Casa Sofea Hotel Minutes of Meeting [PDF]

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CASA SOFEA HOTEL MINUTES OF MEETING



I.



CALL TO ORDER



Team



Management Meeting



Name Location Date Time Attendees



Google Meet (via Online) 23rd June 2020 2:00 – 3:00 P.M. 1) Chairman : Ms Linda Banchemin [CE 160091] 2) Human Resource Manager :Mr. Kong We Chun [AE160092] 3) Food & Beverage Manager : Ms. Iesvariya A/P Kalimuthu [CE160030] 4) Marketing/Sales Manager : Mr. Raja Ahmad Lutfi B Raja Kamarul Shahrin [CE170095] 5) Customer Service Manager : Mr. Muhammad Nur Salam Bin Zolkepli [CE170024] 6) Housekeeping Manager : Mr. Muhammad Zaim Bin Zaidi Ong [CE170003]



II.



MAIN AGENDA NO . 1.0



AGENDA Introduction 1.0 Greetings and introduction by Chairman and



2.0



short briefing about the meeting proposed. Current Situation II.1Chairman 



The discussion about drop in occupancy rates, and discuss the ways of improving the sales in the market, short-term and long-term plans to overcome the problems with the top



ACTIONS By Whom



By When



management pandemic.



team



due



to



COVID-29



II.2Sales Department Manager  Uncertainty in economic conditions - the constant changes in marketing trends.  Following the old marketing practices. II.3Food & Beverage Department Manager  The storage of old food and beverage stock with zero profit. 



Workers doesn’t have any duties.







There is significant loss of skilled employees which affect the performance of the service of the company.



  II.4Human Resource Manager  II.5House Keeping Manager  II.6Customer Service Manager  Price rate per night for room is little bit expensive compared to other hotels.  Cleanliness is not satisfied, especially for the room. 3.0



Upcoming Plan Implementation 3.1 Sales Department Manager  Marketing strategies is to form partnerships with other local businesses that allow to offer added value to guests as people who often



look for the option that gives the most return for the least investment. 



By



creating



different



partnerships



for



travelers with different interests is an effective way to ensure the entire tourism market is covered.  



Online marketing strategy by engaging our guests on social media, messaging apps, upgrading, and improving our website to be more user friendly and more intuitive.



3.2 Food & Beverage Department Manager  The food and beverage are sold out of the hotel which helps the increases sales by 30%. 



The flexible schedules must be implemented and offer to employees.







The extra workers that mostly free on their duty time should be transfer to other departments such as housekeeping. This will reduce



the



number



employees.



3.3 Human Resource Manager



3.4 House Keeping Manager



of



recruiting



new



3.5 Customer Service Manager  Housekeeping department will pay more attention about cleanliness issues. 



The survey about the customer’s satisfaction will be taken in order to make the improvement.



4.0



Other Matters 4.1 The resignation of restaurant staff 4.2 Other branches state



III.



CLOSING REMARKS



Prepared By: 1. LINDA A/P BANCHEMIN [CE 160091] 2. KONG WE CHUN [AE160092] 3. IESVARIYA A/P KALIMUTHU [CE160030] 4. RAJA AHMAD LUTFI B RAJA KAMARUL SHAHRIN [CE170095] 5. MUHAMMAD NUR SALAM BIN ZOLKEPLI [CE170024] 6. MUHAMMAD ZAIM BIN ZAIDI ONG [CE170003]