory parameters and do a "restore all". 3- Replace the generator microprocessor board CJ848. 4- Replace the motor board CJ855.
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Service Guide: Error codes
ERROR :
Err_S_GEN_20482
Symptom :
Serial EEPROM not detected (I2C bus)
Definition of the Cause :
1 - The CJ855 board is defective. 2 - The CJ848 board is defective.
Solution of the Cause :
1 - Replace the CJ855 board. 2 - Replace the CJ848 board.
ERROR :
Err_S_GEN_20483
Symptom :
Generator power board CJ855 not detected (I2C bus)
Definition of the Cause :
The generator mother board CJ855 is not detected on the I2C bus. A component on the CJ855 board or on the CJ848 board is defective.
Solution of the Cause :
1 - Replace the generator power board ( CJ855). 2 - Replace the generator microprocessor board (CJ848).
ERROR :
Err_S_GEN_24832
Symptom :
Firmware internal error: CPU overrun
Definition of the Cause :
Internal error detected on the firmware: faulty or corrupted firmware installed.
Solution of the Cause :
Reinstall the drivers of the unit on the computer.
ERROR :
Err_S_GEN_24833
Symptom :
Firmware internal error: CPU load limit reached
Definition of the Cause :
Internal error detected on the firmware: faulty or corrupted firmware installed.
Solution of the Cause :
Reinstall the drivers of the unit on the computer.
ERROR :
Err_S_GEN_24834
Symptom :
Firmware internal error: Firmware was restarted due to software failure
Definition of the Cause :
Internal error detected on the firmware: faulty or corrupted firmware installed.
Solution of the Cause :
Reinstall the drivers of the unit on the computer.
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Service Guide: Error codes
ERROR :
Err_S_GEN_24835
Symptom :
Firmware internal error: Safety timer disabled
Definition of the Cause :
Internal error detected on the firmware: faulty or corrupted firmware installed.
Solution of the Cause :
Reinstall the drivers of the unit on the computer.
ERROR :
Err_S_GEN_25088
Symptom :
Firmware internal error: Assert
Definition of the Cause :
Internal error detected on the firmware: faulty or corrupted firmware installed.
Solution of the Cause :
Reinstall the drivers of the unit on the computer.
ERROR :
Err_S_GEN_25344
Symptom :
User settings integrity error
Definition of the Cause :
1 - Corrupted EEPROM section due to spikes or interferences 2 - The CJ848 board is defective.
Solution of the Cause :
1- Retry and if persists, perform a "restore all". 2- If persists, restore factory parameters. 3- If persists, replace the generator microprocessor board CJ848.
ERROR :
Err_S_GEN_25345
Symptom :
User settings consistancy error
Definition of the Cause :
User settings data inconsistency.
Solution of the Cause :
1- Retry and if persists, perform a "restore all". 2- If persists, restore factory parameters.
ERROR :
Err_S_GEN_25346
Symptom :
Manufacturer parameters integrity error
Definition of the Cause :
1 - Corrupted EEPROM section due to spikes or interferences. 2 - The CJ848 board is defective.
Solution of the Cause :
1- Retry and if persists, perform a "restore all". 2- If persists, restore factory parameters. 3- If persists, replace the generator microprocessor board CJ848.
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Service Guide: Error codes
ERROR :
Err_S_GEN_25347
Symptom :
Manufacturer parameters consistency error
Definition of the Cause :
1 - Manufacturer parameters inconsistency. 2 - The CJ848 board is defective.
Solution of the Cause :
1- Retry and if persists, perform a "restore all". 2- If persists, restore factory parameters. 3- If persists, replace the generator microprocessor board CJ848.
ERROR :
Err_S_GEN_25348
Symptom :
Calibration data integrity error
Definition of the Cause :
1 - Corrupted EEPROM section due to spikes or interferences. 2 - The CJ848 board is defective
Solution of the Cause :
1- Retry and if persists, perform a "restore all". 2- If persists, restore factory parameters. 3- If persists, replace the generator microprocessor board CJ848.
ERROR :
Err_S_GEN_25349
Symptom :
Calibration data consistency error
Definition of the Cause :
Calibration data inconsistency.
Solution of the Cause :
1- Retry and if persists, perform a "restore all". 2- If persists, restore factory parameters. 3- If persists, replace the generator microprocessor board CJ848.
ERROR :
Err_S_GEN_25350
Symptom :
Diagnostic data integrity error
Definition of the Cause :
1- Corrupted EEPROM section due to spikes or interferences 2- The CJ848 board is defective
Solution of the Cause :
1- Retry and if persists, perform a "restore all". 2- If persists, restore factory parameters. 3- If persists, replace the motor microprocessor board CJ848.
ERROR :
Err_S_GEN_25351
Symptom :
Diagnostic data consistency error
Definition of the Cause :
1 - Corrupted EEPROM section due to spikes or interferences. 2 - The CJ848 board is defective.
Solution of the Cause :
1- Retry and if persists, perform a "restore all". 2- If persists, restore factory parameters. 3- If persists, replace the generator microprocessor board CJ848.
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Service Guide: Error codes
ERROR :
Err_S_GEN_25352
Symptom :
Exposure parameters integrity error
Definition of the Cause :
Corrupted EEPROM section.
Solution of the Cause :
Retry and if it persists, perform a reinit to reload default values.
ERROR :
Err_S_GEN_25352-A
Symptom :
Exposure parameters integrity error
Definition of the Cause :
The CJ848 board is defective.
Solution of the Cause :
Replace the CJ848 board.
ERROR :
Err_S_GEN_25353
Symptom :
Exposure parameters consistency error
Definition of the Cause :
Exposure parameters inconsistency.
Solution of the Cause :
Retry and if it persists, perform a reinit to reload default values.
ERROR :
Err_S_GEN_25354
Symptom :
EEPROM mapping description integrity error
Definition of the Cause :
1- Corrupted EEPROM mapping description. 2- The CJ848 board is defective.
Solution of the Cause :
1- Retry and if persists, perform a "restore all". 2- If persists, restore factory parameters. 3- If persists, replace the generator microprocessor board CJ848.
ERROR :
Err_S_GEN_25355
Symptom :
EEPROM mapping description version mismatch
Definition of the Cause :
The version of EEPROM mapping description stored in EEPROM does not correspond to the Firmware version.
Solution of the Cause :
1- Retry and if persists, perform a "restore all". 2- If persists, restore factory parameters. 3- Reinstall the drivers of the unit on the computer
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Service Guide: Error codes
ERROR :
Err_S_GEN_25356
Symptom :
EEPROM mapping description name mismatch
Definition of the Cause :
The EEPROM mapping does not correspond to the Generator Firmware (For example, the EEPROM contains Motor's data).
Solution of the Cause :
Install the appropriate CJ848 board or Perform a reinit and then restore/reinit all the Firmware data settings.
ERROR :
Err_S_GEN_25357
Symptom :
Calibrate the Dose
Definition of the Cause :
Dose not yet calibrated.
Solution of the Cause :
Calibrate the dose using the Service Tools.
ERROR :
Err_S_GEN_25358
Symptom :
Calibrate the kV
Definition of the Cause :
kV not yet calibrated.
Solution of the Cause :
Perform a kV, mA and heating calibration.
ERROR :
Err_S_GEN_25359
Symptom :
Calibrate the mA
Definition of the Cause :
mA not yet calibrated.
Solution of the Cause :
Perform a kV, mA and heating calibration.
ERROR :
Err_S_GEN_25360
Symptom :
Calibrate the X-Ray tube heating voltage
Definition of the Cause :
Heating voltage not yet calibrated.
Solution of the Cause :
Perform a kV, mA and heating calibration.
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Service Guide: Error codes
ERROR :
Err_S_GEN_25373
Symptom :
Calibration heat data too high error
Definition of the Cause :
A cable is defective.
Solution of the Cause :
Check the connecting cable and replace the defective component. Check cable connector J11 / CJ855. Check cable J5 / CJ855 to J3 / JZ036 PFC Board. Check connector J4 / Generator.
ERROR :
Err_S_GEN_25373-A
Symptom :
Calibration heat data too high error
Definition of the Cause :
The CJ855 board is defective.
Solution of the Cause :
Replace the CJ855 board.
ERROR :
Err_S_GEN_25374
Symptom :
Calibration heat data too low error
Definition of the Cause :
A cable is defective.
Solution of the Cause :
Check cables between CJ855 and Xray head. Check the connecting cable and replace the defective component. Check cable connector J11 / CJ855. Check connector J4 / Generator.
ERROR :
Err_S_GEN_25374-A
Symptom :
Calibration heat data too low error
Definition of the Cause :
The CJ855 board is defective.
Solution of the Cause :
Replace the CJ855 board.
ERROR :
Err_S_GEN_25375
Symptom :
Calibration heat data time out error
Definition of the Cause :
1 - A cable is defective 2 - The CJ855 board is defective.
Solution of the Cause :
1 -Check cables between CJ855 and Xray head Check cable connector J11 / CJ855. Check connector J4 / Generator. 2 - Replace the CJ855 board.
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Service Guide: Error codes
ERROR :
Err_S_GEN_33072
Symptom :
Lost communication detected by Generator
Definition of the Cause :
At least one component of the CAN bus is not reachable anymore: electricity cut or defective component.
Solution of the Cause :
1- Check the power supply. 2- Check the Ethernet cables and connection with the computer (network components). 3- Check CAN bus cables: - cable from J11/CJ856 to sensor board. - cable from J12/CJ855 to sensor board. - cable from J2&J7/CJ889 to J1/CJ855 - cable from J1/CJ901 to J4&J10/CJ856 4- Reinstall the latest driver version on the computer. 5- Check that nothing is slowing down the computer. If possible, try with another computer. 6- If the problem continues, replace the CJ856 motor board. 7- If the problem continues, replace the CJ855 generator power board. 8- If the problem continues, replace the CJ889 collimator driver board. 9- If the problem continues, replace the CJ901 stepper motor board.
ERROR :
Err_S_GEN_36865
Symptom :
Early release of X-ray exposure switch
Definition of the Cause :
Early release of X-ray exposure switch.
Solution of the Cause :
Maintain the switch until the end of the exam.
ERROR :
Err_S_GEN_36865-A
Symptom :
Early release of X-ray exposure switch
Definition of the Cause :
Defective X-ray exposure switch or cable
Solution of the Cause :
Check that the x-ray cable is correctly connected to the JZ036. Replace the switch or the x-ray cable.
ERROR :
Err_S_GEN_36866
Symptom :
X-ray exposure switch activated at Power Up
Definition of the Cause :
X-ray exposure switch activated at Power Up of the unit.
Solution of the Cause :
Release the switch.
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Service Guide: Error codes
ERROR :
Err_S_GEN_36866-A
Symptom :
X-ray exposure switch activated at Power Up
Definition of the Cause :
Defective X-ray exposure switch or cable.
Solution of the Cause :
Check that the x-ray cable is correctly connected to the JZ036. Replace the switch or x-ray cable.
ERROR :
Err_S_GEN_36867
Symptom :
Fan error
Definition of the Cause :
1 - The Fan is defective. 2 - The CJ855 board is defective
Solution of the Cause :
1 - Replace Fan. 2 - Replace the CJ855 board.
ERROR :
Err_S_GEN_36868
Symptom :
Electric circuit of X-ray exposure switch security test failed
Definition of the Cause :
The CJ855 board is defective.
Solution of the Cause :
Replace the CJ855 board.
ERROR :
Err_S_GEN_36869
Symptom :
Motor synchronization message not received.
Definition of the Cause :
Acquisition could not start because the generator did not receive synchronisation message from the motor.
Solution of the Cause :
1- Check CAN bus cables: - cable from J11/CJ856 to sensor board. - cable from J12/CJ855 to sensor board. 2- Reinstall the latest drivers version on the computer. 3- If persists, replace CJ855 board. 4- If persists, replace CJ856 board.
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Service Guide: Error codes
ERROR :
Err_S_GEN_36870
Symptom :
Collimator Confirmation message not received
Definition of the Cause :
1- Synchronization message not received by the generator board. 2- Corrupted firmwares
Solution of the Cause :
1- Reinstall the drivers of the unit. 2- Check the cable between the CJ856 motor board and the sensor control board. Replace it if needed. 3- Check the cable between the CJ855 generator board and the sensor control board. Replace it if needed. 4- Check the cable between the CJ889 collimator board and the CJ855 generator board. Replace it if needed. 5- Check the cable between the CJ901 ceph step motor board and the CJ856 motor board. Replace it if needed. 6- Check the cable between the CJ901 ceph step motor board and the ceph sensor control board. Replace it if needed. 7- Replace the CJ855 generator board. 8- Replace the CJ889 collimator board. 9- Replace the CJ901 ceph step motor board. 10- Replace the CJ856 motor board.
ERROR :
Err_S_GEN_36871
Symptom : Definition of the Cause : Solution of the Cause :
ERROR :
Exam Consistency error between Collimator and Generator: Please select again your exam. Acquisition parameters inconsistency between generator and collimator. 1 - Relaunch the acquisition. 2 - If the problem continues, restore factory parameters and perform a "restore all". 3 - If the problem continues, reinstall the drivers of the unit on the computer.
Err_S_GEN_36872
Definition of the Cause :
Exam Constancy error between Cephalo and Generator : Please select again your exam Firmwares mixed up during the installation.
Solution of the Cause :
Uninstall and reinstall the drivers of the unit on the computer.
Symptom :
ERROR :
Err_S_GEN_36873
Symptom : Definition of the Cause : Solution of the Cause :
Exam Constancy error between Sliding and Generator : Please select again your exam Acquisition parameters inconsistency between generator and sliding. 1 - Relaunch the acquisition. 2 - If the problem continues, restore factory parameters and perform a "restore all". 3 - If the problem continues, reinstall the drivers of the unit on the computer.
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Service Guide: Error codes
ERROR :
Err_S_GEN_36874
Symptom :
Sliding confirmation message not received
Definition of the Cause :
1- Synchronization message not received by the sliding board. 2- Corrupted firmwares
Solution of the Cause :
1- Reinstall the drivers of the unit. 2- Check the cable between the CJ902 sliding board and the CJ855 generator board. Replace it if needed. 3- Check the cable between the CJ856 motor board and the sensor control board. Replace it if needed. 4- Check the cable between the CJ855 generator board and the sensor control board. Replace it if needed. 5- Check the cable between the CJ889 collimator board and the CJ855 generator board. Replace it if needed. 6- Check the cable between the CJ901 ceph step motor board and the CJ856 motor board. Replace it if needed. 7- Check the cable between the CJ901 ceph step motor board and the ceph sensor control board. Replace it if needed. 8- Replace the CJ902 sliding board. 9- Replace the CJ855 generator board. 10- Replace the CJ889 collimator board. 11- Replace the CJ901 ceph step motor board. 12- Replace the CJ856 motor board.
ERROR :
Err_S_GEN_65280
Symptom :
Internal Error : Unauthorized request received
Definition of the Cause :
Unauthorized calibration request due to corrupted drivers.
Solution of the Cause :
Reinstall a different drivers version on the computer.
ERROR :
Err_S_GEN_65281
Symptom :
Internal Error : Invalid parameter received
Definition of the Cause :
Unauthorized calibration request due to corrupted drivers or calibration values out of range.
Solution of the Cause :
1- Launch again the calibration. 2- If persists, reinstall a different drivers version on the computer.
ERROR :
Err_S_GEN_65282
Symptom :
Internal Error : Unknown request received
Definition of the Cause :
Unauthorized request due to corrupted drivers.
Solution of the Cause :
Reinstall a different drivers version on the computer.
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Service Guide: Error codes
ERROR :
Err_S_GEN_65283
Symptom :
X-ray exposure timeout security test failed
Definition of the Cause :
1 -X-ray hand switch pressed during the test. 2 - The CJ855 board is defective.
Solution of the Cause :
1 - Press retry. 2 - Replace the CJ855 board.
ERROR :
Err_S_GEN_65284
Symptom :
Inverter frequency is too low
Definition of the Cause :
The CJ855 board is defective.
Solution of the Cause :
Replace the CJ855 board.
ERROR :
Err_S_GEN_65285
Symptom :
Inverter frequency is too high
Definition of the Cause :
The CJ855 board is defective.
Solution of the Cause :
Replace the CJ855 board.
ERROR :
Err_S_GEN_65286
Symptom :
Firmware not compatible
Definition of the Cause :
Board CJ848 is plugged on an unexpected motherboard.
Solution of the Cause :
Plug it on the correct motherboard or update the CJ848 with appropriate Firmware.
ERROR :
Err_S_GEN_65287
Symptom :
The PC date is earlier than the equipment date
Definition of the Cause :
Date or Time step back (Warning Only)
Solution of the Cause :
Acknowledge only. Update computer date.
ERROR :
Err_S_GEN_84082688
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
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Service Guide: Error codes
ERROR :
Err_S_GEN_84148224
Symptom :
SDO internal error: SDO protocol time out
Definition of the Cause :
Command time out
Solution of the Cause :
1- Reinstall the current software version 2- Check cables and connections between sensor control board/J4 and CJ856/J11 3- Check cables and connections between sensor control board/J5 and CJ855/J12 For CS 8100 3D: 4- Check cables and connections between CJ889/J2-J7 and CJ855/J1
ERROR :
Err_S_GEN_84148225
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_GEN_84148226
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_GEN_84148227
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_GEN_84148228
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
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Service Guide: Error codes
ERROR :
Err_S_GEN_84148229
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_GEN_8448
Symptom :
mA Measurement Problem (unexpected value)
Definition of the Cause :
not implemented
Solution of the Cause :
Internal error, contact support
ERROR :
Err_S_GEN_8449-A
Symptom :
mA Measurement Problem (Too low)
Definition of the Cause :
A cable is defective.
Solution of the Cause :
Check the connecting cable and replace the defective component. Check cable connector J11 / CJ855. Check connector J5 / Generator.
ERROR :
Err_S_GEN_8449
Symptom :
mA Measurement Problem (Too low)
Definition of the Cause :
The following component have been replaced without being calibrated: - The CJ855 board - The x-ray generator (The value of the preheating voltage is incorrect)
Solution of the Cause :
Calibrate the kV, mA and heating voltage.
ERROR :
Err_S_GEN_8449-B
Symptom :
mA Measurement Problem (Too low)
Definition of the Cause :
The following is defective: - The CJ855 board - The x-ray generator
Solution of the Cause :
Test X-Ray generator ohm values : - If you find inconsistent values, change generator. - If not replace the CJ855 board. - If problem persists, change generator.
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Service Guide: Error codes
ERROR :
Err_S_GEN_8450-A
Symptom :
mA Measurement Problem (Too high)
Definition of the Cause :
A cable is defective.
Solution of the Cause :
Check the connecting cable and replace the defective component. Check connector between generator and J5 / CJ855 and J4 / CJ855 to generator
ERROR :
Err_S_GEN_8450
Symptom :
mA Measurement Problem (Too high)
Definition of the Cause :
The following component have been replaced without being calibrated: - The CJ855 board - The x-ray generator (The value of the preheating voltage is incorrect)
Solution of the Cause :
Calibrate kV, mA and heating voltage.
ERROR :
Err_S_GEN_8450-B
Symptom :
mA Measurement Problem (Too high)
Definition of the Cause :
The following is defective: - The CJ855 board - The x-ray generator
Solution of the Cause :
Test X-Ray generator ohm values : - If you find inconsistent values, change generator. - If not replace the CJ855 board. - If problem persists, change generator.
ERROR :
Err_S_GEN_8451
Symptom :
mA Reference Problem (Too low)
Definition of the Cause :
A component is defective on CJ855 board.
Solution of the Cause :
Replace the CJ855 board.
ERROR :
Err_S_GEN_8452
Symptom :
mA Reference Problem (Too high)
Definition of the Cause :
A component is defective on CJ855 board.
Solution of the Cause :
Replace the CJ855 board.
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Service Guide: Error codes
ERROR :
Err_S_Info_74
Definition of the Cause :
IMPORTANT - Your TryBuy access to dual arch and single arch acquisitions will expire in 6 days - please contact your sales representative regarding upgrade possibilities
Solution of the Cause :
Contact your sales representative regarding upgrade possibilities
Symptom :
ERROR :
Err_S_Info_76
Definition of the Cause :
IMPORTANT - Your TryBuy access to dual arch and single arch acquisitions will expire in ## days - please contact your sales representative regarding upgrade possibilities
Solution of the Cause :
Contact your sales representative regarding upgrade possibilities.
Symptom :
ERROR :
Err_S_MOT_100728832
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_MOT_100728833
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_MOT_100728834
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_MOT_100794368
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
Service Guide: Error codes
ERROR :
Err_S_MOT_100925505
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_MOT_100925506
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_MOT_100925507
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_MOT_101122064
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_MOT_101122066
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_MOT_101122067
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
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CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
Service Guide: Error codes
ERROR :
Err_S_MOT_101253137
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_MOT_101253168
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_MOT_101253169
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_MOT_101253170
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_MOT_101253174
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
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Service Guide: Error codes
ERROR :
Err_S_MOT_12800
Symptom :
Power supply 5V is out of range (P5VAN)
Definition of the Cause :
1 - Panoramic unit was powered Off while Acquisition Interface on PC was active. 2 - The emergency switch is on. 3 - Faulty Power supply cable. 4 - Faulty Power supply connector J9 on board CJ856. 5 - Faulty Power supply board JZ038.
Solution of the Cause :
1 - Switch on your equipment. 2 - Check emergency switch released. 3 - Change the power supply cable CN2. 4 - Check power supply on CN2 / JZ038, if value wrong change the power supply board JZ038. 5 - Check power supply on J9 / CJ856, if value wrong change the board CJ856.
ERROR :
Err_S_MOT_12801
Symptom :
Power supply 24V is out of range (P24VAN)
Definition of the Cause :
1 - Panoramic unit was powered Off while Acquisition Interface on PC was active. 2 - The emergency switch is on. 3 - Faulty Power supply cable. 4 - Faulty Power supply connector J9 on board CJ856. 5 - Faulty Power supply board JZ038.
Solution of the Cause :
1 - Switch on your equipment. 2 - Check emergency switch released. 3 - Change the power supply cable CN2. 4 - Check power supply on CN2 / JZ038, if value wrong change the power supply board JZ038. 5 - Check power supply on J9 / CJ856, if value wrong change the board CJ856.
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
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Service Guide: Error codes
ERROR :
Err_S_MOT_12802
Symptom :
Voltage reference BLDCREF is out of range
Definition of the Cause :
Faulty component on board CJ856.
Solution of the Cause :
Change the board CJ856.
ERROR :
Err_S_MOT_12803
Symptom :
Voltage reference RYREF is out of range
Definition of the Cause :
Faulty component on board CJ856.
Solution of the Cause :
Change the board CJ856.
ERROR :
Err_S_MOT_12804
Symptom :
Voltage reference LOREF is out of range
Definition of the Cause :
1- Wrong version of CJ856 motor board. 2- Faulty component on CJ856 motor board.
Solution of the Cause :
1- Verify that the version of the CJ856 motor board is compatible with your equipment: - For CS 8100SC 3D: CJ856 v7 or higher - For CS 8100SC and CS 8100 3D: CJ856 v6 or higher 2- Replace the CJ856 motor board.
ERROR :
Err_S_MOT_134217728
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_MOT_134217761
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
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Service Guide: Error codes
ERROR :
Err_S_MOT_20480
Symptom :
Head and chin rest Up/Down faulty button.
Definition of the Cause :
1 - The Panoramic unit was powered On while a head and chin rest Up/Down button was pressed. 2 - Head and chin rest faulty cable. 3 - Head and chin rest Up/Down faulty button.
Solution of the Cause :
1 - If the Panoramic unit was powered On while a head and chin rest Up/Down button was pressed, this is not an error. 2 - Change the head and chin rest cable. 3 - Change the mask button.
ERROR :
Err_S_MOT_20481
Symptom :
I2C bus state error.
Definition of the Cause :
1- Spikes or interferences in the power supply line. 2- Faulty component on CJ848 or CJ856 board.
Solution of the Cause :
1- Retry and if persists, check the electrical installation. 2- If persists, restore factory parameters and do a "restore all". 3- Replace the motor microprocessor board CJ848. 4- Replace the motor board CJ856.
ERROR :
Err_S_MOT_20482
Symptom :
Serial EEPROM not detected (I2C bus)
Definition of the Cause :
1 - The CJ848 board is defective. 2 - The CJ856 board is defective.
Solution of the Cause :
1- Replace the motor CJ848 board. 2- Replace the CJ856 board.
ERROR :
Err_S_MOT_20483
Symptom :
Motor board CJ856 not detected (I2C bus)
Definition of the Cause :
The motor board CJ856 is not detected on the I2C bus. There is a faulty component on the CJ855 board or on the CJ848 board.
Solution of the Cause :
1- Replace the motor board (CJ856). 2- Replace the motor microprocessor board (CJ848).
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
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Service Guide: Error codes
ERROR :
Err_S_MOT_20484
Symptom :
Electronic security failure of the Up/Down column movement
Definition of the Cause :
1 - Electronic noises. 2 - Faulty component on board CJ848.
Solution of the Cause :
1 - Acknowledge the error and try again. 2 - If it still does not work, change the board CJ848.
ERROR :
Err_S_MOT_24832
Symptom :
Firmware internal error: CPU load limit reached
Definition of the Cause :
Internal error detected on the firmware: faulty or corrupted firmware installed.
Solution of the Cause :
Reinstall the drivers of the unit on the computer.
ERROR :
Err_S_MOT_24833
Symptom :
Firmware internal error: CPU overrun
Definition of the Cause :
Internal error detected on the firmware: faulty or corrupted firmware installed.
Solution of the Cause :
Reinstall the drivers of the unit on the computer.
ERROR :
Err_S_MOT_24834
Symptom : Definition of the Cause : Solution of the Cause :
ERROR :
Firmware internal error: Firmware was restarted due to software failure (WatchDog) Internal error detected on the firmware: faulty or corrupted firmware installed. Reinstall the drivers of the unit on the computer.
Err_S_MOT_24835
Symptom :
Firmware internal error: Safety timer disabled
Definition of the Cause :
Internal error detected on the firmware: faulty or corrupted firmware installed.
Solution of the Cause :
Reinstall the drivers of the unit on the computer.
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
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Service Guide: Error codes
ERROR :
Err_S_MOT_24836
Symptom :
Rotation calibration error: too much time in calibration state
Definition of the Cause :
Should never occur.
Solution of the Cause :
Contact your technical support.
ERROR :
Err_S_MOT_24837
Symptom :
Y axis calibration error: too much time in calibration state
Definition of the Cause :
Should never occur.
Solution of the Cause :
Contact your technical support.
ERROR :
Err_S_MOT_24838
Symptom :
Lift calibration error: too much time in calibration state
Definition of the Cause :
Should never occur.
Solution of the Cause :
Contact your technical support.
ERROR :
Err_S_MOT_24848
Definition of the Cause :
Firmware internal error: ADC: Resource not available when required (real time problem) Should never occur.
Solution of the Cause :
Reboot your unit, and if it still occurs contact your technical support.
Symptom :
ERROR :
Err_S_MOT_24849
Symptom :
Firmware internal error: Panoramic trajectories consistancy error
Definition of the Cause :
Should never occur.
Solution of the Cause :
Install an other driver version and contact your technical support.
ERROR :
Err_S_MOT_25088
Symptom :
Firmware internal error: Assert
Definition of the Cause :
Internal error detected on the firmware: faulty or corrupted firmware installed.
Solution of the Cause :
Reinstall the drivers of the unit on the computer.
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
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Service Guide: Error codes
ERROR :
Err_S_MOT_25344
Symptom :
EEPROM mapping description integrity error.
Definition of the Cause :
Missing or corrupted EEPROM mapping description.
Solution of the Cause :
1- Retry and if persists, perform a "restore all". 2- If persists, restore factory parameters. 3- If persists, replace the motor microprocessor board CJ848.
ERROR :
Err_S_MOT_25345
Symptom :
EEPROM mapping description version mismatch.
Definition of the Cause :
The version of EEPROM mapping description stored in EEPROM does not correspond to the Firmware version.
Solution of the Cause :
1- Retry and if persists, perform a "restore all". 2- If persists, restore factory parameters. 3- Reinstall the drivers of the unit on the computer
ERROR :
Err_S_MOT_25346
Symptom :
EEPROM mapping description name mismatch
Definition of the Cause :
The EEPROM mapping does not correspond to the Motor firmware (eg. The EEPROM contains Generator's data).
Solution of the Cause :
Plug the appropriate CJ848 board or Perform a reinit and then restore/reinit all the firmware data settings (Rotation, Y, Column calibration data, user settings, manufacturer settings, diagnostic data).
ERROR :
Err_S_MOT_25360
Symptom :
Rotation calibration data integrity error.
Definition of the Cause :
Missing or corrupted Rotation calibration data.
Solution of the Cause :
Restore calibration data or perform a reinit (default Rotation calibration data are provided). If neither of the 2 solutions work, perform the rotation calibration.
ERROR :
Err_S_MOT_25361
Symptom :
Rotation calibration data consistency error.
Definition of the Cause :
Rotation calibration data are wrong.
Solution of the Cause :
Restore right calibration data or perform a reinit (default Rotation calibration data are provided). If neither of the 2 solutions work, perform a rotation calibration.
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
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Service Guide: Error codes
ERROR :
Err_S_MOT_25362
Symptom :
Rotation calibration data is set at default value.
Definition of the Cause :
Default Rotation calibration data are currently used.
Solution of the Cause :
Restore the previous calibration data or perform a new Rotation calibration.
ERROR :
Err_S_MOT_25363
Symptom :
Failed to write Rotation calibration data to EEPROM
Definition of the Cause :
Faulty component on board CJ848.
Solution of the Cause :
Change the board CJ848.
ERROR :
Err_S_MOT_25364
Symptom :
Firmware internal error: Failed to update Rotation calibration data.
Definition of the Cause :
Should never occur.
Solution of the Cause :
Reinstall the new driver version, and if it still occurs contact your technical support.
ERROR :
Err_S_MOT_25365
Symptom :
Rotation calibration data for Ceph consistency error
Definition of the Cause :
Unexpected rotation position value for ceph mode due to a bad calibration.
Solution of the Cause :
Restart the calibration.
ERROR :
Err_S_MOT_25366
Symptom : Definition of the Cause : Solution of the Cause :
Rotation calibration data for Ceph position is set at default value: perform a new calibration 1- The rotation calibration for ceph position has not yet been performed. 2- The rotation calibration data for ceph position has been reset. Perform a new rotative arm calibration for ceph position using the Service Tools.
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
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Service Guide: Error codes
ERROR :
Err_S_MOT_25376
Symptom :
Y calibration data integrity error
Definition of the Cause :
Missing or corrupted Y calibration data.
Solution of the Cause :
Restore calibration data or perform a reinit (default Y calib data are provided). If neither of the 2 solutions work, perform a Y calibration.
ERROR :
Err_S_MOT_25377
Symptom :
Y calibration data consistancy error
Definition of the Cause :
Y calibration data are wrong.
Solution of the Cause :
Restore right calibration data or perform a reinit (default Y calib data are provided). Perform a Y calibration.
ERROR :
Err_S_MOT_25378
Symptom :
Y calibration data is set at default value.
Definition of the Cause :
Default Y calibration data are currently used.
Solution of the Cause :
Restore the previous calibration data or perform a new Y calibration.
ERROR :
Err_S_MOT_25379
Symptom :
Failed to write Y calibration data to EEPROM
Definition of the Cause :
Faulty component on board CJ848.
Solution of the Cause :
Change the board CJ848.
ERROR :
Err_S_MOT_25380
Symptom :
Firmware internal error: Failed to update Y calibration data.
Definition of the Cause :
Should never occur.
Solution of the Cause :
Reinstall the new driver version, and if it still occurs contact your technical support.
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
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Service Guide: Error codes
ERROR :
Err_S_MOT_25381
Symptom :
Y calibration data for Ceph consistency error
Definition of the Cause :
Unexpected Y position value for ceph mode due to a bad calibration.
Solution of the Cause :
Restart the calibration.
ERROR :
Err_S_MOT_25382
Symptom : Definition of the Cause : Solution of the Cause :
ERROR :
Y calibration data for Ceph position is set at default value: perform a new calibration 1- The Y calibration for ceph position has not yet been performed. 2- The Y calibration data for ceph position has been reset. Perform a new rotative arm calibration for ceph position using the Service Tools.
Err_S_MOT_25392
Symptom :
Up / Down column movement calibration data integrity error.
Definition of the Cause :
Missing or corrupted Column calibration data.
Solution of the Cause :
Restore calibration data or perform a reinit (default Column calib data are provided). If neither of the 2 solutions work, perform the Up / Down column movement calibration.
ERROR :
Err_S_MOT_25393
Symptom :
Up / Down column movement calibration data consistancy error
Definition of the Cause :
Column calibration data are wrong.
Solution of the Cause :
Restore right calibration data or perform a reinit (default Column calibration data are provided). If neither of the 2 solutions work, perform a new column calibration.
ERROR :
Err_S_MOT_25394
Definition of the Cause :
Up / Down column movement calibration data is set at default value: perform a new calibration Default Column calibration data are currently used.
Solution of the Cause :
Restore the previous calibration data or perform a new Column calibration.
Symptom :
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Service Guide: Error codes
ERROR :
Err_S_MOT_25395
Symptom :
Failed to write Up / Down column movement calibration data to EEPROM
Definition of the Cause :
Faulty component on board CJ848.
Solution of the Cause :
Change the CJ848 board.
ERROR :
Err_S_MOT_25396
Symptom : Definition of the Cause : Solution of the Cause :
ERROR :
Firmware internal error: Failed to update Up / Down column movement calibration data. Should never occur. Reinstall the new driver version, and if it still occurs contact your technical support.
Err_S_MOT_25408
Symptom :
User settings integrity error
Definition of the Cause :
Missing or corrupted user settings.
Solution of the Cause :
Restore user settings or perform a reinit (default user settings are provided).
ERROR :
Err_S_MOT_25409
Symptom :
User settings consistancy error
Definition of the Cause :
User settings are wrong.
Solution of the Cause :
Restore correct user settings or perform a reinit (default user settings are provided).
ERROR :
Err_S_MOT_25424
Symptom :
Manufacturer parameters integrity error
Definition of the Cause :
Missing or corrupted manufacturer settings.
Solution of the Cause :
Provide manufacturer settings or perform a reinit (default manufacturer settings are provided).
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
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Service Guide: Error codes
ERROR :
Err_S_MOT_25425
Symptom :
Manufacturer parameters consistancy error
Definition of the Cause :
1- Manufacturer parameters inconsistency 2- The CJ848 board is defective
Solution of the Cause :
1- Retry and if persists, perform a "restore all". 2- If persists, restore factory parameters. 3- If persists, replace the motor microprocessor board CJ848.
ERROR :
Err_S_MOT_25426
Symptom :
Firmware internal error: Failed to update manufacturer parameters.
Definition of the Cause :
Should never occur.
Solution of the Cause :
Reinstall the new driver version, and if it still occurs contact your technical support.
ERROR :
Err_S_MOT_25440
Symptom :
Diagnostic data integrity error
Definition of the Cause :
1- Corrupted EEPROM section due to spikes or interferences. 2- The CJ848 board is defective.
Solution of the Cause :
1- Retry and if persists, perform a "restore all". 2- If persists, restore factory parameters. 3- If persists, replace the generator microprocessor board CJ848.
ERROR :
Err_S_MOT_25441
Symptom :
Diagnostic data consistency error
Definition of the Cause :
1 - Corrupted EEPROM section due to spikes or interferences. 2 - The CJ848 board is defective.
Solution of the Cause :
1- Retry and if persists, perform a "restore all". 2- If persists, restore factory parameters. 3- If persists, replace the motor microprocessor board CJ848.
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
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Service Guide: Error codes
ERROR :
Err_S_MOT_33072
Symptom :
Lost communication detected by Motor
Definition of the Cause :
At least one component of the CAN bus is not reachable anymore: electricity cut or defective component.
Solution of the Cause :
1- Check the power supply. 2- Check the Ethernet cables and connection with the computer (network components). 3- Check CAN bus cables: - cable from J11/CJ856 to sensor board. - cable from J12/CJ855 to sensor board. - cable from J2&J7/CJ889 to J1/CJ855 - cable from J1/CJ901 to J4&J10/CJ856 4- Reinstall the latest driver version on the computer. 5- Check that nothing is slowing down the computer. If possible, try with another computer. 6- If the problem continues, replace the CJ856 motor board. 7- If the problem continues, replace the CJ855 generator power board. 8- If the problem continues, replace the CJ889 collimator driver board. 9- If the problem continues, replace the CJ901 stepper motor board.
ERROR :
Err_S_MOT_4096
Symptom :
Generic Error
Definition of the Cause :
Should never occur.
Solution of the Cause :
Contact your technical support.
ERROR :
Err_S_MOT_65280
Symptom :
Up / Down column movement position out of range
Definition of the Cause :
1 - Column contact finger is out of position on the column resistive track 2 - Column potentiometer cable is disconnected. 3 - Faulty Column potentiometer cable. 4 - Faulty Column potentiometer. 5 - Faulty component on board CJ856. 6 - Faulty component on board CJ848.
Solution of the Cause :
1- Try to put the column contact finger in an acceptable position on the resistive track: - If you are at lowest position, raise the column and try again. - If you are at highest position, lower down the column and try again. 2 - Verify and plug the cable to connector J7 on board CJ856. 3 - Change Column potentiometer cable. 4 - Make sure the pressure finger is pushing correctly on the potentiometer track. If the potentiometer track is damaged, replace it. 5 - Change the board CJ856. 6 - Change the board CJ848.
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Service Guide: Error codes
ERROR :
Err_S_MOT_65281
Symptom :
Unauthorized Up / Down column movement
Definition of the Cause :
Faulty Column position measurement.
Solution of the Cause :
Check the Column potentiometer: 1 - Verify and plug the cable to connector J7 on board CJ856. 2 - Change Column potentiometer cable. 3 - Make sure the pressure finger is pushing correctly on the potentiometer track. If the potentiometer track is damaged, replace it. 4 - Change the board CJ856. 5 - Change the board CJ848.
ERROR :
Err_S_MOT_65282
Symptom :
Up / Down column movement not detected (blocked or potentiometer error).
Definition of the Cause :
1 - Column potentiometer cable is disconnected. 2 - Faulty Column potentiometer cable. 3 - Faulty Column potentiometer. 4 - Faulty component on board CJ856. 5 - Faulty component on board CJ848.
Solution of the Cause :
1 - Verify and plug the cable to connector J7 on board CJ856. 2 - Change Column potentiometer cable. 3 - Make sure the pressure finger is pushing correctly on the potentiometer track. If the potentiometer track is damaged, replace it. 4 - Change the board CJ856. 5 - Change the board CJ848.
ERROR :
Err_S_MOT_65283
Symptom :
Motor overdrive current of the Up / Down column movement
Definition of the Cause :
Column is mechanically blocked. Movement of the column has reached its mechanical limits.
Solution of the Cause :
Unblock the column. Go back to an acceptable intermediate position (in spite of this emergency, it is still possible to move the Column) and check the Column potentiometer : 1 - Verify and plug the cable to connector J7 on board CJ856. 2 - Change Column potentiometer cable. 3 - Make sure the pressure finger is pushing correctly on the potentiometer track. If the potentiometer track is damaged, replace it (SPJPB42). 4 - Change the board CJ856. 5 - Change the board CJ848.
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Service Guide: Error codes
ERROR :
Err_S_MOT_65296
Symptom :
Incorrect Y position
Definition of the Cause :
Y axis is mechanically blocked. Faulty Y position measurement.
Solution of the Cause :
Unblock the axis. Check the Y potentiometer : 1 - Verify and plug the cable to connector J6 on board CJ856. 2- Remove the headmask and check the routing of the cables underneath the head. Make sure it is not mechanically blocking the Y-movement. 3 - Change Y potentiometer cable. 4 - Change the CJ856 board. 5 - Change the CJ848 board.
ERROR :
Err_S_MOT_65297
Symptom :
Y position out of range
Definition of the Cause :
1 - Y potentiometer cable is disconnected. 2 - Faulty Y potentiometer cable. 3 - Faulty component on board CJ856. 4 - Faulty component on board CJ848. 5 - Faulty Y potentiometer.
Solution of the Cause :
1 - Verify and plug the cable to connector J6 on board CJ856. 2 - Change Y potentiometer cable. 3 - Change the CJ856 board. 4 - Change the CJ848 board. 5 - Change the motion assembly.
ERROR :
Err_S_MOT_65298
Symptom :
Firmware internal error: Y power sequence error
Definition of the Cause :
Should never occur.
Solution of the Cause :
Reinstall the new driver version and contact your technical support.
ERROR :
Err_S_MOT_65299
Symptom :
Unauthorized Y movement
Definition of the Cause :
Faulty Y position measurement.
Solution of the Cause :
Check the Y potentiometer : 1 - Verify and plug the cable to connector J6 on board CJ856. 2 - Change Y potentiometer cable. 3 - Change the CJ856 board. 4 - Change the CJ848 board.
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Service Guide: Error codes
ERROR :
Err_S_MOT_65300
Symptom :
Y blocked
Definition of the Cause :
1 - Y axis is mechanically blocked. 2 - Faulty motor CAP40 cable. 2 - Faulty Y position measurement.
Solution of the Cause :
1 - Unblock the axis. 2 - Check connection motor CAP40 to J2 on CJ856 3 - Check the Y potentiometer : - Verify and plug the cable to connector J6 on board CJ856. - Change Y potentiometer cable. - Change the CJ856 board. - Change the CJ848 board.
ERROR :
Err_S_MOT_65301
Symptom :
Firmware internal error: Not enough distance to reach Y target
Definition of the Cause :
Should never occur.
Solution of the Cause :
Reinstall the new driver version and contact your technical support.
ERROR :
Err_S_MOT_65302
Symptom :
Firmware internal error: Y trajectory process movement error
Definition of the Cause :
Should never occur.
Solution of the Cause :
Reinstall the new driver version and contact your technical support.
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Service Guide: Error codes
ERROR :
Err_S_MOT_65312
Symptom : Definition of the Cause :
Solution of the Cause :
ERROR :
Mismatch between encoder / potentiometer on rotation position measurement 1 - Faulty R position measurement. 2 - R encoder cable is disconnected or defective. 3 - R Optical encoder is defective. 4 - Faulty CJ858 5 - Faulty component on board CJ856 or CJ848 6 - Faulty R encoder track. 1- Check the R potentiometer: - Verify the cable 35 on both sides (J5 on CJ856 and J2 on CJ858). - Run few times effective range estimation diagnostics for the rotation on the Service Tools. - Check potentiometer feedbacks with a multimeter and change cable if needed. 2 - Check the R optical encoder: - Verify the cable 45 on both sided (J12 on CJ856 and J1 on CJ857). - Check if LEDs LD3 and LD4 are blinking on CJ856 board when the arm is rotated manually. - Check voltages with a multimeter and change cable or CJ857 if needed. 3 - Change the CJ858 4 - Change the CJ856 board 5 - Change the motor microprocessor CJ848 board. 6 - Change the motion assembly.
Err_S_MOT_65313
Symptom :
Rotation phase U error
Definition of the Cause :
1 - Faulty or disconnected R motor cable. 2 - Faulty component on board CJ856. 3 - Faulty component on board CJ848. 4 - Faulty R motor or faulty mechanical component.
Solution of the Cause :
1 - Try to unplug/plug R motor cable on connector J1 of CJ856 board. 2 - Change the CJ856 board. 3 - Change the motor CJ848 board. 4 - Change the motion assembly.
ERROR :
Err_S_MOT_65314
Symptom :
Rotation phase V error
Definition of the Cause :
1 - Faulty or disconnected R motor cable. 2 - Faulty component on board CJ856. 3 - Faulty component on board CJ848. 4 - Faulty R motor or faulty mechanical component.
Solution of the Cause :
1 - Try to unplug/plug R motor cable on connector J1 of CJ856 board. 2 - Change the CJ856 board. 3 - Change the motor CJ848 board. 4 - Change the motion assembly.
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
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Service Guide: Error codes
ERROR :
Err_S_MOT_65315
Symptom :
Rotation phase W error
Definition of the Cause :
1 - Faulty or disconnected R motor cable. 2 - Faulty component on board CJ856. 3 - Faulty component on board CJ848. 4 - Faulty R motor or faulty mechanical component.
Solution of the Cause :
1 - Try to unplug/plug R motor cable on connector J1 of CJ856 board. 2 - Change the CJ856 board. 3 - Change the motor CJ848 board. 4 - Change the motion assembly.
ERROR :
Err_S_MOT_65316
Symptom :
Rotation position measurement out of range
Definition of the Cause :
1 - R potentiometer cable is disconnected. 2 - Faulty R potentiometer cable. 3 - Faulty component on board CJ856. 4 - Faulty component on board CJ848. 5 - Faulty R potentiometer.
Solution of the Cause :
1 - Verify and plug the cable to connector J5 on board CJ856. 2 - Change the R potentiometer cable. 3 - Change the board CJ856. 4 - Change the board CJ848. 5 - Change the motion Assembly.
ERROR :
Err_S_MOT_65317
Symptom :
Unauthorized Rotation movement
Definition of the Cause :
Faulty Rotation encoder measurement.
Solution of the Cause :
1 - Check the R potentiometer: - Verify and plug the cable to connector J5 on board CJ856 - Change the R potentiometer cable 2 - Verify and plug the cable to connector J12 on board CJ856. 3 - Change the R encoder cable. 4 - Change R encoder detector. 5 - Change the CJ856 board. 6 - Change the CJ848 board. 7 - Change the motion assembly.
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
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Service Guide: Error codes
ERROR :
Err_S_MOT_65318
Symptom :
Rotation blocked
Definition of the Cause :
Rotation is mechanically blocked. Faulty R encoder measurement.
Solution of the Cause :
ERROR :
1 - Make sure that nothing is mechanically blocking the rotation of the arm. Try to unblock the rotation. 2 - Check the R potentiometer: - Verify and plug the cable to connector J5 on board CJ856 - Change the R potentiometer cable 3 - Verify and plug the cable to connector J12 on board CJ856. 4 - Change the R encoder cable. 5 - Change R encoder detector. 6 - Change the CJ856 board. 7 - Change the CJ848 board. 8 - Change the motion assembly.
Err_S_MOT_65319
Symptom :
Firmware internal error: Not enough distance to reach rotation target
Definition of the Cause :
Should never occur.
Solution of the Cause :
Reboot your unit. Install an other driver version and contact your technical support.
ERROR :
Err_S_MOT_65320
Symptom :
Firmware internal error: Rotation trajectory process movement error
Definition of the Cause :
Should never occur.
Solution of the Cause :
Reboot your unit. Install an other driver version and contact your technical support.
ERROR :
Err_S_MOT_65321
Symptom : Definition of the Cause : Solution of the Cause :
Error in calibration process : Do not take off the arm calibration tool before request The arm calibration tool has been removed prematurely. Restart the calibration and carefully follow the steps indicated in the Service Tools. Make sure to not remove the arm calibration tool before the Service Tools says so.
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
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Service Guide: Error codes
ERROR :
Err_S_MOT_65328
Symptom :
Firmware internal error: Incorrect Y and/or rotation target position
Definition of the Cause :
Should never occur.
Solution of the Cause :
Reboot your unit. Install an other driver version and contact your technical support.
ERROR :
Err_S_MOT_65329
Symptom : Definition of the Cause : Solution of the Cause :
ERROR :
Firmware internal error: Too much time to reach Y and/or rotation target positioning Should never occur. Reboot your unit. Install an other driver version and contact your technical support.
Err_S_MOT_65330
Symptom :
Firmware internal error: Too much time to power up Y and/or rotation motors
Definition of the Cause :
Firmware could not power up Y and/or rotation motors because of: 1- Corrupted firmware. 2- Faulty motors power supply. 3- Faulty or disconnected Y and/or Rotation motor cables. 4- Faulty component on board CJ856. 5- Faulty component on board CJ848. 6- Faulty Y motor and/or Rotation motor cables.
Solution of the Cause :
1- Install the latest drivers version on the computer. 2- Try to unplug/plug Y motor cable on connector J2 of CJ856 board. 3- Try to unplug/plug R motor cable on connector J1 of CJ856 board. 4- Change Y motor. 5- Change the CJ856 board. 6 - Change the motor CJ848 board. 7 - Change the motion assembly.
ERROR :
Err_S_MOT_65331
Symptom : Definition of the Cause : Solution of the Cause :
Firmware internal error: Too much time to power down Y and/or rotation motors Should never occur. Reboot your unit. Install an other driver version and contact your technical support.
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
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Service Guide: Error codes
ERROR :
Err_S_MOT_65332
Symptom :
Firmware internal error: Too much time to prepare panoramic trajectory
Definition of the Cause :
Should never occur.
Solution of the Cause :
Reboot your unit. Install an other driver version and contact your technical support.
ERROR :
Err_S_MOT_65334
Symptom :
Firmware internal error: Unexpected positioning movement request
Definition of the Cause :
Should never occur.
Solution of the Cause :
Reboot your unit. Install an other driver version and contact your technical support.
ERROR :
Err_S_MOT_65335
Symptom :
Firmware internal error: Unexpected panoramic movement request
Definition of the Cause :
Should never occur.
Solution of the Cause :
Reboot your unit. Install an other driver version and contact your technical support.
ERROR :
Err_S_MOT_65336
Symptom : Definition of the Cause : Solution of the Cause :
ERROR :
Firmware internal error: Panoramic trajectory table readout difference between Rotation and Y Should never occur. Reboot your unit. Install an other driver version and contact your technical support.
Err_S_MOT_65344
Symptom :
Unknown Column higher limit
Definition of the Cause :
Should never occur.
Solution of the Cause :
Change the height of the column on the service tool.
ERROR :
Err_S_MOT_65345
Symptom :
Unknown Synchronization message from Generator
Definition of the Cause :
Should never occur.
Solution of the Cause :
Install a different driver version.
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
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Service Guide: Error codes
ERROR :
Err_S_MOT_65346
Symptom :
Unknown Movement request
Definition of the Cause :
Should never occur.
Solution of the Cause :
Install a different driver version.
ERROR :
Err_S_MOT_65347
Symptom :
Unknown Diagnostic request
Definition of the Cause :
Should never occur.
Solution of the Cause :
Install a different driver version.
ERROR :
Err_S_MOT_65348
Symptom :
Unknown Calibration request
Definition of the Cause :
Unauthorized request due to corrupted drivers
Solution of the Cause :
Reinstall a different drivers version on the computer
ERROR :
Err_S_MOT_65349
Symptom :
Unknown Rotation calibration data Read/Write request
Definition of the Cause :
Should never occur.
Solution of the Cause :
Install a different driver version.
ERROR :
Err_S_MOT_65350
Symptom :
Unknown Y axis calibration data Read/Write request
Definition of the Cause :
Should never occur.
Solution of the Cause :
Install a different driver version.
ERROR :
Err_S_MOT_65351
Symptom :
Unknown Up/Down column movement calibration data Read/Write request
Definition of the Cause :
Should never occur.
Solution of the Cause :
Install a different driver version.
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
Service Guide: Error codes
ERROR :
Err_S_MOT_65352
Symptom :
Unknown EEPROM mapping description Read/Write request
Definition of the Cause :
Should never occur.
Solution of the Cause :
Install a different driver version.
ERROR :
Err_S_MOT_65353
Symptom :
Unknown Exam type
Definition of the Cause :
Should never occur.
Solution of the Cause :
Install a different driver version.
ERROR :
Err_S_MOT_65354
Symptom :
Unknown Panoramic trajectory
Definition of the Cause :
Unauthorized request due to corrupted drivers
Solution of the Cause :
Reinstall a different drivers version on the computer
ERROR :
Err_S_MOT_65355
Symptom :
Unknown Patient entry side
Definition of the Cause :
Should never occur.
Solution of the Cause :
Change the patient entry side.
ERROR :
Err_S_MOT_65356
Symptom :
Unknown default factory parameter reset request
Definition of the Cause :
Should never occur.
Solution of the Cause :
Install a different driver version.
ERROR :
Err_S_MOT_65357
Symptom :
Unknown Manufacturing parameters request
Definition of the Cause :
Should never occur.
Solution of the Cause :
Install a different driver version.
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CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
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Service Guide: Error codes
ERROR :
Err_S_MOT_65358
Symptom :
Unknown User Settings request
Definition of the Cause :
Should never occur.
Solution of the Cause :
Install a different driver version.
ERROR :
Err_S_MOT_65359
Symptom :
Unknown Diagnostic Data request
Definition of the Cause :
Unknown Diagnostic Data request: faulty or corrupted firmwares installed
Solution of the Cause :
Reinstall the drivers of the unit on the computer.
ERROR :
Err_S_MOT_65360
Symptom :
Missing Synchronization message from Generator
Definition of the Cause :
Synchronization message from generator board not received.
Solution of the Cause :
1- Check the cable between the CJ856 motor board and the sensor control board. Replace it if needed. 2- Check the cable between the CJ855 generator board and the sensor control board. Replace it if needed. 3- Replace the CJ856 motor board
ERROR :
Err_S_MOT_65361
Symptom :
Firmware not compatible
Definition of the Cause :
Board CJ848 is plugged on an unexpected motherboard.
Solution of the Cause :
Connect it to the correct motherboard or update the CJ848 with appropriate firmware.
ERROR :
Err_S_MOT_65376
Symptom :
Rotation calibration error: failed to detect inferior reference
Definition of the Cause :
1- R potentiometer cable is disconnected or defective. 2- R motor cable is disconnected or defective. 3- Faulty R potentiometer. 4- Faulty R motor.
Solution of the Cause :
1 - Check and unplug/plug the R potentiometer cable on both sides (CJ856/J5 and R CJ858/J2) 2 - Check and unplug/plug R motor cable on connector J1 of CJ856 board. 3- Change R potentiometer cable. 4- Change the motion assembly.
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
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Service Guide: Error codes
ERROR :
Err_S_MOT_65377
Symptom :
Rotation calibration error: failed to detect superior reference
Definition of the Cause :
1- R potentiometer cable is disconnected or defective. 2- R motor cable is disconnected or defective. 3- Faulty R potentiometer. 4- Faulty R motor.
Solution of the Cause :
1 - Check and unplug/plug the R potentiometer cable on both sides (CJ856/J5 and R CJ858/J2) 2 - Check and unplug/plug R motor cable on connector J1 of CJ856 board. 3- Change R potentiometer cable. 4- Change the motion assembly.
ERROR :
Err_S_MOT_65378
Symptom :
Rotation calibration error: failed to detect inferior limit
Definition of the Cause :
1 - R potentiometer is disconnected. 2 - Faulty R potentiometer cable. 3 - Faulty R motor cable. 4 - R motor cable is disconnected. 5 - Faulty R encoder cable. 6 - Faulty R encoder optical detector. 7 - Faulty R potentiometer. 8 - Faulty R encoder track. 9 - Faulty R motor or faulty mechanics.
Solution of the Cause :
1 - Verify and plug the cable to connector J5 on board CJ856. 2 - Change R potentiomete cable. 3 - Change R motor cable. 4 - Plug the cable to connector J1 on board CJ856. 5 - Change R encoder cable. 6 - Change R encoder optical detector. 7-8-9 Change the motion assembly.
ERROR :
Err_S_MOT_65379
Symptom :
Rotation calibration error: failed to detect superior limit
Definition of the Cause :
1 - R motor cable is disconnected. 2 - Faulty R motor cable. 3 - Faulty R encoder cable. 4 - Faulty R encoder optical detector. 5 - Faulty R encoder track. 6 - Faulty R motor or faulty mechanics.
Solution of the Cause :
1 - Plug the cable to connector J1 on board CJ856. 2 - Change R motor cable. 3 - Change R encoder cable. 4 - Change R encoder optical detector. 5-6 Change the motion assembly.
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
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Service Guide: Error codes
ERROR :
Err_S_MOT_65380
Symptom :
Rotation calibration error: failed to find a stable position
Definition of the Cause :
1 - R motor cable is disconnected or defective. 2 - Faulty or defective R encoder cable. 3 - Faulty R encoder optical detector. 4 - Faulty R encoder track.
Solution of the Cause :
1 - Check and unplug/plug the R motor cable on connector J1 of CJ856 board. 2 - Check the R encoder cable and replace it if needed.. 3 - Change R optical encoder. 4- Change the motion assembly.
ERROR :
Err_S_MOT_65381
Symptom :
Rotation calibration error: failed to find a safe Y position
Definition of the Cause :
1 - Y motor cable is disconnected. 2 - Faulty Y motor cable. 3 - Y potentiometer cable is disconnected. 4 - Faulty Y potentiometer cable. 5 - Faulty Y potentiometer. 6 - Faulty Y motor or faulty mechanics.
Solution of the Cause :
1 - check the cable to connector J2 on board CJ856. 2 - Change the Y motor cable. 3 - Verify and plug the cable to connector J6 on board CJ856. 4 - Change Y potentiometer cable. 5 - 6 - Change the motor assembly.
ERROR :
Err_S_MOT_65382
Symptom :
Rotation calibration error: encoder malfunctioning or disconnected
Definition of the Cause :
1 - R encoder cable is disconnected. 2 - Faulty R encoder cable. 3 - Faulty R encoder optical detector. 4 - Faulty R encoder track.
Solution of the Cause :
1 - Verify and plug the cable to connector J12 on board CJ856. 2 - Change R encoder cable. 3 - Change R encoder optical detector. 4 - Change motion assembly.
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
Service Guide: Error codes
ERROR :
Err_S_MOT_65383
Symptom :
Y calibration error: failed to detect inferior reference
Definition of the Cause :
1 - Y motor cable is disconnected. 2 - Faulty Y motor cable. 3 - Y potentiometer cable is disconnected. 4 - Faulty Y potentiometer cable. 5 - Faulty Y motor 6 - Faulty mechanics. 7 - Faulty Y potentiometer.
Solution of the Cause :
1 - Check the cable to connector J2 on board CJ856. 2 - Change Y motor cable. 3 - Check the cable to connector J6 on board CJ856. 4 - Change Y potentiometer cable. 5 - 6 - Change motion assembly.
ERROR :
Err_S_MOT_65384
Symptom :
Y calibration error: failed to detect superior reference
Definition of the Cause :
1 - Y motor cable is disconnected. 2 - Faulty Y motor cable. 3 - Y potentiometer cable is disconnected. 4 - Faulty Y potentiometer cable. 5 - Faulty Y motor 6 - Faulty mechanics. 7 - Faulty Y potentiometer.
Solution of the Cause :
1 - Check the cable to connector J2 on board CJ856. 2 - Change Y motor cable. 3 - Check the cable to connector J6 on board CJ856. 4 - Change Y potentiometer cable. 5 - 6 - Change motion assembly.
ERROR :
Err_S_MOT_84082688
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
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Service Guide: Error codes
ERROR :
Err_S_MOT_84148224
Symptom :
SDO internal error: SDO protocol time out
Definition of the Cause :
Command time out
Solution of the Cause :
1- Reinstall the current software version 2- Check cables and connections between sensor control board/J4 and CJ856/J11 3- Check cables and connections between sensor control board/J5 and CJ855/J12 For CS 8100 3D: 4- Check cables and connections between CJ889/J2-J7 and CJ855/J1
ERROR :
Err_S_MOT_84148225
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_MOT_84148226
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_MOT_84148227
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_MOT_84148228
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
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Service Guide: Error codes
ERROR :
Err_S_MOT_84148229
Symptom :
SDO internal error
Definition of the Cause :
Dictionary incoherency between the firmwares of the unit.
Solution of the Cause :
Reinstall the current software version
ERROR :
Err_S_Pse_1
Symptom :
Internal Error
Definition of the Cause :
Internal Error.
Solution of the Cause :
Install an other driver version and contact your technical support.
ERROR :
Err_S_Pse_10
Symptom :
Mask File issue
Definition of the Cause :
Masking file not usable to process
Solution of the Cause :
1- Check that the correct masking files are installed on the computer. 2- Perform a masking sensor procedure. 3- If still persists, install an other driver version.
ERROR :
Err_S_Pse_11
Symptom :
Mask File issue
Definition of the Cause :
Masking file is not compatible with the driver version currently installed on the acquisition computer.
Solution of the Cause :
Use the latest driver version available
ERROR :
Err_S_Pse_12
Symptom :
Mask File issue
Definition of the Cause :
Wrong mask file.
Solution of the Cause :
Check the sensor.
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
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Service Guide: Error codes
ERROR :
Err_S_Pse_13
Symptom :
Error Calibration GAIN
Definition of the Cause :
Not on CS8100
Solution of the Cause :
Not on CS8100
ERROR :
Err_S_Pse_14
Symptom :
Error Calibration OFFSET
Definition of the Cause :
Not on CS8100
Solution of the Cause :
Not on CS8100
ERROR :
Err_S_Pse_15
Symptom :
Error Timeout Reception
Definition of the Cause :
Data loss during the image reception: acquisition computer is not receiving all the frames sent by the sensor
Solution of the Cause :
1) Disable antivirus, Windows Firewall, Windows Defender and all external firewalls installed on the computer. Then reboot the computer and try again. 2) Check the RJ45 cables between the sensor and the acquisition computer and replace cables if needed. 3) Check the RJ45 coupler located in the head of the unit and replace it if needed. 4) Update the Ethernet board (NIC) drivers by downloading the latest drivers available on the NIC manufacturer website. 5) Disable the Active State Power Management (ASPM) of the PCI Express bus directly on the BIOS of the computer. 5) If issue persists, replace the NIC.
ERROR :
Err_S_Pse_16
Symptom :
Error Data Reception
Definition of the Cause :
Sensor Image Data are corrupted
Solution of the Cause :
1 - Check that Firewall has been disabled on the Computer. 2 - Check Ethernet plug on Sensor Board. 3 - Check Ethernet cable between PC and Sensor Board. 4 - Install an other driver version.
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
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Service Guide: Error codes
ERROR :
Err_S_Pse_17
Symptom :
Internal Error
Definition of the Cause :
Not on CS8100
Solution of the Cause :
Not on CS8100
ERROR :
Err_S_Pse_18
Symptom :
Firmware Sensor issue
Definition of the Cause :
Not on CS8100
Solution of the Cause :
Not on CS8100
ERROR :
Err_S_Pse_19
Symptom :
Internal Error
Definition of the Cause :
Not on CS8100
Solution of the Cause :
Not on CS8100
ERROR :
Err_S_Pse_2
Symptom :
Bad or Corrupted Sensor Driver Installation on computer
Definition of the Cause :
1 - Installation Problem or 2 - Wrong identification of the Sensor Board
Solution of the Cause :
1 - Install an other driver version. 2 - Change the Sensor.
ERROR :
Err_S_Pse_20
Symptom :
Error DHCP
Definition of the Cause :
DHCP Server hasn't affect an IP address to the sensor. IP Address is not reachable
Solution of the Cause :
1 - Install an other driver version. 2 - Check that the Firewall has been desactivated on the Computer. 3 - Check Ethernet plug on the Sensor Board. 4 - Check Ethernet cable between PC and Sensor Board.
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
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Service Guide: Error codes
ERROR :
Err_S_Pse_21
Symptom :
Connection error between computer and sensor board
Definition of the Cause :
Could not establish communication with the unit
Solution of the Cause :
1 - Check that the unit is ON. 2 - Check that the emergency switch is not pushed. 3 - Check that the equipment drivers are properly installed on the acquisition computer. 4 - Check that the Firewall has been deactivated on the computer. 5 - Check the Ethernet cable between the acquisition computer and the unit. 6 - Check the Ethernet coupler. 7 - Check the Switch Ethernet board. 8 - Check Ethernet plug on the sensor control board. 9 - Check the power supply delivered to the sensor. 10 - Update the network board drivers. If needed, replace the computer network board.
ERROR :
Err_S_Pse_22
Symptom :
Error Communication between computer and sensor board
Definition of the Cause :
Communication issue between the acquisition computer and the unit
Solution of the Cause :
1 - Check that the unit is ON. 2 - Check that the emergency switch is not pushed. 3 - Check that the equipment drivers are properly installed on the acquisition computer. 4 - Check that the Firewall has been deactivated on the computer. 5 - Check the Ethernet cable between the acquisition computer and the unit. 6 - Check the Ethernet coupler. 7 - Check the Switch Ethernet board. 8 - Check Ethernet plug on the sensor control board. 9 - Check the power supply delivered to the sensor. 10 - Update the network board drivers. If needed, replace the computer network board.
ERROR :
Err_S_Pse_23
Symptom : Definition of the Cause : Solution of the Cause :
Unit not ready. Check that the unit is powered on and wait at least 1 minute before launching an acquisition Sensor control board is not ready to make an acquisition 1 - Check that the unit is ON. 2 - Check that the emergency switch is not pushed. 3 - Check that the equipment drivers are properly installed on the acquisition computer. 4- Check the Ethernet cable between the acquisition computer and the unit. 5- Check the Ethernet coupler. 6- Check the Switch Ethernet board. 7- Check Ethernet plug on the sensor control board. 8- Check the power supply delivered to the sensor. 9- Update the network board drivers. If needed, replace the computer network board.
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
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Service Guide: Error codes
ERROR :
Err_S_Pse_24
Symptom :
Sensor Board not Calibrated
Definition of the Cause :
The post installation control is not done.
Solution of the Cause :
Perform the post installation control.
ERROR :
Err_S_Pse_25
Symptom :
Sensor EEPROM Data issue
Definition of the Cause :
The Sensor Board's EEPROM has malformed data. It could be caused by a unfinished calibration or a corrupted EEPROM.
Solution of the Cause :
1/ Make a Sensor Calibration 2/ If the problem is still here, Try to change the hardware.
ERROR :
Err_S_Pse_26
Symptom :
Sensor FLASH Data issue
Definition of the Cause :
The Sensor Board's Flash has malformed data. It could be caused by a unfinished calibration or a corrupted Flash .
Solution of the Cause :
1/ Make a Sensor Calibration 2/ If the problem is still here, Try to change the hardware.
ERROR :
Err_S_Pse_27
Symptom :
Data Communication Blocked.
Definition of the Cause :
Data is blocked during the initialization test.
Solution of the Cause :
1- Check the firewall or network settings and reboot the computer. 2- If you want to keep firewall on, open the expected ports to communicate with the unit.
ERROR :
Err_S_Pse_28
Symptom :
Sensor is broken (unexpected pixel value)
Definition of the Cause :
Several pixels have unexpected pixel values: sensor is defective.
Solution of the Cause :
Replace the sensor.
CS 8100 Family Error codes CS 8100 Family contains CS 8100, CS 8100 3D, CS 8100SC and CS 8100SC 3D
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Service Guide: Error codes
ERROR :
Err_S_Pse_29
Symptom : Definition of the Cause : Solution of the Cause :
ERROR :
Communication problem with the sensor (not enough dark images received to start an acquisition) A network component is slowing down the connection with the sensor. 1- Check firewall and network settings. 2- Update the ethernet board drivers. 3- Check if the ethernet cable is cat5E minimum and is not damaged. 4- If the problem continues, try with a different ethernet board, different ethernet cable and a different computer.
Err_S_Pse_3
Symptom :
Internal Error
Definition of the Cause :
Not on CS8100
Solution of the Cause :
Not on CS8100
ERROR :
Err_S_Pse_30
Symptom :
Incoherency in the Image header.
Definition of the Cause :
The header image is not consistent with the drivers installed on the computer.
Solution of the Cause :
Reinstall the latest official driver.
ERROR :
Err_S_Pse_31
Symptom :
Lines received with wrong size
Definition of the Cause :
Some frames have been received with wrong length.
Solution of the Cause :
Reinstall the latest official driver.
ERROR :
Err_S_Pse_32
Symptom :
Failed to download license from device due to an error of communication.
Definition of the Cause :
A communication error occured when trying to download the licence from the sensor control board.
Solution of the Cause :
1- Close the acquisition interface and try again. 2- If the problem occurs again, reboot the unit and try again. 3 - If the problem occurs again, call your customer service support.
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Service Guide: Error codes
ERROR :
Err_S_Pse_33
Symptom :
Failed to upload license to device due to an error of communication.
Definition of the Cause :
A communication error occured when trying to upload the license information to the sensor control board.
Solution of the Cause :
1- Close the acquisition interface and try again. 2- If the problem occurs again, reboot the unit and try again. 3 - If the problem occurs again, call your customer service support.
ERROR :
Err_S_Pse_4
Symptom :
Internal Error
Definition of the Cause :
Internal Checking. Coding mistake
Solution of the Cause :
Install an other driver version and contact your technical support.
ERROR :
Err_S_Pse_5
Symptom :
Internal Error
Definition of the Cause :
Internal Checking. Coding mistake
Solution of the Cause :
Install an other driver version and contact your technical support.
ERROR :
Err_S_Pse_6
Symptom :
Memory allocation issue on computer
Definition of the Cause :
Could Not allocate Memory
Solution of the Cause :
Check installed RAM on Computer.
ERROR :
Err_S_Pse_7
Symptom :
Internal Error
Definition of the Cause :
Internal Checking. Coding mistake
Solution of the Cause :
Install an other driver version and contact your technical support.
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Service Guide: Error codes
ERROR :
Err_S_Pse_8
Symptom :
Missing Mask File
Definition of the Cause :
Could Not Load Masking File
Solution of the Cause :
Need to remask the sensor.
ERROR :
Err_S_Pse_9
Symptom :
Missing Mask File
Definition of the Cause :
Not on CS8100
Solution of the Cause :
Not on CS8100
ERROR :
Err_S_Pst_1
Symptom :
Internal Error should never occur
Definition of the Cause :
Internal Error
Solution of the Cause :
Install an other driver version and contact your technical support.
ERROR :
Err_S_Pst_10
Symptom : Definition of the Cause : Solution of the Cause :
Missing Unit component boards at Initialization. No reply on CAN'bus during initialisation on the connexion power motor board or Power generator board At Start, one of the Board on the CAN bus is not responding (Motor or Generator) 1- Check cables and connectors between Sensor Board/J4 and Motor board CJ856/J11 2- Check cables and connectors between Sensor Board/J5 and Generator board CJ855/J12 3- For CS 8100 3D only, check cables and connectors between Generator Board/J1 and Collimator Board CJ889/J2+J7 4- Check if the microprocessor boards CJ848 are properly running (well plugged). 5- Change the CJ848 boards. 6- Change the CJ855 board. 7- Change the CJ856 board. 8- For CS 8100 3D only, change the CJ889 board.
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Service Guide: Error codes
ERROR :
Err_S_Pst_11
Symptom : Definition of the Cause : Solution of the Cause :
ERROR :
Lost Communication with the Unit component boards CAN connections losted. PC can't communicate with CAN element (heart beat) Lost communication between device and pc acquisition Install an other driver version. Check Ethernet cable. Check Firewall is not running on Computer.
Err_S_Pst_2
Symptom :
Bad or Corrupted Motor/Generator Driver Installation on computer
Definition of the Cause :
Installation Problem.
Solution of the Cause :
Reinstall software.
ERROR :
Err_S_Pst_3
Symptom :
Internal Error. Error generate by component
Definition of the Cause :
Defective component of the drivers of the generator and the motors boards.
Solution of the Cause :
Install the last software version.
ERROR :
Err_S_Pst_4
Symptom :
Internal Error
Definition of the Cause :
Internal Checking. Coding mistake.
Solution of the Cause :
Install an other driver version and contact your technical support.
ERROR :
Err_S_Pst_5
Symptom :
Internal Error input settings
Definition of the Cause :
Internal Checking. Coding mistake
Solution of the Cause :
Install an other driver version and contact your technical support.
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Service Guide: Error codes
ERROR :
Err_S_Pst_6
Symptom :
Internal Error
Definition of the Cause :
OS issues.
Solution of the Cause :
Check OS has right access on hard drive. Check that firewall is not activated. Install an other driver version and contact your technical support.
ERROR :
Err_S_Pst_7
Symptom :
Error timeout Reception problem
Definition of the Cause :
Error timeout Reception problem
Solution of the Cause :
Install the last software vesrion. Contact your technical support.
ERROR :
Err_S_Pst_8
Symptom :
Error Data Reception communication
Definition of the Cause :
Could not access Data From one of the microprocessor boards
Solution of the Cause :
1- Check that the CJ848 microprocessor boards are well plugged. 2- Check cables and connectors between Sensor control Board and CJ855 Generator power board. 3- Check cables and connectors between Sensor control Board and CJ856 Motor board. 4- Check cables and connectors between CJ855 Generator power board and CJ889 Collimator driver board. 5- Check cables and connections between CJ901/J1 and CJ856/J10 & J14 6- Check cables and connections between CJ901/J4 and ceph sensor control board/J4 7- Install an other driver version
ERROR :
Err_S_Pst_9
Symptom :
Initialization failed
Definition of the Cause :
Communication issue or problem during configuration time of the Generator and Motor.
Solution of the Cause :
1- Check cable and connectors between Sensor Board and Generator board CJ855. 2- Check cable and connectors between Sensor Board and Motor board CJ856. 3- For CS 8100 3D, check cable and connectors between Generator board CJ855 and Collimator board CJ889. 4- Change the CJ848 boards. 5- Change the CJ856 board. 6- Change the CJ855 board. 7- For CS 8100 3D: change the CJ889 board..
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Service Guide: Error codes
ERROR :
Err_S_SENSOR_256
Symptom :
Sensor Acquisition error (Internal error)
Definition of the Cause :
An internal failure has occured during the acquisition: sensor is broken.
Solution of the Cause :
Replace the sensor.
ERROR :
Err_S_SENSOR_257
Symptom :
Sensor Acquisition error (ACQ frequency too high)
Definition of the Cause :
An internal failure has occured during the acquisition: sensor is broken.
Solution of the Cause :
Replace the sensor.
ERROR :
Err_S_SENSOR_258
Symptom :
Sensor Acquisition error (SPI register configuration failed)
Definition of the Cause :
An internal failure has occured during the acquisition: sensor is broken.
Solution of the Cause :
Replace the sensor.
ERROR :
Err_S_SENSOR_259
Symptom :
Sensor Acquisition error (PIX_TRIG signal problem)
Definition of the Cause :
An internal failure has occured during the acquisition: sensor is broken.
Solution of the Cause :
Replace the sensor.
ERROR :
Err_S_SENSOR_260
Symptom :
Sensor Acquisition error (START_RX active before PreACQ)
Definition of the Cause :
Synchronization between the generator board and the sensor is active when it should not be.
Solution of the Cause :
1- Replace the cable between the CJ855 generator board and the sensor board. 2- Replace the CJ855 generator board.
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Service Guide: Error codes
ERROR :
Err_S_SENSOR_65312
Symptom :
Mismatch between encoder/potentiometer on rotation position measurement
Definition of the Cause :
1 - Faulty R position measurement. 2 - R encoder cable is disconnected or defective. 3 - Cable 43 is defective. 4 - R optical encoder is defective. 5 - Faulty component on the CJ856 motor board or the CJ848 microprocessor board. 6 - Faulty R encoder track.
Solution of the Cause :
1 - Check the R potentiometer: - Verify cable 35 on both sides (J5 on the CJ856 motor board and J2 on the CJ858 rotation detector board). - Run the effective range estimation diagnostics a few times for the rotation using the Service Tools. - Check potentiometer feedback with a multimeter and change the cable if needed. 2 - Check the R optical encoder: - Verify cable 45 on both sides (J12 on the CJ856 motor board and J1 on CJ857 movement detector board). - Check if LEDs LD3 and LD4 are blinking on the CJ856 motor board when the arm is rotated manually. - Check voltages with a multimeter and change the cable or the CJ857 movement detector board if needed. 3 - Check and replace if needed cable 43 going from CJ856/J11 to the sensor. 4 - Change the CJ856 motor board. 5 - Change the motor microprocessor CJ848 board. 6 - Change the motion assembly.
ERROR :
Err_S_SENSOR_65313
Symptom :
Translation not detected (STEPPER_DIR/PULSE problem)
Definition of the Cause :
Translation of the ceph sensor has not been detected: 1- Potentiometer cable is disconnected or defective. 2- Defective potentiometer. 3- Bad detection on the potentiometer. 4- Faulty component on CJ848 or CJ901 boards.
Solution of the Cause :
1- Verify and plug the cable to connector J5 on the CJ901 board. 2- Make sure the pressure ball is making correct contact with the potentiometer track. If potentiometer track is damaged, replace it. 3- Change the cable from CJ901/J5 to CJ904/J2. 4- Change the CJ901 board. 5- Change the CJ848 microprocessor board connected to the CJ901 board.
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Service Guide: Error codes
ERROR :
Err_S_SENSOR_65314
Symptom :
Sensor Acquisition error (START_RX malfunction)
Definition of the Cause :
Synchronization between the generator board and the sensor has been lost.
Solution of the Cause :
1- Replace the cable between the CJ855 generator board and the sensor board. 2- Replace the CJ855 generator board.
ERROR :
Err_S_SLIDING_12800
Symptom :
Power supply 5V is out of range (P5VAN)
Definition of the Cause :
1 - Unit was powered Off while Acquisition Interface on PC was active. 2 - The emergency switch is on. 3 - Cable between the CJ855 generator board and the CJ902 sliding motor board is defective 4 - CJ848 sliding board, CJ902 or CJ855 is defective 5 - Defective power supply
Solution of the Cause :
1 - Switch the unit ON and make sure that stop switch is released. 2 - Check the cable between CJ902 sliding board and CJ855 generator board. Replace if needed. 3 - Replace the CJ848 sliding microprocessor board. 4 - Replace the CJ902 sliding motor board. 5 - Replace the CJ855 generator board.
ERROR :
Err_S_SLIDING_12802
Symptom :
Power supply 24V is out of range (P24VAN)
Definition of the Cause :
1 - Unit was powered Off while Acquisition Interface on PC was active. 2 - The emergency switch is on. 3 - Cable between the CJ855 generator board and the CJ902 sliding motor board is defective 4 - CJ848 sliding board, CJ902 or CJ855 is defective 5 - Defective power supply
Solution of the Cause :
1 - Switch the unit ON and make sure that stop switch is released. 2 - Check the cable between CJ902 sliding board and CJ855 generator board. Replace if needed. 3 - Replace the CJ848 sliding microprocessor board. 4 - Replace the CJ902 sliding motor board. 5 - Replace the CJ855 generator board.
ERROR :
Err_S_SLIDING_12803
Symptom :
Voltage reference 4.1V is out of range
Definition of the Cause :
Faulty component on the CJ902 sliding motor board.
Solution of the Cause :
Replace the CJ902 sliding motor board.
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Service Guide: Error codes
ERROR :
Err_S_SLIDING_16896
Symptom :
Thermal shutdown of stepping motor controler
Definition of the Cause :
1- Faulty component on the CJ902 sliding motor board. 2- Faulty step motor cable. 3- Faulty step motor.
Solution of the Cause :
1- Check cable from CJ902/J3 to sliding step motor. Replace if needed 2- Replace the CJ902 sliding motor board. 3- Replace the sliding step motor.
ERROR :
Err_S_SLIDING_20481
Symptom :
I2C bus state error
Definition of the Cause :
1- Spikes or interferences in the power supply line. 2- Faulty component on the sliding CJ848 or on the CJ902 board.
Solution of the Cause :
1- Retry and if the problem continues, check the electrical installation. 2- If the problem continues, reset to factory parameters and perform a "restore all". 3- Replace the sliding microprocessor board CJ848. 4- Replace the CJ902 sliding motor board.
ERROR :
Err_S_SLIDING_20482
Symptom :
Serial EEPROM not detected (I2C bus)
Definition of the Cause :
1- The CJ902 sliding motor board is defective. 2- The sliding CJ848 board is defective.
Solution of the Cause :
1- Replace the CJ902 sliding motor board. 2- Replace the sliding CJ848 board.
ERROR :
Err_S_SLIDING_20483
Symptom :
Mother board not detected (I2C bus)
Definition of the Cause :
The CJ902 sliding motor board is not detected on the I2C bus: a component on the CJ902 sliding motor board or on the sliding CJ848 board is defective.
Solution of the Cause :
1- Replace the CJ902 sliding motor board. 2- Replace the sliding CJ848 board.
ERROR :
Err_S_SLIDING_24832
Symptom :
Firmware internal error: CPU overrun
Definition of the Cause :
Internal error detected on the firmware: faulty or corrupted firmware installed.
Solution of the Cause :
Reinstall the drivers of the unit on the computer.
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Service Guide: Error codes
ERROR :
Err_S_SLIDING_24833
Symptom :
Firmware internal error: CPU load limit reached
Definition of the Cause :
Internal error detected on the firmware: faulty or corrupted firmware installed.
Solution of the Cause :
Reinstall the drivers of the unit on the computer.
ERROR :
Err_S_SLIDING_24834
Symptom :
Firmware internal error: Firmware was restarted due to software failure
Definition of the Cause :
Internal error detected on the firmware: faulty or corrupted firmware installed.
Solution of the Cause :
Reinstall the drivers of the unit on the computer.
ERROR :
Err_S_SLIDING_24835
Symptom :
Firmware internal error: Safety timer disabled
Definition of the Cause :
Internal error detected on the firmware: faulty or corrupted firmware installed.
Solution of the Cause :
Reinstall the drivers of the unit on the computer.
ERROR :
Err_S_SLIDING_25088
Symptom :
Firmware internal error: Assert
Definition of the Cause :
Internal error detected on the firmware: faulty or corrupted firmware installed.
Solution of the Cause :
Reinstall the drivers of the unit on the computer.
ERROR :
Err_S_SLIDING_25346
Symptom :
Manufacturer parameters integrity error
Definition of the Cause :
Missing or corrupted manufacturer settings.
Solution of the Cause :
Provide manufacturer settings or perform a reinitialization (default manufacturer settings are provided).
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Service Guide: Error codes
ERROR :
Err_S_SLIDING_25347
Symptom :
Manufacturer parameters consistancy error
Definition of the Cause :
1- Manufacturer parameters inconsistency. 2- The sliding CJ848 microprocessor board is defective.
Solution of the Cause :
1- Retry and if the problem continues, perform a "restore all" using the Service Tools. 2- If the problem continues, perform a "restore factory parameters" using the Service Tools. 3- If the problem continues, replace the sliding CJ848 microprocessor board.
ERROR :
Err_S_SLIDING_25348
Symptom :
Calibration data integrity error
Definition of the Cause :
1- Corrupted EEPROM section due to power spike or interferences. 2- The sliding CJ848 microprocessor board is defective.
Solution of the Cause :
1- Retry and if the problem continues, perform a "restore all" using the Service Tools. 2- If the problem continues, perform a "restore factory parameters" using the Service Tools. 3- If the problem continues, replace the sliding CJ848 microprocessor board.
ERROR :
Err_S_SLIDING_25349
Symptom :
Calibration data consistency error
Definition of the Cause :
Calibration data inconsistency.
Solution of the Cause :
1- Retry and if the problem continues, perform a "restore all" using the Service Tools. 2- If the problem continues, perform a "restore factory parameters" using the Service Tools. 3- If the problem continues, replace the sliding CJ848 microprocessor board.
ERROR :
Err_S_SLIDING_25350
Symptom :
Diagnostic data integrity error
Definition of the Cause :
1- Corrupted EEPROM section due to power spike or interferences. 2- The sliding CJ848 microprocessor board is defective.
Solution of the Cause :
1- Retry and if the problem continues, perform a "restore all" using the Service Tools. 2- If the problem continues, perform a "restore factory parameters" using the Service Tools. 3- If the problem continues, replace the sliding CJ848 microprocessor board.
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Service Guide: Error codes
ERROR :
Err_S_SLIDING_25351
Symptom :
Diagnostic data consistancy error
Definition of the Cause :
1- Corrupted EEPROM section due to power spike or interferences. 2- The sliding CJ848 microprocessor board is defective.
Solution of the Cause :
1- Retry and if the problem continues, perform a "restore all" using the Service Tools. 2- If the problem continues, perform a "restore factory parameters" using the Service Tools. 3- If the problem continues, replace the sliding CJ848 microprocessor board.
ERROR :
Err_S_SLIDING_25354
Symptom :
EEPROM mapping description integrity error
Definition of the Cause :
1- Corrupted EEPROM section due to power spike or interferences. 2- The sliding CJ848 microprocessor board is defective.
Solution of the Cause :
1- Retry and if the problem continues, perform a "restore all" using the Service Tools. 2- If the problem continues, perform a "restore factory parameters" using the Service Tools. 3- If the problem continues, replace the sliding CJ848 microprocessor board.
ERROR :
Err_S_SLIDING_25355
Symptom :
EEPROM mapping description version mismatch
Definition of the Cause :
The version of the EEPROM mapping description stored in the EEPROM does not correspond to the firmware version.
Solution of the Cause :
1- Retry and if the problem continues, perform a "restore all" using the Service Tools. 2- If the problem continues, perform a "restore factory parameters" using the Service Tools. 3- If the problem continues, replace the sliding CJ848 microprocessor board.
ERROR :
Err_S_SLIDING_25356
Symptom :
EEPROM mapping description name mismatch
Definition of the Cause :
The EEPROM mapping does not correspond to the SLIDING firmware (for example, the EEPROM contains the motor data).
Solution of the Cause :
1- Install the appropriate sliding CJ848 microprocessor board or perform a "restore factory parameters" using the Service Tools. 2- Restore the firmware data settings.
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Service Guide: Error codes
ERROR :
Err_S_SLIDING_25377
Symptom :
Photocell not detected
Definition of the Cause :
1- Defective optical sensor. 2- Defective cable between the optical sensor and the CJ902 sliding motor board. 3- Defective component on the CJ902 sliding motor board. 4- Defective component on the ceph CJ848 microprocessor board.
Solution of the Cause :
1- Check the cable from CJ902/J2 and optical sensor. Replace it if needed. 2- Replace the optical sensor. 3- Replace the CJ902 sliding motor board. 4- Replace the slidingCJ848 microprocessor board.
ERROR :
Err_S_SLIDING_25378
Symptom :
Unable to determine position
Definition of the Cause :
Sensor position feedback is wrong: 1- Resistive track cable is disconnected or defective. 2- Defective resistive track. 3- Bad detection on the resistive track. 4- Faulty component on CJ848 or CJ901 boards.
Solution of the Cause :
1- Verify and plug the cable to connector J2 on CJ902. 2- Make sure the pressure ball is making correct contact with the resistive track. If the resistive track is damaged, replace it. 3- Change the cable from CJ902/J2 to CJ858/J2. 4- Change the CJ902 sliding motor board. 5- Change the sliding CJ848 microprocessor board.
ERROR :
Err_S_SLIDING_25383
Symptom :
Position differs from expected value
Definition of the Cause :
Unexpected sensor position.
Solution of the Cause :
1- Check the cable connected to CJ902/J2. Replace it if needed. 2- Make sure that there is no mechanical block with the sensor sliding movement. 3- Make sure that the pressure ball is making correct contact with the resistive track. If the resistive track is damaged, replace it. 4- Change the cable from CJ902/J2 to CJ858/J2. 5- Change the CJ902 sliding motor board. 6- Change the sliding CJ848 microprocessor board.
ERROR :
Err_S_SLIDING_25408
Symptom :
Reference position learning date not initialized
Definition of the Cause :
Following calibration has not been performed or has been reset: sensor sliding reference position.
Solution of the Cause :
Perform the sensor sliding calibration using the Service Tools.
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Service Guide: Error codes
ERROR :
Err_S_SLIDING_33072
Symptom :
Lost communication detected by sensor sliding system
Definition of the Cause :
At least one component of the CAN bus is not reachable anymore: electricity cut, cable issue, defective component or computer issue.
Solution of the Cause :
1- Check the power supply. 2- Check the ethernet cables and connection with the computer (network components). 3- Check CAN bus cables: - cable CPB36 from CJ902/J1 to CJ855 generator board. - cable 91 from CJ856/J11 to sensor board. - cable 90 from CJ855/J12 to sensor board. - cable 93 from CJ889/J2 & J7 to CJ855/J1. - cable CPB12 from CJ901/J1 to CJ856/J14 & J10. 4- Reinstall the latest drivers version on the computer. 5- Check that nothing is slowing down the computer. If possible, try with another computer. 6- If the problem continues, replace the CJ902 sliding motor board. 7- If the problem continues, replace the CJ901 ceph step motor board. 8- If the problem continues, replace the CJ856 motor board. 9- If the problem continues, replace the CJ855 generator board. 10- If the problem continues, replace the CJ889 collimator driver board.
ERROR :
Err_S_SLIDING_65288
Symptom :
Unknown trajectory received
Definition of the Cause :
Unauthorized request due to corrupted drivers.
Solution of the Cause :
Reinstall a different version of the drivers on the computer.
ERROR :
Err_S_SLIDING_65289
Symptom :
Firmware internal error: trajectory process movement error
Definition of the Cause :
Unauthorized request due to corrupted drivers.
Solution of the Cause :
Reinstall a different version of the drivers on the computer.
ERROR :
Err_S_SLIDING_65291
Symptom :
Compute Target Error: trajectory process movement error
Definition of the Cause :
Unauthorized request due to corrupted drivers.
Solution of the Cause :
Reinstall a different version of the drivers on the computer.
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Service Guide: Error codes
ERROR :
Err_S_SLIDING_65292
Symptom :
Synchro event not received
Definition of the Cause :
Unauthorized request due to corrupted drivers.
Solution of the Cause :
Reinstall a different version of the drivers on the computer.
ERROR :
Err_S_Unknown Board ( nodeId 0 )_301
Symptom :
CanOpen Internal Error from Unknown Board (nodeId 0)
Definition of the Cause :
One of the CAN bus components is OFF.
Solution of the Cause :
1- Check the cable between the sensor control board and the CJ856 motor board. 2- Check the cable between the sensor control board and the CJ855 generator board. 3- Check the cable between the CJ855 generator board and the CJ889 collimator board 4- If issue persists, one of the following boards may be defective: CJ856 motor board, CJ855 generator board, CJ889 collimator board or the sensor control board
