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Questionnaire for English Course Design for Hotel Receptionist
Name:
____________________________________
Age:
____ years old
Job Position: ____________________________________
Sex:
Male/Female
Department:
____________________________________
Hobbies:
____________________________________
Instruction: Please answer the questionnaire by checking in the relevant box. Example: 1. What is your highest educational level: SPM
Diploma
STPM/STAM
Degree
*For Diploma & Degree please state the course title: _________________ 2. Have you taken any English courses for hotel receptionist before? YES
NO
*If yes please state when you joined the course: _________________ 3. How long have you been working as a hotel receptionist? Less than 1 year
1 to 2 years
2 to 3 years
More than 3 years
4. On the scale 1 to 5, please indicate the importance level for each skill to your job (1= least important to 5 = most important): Skills
Importance
Listening:
1
2
3
4
5
Speaking:
1
2
3
4
5
Reading:
1
2
3
4
5
Writing:
1
2
3
4
5
√
5. On the scale of 1 to 4, please put the number 1 to 4 on how often you use for each skill in your daily job-routine (1 = occasionally, 2 = sometimes, 3 = frequently, 4 = always):
Skills
Frequency
Listening: Speaking: Reading: Writing: 6. What is your English skill level? Please circle the appropriate level: Skills
Level
Listening:
Beginner
Intermediate Advanced
Speaking:
Beginner
Intermediate Advanced
Reading:
Beginner
Intermediate Advanced
Writing:
Beginner
Intermediate Advanced
7. Below is the list of hotel receptionist job tasks, on the scale of 1 to 5 (see the key indicators) please identify how good are you in handling the job task: *Key indicator: 1 = I try but I’m not very good 2 = I can do it but I make a lot of mistakes 3 = I’m OK at doing this but I make a few mistakes 4 = I’m quite good at doing this – I don’t make many mistakes 5 = I’m very good at doing this – I hardly make any mistakes Job Tasks
How good am I?
Welcoming & greeting guests
1
2
3
4
5
Checking-in
1
2
3
4
5
Checking-out
1
2
3
4
5
Taking room reservation via walk-in
1
2
3
4
5
Taking room reservation via phone
1
2
3
4
5
Explaining room rate
1
2
3
4
5
Explaining about the hotel
1
2
3
4
5
Explaining hotel’s facilities
1
2
3
4
5
Explaining on key drop
1
2
3
4
5
Explaining on room’s facilities
1
2
3
4
5
Taking payment
1
2
3
4
5
Giving directions
1
2
3
4
5
Giving information on touristic spots
1
2
3
4
5
Handling complaints & reports
1
2
3
4
5
Describing menu
1
2
3
4
5
Bidding farewell
1
2
3
4
5
11. Check one box in each item that best describes you. Totally
Totally
Agree
Agree
Neutral
Disagree
Disagree
1. I don’t mind if people laugh at me when I speak English. 2. I like to try using new words although I’m not completely sure of them. 3. I feel very confident to learn English successfully.
4. I’m personally motivated to learn English.
5. I really enjoy working with other people in groups.
6. I like to understand general idea of what I read and listen 7. I learn English one step at a time.
8. I speak English spontaneously.
9. I am not afraid to make mistake in learning English.
10. I also learn English outside of the classroom.
12. Do you have any comments? If any please state: ________________________________________________________________________ ________________________________________________________________________
