Passenger and Airport Services PDF [PDF]

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PASSENGER AND AIRPORT SERVICES AREAS OF ACTIVITY • Passenger & Baggage Handling • Reservations • Ticketing • Electronic Commerce: ET/XML/ERSPs • Radio Frequency Identification (RFID) Baggage Tags • Common Use Self Service (CUSS) Kiosks • DCS/Aircraft Movement Messages • Benchmarking of Service Delivery Standards • Ground Support Equipment/Aircraft Handling • Ramp Handling/Airside Safety/Handling Audits • Ground Handling Agreements • Airport Handling Consultancy Projects • Schedules Information Standards



PASSENGER AND AIRPORT SERVICES STRUCTURE Passenger Services Conference (PSC)



Airport Services Committee (ASC)



Ticketing Committee (PFPC)



Reservation Committee (RESCOM)



Travel Partner Standards Council (TPSC)



Passenger & Airport Data Interchange Standards Board (PADIS)



IATA Ground Handling Council (IGHC)



COMMITTEES & WORKING GROUPS WORKING GROUPS REPORTING TO PASSENGER SERVICES CONFERENCE (PSC):



WORKING GROUPS REPORTING TO IATA GROUND HANDLING COUNCIL:



• Common Use Self Services Management Group (CUSSMG) • Passenger Contact Information Working Group (PCIWG) • BSP Data Interchange Specifications Group (BDISG)



• Aviation Ground Services Agreements Working Group (AGSAWG) • Airside Safety Group (ASG) • Ramp Services and Equipment Group (RAMPSG)



WORKING GROUPS REPORTING TO AIRPORT SERVICES COMMITTEE (ASC): • DCS Message Working Group (DCSMWG) • Baggage Working Group (BWG) • Load Control Working Group (LCWG)



WORKING GROUPS REPORTING TO PADIS BOARD: • PADIS Reservations Sub-Group (RES) • PADIS Airports Sub-Group (APTS) • PADIS Technical Assessment Group (TAG) • XML Working Group (XMLWG)



WORKING GROUP REPORTING TO RESERVATION COMMITTEE (RESCOM): • Reservations Working Group (RESWG) 28-Feb-07



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PASSENGER SERVICES CONFERENCE (PSC) Contact: Mr. Michael Feldman Director, Passenger Tel: +41 22 770 2724, Fax: +41 22 770 2662 E-mail: [email protected] www.iata.org/workgroups/psc PSC enables airlines to come together to agree on standards and procedures for passenger and baggage handling, passenger reservations and passenger ticketing matters among others. Agreements reached at the Passenger Services Conference take the form of Resolutions or Recommended Practices. Resolutions are implemented on an industry-wide basis. PSC also provides a forum for the discussion of new developments in the airline industry and the development of policies and procedures to meet these changes.



TICKETING COMMITTEE (PFPC) Contact: Mr. David McEwen Manager, Ticketing Services Tel: +41 22 770 2086, Fax: +41 22 770 2662 E-mail: [email protected] www.iata.org/workgroups/pfpc PFPC develops and maintains standards and procedures related to interline ticket forms and procedures. The committee is responsible for the development of standards for electronic tickets and other electronic documents and procedures. Airline membership consists of experts responsible for the development of ticket forms and ticketing procedures.



RESERVATIONS COMMITTEE (RESCOM) Contact: Mr. Yngvar Sundsfjord Manager, Reservations & Ticketing Standards Tel: +41 22 770 2726, Fax: +41 22 770 2662 E-mail: [email protected] www.iata.org/workgroups/rescom RESCOM is responsible for Resolutions and Recommended Practices related to passenger reservations procedures. It also develops recommendations for amendments to the ATA/IATA AIRIMP manual. Since the airline reservations process has always been highly automated, automation issues represent a significant portion of the work of this committee. Also, as Computer Reservations Systems (CRSs) became more and more involved in the airline business, these companies have become heavily involved in the development of standards and procedures. RESCOM oversees the IATA Reservations Services Manual. This is a field reference document which describes the standards and procedures necessary for interline reservations. It also includes electronic commerce implementation guides for electronic ticketing, smart card and electronic reservation services providers. Airline membership consists of passenger reservations experts, their counterparts from CRS suppliers and other members of IATA’s Strategic Partnerships.



PASSENGER AND AIRPORT DATA INTERCHANGE STANDARDS (PADIS) BOARD Contact: Mr. Yngvar Sundsfjord Manager, Reservations & Ticketing Standards Tel: +41 22 770 2726, Fax: +41 22 770 2662 E-mail: [email protected] www.iata.org/workgroups/padis PADIS approves and maintains Electronic Data Interchange (EDI) message standards for airline passenger travel and for airline related passenger service activity. Membership of the PADIS Board consists of airline industry experts from IATA member airlines, ATA member airlines and members of the Strategic Partnerships.



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IATA GROUND HANDLING COUNCIL (IGHC) Contact: Mr. Thierry Nossent Assistant Director, Airport & Inflight Services Tel: +41 22 770 2042, Fax: +41 22 770 2631 E-mail: [email protected] www.iata.org/workgroups/ighc The IATA Ground Handling Council (IGHC) reports to the Airport Services Committee. It is the principle forum of organisations involved in world-wide airline ground handling services. The IGHC brings together IATA and non-IATA airlines, independent ground handling companies, airports, participants in the IATA Strategic Partnerships and other parties. The IGHC meets on an annual basis usually in May. At this meeting more than 650 executives meet to discuss issues of mutual concern and of special interest to the ground handling community. The trade show, seminar and working groups held in conjunction with the annual meeting provide an ideal opportunity to meet new business contacts, maintain and establish new ones and learn about the latest products and services available to the ground handling industry.



TRAVEL PARTNERS STANDARDS COUNCIL (TPSC) Contact: Mr. Mike Muller Assistant Director, Passenger Services Tel: +41 22 770 2731, Fax: +41 22 770 2662 E-mail: [email protected] www.iata.org/workgroups/tpsc The Travel Partners Standards Council (TPSC) develops standards for use by surface operators including surface transportation and accommodation documents issued through the airline distribution systems. These standards are published in the IATA Travel Partners Standards Council Manual.



AIRPORT SERVICES COMMITTEE (ASC) Contact: Mr. Thierry Nossent Assistant Director, Airport & Inflight Services Tel: +41 22 770 2042, Fax: +41 22 770 2631 E-mail: [email protected] www.iata.org/workgroups/asc The Airport Services Committee develops and maintains the standards and procedures necessary for the handling of passengers and baggage at airports including all forms and regulations. It is also responsible for IATA’s Tutorial Ground Handling Standards, published separately in the IATA Airport Handling Manual. The ASC provides overall policy direction and general management for all of IATA’s airport services activities including the financial performance of its products and services. Airport standards and procedures are published in the IATA Airport Handling Manual. The ASC is also active in the development of industry procedures for passenger and baggage security, departure control and message standards. Airline membership consists of multi-disciplinary experts specialising in passenger and baggage service, departure control systems (DCS), and many ground handling activities.



SCHEDULES INFORMATION STANDARDS COMMITTEE (SISC) Contact: Ms. Isabella Ioannoni Assistant Manager, Passenger Standards Development Tel: +1 514 874 0202 Ext. 3440, Fax: +1 514 874 1779 E-mail: [email protected] www.iata.org/workgroups/sisc The Schedules Information Standards Committee (SISC) meets prior to the Schedules Conferences twice yearly. SISC is responsible for the Standard Schedules Information Manual (SSIM), which contains standard formats for the exchange of airline schedules data and for the request of departure and arrival slots by airlines from airport coordinators. SISC is attended by member airlines and Strategic Partnerships members. 2



WORKING GROUPS REPORTING TO THE PASSENGER SERVICES CONFERENCE (PSC) COMMON USE SELF SERVICE MANAGEMENT GROUP (CUSSMG) Contact: Mr. Chris Miles Manager, Airport & Inflight Services Tel: +41 22 770 2716, Fax: +41 22 770 2631 E-mail: [email protected] www.iata.org/workgroups/cussmg



PASSENGER CONTACT INFORMATION WORKING GROUP (PCIWG) Contact: Mr. Mike Muller Assistant Director, Passenger Services Tel: +41 22 770 2731, Fax: +41 22 770 2662 E-mail: [email protected]



The CUSSWG has been created, as a joint ATA/IATA body, to develop an industry standard for the common use self service kiosk, platform and software architecture. The Group will liaise with other industry groups as appropriate, including the Airport Services Committee (ASC). CUSSMG will co-operate with the Airports Council International (ACI) as required. The objective of the group is:



passenger contact information in a timely manner.



• To define and agree a specification for an industry standard interface which acts between airline systems and a Common Use Self Service (CUSS) system • To define and agree a specification for an industry CUSS system • To agree a process/procedure for managing the ongoing support and development of the required data interface (middleware) to ensure it meets all the participating entities requirements (e.g. airline, airport, ground handling company, data service provider) • To agree on minimum operational standards for CUSS for use by suppliers.



The PCIWG develops guidelines for the collection of accurate



BSP DATA INTERCHANGE SPECIFICATION GROUP (BDISG) Contact: Ms. Isabella Ioannoni Assistant Manager, Passenger Standards Development Tel: +1 514 874 0202 Ext. 3440, Fax: +1 514 874 1779 E-mail: [email protected] www.iata.org/workgroups/pasdex The BSISG develops and maintains data Interchange specifications for the exchange of passenger ticketing and related data between BSP business partners. Meetings are open to airlines and Strategic Partners who provide agent reporting data (RET) to a BSP.



WORKING GROUPS REPORTING TO ASC LOAD CONTROL WORKING GROUP (LCWG) Contact: Mr. Maurizio Anichini Manager, Airport & Inflight Services Tel: + 41 22 770 2845, Fax: +41 22 770 2631 E-mail: [email protected] www.iata.org/workgroups/lcwg



BAGGAGE WORKING GROUP (BWG) Contact: Mr. Chris Miles Manager, Airport & Inflight Services Tel: +41 22 770 2716, Fax: +41 22 770 2631 E-mail: [email protected] www.iata.org/workgroups/bwg



The Load Control Working Group (LCWG) shall:



Reviews the IATA Baggage Messages contained in Recommended Practice 1745.



• Consist of representatives from ATA/IATA carriers and participants in the IATA Partnership Programme with an interest in load control data • Review and develop recommendations (in the form of amended or new Recommended Practices) to the Airport Services Committee (ASC) on load control • Review, update and correct problems that relate to the use of EDP Exchange for Semi-permanent data for check-in and load control • Review existing AHM050 and Chapter 5 of the Airport Handling Manual • Submit proposals for updates in order to cover the latest industry requirements by the development of standards and achieve effectiveness of the related AHMs to satisfy the requirements of the latest generation EDP weight and balance programmes.



IATA DCS MESSAGE WORKING GROUP (DCSMWG) Contact: Mr. Chris Miles Manager, Airport & Inflight Services Tel: +41 22 770 2716, Fax: +41 22 770 2631 E-mail: [email protected] www.iata.org/workgroups/asc Reviews and updates the Recommended Practices relating to Departure Control Systems as shown in IATA Recommended Practices 17071719c.



WORKING GROUPS REPORTING IGHC AVIATION GROUND SERVICES AGREEMENTS WORKING GROUP (AGSAWG) Contact: Mr. Thierry Nossent Assistant Director, Airport & Inflight Services Tel: +41 22 770 2042, Fax: +41 22 770 2631 E-mail: [email protected] www.iata.org/workgroups/ighc The Aviation Ground Services Working Group reports to the IATA Ground Handling Council. It is responsible for the Aviation Ground Services Agreement (SGHA) which forms a "model" contract for the provision of ground handling services. This document is used 28-Feb-07



hundreds of times each year as the basis for almost all of the ground handling agreements between carriers and ground handling companies. The Members of the AGSA/WG are highly seasoned managers representing IATA carriers and ground handling companies. The agreement is changed every five years and the working group meets on a regular basis each year in preparation for this change. As part of its work programme, the working programme liaises with other industry activities e.g. IATA Legal Advisory Committee and Risk and Insurance Managers Panel. Changes to the SGHA must be approved by the full IATA Ground Handling Council and IATA Airport Services Committee.



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WORKING GROUPS REPORTING IGHC (continued) RAMP SERVICES & EQUIPMENT GROUP (RAMPSG) Contact: Mr. Chris Miles Manager, Airport & Inflight Services Tel: +41 22 770 2716, Fax: +41 22 770 2631 E-mail: [email protected] www.iata.org/workgroups/ighc • Develops recommendations for industry standards related to airport ground handling procedures, in particular those related to aircraft and ground handling matters • Reviews and assists in the development of functional recommendations, standards, safe operating procedures and training related to ground support equipment



• Acts as a forum and focal point for information on future developments and new Ground Support Equipment products and services



AIRSIDE SAFETY GROUP (ASG) Contact: Mr. Maurizio Anichini Manager, Airport & Inflight Services Tel: + 41 22 770 2845, Fax: +41 22 770 2631 E-mail: [email protected] www.iata.org/workgroups/ighc Develops standards, products and services to enhance airside safety by addressing both human and technical issues.



WORKING GROUPS REPORTING PADIS BOARD PADIS BOARD Contact: Mr. Yngvar Sundsfjord Manager, Reservations & Ticketing Standards Tel: +41 22 770 2726, Fax: +41 22 770 2662 E-mail: [email protected]



PADIS AIRPORTS SUB-GROUP (APTS) www.iata.org/workgroups/padis



Application development sub-groups under the direction of the PADIS Board develop the functional business requirements for the various application-level messages based on the UN/EDIFACT interactive message standards. The two sub-groups undertaking this part of the PADIS process are (RES) and (APTS). All subgroups develop guidelines for the implementation of the PADIS messages.



PADIS TECHNICAL ASSESSMENT SUB-GROUP (TAG) www.iata.org/workgroups/padis



PADIS RESERVATIONS SUB-GROUP (RES) www.iata.org/workgroups/padis



Develops the requirements for airport services such as check-in, departure control, baggage services and weight and balance.



Provides technical expertise to develop the PADIS message specifications



XML WORKING GROUP (XMLWG) www.iata.org/workgroups/xmltf Develops XML message specifications



Develops the requirements for reservations messages.



WORKING GROUPS REPORTING TO RESCOM RESERVATIONS WORKING GROUP (RESWG) Contact: Mr. Yngvar Sundsfjord Manager, Reservations & Ticketing Standards Tel: +41 22 770 2726, Fax: +41 22 770 2662 E-mail: [email protected] www.iata.org/workgroups/rescom The RESWG develops recommendations for future reservations tools and procedures.



WORKING GROUPS REPORTING TO SISC AD-HOC GROUPS REPORTING TO THE SCHEDULES INFORMATION STANDARDS COMMITTEE Contact: Ms. Isabella Ioannoni Assistant Manager, Passenger Standards Development Tel: +1 514 874 0202 Ext. 3440, Fax: +1 514 874 1779 E-mail: [email protected] APPENDIX A/D/F/I TASK FORCE The A/D/F/I Task Force makes recommendations to SISC on changes to aircraft type codes, airport passenger terminal codes, time zone information and region codes.



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ADDITIONAL BENEFITS SCHEDULES CONFERENCE EXHIBITION Strategic Partners involved in this area may at discounted rates, exhibit at IATA’s twice yearly Schedules Conference. The exhibition provides the opportunity for interested airlines delegates to meet the Strategic Partners.



PASSENGER SERVICES COURSES Strategic Partnerships members may attend at a reduced fee, IATA training courses including:



• Passenger Fares and Ticketing (10 days) • Advanced Passenger Fares and Ticketing (10 days) • Passenger Fares and Ticketing (10 days) • Passenger Tariff Workshop (3 days) • Managing the Airline Reservations Function (5 days) • Slot Allocation Procedures (3 days)



PUBLICATIONS Partners receive complimentary copies of publications in their area(s) of expertise:



• Passenger Services Conference Resolution Manual • Airline Coding Directory • ATA/IATA Reservations Interline Message Procedures - Passenger (AIRIMP) • Ticketing Handbook • MITA Manual • Travel Partners Standards Council • Baggage Services Manual • Airport Handling Manual Additionally, SISC participants receive: • Standard Schedules Information Manual, downloadable from the SISC private web site. BDISG members receive: • BSP Data Interchange Specifications Handbook, downloadable from the BDISG private web site.



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