House of Quality Template in Excel [PDF]

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House of Quality



Strong + Positive



X Negative # Strong Customer Rating



PT. Pos



JNE



Gojek



Competitor 4



5



0



0



5



0



Keamanan



5



0



0



0



0



Harga



5



0



0



0



0



Ketepatan



5



0



0



0



0



1



2



3



4



5



Customer Requirements (What)



Targets



50% 20%



1hr



Asurransi



Kecepatan



Repacking



Tiki



Identifikasi alamat



Cargo barang



Design Requirements (How)



Identifikasi warna



Direction of Improvement



10% 50%



Company



5



Technical



Competitor 1



4



Evaluation



Competitor 2



3



Competitor 3



2



Competitor 4 Absolute Importance



1 0



0



0



0



0



1(low) - 5(high)



= 9 High =3 Medium = 1 Low