Greeting and Self Introduction [PDF]

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Greeting and self-introduction Slide 1: Greeting and Self Introduction (gambar tentang greetings) Slide 2: Greetings and self-introduction are the first words we say to people we meet, so it is good to know what to say and how (gambar tentang orang pertama kali bertemu) Slide 3: First impressions last for a long time…make it count! (gambar tentang kesan pertama) Slide 4: Greetings Greeting forms a connection between two unknown people and cultivates a good impression among the hotel guests. (gambar tentang reception bertemu tamu) Slide 5: Expressions of greetings Meeting - Formal: Good morning/afternoon/evening - Semi Formal: Hello/How are you/How is life - Informal: Hi/What up/What’s new/Long time no see



Slide 6 Expressions of Greetings Leaving - Formal: Good bye/Good day - Semi formal: Bye/Night - Informal: Bye-bye/see you/take care Slide 7 It is always safe and highly encouraging to use formal expressions in hospitality industry (gambar reception sedang greeting tamu) Slide 8 Self Introduction A self introduction explains who you are, what you do and others need to know about you. You should include: - Your name - Your occupation - Key facts to help first impression Slide 9 Situations that employees provide an introduction - When the guest first arrives at the hotel - During any interaction that will last longer than a minute or two or where follow up may be required (Bellman should always give a good introduction &Restaurant Server/Bartender should give an introduction during the start of their service)



- Any employees who enters an occupied guest room (room service attendant, room maid, engineering staff, etc) - Every telephone operator should introduce themselves. Slide 10 Dialogues and videos (Contoh dialogues) Doorman: Good morning Sir, welcome to BmB Hotel, my name is Rio and I will help you settled into the hotel Guest: Hi Rio, thanks Doorman: You’re welcome Sir, right this way please. (Contoh video greetings and self introduction) Slide 11 Sekian…Terima kasih…Hatur Nuhun….Thank you