Process Flow Chart of A KFC [PDF]

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Develop a detailed process flow chart of a KFC shop. The output should be a detailed process flow chart along with its analysis for different process performance criteria i.e. bottleneck, Cycle time, Overall service lead time, TAKT time, efficiency etc.



Customers



Cashier



Start Customers enter restaurant – 15s



Customers gets in queue to order – 15s



Line to order-120s



Customers Order – 120s Customers Receives Receipt-5s



Cook



Receive Customers Order and input the order in POS-10s



Give Customer Receipt-5s



Stores food in storage area- 20s



Receive Food from storage area-10s Deny food -10s



Cashier checks receipt -10s



No Does the order token number match the order no.-60s from kitchen



Customer hands cashier receipt – 5s



END



Customer receives food (may eat or take away)10s



Prepare Food as per order -360 s



Call Customers token number -5s



Wait to pick up food – 300s



Customers walks to counter to pick up food/ waits in the line10s



Receive Customer order through Cashier – 5 s



Yes Give Customer the food -5s



1. Bottleneck is the preparation of the food item which takes around 360s, the highest among all other processes.



2. Cycle Time: steps process 1 Cook receives order 2 Prepare Food as per order 3 Give food to Cashier4 Stores food in storage area Total



Time taken(seconds) 5 360 20 10 395



3. Overall Service Lead Time: steps process 1 Cashier receive Customers Order and input the order in POS 2 Give Customer Receipt 3 Cook receives order 4 Prepare Food as per order 5 Give food to Cashier6 Receive Food from storage area 7 Calls customer token number 8 Delay from customer 9 Cashier checks receipt 10 Does the order token number match the order no ? 11 Give Customer the food (if yes) 12 Give Customer the food (if no)



4. TAKT Time: Shift time for KFC: 12 hours = 720 mins Average customer demand = 360 So, TAKT Time = 720/360 = 2 mins



5. Efficiency: Effective capacity = 480 orders Actual average Capacity = 360 orders So, Efficiency = 360/480 = 75%



Time taken(seconds) Time taken(seconds) 10 10 5 5 5 5 360 360 20 20 10 10 5 5 15 15 10 10 60 60 5 10 505 510