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19083-AOM 901 151 Uen AV
Copyright © Ericsson AB 2017, 2018. All rights reserved. No part of this document may be reproduced in any form without the written permission of the copyright owner. Disclaimer The contents of this document are subject to revision without notice due to continued progress in methodology, design and manufacturing. Ericsson shall have no liability for any error or damage of any kind resulting from the use of this document. Trademark List All trademarks mentioned herein are the property of their respective owners. These are shown in the document Trademark Information.
19083-AOM 901 151 Uen AV | 2018-11-20
Contents
Contents 1
ENM Alarm List
1
2
Auto Provisioning
2
3
Configuration Management
3
4
Fault Management
4
5
License Configuration and Management
7
6
ENM System Monitor
9
7
Software Hardware Management
11
8
Backup and Restore
13
9
Network Health Monitor
16
10
Security
17
11
Autonomic Incident Management
18
12
Deployment/Infrastructure
19
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ENM Alarm List
19083-AOM 901 151 Uen AV | 2018-11-20
ENM Alarm List
1
ENM Alarm List Abstract These tables define the complete set of ENM internal alarms. Note:
To access to the relevant Operational Instructions (OPI) documents from Alarm Monitor application, follow the Make CPI Libraries Available from ENM Launcher section of the ENM System Admnistration Guide, 1/1543-AOM 901 151 Uen.
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1
ENM Alarm List
2
2
Auto Provisioning
Technical Area
Record Type
Event Type
Descriptio n
Probable Cause
Specific Problem
Severity
Managed Object
Stateful / Stateless
Reference Document ation
Auto Provisioni ng
ERROR_M ESSAGE
Node integration error
When trying to unlock the cells, could not set administra tiveState to UNLOCKE D on the EUtranCell FDD MOs
Error setting administra tiveState to UNLOCKE D on the following cells
Failed to unlock cells
CRITICAL
EUtranCell
stateless
Failed to Unlock Cells, 13/15431CSA 113 131 Uen
Auto Provisioni ng
ERROR_M ESSAGE
Node integration error
When trying to unlock the cells, could not set rbsConfigL evel on the RbsConfig uration MO
Error setting rbsConfigL evel for to
Failed to unlock cells
CRITICAL
NbIotCell
stateless
Failed to Unlock Cells, 13/15431CSA 113 131 Uen
Auto Provisioni ng
ERROR_M ESSAGE
Node integration error
When trying to unlock the cells, EUtranCell FDD MOs could not be retrieved from database
Error retrieving MOs for ,
Failed to unlock cells
CRITICAL
RbsConfig uration
stateless
Failed to Unlock Cells, 13/15431CSA 113 131 Uen
Auto Provisioni ng
ERROR_M ESSAGE
Node integration error
When trying to import a configurati on, import service reported an error
Configurat ion import file may not be compatibl e with configurati on on the node
Failed to import configurati on on node
CRITICAL
MeContext
stateless
Failed to Import Configurat ion on Node, 14/15431 -CSA 113 131 Uen
Auto Provisioni ng
ERROR_M ESSAGE
Node integration error
When trying to import a configurati on, could not set rbsConfigL evel on the RbsConfig uration MO
Error setting rbsConfigL evel for < RbsConfig uration FDN > to
Failed to import configurati on on node
CRITICAL
RbsConfig uration
stateless
Failed to Import Configurat ion on Node, 14/15431 -CSA 113 131 Uen
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Configuration Management
3
Configuration Management
Technical Area
Record Type
Event Type
Descriptio n
Probable Cause
Specific Problem
Severity
Managed Object
Stateful / Stateless
Reference Document ation
Configurat ion Managem ent
ERROR_M ESSAGE
Security Service
An SSH connection with authentica tion key is failed.
Authentica tion Failure
Key Authentica tion Failure
MAJOR
MeContext or NetworkEl ement
stateless
Key Authentica tion Failure, 1/15431CSA 113 131-1 Uen
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3
ENM Alarm List
4
4
Fault Management
Technical Area
Record Type
Event Type
Descriptio n
Probable Cause
Specific Problem
Severity
Managed Object
Stateful / Stateless
Reference Document ation
Fault Managem ent
OUT_OF_ SYNC
Communic ations alarm
When the alarm is active, ENM is not aligned/ synchroniz ed with the Node alarms
LAN Error/ Communic ation Error
NE and OSS alarms are not in sync
WARNING
NetworkEl ement
stateful
NE and OSS Alarms are not in Sync, 2/15431CSA 113 131 Uen
Fault Managem ent
CLEARALL
ET_PROC ESSING_E RROR_AL ARM
In response to Network elements rebuild alarm list notificatio n this alarm is raised and synchroniz ation is initiated on that node.
reinitialize d
NE and OSS alarms are not in sync
WARNING
NetworkEl ement
stateful
NE and OSS Alarms are not in Sync, 2/15431CSA 113 131 Uen
Fault Managem ent
HEARTBE AT_ALAR M
Communic ations alarm
When Alarm Supervisio n is active, Node is not reachable
LAN Error/ Communic ation Error
Heartbeat Failure
CRITICAL
NetworkEl ement
stateful
Heartbeat Failure, 10/15431CSA 113 131 Uen
Fault Managem ent
NODE_SU SPENDED
Quality of service
When the number of alarms received on a particular network element reaches AlarmRate Threshold
Threshold crossed
Alarm Rate Threshold Crossed
CRITICAL
NetworkEl ement
stateful
Alarm Rate Threshold Crossed, 17/15431CSA 113 131 Uen
Fault Managem ent
ERROR_M ESSAGE
Communic ations alarm
When the node connectivit y lost and still Heat beat alarm is not raised and Sync is initiated on the node.
Synchroniz ation
Synchroniz ationAbort ed
INDETER MIINATE
NetworkEl ement
stateless
Synchroni zationAbo rted, 11/15431CSA 113 131 Uen
Fault Managem ent
ALARM
Threshold Alarm
When active alarm count in the database reaches the
Fault Managem ent
ERROR_M ESSAGE
ET_PROC ESSING_E RROR_AL ARM
Whenever alarm supervisio n of nodes cannot be resumed after ENM reboot or comecimp olicy VM's reboot due to unavailabi lity of dependent resources like jms,datab ase and so on.
Fault Managem ent
ERROR_M ESSAGE
ET_PROC ESSING_E RROR_AL ARM
Fault Managem ent
ALARM
ET_PROC ESSING_E RROR_AL ARM
Fault Managem ent
ALARM
ET_PROC ESSING_E RROR_AL ARM
Fault Managem ent
REPEATE D_ERROR _MESSAG E
ET_PROC ESSING_E RROR_AL ARM
When the size of the SFS doubles for every 30 minutes time interval in subsequen t iterations
System Resource Unavailabl e
Unable to write Alarms to History
MAJOR
FmHistory
Stateless
Unable to write Alarms to History, 37/15431CSA 113 131 Uen
Fault Managem ent
REPEATE D_ERROR _MESSAG E
ET_PROC ESSING_E RROR_AL ARM
When processing of alarm supervisio n handover fails and retries are exhausted.
Processing of supervisio n handover failed
Handover of alarm supervisio n failed
CRITICAL
FM mediation
stateless
Handover of alarm supervisio n failed, 39/15431CSA 113 131 Uen
Fault Managem ent
NON_SYN CHABLE_ ALARM
Processing Error
This alarm is raised as an indicator that a given
VersionMis match
In Forward Compatibil ity Mode
WARNING
Managed Element FDN
stateful
In Forward Compatibil ity Mode,
Whenever Database Space usage is above the configured Warning Threshold
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ENM Alarm List
Technical Area
Record Type
Event Type
Descriptio n Network Element is running on a higher version of software than the one fully supported by ENM after CM synchroniz ation
6
Probable Cause
Specific Problem
Severity
Managed Object
Stateful / Stateless
Reference Document ation 51/15431CSA 113 131 Uen
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License Configuration and Management
5
License Configuration and Management
Technical Area
Record Type
Event Type
Descriptio n
Probable Cause
Specific Problem
Severity
Managed Object
Stateful / Stateless
Reference Document ation
License Configurat ion And Managem ent
ALARM
License expiry threshold
When the configured license expiry threshold, expressed as a number of days prior to license expiry, is crossed, an alarm is raised
Threshold crossed
License is nearing its expiry date
WARNING
LicenseCo nfiguratio nAndMan agementS ervice
stateful
License is nearing its expiry date, 3/15431CSA 113 131 Uen
License Configurat ion And Managem ent
ERROR_M ESSAGE
License capacity threshold
When the configured license capacity threshold, expressed as a percentag e of total available capacity, is crossed, an alarm is raised
Threshold crossed
License current usage has crossed its configured capacity threshold
WARNING
LicenseCo nfiguratio nAndMan agementS ervice
stateless
License Current Usage has Crossed its Configure d Capacity Threshold , 4/15431CSA 113 131 Uen
License Configurat ion And Managem ent
ALARM
License expiry date
When a license expires and alarm is raised
License has expired
License has expired
CRITICAL
LicenseCo nfiguratio nAndMan agementS ervice
stateful
License has Expired, 5/15431CSA 113 131 Uen
License Configurat ion And Managem ent
ERROR_M ESSAGE
Capacity License enforceme nt
When a license usage exceeds its allowed capacity (and subject to grace period rules) the license is enforced and an alarm is raised
Capacity License is enforced
License current usage has exceeded its available limit
CRITICAL
LicenseCo nfiguratio nAndMan agementS ervice
stateless
License current usage has exceeded its available limit, 6/15431CSA 113 131 Uen
License Configurat ion And Managem ent
ALARM
License grace period
When a license usage exceeds its allowed capacity and if the license allows for grace period, the license will enter its grace period and
License is in grace period
License has entered its grace period
MAJOR
LicenseCo nfiguratio nAndMan agementS ervice
stateful
License has entered its grace period, 7/15431CSA 113 131 Uen
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ENM Alarm List
Technical Area
Record Type
Event Type
Descriptio n
Probable Cause
Specific Problem
Severity
Managed Object
Stateful / Stateless
Reference Document ation
an alarm is raised
8
License Configurat ion And Managem ent
ALARM
Emergenc y Unlock
When the operator activates emergency unlock in ENM an alarm is raised
Emergenc y Unlock activated
ENM wide emergency unlock has been activated
MAJOR
LicenseCo nfiguratio nAndMan agementS ervice
stateful
ENM wide emergency unlock has been activated, 8/15431CSA 113 131 Uen
License Configurat ion And Managem ent
ERROR_M ESSAGE
Emergenc y Unlock
When the operator has used all available emergency unlock activations an alarm is raised
Emergenc y Unlock exhausted
All emergency unlock activations have been used
MAJOR
LicenseCo nfiguratio nAndMan agementS ervice
stateless
All emergency unlock activations have been used, 9/15431CSA 113 131 Uen
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ENM System Monitor
6
ENM System Monitor
Technical Area
Record Type
Event Type
Descriptio n
Probable Cause
Specific Problem
Severity
Managed Object
Stateful / Stateless
Reference Document ation
ENM System Monitor
ALARM
Linux Idle
CPU busy threshold exceeded
Linux Platform CPU crossed specified threshold limit (Platform Type)Platf orm Name Ex: (Linux) cloudsvc-2 -
CPU busy threshold exceeded
MINOR/ CRITICAL / MAJOR depending on percentag e of Idle state
ENM
stateful
CPU busy threshold exceeded, 22/15431CSA 113 131 Uen
ENM System Monitor
ALARM
File System Options
File System Mode Changed
File System Permission s changed (Platform Type) Platform name (File System) Path of File SystemEx: (Linux) esmon (File System) /d ev/shm -
File System Mode Changed
MINOR
ENM
stateful
File System Mode Changed, 1/15431CSA 113 131 Uen
ENM System Monitor
ALARM
File System Used Percentag e
File System threshold exceeded
File System crossed specified threshold limit ServerNa me-(File System)Path of File System Ex: (Linux) ieatrcxb46 44-1 (File System) / ericsson/t or/ no_rollbac k-
File System Threshold exceeded
MINOR/ CRITICAL / MAJOR depending on File System Load
ESM Service
stateful
File System Threshold exceeded, 23/15431CSA 113 131 Uen
ENM System Monitor
ALARM
EMC Storage Fault Count
EMC Hardware has been faulted
EMC Hardware Fault Count crossed specified threshold limit (Platform Type)esm on - (EMC Storage) Model
EMC Hardware has been faulted
CRITICAL
ENM
stateful
EMC Hardware has been faulted 34/15431 -CSA 113 131 Uen
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ENM Alarm List
Technical Area
Record Type
Event Type
Descriptio n
Probable Cause
Specific Problem
Severity
Managed Object
Stateful / Stateless
Reference Document ation
No(Serial No) Ex: (Linux)es mon (EMC Storage) VNX5400[ CKM0015 0300331] ENM System Monitor
ALARM
EMC Storage SP Read Cache State
EMC Cache State not Enabled
EMC SP Write Cache State is not Enabled (Platform Type) (EMC Storage) Model No [Serial No] Example: (Linux) ms-esmon - (EMC Storage) VNX5300[ CKM0012 3301995]
EMC Cache State not Enabled
CRITICAL
ENM
stateful
EMC Cache State not Enabled 36/15431CSA 113 131 Uen
ENM System Monitor
ALARM
ET_PROC ESSING_E RROR_AL ARM
HA Workflow Alarm: Stack Unhealthy
VM Health Check Failed
HA Workflow Alarm: Stack Unhealthy
WARNING
ENM
Stateful
HA Workflow Alarm: Stack Unhealthy 40/15431CSA 113 131 Uen
ENM System Monitor
ALARM
Snapshots Status Snapshots Availabilit y
The Threshold Alarm raises when snapshots availabilit y>0
SAN snapshots older than 3 days available. (Platform Type)Platf orm Name (Snapshot s Status) Snapshots Status Ex: (Linux) ieatlms49 35 (Snapshot s Status) Snapshots Status -
Upgrade snapshots availabilit y
CRITICAL
ESM Service
Stateful
Upgrade snapshots availabilit y 44/15431 -CSA 113 131 Uen
ENM System Monitor
ALARM
Vm Group Availabilit y - Vm Group Availabilit y
Threshold Alarm raises when all the grouped VMs are down.
(Linux) cloudms-1 (Vm Group Availabilit y) -
Group Availabilit y of Vm
CRITICAL
ESM Service
stateful
Group Availabilit y of Vm 45/15431CSA 113 131 Uen
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Software Hardware Management
7
Software Hardware Management
Technical Area
Record Type
Event Type
Descriptio n
Probable Cause
Specific Problem
Severity
Managed Object
Stateful / Stateless
Reference Document ation
Software Hardware Managem ent
ERROR_M ESSAGE
SHM_ERR OR
Backup Housekeep ing Job Failure
SHM_JOB _FAILURE
BACKUP_ HOUSEKE EPING _JOB_FAI LURE
MAJOR
SHM JOBNAME :
stateless
BACKUP_ HOUSEKE EPING _JOB_FAI LURE, 26/15431CSA 113 131 Uen
Software Hardware Managem ent
ERROR_M ESSAGE
SHM_ERR OR
Backup Job Failure
SHM_JOB _FAILURE
BACKUP_J OB_FAILU RE
MAJOR
SHM JOBNAME :
stateless
BACKUP_J OB_FAILU RE, 27/15431CSA 113 131 Uen
Software Hardware Managem ent
ERROR_M ESSAGE
SHM_ERR OR
DeleteBac kup Job Failure
SHM_JOB _FAILURE
DELETEB ACKUP_J OB_FAILU RE
MAJOR
SHM JOBNAME :
stateless
DELETEB ACKUP_J OB_FAILU RE, 28/15431CSA 113 131 Uen
Software Hardware Managem ent
ERROR_M ESSAGE
SHM_ERR OR
License Job Failure
SHM_JOB _FAILURE
LICENSE_ JOB_FAIL URE
CRITICAL
SHM JOBNAME :
stateless
LICENSE_ JOB_FAIL URE, 29/15431CSA 113 131 Uen
Software Hardware Managem ent
ERROR_M ESSAGE
SHM_ERR OR
Restore Job Failure
SHM_JOB _FAILURE
RESTORE _JOB_FAI LURE
CRITICAL
SHM JOBNAME :
stateless
RESTORE _JOB_FAI LURE, 30/15431CSA 113 131 Uen
Software Hardware Managem ent
ERROR_M ESSAGE
SHM_ERR OR
Upgrade Job Failure
SHM_JOB _FAILURE
UPGRADE _JOB_FAI LURE
CRITICAL
SHM JOBNAME :
stateless
UPGRADE _JOB_FAI LURE, 31/15431CSA 113 131 Uen
Software Hardware Managem ent
ERROR_M ESSAGE
SHM_ERR OR
NodeResta rt Job Failure
SHM_JOB _FAILURE
NODERES TART_JOB _FAILURE
CRITICAL
SHM JOBNAME :
stateless
NODERES TART_JOB _FAILURE, 33/15431CSA 113 131 Uen
Software Hardware Managem ent
ERROR_M ESSAGE
SHM_ERR OR
Delete UpgradeP ackage Job Failure
SHM_JOB _FAILURE
DELETE_U PGRADEP ACKAGE_J OB_FAILU RE
MAJOR
SHM JOBNAME :
stateless
DELETE_U PGRADEP ACKAGE_J OB_FAILU RE, 41/15431CSA 113 131 Uen
Software Hardware Managem ent
ERROR_M ESSAGE
Processing Error Alarm
Onboard Job Failure
SoftwareP rogramErr or
ONBOARD _JOB_FAI LURE
CRITICAL
SHM Onboard Job
stateless
ONBOARD _JOB_FAI LURE, 52/15431CSA 113 131 Uen
Software Hardware
ERROR_M ESSAGE
Processing Error Alarm
Delete SoftwareP
SoftwareP rogramErr or
DELETE_S OFTWARE PACKAGE
CRITICAL
SHM Delete SoftwareP
stateless
DELETE_S OFTWARE PACKAGE
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ENM Alarm List
Technical Area Managem ent
12
Record Type
Event Type
Descriptio n ackage Job Failure
Probable Cause
Specific Problem _JOB_FAI LURE
Severity
Managed Object ackage Job
Stateful / Stateless
Reference Document ation _JOB_FAI LURE, 53/15431CSA 113 131 Uen
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Backup and Restore
8
Backup and Restore
Technical Area
Record Type
Event Type
Descriptio n
Probable Cause
Specific Problem
Severity
Managed Object
Stateful / Stateless
Reference Document ation
Backup and Restore
ALARM
Backup Failure
Last backup failed
Check the ERROR to get details.
Backup failure
INDETER MINATE
ENM
Stateful
Backup Failure, 25/15431CSA 113 131 Uen
Backup and Restore
ERROR_M ESSAGE
Backup Failure
Last backup failed
Possible causes are:
Backup failure
INDETER MINATE
ENM
Stateless
Backup Failure , 25/15431CSA 113 131 Uen
— Deployi ng BRS to SFS — Collecti ng configur ation — Creating snapsho ts — Copying Versant — Transfer ring backup — Checkin g Versant — Removi ng snapsho ts (when backup failed) Backup and Restore
ALARM
vENM Backup Failure
Last backup failed
Check the ERROR associated with the alarm to get detailed informatio n.
vENM Backup Failure
INDETER MINATE
ENM Backup
Stateful
vENM Backup Failure, 42/15431CSA 113 131 Uen
Backup and Restore
ERROR_M ESSAGE
vENM Backup Failure
Last backup failed
Possible causes are:
vENM Backup Failure
INDETER MINATE
ENM Backup
Stateless
vENM Backup Failure, 42/15431CSA 113 131 Uen
— Backup tag is already in use. Use a unique tag. — Snap requests failed
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ENM Alarm List
Technical Area
Record Type
Event Type
Descriptio n
Probable Cause
Specific Problem
Severity
Managed Object
Stateful / Stateless
Reference Document ation
— Failed to create backup from snapsho t
():
— Backup
has unexpec ted status:
— See server logs for more details. — Schedul ed backup failed, see the backup schedul er system log for more details. Backup and Restore
ALARM
Small ENM Backup Failure
Error with the most recent backup
Check the ERROR associated with the alarm to get detailed informatio n
Small ENM Backup Failure
INDETER MINATE
SENM Backup
Stateful
Small ENM Backup Failure, 46/15431CSA 113 131 Uen
Backup and Restore
ERROR_M ESSAGE
Small ENM Backup Failure
Error with the most recent backup
Possible causes are:
Small ENM Backup Failure
INDETER MINATE
SENM Backup
Stateless
Small ENM Backup Failure, 46/15431CSA 113 131 Uen
— Backup prerequi sites not satisfied — Backup of vENM failed — Exporti ng metadat a dump for
14
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Backup and Restore
Technical Area
Record Type
Event Type
Descriptio n
Probable Cause
Specific Problem
Severity
Managed Object
Stateful / Stateless
Reference Document ation
cinder backups failed — Backup of VMS data failed — Backup of staging area failed
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ENM Alarm List
9 Table 1
Network Health Monitor Network Health Monitor
Technical Area
Record Type
Event Type
Descriptio n
Probable Cause
Specific Problem
Severity
Managed Object
Stateful / Stateless
Reference Document ation
Network Health Monitor
ALARM
Quality Of Service
KPI Result Crossed the Configured Threshold
Threshold Crossed
KPI Result Crossed the Configured Threshold
WARNING
MO Class
Stateful
KPI Result Crossed the Configure d Threshold, 47/15431CSA 113 131 Uen
16
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Security
10
Security
Technical Area
Record Type
Event Type
Descriptio n
Probable Cause
Specific Problem
Severity
Managed Object
Stateful / Stateless
Reference Document ation
Security
ALARM
CERTIFIC ATE EXPIRY NOTIFICA TION
When the certificate of a CA Entity or End Entity is about to expire, an internal alarm regarding the certificate expiration is sent to avoid any loss of communic ation. The internal alarm is raised based on the Certificate Expiry Notificatio n Details configured for the CA or End Entity and the Certificate Expiry Date.
Certificate for CA Entity/End Entity: 'CA Entity Name' with SubjectDN CN="Subje ctDN" and Serial Number 'CA Serial No' will expire in "days" DAYS. Refer to ENM Public Key Infrastruct ure System Administra tor Guide for Certificate Reissue procedure.
CERTIFIC ATE EXPIRY
MINOR, WARNING , MAJOR, CRITICAL
SecurityPKI
stateful
CERTIFIC ATE EXPIRY, 38/15431CSA 113 131 Uen
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ENM Alarm List
11
Autonomic Incident Management
Technical Area
Record Type
Event Type
Descriptio n
Probable Cause
Specific Problem
Severity
Managed Object
Stateful / Stateless
Reference Document ation
Autonomic Incident Managem ent
ALARM
ET_QUALI TY_OF_SE RVICE_AL ARM
When Autonomic Incident Managem ent creates a new Incident or updates existing Incident with changed severity or closes an Incident.
PERFORM ANCE DEGRADE D
AutoDetec tedInciden t
INDETER MINATE or WARNING or MINOR or MAJOR or CRITICAL or CLEARED
NetworkEl ementI
Stateful
AutoDetec tedInciden t, 43/15431CSA 113 131 Uen
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Deployment/Infrastructure
12
Deployment/Infrastructure
Technical Area
Record Type
Event Type
Descriptio n
Probable Cause
Specific Problem
Severity
Managed Object
Stateful / Stateless
Reference Document ation
Deployme nt/ Infrastruct ure
ALARM
VIO ALARM
This alarm type is raised when there is a problem occurring at the level of the VIO platform. A generic "vCenter Alarm Raised" alarm is raised to prevent having outdated notificatio n methods. This alarm requires immediate attention.
vCenter Alarm Raised
vCenter Alarm Raised
CRITICAL
VIO Alarm Service
Stateless
vCenter Alarm Raised, 48/15431CSA 113 131 Uen
Deployme nt/ Infrastruct ure
ALARM
VIO ALARM
This alarm type is raised when there is a problem running the scheduled daily OMS backup. This alarm requires immediate attention.
VMS volume disk space full
OMS Backup Script Failed
INDETER MINATE
OMS (OpenStac k Managem ent Server)
Stateless
OMS Backup Script Failed, 50/154 31-CSA 113 131 Uen
Deployme nt/ Infrastruct ure
ALARM
vENM SHUTDO WN NOTIFICA TION
This alarm is raised to notify that the ENM Shutdown has been initiated.
Shutdown ENM for planned maintenan ce or
vENM Shutdown
INDETER MINATE
Manage ENM
Stateful
vENM Shutdown, 49/154 31-CSA 113 131 Uen
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