Identifying The Expression of Making and Receiving Appointment - Reservation [PDF]

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Dialogue 1 Receptionist : Hello The Garuda Hotel. Guest : Hello, this is Raymond Deep. Have you got rooms for a family of four for tomorrow night, please? Receptionist : We have two twin rooms. Is that alright? Guest : Yes, that’s fine. How much is bed without breakfast, please? Receptionist : One hundred twenty-five thousand rupiahs per person per night. Guest : Good, I will take that room. Receptionist : Would you repeat your name, please? Guest : Raymond Deep. Receptionist : Would you repeat that again, please? Guest : Raymond Deep. Receptionist : OK. Thank you for your choice to stay in The Garuda Hotel. Guest : You are welcome.



Dialogue 2 Receptionist : Twenty Four Seven Clinic, Good Morning. Patient : Good Morning. This is Krishna Kumar. Could I make an appointment with Doctor Gunawan. Receptionist : Hold on, please. Let me check his schedule….. he will be in his office at five o’clock tomorrow afternoon. Patient : Is half past five tomorrow okay? Receptionist : That’s fine. Would you repeat your name, please? Patient : Krishna Kumar. Receptionist : Sorry? Patient : K-R-I-S-H-N-A K-U-M-A-R Receptionist : Could you spell that, please? Patient : K as in kangaroo, R as in ring, I as in important, S as in Singapore, H as in House, N as in Nepal, A as in apple, K as in kangaroo, U as in us, M as in mother, A as in apple, R as in ring. Receptionist : Thank you, Mr Kumar. See you tomorrow at half past five. Patient : You’re welcome. Identify the expressions used in the dialogues above by completing the table below. Making a call 1. ____________________



Receiving a call Hello, the Garuda Hotel



Making an appointment 2. ____________________



Making a reservation



Hearing nothing



Not sure



3. ____________________



4. ____________________



5. ____________________



Expressing time



Expressing place



Ending a call



6. ____________________



7. ____________________



8. ____________________