TQM Key Words [PDF]

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1. TQM 2. QM 3. Total Quality Management 4. Total Quality 5. Quality Management 6. Quality Assurance 7. Quality Control 8. Quality improvement 9. Quality System 10.ISO 9000 11.ISO 9001 12.MBNQA 13.Balridge 14.EFQM 15.Deming Prize 16.Quality Award 17.Quality assessment 18.Process improvement 19.Cost of Quality 20.Quality Indicators 21.Continuous improvement 22.Continual Improvement 23.Six Sigma 24.SPC 25.Statistical Process Control 26.Business Excellence 27.Performance Improvement 28.Organizational Excellence 29.Service Quality



Libraries Act on Their LibQUAL+ Findings: From Data to Action Type: Review Cathie Jilovsky Library Management, Volume: 27 Issue: 4/5, 2006 Abstract | HTML | Reprints and Permissions 2



Customer Service: Empowerment and Entrapment Type: Review Andrew Sturdy, Irena Grugulis, Hugh Willmott European Journal of Marketing, Volume: 40 Issue: 9/10, 2006 Abstract | HTML | Reprints and Permissions 3



TQM practices, service quality, and market orientation: Some empirical evidence from a developing country Type: Research paper Nusrah Samat, T. Ramayah, Norizan Mat Saad Management Research News, Volume: 29 Issue: 11, 2006 Preview | Abstract | HTML | PDF (228 KB) | References | Reprints and Permissions



Improving self service the six sigma way at Newcastle University Library Type: Case study Susan Kumi, John Morrow Program, Volume: 40 Issue: 2, 2006 Preview | Abstract | HTML | PDF (129 KB) | References | Reprints and Permissions 2



Use of ISO 9004:2000 and other business excellence tools in Canada Type: Research paper A. Wilcock, S. Karapetrovic, K. Boys, P. Piche International Journal of Quality & Reliability Management, Volume: 23 Issue: 7, 2006 Preview | Abstract | HTML | PDF (180 KB) | References | Reprints and Permissions 3



A sustainable continuous improvement methodology at an aerospace company Type: Case study Nadia Bhuiyan, Amit Baghel, Jim Wilson International Journal of Productivity and Performance Management, Volume: 55 Issue: 8, 2006 Preview | Abstract | HTML | PDF (215 KB) | References | Reprints and Permissions 4



Classification and application of problem solving quality tools: A manufacturing case study Type: Case study Catherine Hagemeyer, John K. Gershenson, Dana M. Johnson The TQM Magazine, Volume: 18 Issue: 5, 2006 Preview | Abstract | HTML | PDF (385 KB) | References | Reprints and Permissions 5



A Delphi study on motivation for ISO 9000 and EFQM Type: Research paper Heras Saizarbitoria Iñaki, German Arana Landín, Martí Casadesús Fa International Journal of Quality & Reliability Management, Volume: 23 Issue: 7, 2006 Preview | Abstract | HTML | PDF (355 KB) | References | Reprints and Permissions 6



The evolving path of TQM: towards business excellence and stakeholder value Type: Research paper Cristina Mele, Maria Colurcio International Journal of Quality & Reliability Management, Volume: 23 Issue: 5, 2006 Preview | Abstract | HTML | PDF (242 KB) | References | Reprints and Permissions 7



Crazy days call for crazy ways? Narrating Tom Peters Type: Literature review David Collins, Ceri Watkins Management Decision, Volume: 44 Issue: 5, 2006 Preview | Abstract | HTML | PDF (142 KB) | References | Reprints and Permissions 8



Want to improve strategic execution? Simons says levers Type: General review Norman T. Sheehan Journal of Business Strategy, Volume: 27 Issue: 6, 2006 Preview | Abstract | HTML | PDF (143 KB) | References | Reprints and Permissions 9



Achieving business excellence through synchronous supply in the automotive sector Type: Conceptual Paper David Bennett, James O'Kane Benchmarking: An International Journal, Volume: 13 Issue: 1/2, 2006 Preview | Abstract | HTML | PDF (146 KB) | References | Reprints and Permissions 10



An analysis of European textile sector competitiveness Type: Case study Nicholas Bilalis, Luk N. Van Wassenhove, Emmanuel Maravelakis, Andreas Enders, Vassilis Moustakis, Aristomenis Antoniadis Measuring Business Excellence, Volume: 10 Issue: 1, 2006 Preview | Abstract | HTML | PDF (457 KB) | References | Reprints and Permissions 11



Computer‐aided SPC and cybernetic view on quality control Type: Viewpoint Xia Pan International Journal of Quality & Reliability Management, Volume: 23 Issue: 9, 2006 Preview | Abstract | HTML | PDF (135 KB) | References | Reprints and Permissions 12



Six Sigma arises from the ashes of TQM with a twist Type: Viewpoint Ken Black, Lee Revere International Journal of Health Care Quality Assurance, Volume: 19 Issue: 3, 2006 Preview | Abstract | HTML | PDF (141 KB) | References | Reprints and Permissions 13



Toshiba sparks a wave of innovation: New structures and incentives stimulate employee creativity Type: Case study Human Resource Management International Digest, Volume: 14 Issue: 6, 2006 Preview | Abstract | HTML | PDF (43 KB) | Reprints and Permissions 14



Six sigma: effective handling of deep rooted quality problems Type: Case study Andrew Lee‐Mortimer Assembly Automation, Volume: 26 Issue: 3, 2006 Preview | Abstract | HTML | PDF (283 KB) | Reprints and Permissions 15



Employee perceptions of the rewards associated with six sigma Type: Research paper Kim Buch, Ann Tolentino Journal of Organizational Change Management, Volume: 19 Issue: 3, 2006 Preview | Abstract | HTML | PDF (127 KB) | References | Reprints and Permissions 16



Six sigma for service processes Type: Research paper Jiju Antony Business Process Management Journal, Volume: 12 Issue: 2, 2006 Preview | Abstract | HTML | PDF (178 KB) | References | Reprints and Permissions 17



A Study on the Creative Value Innovation Strategy and Creative Value Design Type: General review Kang Koon Lee, Young H. Park Asian Journal on Quality, Volume: 7 Issue: 3, 2006 Preview | Abstract | PDF (430 KB) | Reprints and Permissions 18



A review and comparison of six sigma and the lean organisations Type: General review Tony Bendell The TQM Magazine, Volume: 18 Issue: 3, 2006



Preview | Abstract | HTML | PDF (133 KB) | References | Reprints and Permissions 19



Six Sigma Quality for Business and Manufacture Type: Review K. Narasimhan The TQM Magazine, Volume: 18 Issue: 4, 2006 Abstract | HTML | Reprints and Permissions 20



Selection of six sigma projects in the UK Type: Research paper Ricardo Banuelas, Charles Tennant, Ian Tuersley, Shao Tang The TQM Magazine, Volume: 18 Issue: 5, 2006 Preview | Abstract | HTML | PDF (290 KB) | References | Reprints and Permissions 21



A rational reconstruction of Six‐Sigma's breakthrough cookbook Type: Research paper Henk de Koning, Jeroen de Mast International Journal of Quality & Reliability Management, Volume: 23 Issue: 7, 2006 Preview | Abstract | HTML | PDF (209 KB) | References | Reprints and Permissions 22



Plant location, ISO 9000 certifications and quality management practices: An empirical investigation Type: Research paper Mohamed A. Youssef, Salem M. Al‐Ghamdi, James V. Koch, Tom Dolan International Journal of Quality & Reliability Management, Volume: 23 Issue: 8, 2006 Preview | Abstract | HTML | PDF (257 KB) | References | Reprints and Permissions 23



Glut of information, dearth of knowledge? A consideration of the information needs of practitioners identified during the FAME project Type: Research paper Pat Gannon‐Leary Library Review, Volume: 55 Issue: 2, 2006 Preview | Abstract | HTML | PDF (133 KB) | References | Reprints and Permissions 24



South Africa - COHSASA celebrates ten years Type: Secondary article International Journal of Health Care Quality Assurance, Volume: 19 Issue: 7, 2006 Abstract | HTML | 25



Exploiting institutional contradictions: The role of management accounting in continuous improvement implementation Type: Research paper Gun Abrahamsson, Jonas Gerdin Qualitative Research in Accounting & Management, Volume: 3 Issue: 2, 2006 Preview | Abstract | HTML | PDF (183 KB) | References | Reprints and Permissions 26



Green productivity indexing: A practical step towards integrating environmental protection into corporate performance Type: Research paper N. Mohan Das Gandhi, V. Selladurai, P. Santhi International Journal of Productivity and Performance Management, Volume: 55 Issue: 7, 2006 Preview | Abstract | HTML | PDF (244 KB) | References | Reprints and Permissions 27



Process‐based knowledge management system for continuous improvement Type: Research paper Kevin D. Barber, J. Eduardo Munive‐Hernandez, John P. Keane International Journal of Quality & Reliability Management, Volume: 23 Issue: 8, 2006 Preview | Abstract | HTML | PDF (364 KB) | References | Reprints and Permissions 28



Increasing the visibility of hidden failure costs Type: Research paper Suresh Kumar Krishnan Measuring Business Excellence, Volume: 10 Issue: 4, 2006 Preview | Abstract | HTML | PDF (744 KB) | References | Reprints and Permissions 29



Performance management at EDF Energy: ambition into action Type: Case study Mark Bromley, Robin Cuthbertson, Veronica Martinez, Mike Kennerley Measuring Business Excellence, Volume: 10 Issue: 3, 2006 Preview | Abstract | HTML | PDF (396 KB) | References | Reprints and Permissions 30



Knowledge‐based benchmarking of production performance Type: Research paper B. Denkena, R. Apitz, C. Liedtke Benchmarking: An International Journal, Volume: 13 Issue: 1/2, 2006 Preview | Abstract | HTML | PDF (125 KB) | References | Reprints and Permissions 31



Profitability in professional sports and benchmarking: the case of NBA franchises Type: Research paper Mahmoud M. Nourayi Benchmarking: An International Journal, Volume: 13 Issue: 3, 2006 Preview | Abstract | HTML | PDF (164 KB) | References | Reprints and Permissions



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Carry on caring: How leadership development boosts NHS performance Type: General review Development and Learning in Organizations: An International Journal, Volume: 20 Issue: 4,2006 Preview | Abstract | HTML | PDF (42 KB) | References | Reprints and Permissions 33



Time‐based analysis of total cost of patient episodes: A case study of hip replacement Type: Case study Antti Peltokorpi, Jaakko Kujala International Journal of Health Care Quality Assurance, Volume: 19 Issue: 2, 2006 Preview | Abstract | HTML | PDF (272 KB) | References | Reprints and Permissions 34



Confluence of Six Sigma, simulation and environmental quality: An application in foundry industries Type: Case study H. Sekhar, R. Mahanti Management of Environmental Quality: An International Journal, Volume: 17 Issue: 2, 2006 Preview | Abstract | HTML | PDF (218 KB) | References | Reprints and Permissions 35



Similarities and differences between TQM, six sigma and lean Type: Research paper Roy Andersson, Henrik Eriksson, Håkan Torstensson The TQM Magazine, Volume: 18 Issue: 3, 2006 Preview | Abstract | HTML | PDF (190 KB) | References | Reprints and Permissions 36



Lean production, six sigma quality, TQM and company culture Type: Conceptual Paper Jens J. Dahlgaard, Su Mi Dahlgaard‐Park The TQM Magazine, Volume: 18 Issue: 3, 2006 Preview | Abstract | HTML | PDF (240 KB) | References | Reprints and Permissions 37



Continuous improvement safeguards factory's future at Innovia Films: Training program helps to change the organizational culture Type: Case study Human Resource Management International Digest, Volume: 14 Issue: 2, 2006 Preview | Abstract | HTML | PDF (69 KB) | Reprints and Permissions 38



Implementation of the ISO 9001: from QMS to business model Type: Research paper Franka Piskar, Slavko Dolinsek



Industrial Management & Data Systems, Volume: 106 Issue: 9, 2006 Preview | Abstract | HTML | PDF (172 KB) | References | Reprints and Permissions 39



Communicating six sigma's benefits to top management Type: Research paper Johannes Freiesleben Measuring Business Excellence, Volume: 10 Issue: 2, 2006 Preview | Abstract | HTML | PDF (246 KB) | References | Reprints and Permissions 40



Cancer Care Ontario and integrated cancer programs: Portrait of a performance management system and lessons learned Type: Case study Siu Mee Cheng, Leslee J. Thompson Journal of Health Organization and Management, Volume: 20 Issue: 4, 2006 Preview | Abstract | HTML | PDF (107 KB) | References | Reprints and Permissions 41



A lean route to manufacturing survival Type: Case study Andrew Lee‐Mortimer Assembly Automation, Volume: 26 Issue: 4, 2006 Preview | Abstract | HTML | PDF (525 KB) | Reprints and Permissions 42



Assessment of development of the learning organization concept in Jordanian industrial companies Type: Research paper Marah F. Abu Khadra, Ibrahim A. Rawabdeh The Learning Organization, Volume: 13 Issue: 5, 2006 Preview | Abstract | HTML | PDF (285 KB) | References | Reprints and Permissions 43



The satisfaction levels of UK construction clients based on the performance of consultants: Results of a case study Type: Research paper Jianxi Cheng, David G. Proverbs, Chike F. Oduoza Engineering, Construction and Architectural Management, Volume: 13 Issue: 6, 2006 Preview | Abstract | HTML | PDF (323 KB) | References | Reprints and Permissions



Call centre management: responsibilities and performance Type: Research paper George Robinson, Clive Morley International Journal of Service Industry Management, Volume: 17 Issue: 3, 2006 Preview | Abstract | HTML | PDF (176 KB) | References | Reprints and Permissions 2



USA - AHRQ summary statement on comparative hospital public reporting Type: Secondary article International Journal of Health Care Quality Assurance, Volume: 19 Issue: 3, 2006 Abstract | HTML | 3



Increasing the visibility of hidden failure costs Type: Research paper Suresh Kumar Krishnan Measuring Business Excellence, Volume: 10 Issue: 4, 2006 Preview | Abstract | HTML | PDF (744 KB) | References | Reprints and Permissions 4



Design for Robustness and Cost Effectiveness: The Case of an Optical Profilometer Type: General review Antonio Baldi, Paola Pedone, Daniele Romano Asian Journal on Quality, Volume: 7 Issue: 1, 2006 Preview | Abstract | PDF (208 KB) | Reprints and Permissions 5



Comparative evaluation of practices: lessons from R&D organizations Type: Research paper N. Mrinalini, Pradosh Nath Benchmarking: An International Journal, Volume: 13 Issue: 1/2, 2006 Preview | Abstract | HTML | PDF (111 KB) | References | Reprints and Permissions 6



Quality and assessment in context: a brief review Type: Research paper Fred A. Koslowski III Quality Assurance in Education, Volume: 14 Issue: 3, 2006 Preview | Abstract | HTML | PDF (141 KB) | References | Reprints and Permissions 7



Perceptual non‐intrusive speech quality assessment using a self‐organizing map Type: Research paper Abdulhussain E. Mahdi Journal of Enterprise Information Management, Volume: 19 Issue: 2, 2006 Preview | Abstract | HTML | PDF (435 KB) | References | Reprints and Permissions 8



South Africa - COHSASA celebrates ten years Type: Secondary article International Journal of Health Care Quality Assurance, Volume: 19 Issue: 7, 2006 Abstract | HTML | 9



Effect of modified packaging and storage time of cocoa pods on the commercial quality of cocoa beans Type: Research paper S.O. Aroyeun, J.O. Ogunbayo, A.O. Olaiya British Food Journal, Volume: 108 Issue: 2, 2006 Preview | Abstract | HTML | PDF (192 KB) | References | Reprints and Permissions 10



On the quality assessment of advanced e‐learning services Type: Research paper Antonia Stefani, Bill Vassiliadis, Michalis Xenos Interactive Technology and Smart Education, Volume: 3 Issue: 3, 2006 Preview | Abstract | PDF (904 KB) | Reprints and Permissions 11



Wine's placebo effect: How the extrinsic cues of visual assessments mask the intrinsic quality of South African red wine Type: Conceptual Paper David A. Priilaid International Journal of Wine Marketing, Volume: 18 Issue: 1, 2006 Preview | Abstract | HTML | PDF (181 KB) | References | Reprints and Permissions 12



Quality assessment of family planning services in urban health centers of Shahid Beheshti Medical Science University, 2004 Type: Research paper Masoumeh Simbar, Mahboobeh Ahmadi, Golnoosh Ahmadi, Hamid Reza Alavi Majd International Journal of Health Care Quality Assurance, Volume: 19 Issue: 5, 2006 Preview | Abstract | HTML | PDF (174 KB) | References | Reprints and Permissions 13



Quality in the games industry: an analysis of customer perceptions Type: Research paper Barry Ip, Gabriel Jacobs International Journal of Quality & Reliability Management, Volume: 23 Issue: 5, 2006 Preview | Abstract | HTML | PDF (134 KB) | References | Reprints and Permissions 14



A benchmarking methodology for metalcasting industry Type: Research paper Laura M.M. Ribeiro, J.A. Sarsfield Cabral Benchmarking: An International Journal, Volume: 13 Issue: 1/2, 2006 Preview | Abstract | HTML | PDF (266 KB) | References | Reprints and Permissions 15



Impact of EFQM Excellence Model on leadership in German and UK organisations



Type: Research paper Grace McCarthy, Richard Greatbanks International Journal of Quality & Reliability Management, Volume: 23 Issue: 9, 2006 Preview | Abstract | HTML | PDF (287 KB) | References | Reprints and Permissions



Theory and practice of total quality function deployment: A perspective from a traditional pump‐ manufacturing environment Type: Research paper S.R. Devadasan, N. Kathiravan, V. Thirunavukkarasu The TQM Magazine, Volume: 18 Issue: 2, 2006 Preview | Abstract | HTML | PDF (308 KB) | References | Reprints and Permissions 2



Model developed for the assessment of quality management level in manufacturing systems Type: Research paper Milan D. Ivanović, Vidosav D. Majstorović The TQM Magazine, Volume: 18 Issue: 4, 2006 Preview | Abstract | HTML | PDF (289 KB) | References | Reprints and Permissions 3



Classification and application of problem solving quality tools: A manufacturing case study Type: Case study Catherine Hagemeyer, John K. Gershenson, Dana M. Johnson The TQM Magazine, Volume: 18 Issue: 5, 2006 Preview | Abstract | HTML | PDF (385 KB) | References | Reprints and Permissions 4



A worldwide analysis of ISO 9000 standard diffusion: Considerations and future development Type: Research paper F. Franceschini, M. Galetto, P. Cecconi Benchmarking: An International Journal, Volume: 13 Issue: 4, 2006 Preview | Abstract | HTML | PDF (229 KB) | References | Reprints and Permissions 5



Australia Type: Secondary article International Journal of Health Care Quality Assurance, Volume: 19 Issue: 3, 2006 Abstract | HTML | 6



Does quality impact on hotel performance? Type: Research paper Enrique Claver, Juan José Tarí, Jorge Pereira International Journal of Contemporary Hospitality Management, Volume: 18 Issue: 4, 2006 Preview | Abstract | HTML | PDF (133 KB) | References | Reprints and Permissions 7



Africa Type: Secondary article International Journal of Health Care Quality Assurance, Volume: 19 Issue: 1, 2006 Abstract | HTML | 8



Research, audit and quality improvement Type: Conceptual Paper Roger Paxton, Paula Whitty, Ali Zaatar, Andrew Fairbairn, Jane Lothian International Journal of Health Care Quality Assurance, Volume: 19 Issue: 1, 2006 Preview | Abstract | HTML | PDF (73 KB) | References | Reprints and Permissions 9



Far East and Australasia Type: Secondary article International Journal of Health Care Quality Assurance, Volume: 19 Issue: 2, 2006 Abstract | HTML | 10



Morbidity, Performance and Quality in Primary Care: Dutch General Practice on Stage Type: Secondary article International Journal of Health Care Quality Assurance, Volume: 19 Issue: 5, 2006 Abstract | HTML | 11



Evidence‐based re‐engineering: re‐engineering the evidence: A systematic review of the literature on business process redesign (BPR) in hospital care Type: Literature review S.G. Elkhuizen, M. Limburg, P.J.M. Bakker, N.S. Klazinga International Journal of Health Care Quality Assurance, Volume: 19 Issue: 6, 2006 Preview | Abstract | HTML | PDF (297 KB) | References | Reprints and Permissions 12



USA - AHRQ summary statement on comparative hospital public reporting Type: Secondary article International Journal of Health Care Quality Assurance, Volume: 19 Issue: 3, 2006 Abstract | HTML | 13



The Americas - AHCA praises creation of national database benchmarking customer satisfaction in nation’s nursing homes Type: Secondary article International Journal of Health Care Quality Assurance, Volume: 19 Issue: 7, 2006 Abstract | HTML | 14



UK - Clinician scientists win £3.6 million awards for patient-oriented academic research Type: Secondary article International Journal of Health Care Quality Assurance, Volume: 19 Issue: 7, 2006 Abstract | HTML | 15



Alcoa’s Michigan Casting Center runs the business from the bottom up Type: Secondary article D. Groszkiewicz Human Resource Management International Digest, Volume: 14 Issue: 6, 2006 Abstract | HTML | 16



Williamson's ABNA revisited Type: Viewpoint David Birnbaum, Magda Konieczna, Pamela Ratner Clinical Governance: An International Journal, Volume: 11 Issue: 4, 2006 Preview | Abstract | HTML | PDF (118 KB) | References | Reprints and Permissions 17



Six sigma for service processes Type: Research paper Jiju Antony Business Process Management Journal, Volume: 12 Issue: 2, 2006 Preview | Abstract | HTML | PDF (178 KB) | References | Reprints and Permissions 18



TISIT: a model for integrating TQM with software and information technologies Type: Research paper N. Gunasekaran, V.P. Arunachalam, S.R. Devadasan The TQM Magazine, Volume: 18 Issue: 2, 2006 Preview | Abstract | HTML | PDF (216 KB) | References | Reprints and Permissions 19



Information‐sharing in supply chains: five proposals on how to proceed Type: Research paper Riikka Kaipia, Helena Hartiala The International Journal of Logistics Management, Volume: 17 Issue: 3, 2006 Preview | Abstract | HTML | PDF (229 KB) | References | Reprints and Permissions 20



An empirical investigation of quality improvement initiatives in for‐profit and not‐for‐profit hospitals: Environmental, competitive and outcome concerns Type: Research paper Phillip Miller, Mahmoud M. Yasin, Thomas W. Zimmerer International Journal of Health Care Quality Assurance, Volume: 19 Issue: 7, 2006 Preview | Abstract | HTML | PDF (110 KB) | References | Reprints and Permissions 21



Prioritizing tactical quality improvement: An action research study Type: Research paper Douglas N. Hales, Samia M. Siha, V. Sridharan, Judith I. McKnew



International Journal of Operations & Production Management, Volume: 26 Issue: 8, 2006 Preview | Abstract | HTML | PDF (96 KB) | References | Reprints and Permissions 22



Similarities and differences between TQM, six sigma and lean Type: Research paper Roy Andersson, Henrik Eriksson, Håkan Torstensson The TQM Magazine, Volume: 18 Issue: 3, 2006 Preview | Abstract | HTML | PDF (190 KB) | References | Reprints and Permissions 23



Costs and benefits of inspection systems and optimal inspection allocation for uniform defect propensity Type: Research paper Johannes Freiesleben International Journal of Quality & Reliability Management, Volume: 23 Issue: 5, 2006 Preview | Abstract | HTML | PDF (241 KB) | References | Reprints and Permissions 24



Choosing a quality improvement project using the analytic hierarchy process Type: Case study Henny van de Water, Jan de Vries International Journal of Quality & Reliability Management, Volume: 23 Issue: 4, 2006 Preview | Abstract | HTML | PDF (235 KB) | References | Reprints and Permissions 25



Educational development centres: from educational to organisational development? Type: Case study Anton Havnes, Bjørn Stensaker Quality Assurance in Education, Volume: 14 Issue: 1, 2006 Preview | Abstract | HTML | PDF (145 KB) | References | Reprints and Permissions 26



Measuring quality in services for children with an intellectual disability Type: Research paper Erik Koornneef International Journal of Health Care Quality Assurance, Volume: 19 Issue: 5, 2006 Preview | Abstract | HTML | PDF (164 KB) | References | Reprints and Permissions 27



The use of collaboration in personal outcomes Type: Literature review Leonard Callaghan International Journal of Health Care Quality Assurance, Volume: 19 Issue: 5, 2006 Preview | Abstract | HTML | PDF (145 KB) | References | Reprints and Permissions 28



The use of national registries data in three European countries in order to improve health care quality Type: Research paper Paulo Sousa, Matthew Bazeley, Sören Johansson, Helle Wijk International Journal of Health Care Quality Assurance, Volume: 19 Issue: 7, 2006 Preview | Abstract | HTML | PDF (127 KB) | References | Reprints and Permissions 29



Differentiating between research, audit and quality improvement: governance implications Type: Conceptual Paper Sarah L. Hill, Neil Small Clinical Governance: An International Journal, Volume: 11 Issue: 2, 2006 Preview | Abstract | HTML | PDF (314 KB) | References | Reprints and Permissions 30



An EFQM model self‐assessment exercise at a Spanish university Type: Case study Juan José Tarí Journal of Educational Administration, Volume: 44 Issue: 2, 2006 Preview | Abstract | HTML | PDF (230 KB) | References | Reprints and Permissions 31



Quality improvement oriented training and education programme and its financial accounting system Type: Research paper N. Kathiravan, S.R. Devadasan, M. Muhammed Zakkeer Industrial Management & Data Systems, Volume: 106 Issue: 3, 2006 Preview | Abstract | HTML | PDF (191 KB) | References | Reprints and Permissions 32



Integrating quality function deployment and benchmarking to achieve greater profitability Type: Research paper Ashok Kumar, Jiju Antony, Tej S. Dhakar Benchmarking: An International Journal, Volume: 13 Issue: 3, 2006 Preview | Abstract | HTML | PDF (234 KB) | References | Reprints and Permissions



Quality street Type: Secondary article Clive Loughlin Assembly Automation, Volume: 26 Issue: 1, 2006 Abstract | HTML | 2



Six Sigma – so what? Type: Secondary article John Morgan Assembly Automation, Volume: 26 Issue: 1, 2006 Abstract | HTML | 3



Software reliability modeling in distributed development environment Type: Research paper Y. Tamura, S. Yamada, M. Kimura Journal of Quality in Maintenance Engineering, Volume: 12 Issue: 4, 2006 Preview | Abstract | HTML | PDF (180 KB) | References | Reprints and Permissions 4



An integrated quality assurance information system for the design‐to‐order manufacturing environment Type: Research paper A.S. Nookabadi, J.E. Middle The TQM Magazine, Volume: 18 Issue: 2, 2006 Preview | Abstract | HTML | PDF (440 KB) | References | Reprints and Permissions 5



Quality management service at the University of Malaya Library Type: Case study Kiran Kaur, Pauziaah Mohamad, Sossamma George Library Management, Volume: 27 Issue: 4/5, 2006 Preview | Abstract | HTML | PDF (116 KB) | References | Reprints and Permissions 6



Computer‐aided SPC and cybernetic view on quality control Type: Viewpoint Xia Pan International Journal of Quality & Reliability Management, Volume: 23 Issue: 9, 2006 Preview | Abstract | HTML | PDF (135 KB) | References | Reprints and Permissions 7



Theory and practice of total quality function deployment: A perspective from a traditional pump‐ manufacturing environment Type: Research paper S.R. Devadasan, N. Kathiravan, V. Thirunavukkarasu The TQM Magazine, Volume: 18 Issue: 2, 2006 Preview | Abstract | HTML | PDF (308 KB) | References | Reprints and Permissions



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Impact of Quality Management Practices on Suppliers’ Quality Performance: Empirical Evidence from Korean Automotive Parts Suppliers Type: General review Seungwook Park, Youn Sung Kim, Peng Chan Asian Journal on Quality, Volume: 7 Issue: 1, 2006 Preview | Abstract | PDF (270 KB) | Reprints and Permissions 9



A Set of Simplified Assessment Criteria for the Malcolm Baldrige Model Type: General review Shin Wan Seon, Na Seung Kyun Asian Journal on Quality, Volume: 7 Issue: 3, 2006 Preview | Abstract | PDF (284 KB) | Reprints and Permissions 10



The use of collaboration in personal outcomes Type: Literature review Leonard Callaghan International Journal of Health Care Quality Assurance, Volume: 19 Issue: 5, 2006 Preview | Abstract | HTML | PDF (145 KB) | References | Reprints and Permissions 11



BSI, BS EN 9110:2005 Aerospace series. Quality systems. Model for quality assurance applicable to maintenance organizations Type: Secondary article Aircraft Engineering and Aerospace Technology, Volume: 78 Issue: 5, 2006 Abstract | HTML | 12



Monitoring of parasitological contamination in treated wastewater from activated sludge system Type: Technical paper Silvana A. Cutolo, Maria H. Matté, Aristides A. Rocha Management of Environmental Quality: An International Journal, Volume: 17 Issue: 1, 2006 Preview | Abstract | HTML | PDF (216 KB) | References | Reprints and Permissions 13



It's a Toyota, but not as we know it, Jim: Toyota overturns its traditional strategies to succeed in China Type: General review Strategic Direction, Volume: 22 Issue: 9, 2006 Preview | Abstract | HTML | PDF (75 KB) | References | Reprints and Permissions 14



Reliability‐redundancy optimization using simulated annealing algorithms Type: Conceptual Paper



Ho‐Gyun Kim, Chang‐Ok Bae, Dong‐Jun Park Journal of Quality in Maintenance Engineering, Volume: 12 Issue: 4, 2006 Preview | Abstract | HTML | PDF (231 KB) | References | Reprints and Permissions 15



Bolivian hospital doctors call national strike over presence of Cuban doctors Type: Secondary article International Journal of Health Care Quality Assurance, Volume: 19 Issue: 6, 2006 Abstract | HTML | 16



Quality management in a modular world Type: Conceptual Paper Edward D. Arnheiter, Hendrik Harren The TQM Magazine, Volume: 18 Issue: 1, 2006 Preview | Abstract | HTML | PDF (111 KB) | References | Reprints and Permissions 17



Quality and risk management: what are the key issues? Type: Conceptual Paper Roger Williams, Boudewijn Bertsch, Barrie Dale, Ton van der Wiele, Jos van Iwaarden, Mark Smith, Rolf Visser The TQM Magazine, Volume: 18 Issue: 1, 2006 Preview | Abstract | HTML | PDF (255 KB) | References | Reprints and Permissions 18



The Certified Quality Engineer Handbook Type: Review K. Narasimhan The TQM Magazine, Volume: 18 Issue: 5, 2006 Abstract | HTML | Reprints and Permissions 19



Legitimising quality principles through critical incidents in organisational development Type: Research paper Rodney McAdam, Shirley‐Ann Hazlett, Joan Henderson International Journal of Quality & Reliability Management, Volume: 23 Issue: 1, 2006 Preview | Abstract | HTML | PDF (155 KB) | References | Reprints and Permissions 20



Counting what counts: performance measurement and evidence‐based practice Type: Viewpoint Andrew Booth Performance Measurement and Metrics, Volume: 7 Issue: 2, 2006 Preview | Abstract | HTML | PDF (143 KB) | References | Reprints and Permissions 21



Quality assurance of multiple‐choice tests



Type: General review Martin E. Bush Quality Assurance in Education, Volume: 14 Issue: 4, 2006 Preview | Abstract | HTML | PDF (108 KB) | References | Reprints and Permissions 22



Quality and Performance Excellence in Higher Education Type: Review Hamish Coates Quality Assurance in Education, Volume: 14 Issue: 4, 2006 Abstract | HTML | Reprints and Permissions 23



A systems approach to program evaluation model for quality in higher education Type: Research paper Fatma Mizikaci Quality Assurance in Education, Volume: 14 Issue: 1, 2006 Preview | Abstract | HTML | PDF (220 KB) | References | Reprints and Permissions 24



Sweden - Karolinska Institutet and Harvard in a unique training initiative Type: Secondary article International Journal of Health Care Quality Assurance, Volume: 19 Issue: 6, 2006 Abstract | HTML | 25



Food safety management in broiler meat production Type: General review L. Manning, R.N. Baines, S.A. Chadd British Food Journal, Volume: 108 Issue: 8, 2006 Preview | Abstract | HTML | PDF (153 KB) | References | Reprints and Permissions 26



Work‐based learning: Golden Goose or Trojan Horse for the university sector?: Will the rise of WBL mean the end of the universities' monopoly of accreditation? Type: Literature review Development and Learning in Organizations: An International Journal, Volume: 20 Issue: 3,2006 Preview | Abstract | HTML | PDF (65 KB) | References | Reprints and Permissions 27



Costs and benefits of inspection systems and optimal inspection allocation for uniform defect propensity Type: Research paper Johannes Freiesleben International Journal of Quality & Reliability Management, Volume: 23 Issue: 5, 2006 Preview | Abstract | HTML | PDF (241 KB) | References | Reprints and Permissions 28



An investigation of TBL report assurance statements: UK and European evidence Type: Research paper Craig Deegan, Barry J. Cooper, Marita Shelly Managerial Auditing Journal, Volume: 21 Issue: 4, 2006 Preview | Abstract | HTML | PDF (239 KB) | References | Reprints and Permissions 29



Quality assurance models in the food supply chain Type: Research paper L. Manning, R.N. Baines, S.A. Chadd British Food Journal, Volume: 108 Issue: 2, 2006 Preview | Abstract | HTML | PDF (360 KB) | References | Reprints and Permissions 30



The internet, consumer empowerment and marketing strategies Type: General review Guilherme D. Pires, John Stanton, Paulo Rita European Journal of Marketing, Volume: 40 Issue: 9/10, 2006 Preview | Abstract | HTML | PDF (169 KB) | References | Reprints and Permissions 31



Assurance of performance Type: Conceptual Paper Andrew Chambers Measuring Business Excellence, Volume: 10 Issue: 3, 2006 Preview | Abstract | HTML | PDF (197 KB) | References | Reprints and Permissions 32



The Netherlands Type: Secondary article International Journal of Health Care Quality Assurance, Volume: 19 Issue: 2, 2006 Abstract | HTML | References | 33



Hospital quality management system in a low income Arabic country: an evaluation Type: Research paper John Øvretveit, Abdul Al Serouri International Journal of Health Care Quality Assurance, Volume: 19 Issue: 6, 2006 Preview | Abstract | HTML | PDF (376 KB) | References | Reprints and Permissions 34



HACCP and the management of healthcare associated infections: Are there lessons to be learnt from other industries? Type: General review Chris Griffith International Journal of Health Care Quality Assurance, Volume: 19 Issue: 4, 2006



Preview | Abstract | HTML | PDF (707 KB) | References | Reprints and Permissions 35



A dive into the depths of quality management Type: Conceptual Paper Stefan Lagrosen, Yvonne Lagrosen European Business Review, Volume: 18 Issue: 2, 2006 Preview | Abstract | HTML | PDF (156 KB) | References | Reprints and Permissions 36



Would you recommend this organization to a friend?: How Norwich Union Insurance ensures that the answer is a resounding yes Type: Viewpoint Strategic Direction, Volume: 22 Issue: 3, 2006 Preview | Abstract | HTML | PDF (42 KB) | References | Reprints and Permissions 37



Managing healthcare quality using logical framework analysis Type: Research paper Prasanta Kumar Dey, Seetharaman Hariharan, Naomi Brookes Managing Service Quality: An International Journal, Volume: 16 Issue: 2, 2006 Preview | Abstract | HTML | PDF (475 KB) | References | Reprints and Permissions 38



Complaint Management: The Heart of CRM Type: Review Jochen Wirtz Managing Service Quality: An International Journal, Volume: 16 Issue: 1, 2006 Abstract | HTML | Reprints and Permissions 39



Bank service quality: evidence from five Balkan countries Type: Research paper Niki Glaveli, Eugenia Petridou, Chris Liassides, Charalambos Spathis Managing Service Quality: An International Journal, Volume: 16 Issue: 4, 2006 Preview | Abstract | HTML | PDF (159 KB) | References | Reprints and Permissions 40



Quality thinking and systems thinking Type: Conceptual Paper Tito Conti The TQM Magazine, Volume: 18 Issue: 3, 2006 Preview | Abstract | HTML | PDF (337 KB) | References | Reprints and Permissions 41



Obstacles to the creation of attractive quality Type: Research paper



Johan Lilja, Håkan Wiklund The TQM Magazine, Volume: 18 Issue: 1, 2006 Preview | Abstract | HTML | PDF (222 KB) | References | Reprints and Permissions 42



Sustainable quality management: a strategic perspective Type: Conceptual Paper Göran Svensson The TQM Magazine, Volume: 18 Issue: 1, 2006 Preview | Abstract | HTML | PDF (153 KB) | References | Reprints and Permissions 43



ISO 9000 in the public sector: a successful case from Australia Type: Case study Prakash J. Singh, Peter Mansour‐Nahra The TQM Magazine, Volume: 18 Issue: 2, 2006 Preview | Abstract | HTML | PDF (172 KB) | References | Reprints and Permissions 44



Model developed for the assessment of quality management level in manufacturing systems Type: Research paper Milan D. Ivanović, Vidosav D. Majstorović The TQM Magazine, Volume: 18 Issue: 4, 2006 Preview | Abstract | HTML | PDF (289 KB) | References | Reprints and Permissions 45



Progress of quality management practices in Australian manufacturing firms Type: Research paper Daniel I. Prajogo The TQM Magazine, Volume: 18 Issue: 5, 2006 Preview | Abstract | HTML | PDF (157 KB) | References | Reprints and Permissions 46



Integrated approach to healthcare quality management: a case study Type: Research paper Prasanta Kumar Dey, Seetharaman Hariharan The TQM Magazine, Volume: 18 Issue: 6, 2006 Preview | Abstract | HTML | PDF (365 KB) | References | Reprints and Permissions 47



Development of an assessment system for supplier quality management Type: Research paper Kwai Sang Chin, I‐Ki Yeung, Kit Fai Pun International Journal of Quality & Reliability Management, Volume: 23 Issue: 7, 2006 Preview | Abstract | HTML | PDF (470 KB) | References | Reprints and Permissions 48



A rational reconstruction of Six‐Sigma's breakthrough cookbook Type: Research paper Henk de Koning, Jeroen de Mast International Journal of Quality & Reliability Management, Volume: 23 Issue: 7, 2006 Preview | Abstract | HTML | PDF (209 KB) | References | Reprints and Permissions 49



Plant location, ISO 9000 certifications and quality management practices: An empirical investigation Type: Research paper Mohamed A. Youssef, Salem M. Al‐Ghamdi, James V. Koch, Tom Dolan International Journal of Quality & Reliability Management, Volume: 23 Issue: 8, 2006 Preview | Abstract | HTML | PDF (257 KB) | References | Reprints and Permissions 50



A management control perspective of quality management: An example in the automotive sector Type: Research paper Jos van Iwaarden, Ton van der Wiele, Roger Williams, Barrie Dale International Journal of Quality & Reliability Management, Volume: 23 Issue: 1, 2006 Preview | Abstract | HTML | PDF (181 KB) | References | Reprints and Permissions 51



ISO 9000 series of standards: comparison of manufacturing and service organisations Type: Research paper Prakash J. Singh, Mei Feng, Alan Smith International Journal of Quality & Reliability Management, Volume: 23 Issue: 2, 2006 Preview | Abstract | HTML | PDF (212 KB) | References | Reprints and Permissions 52



Employee involvement: a hierarchical conceptualisation of its effect on quality Type: Research paper Narendar Sumukadas International Journal of Quality & Reliability Management, Volume: 23 Issue: 2, 2006 Preview | Abstract | HTML | PDF (428 KB) | References | Reprints and Permissions 53



Quality management practices and their impact on performance Type: Research paper Lassâad Lakhal, Federico Pasin, Mohamed Limam International Journal of Quality & Reliability Management, Volume: 23 Issue: 6, 2006 Preview | Abstract | HTML | PDF (267 KB) | References | Reprints and Permissions 54



Crazy days call for crazy ways? Narrating Tom Peters Type: Literature review David Collins, Ceri Watkins Management Decision, Volume: 44 Issue: 5, 2006 Preview | Abstract | HTML | PDF (142 KB) | References | Reprints and Permissions 55



Proposed verification method for the content suitability of the customer satisfaction survey Type: Case study Josu Takala, Amnat Bhufhai, Kongkiti Phusavat Industrial Management & Data Systems, Volume: 106 Issue: 6, 2006 Preview | Abstract | HTML | PDF (146 KB) | References | Reprints and Permissions 56



An empirically validated quality management measurement instrument Type: Research paper Prakash J. Singh, Alan Smith Benchmarking: An International Journal, Volume: 13 Issue: 4, 2006 Preview | Abstract | HTML | PDF (189 KB) | References | Reprints and Permissions 57



A worldwide analysis of ISO 9000 standard diffusion: Considerations and future development Type: Research paper F. Franceschini, M. Galetto, P. Cecconi Benchmarking: An International Journal, Volume: 13 Issue: 4, 2006 Preview | Abstract | HTML | PDF (229 KB) | References | Reprints and Permissions 58



Six Sigma: a vital improvement approach when applied to the right problems, in the right environment Type: Case study Andrew Lee‐Mortimer Assembly Automation, Volume: 26 Issue: 1, 2006 Preview | Abstract | HTML | PDF (495 KB) | Reprints and Permissions 59



Spectroscopic and Analytical Developments Ltd fingerprints brand spirits with ultraviolet spectrophotometry Type: Technical paper Christine Connolly Sensor Review, Volume: 26 Issue: 2, 2006 Preview | Abstract | HTML | PDF (194 KB) | Reprints and Permissions 60



The Link between Organizational Learning Capability and Quality Culture for Total Quality Management: A Case Study in Vocational Education Type: General review Victor M.Y. Lam, Gary K.K. Poon, K.S. Chin Asian Journal on Quality, Volume: 7 Issue: 1, 2006 Preview | Abstract | PDF (181 KB) | Reprints and Permissions 61



The Study of Criteria Weight for Taiwan Nationals Quality Award by Fuzzy Hierarchical Analysis



Type: General review Shao‐Chang Li, Hsin‐Pin Fu Asian Journal on Quality, Volume: 7 Issue: 2, 2006 Preview | Abstract | PDF (269 KB) | Reprints and Permissions 62



Time‐based analysis of total cost of patient episodes: A case study of hip replacement Type: Case study Antti Peltokorpi, Jaakko Kujala International Journal of Health Care Quality Assurance, Volume: 19 Issue: 2, 2006 Preview | Abstract | HTML | PDF (272 KB) | References | Reprints and Permissions 63



ISO 9000 and ISO 14000 standards: an international diffusion model Type: Research paper Frederic Marimon Viadiu, Martí Casadesús Fa, Iñaki Heras Saizarbitoria International Journal of Operations & Production Management, Volume: 26 Issue: 2, 2006 Preview | Abstract | HTML | PDF (356 KB) | References | Reprints and Permissions 64



Ikea: not Sweden's only quality company: How a small insurance company beat the biggest and best in quality management Type: General review Strategic Direction, Volume: 22 Issue: 5, 2006 Preview | Abstract | HTML | PDF (80 KB) | References | Reprints and Permissions 65



The Effect of Organisational Structure on Quality Management in Public Hospitals in a Developing Nation: A Comparative Study Between District, State and National Level Hospitals in Malaysia Type: General review Noor Hazilah Abd. Manaf Asian Journal on Quality, Volume: 7 Issue: 1, 2006 Preview | Abstract | PDF (263 KB) | Reprints and Permissions 66



Similarities and differences between TQM, six sigma and lean Type: Research paper Roy Andersson, Henrik Eriksson, Håkan Torstensson The TQM Magazine, Volume: 18 Issue: 3, 2006 Preview | Abstract | HTML | PDF (190 KB) | References | Reprints and Permissions 67



ISO 9001:2000 in small organisations: Lost opportunities, benefits and influencing factors Type: Research paper Bozena Poksinska, Jörgen A.E. Eklund, Jens Jörn Dahlgaard International Journal of Quality & Reliability Management, Volume: 23 Issue: 5, 2006 Preview | Abstract | HTML | PDF (226 KB) | References | Reprints and Permissions 68



Choosing a quality improvement project using the analytic hierarchy process Type: Case study Henny van de Water, Jan de Vries International Journal of Quality & Reliability Management, Volume: 23 Issue: 4, 2006 Preview | Abstract | HTML | PDF (235 KB) | References | Reprints and Permissions 69



Sustained quality management: how to receive the Swedish quality award twice Type: Case study Klara Palmberg, Rickard Garvare International Journal of Quality & Reliability Management, Volume: 23 Issue: 1, 2006 Preview | Abstract | HTML | PDF (429 KB) | References | Reprints and Permissions 70



The role of follow‐up in achieving results from self‐assessment processes Type: Research paper Matthew W. Ford, James R. Evans International Journal of Quality & Reliability Management, Volume: 23 Issue: 6, 2006 Preview | Abstract | HTML | PDF (184 KB) | References | Reprints and Permissions 71



Educational development centres: from educational to organisational development? Type: Case study Anton Havnes, Bjørn Stensaker Quality Assurance in Education, Volume: 14 Issue: 1, 2006 Preview | Abstract | HTML | PDF (145 KB) | References | Reprints and Permissions 72



The quality of health care and patient satisfaction: An exploratory investigation of the 5Qs model at some Egyptian and Jordanian medical clinics Type: Research paper Mosad Zineldin International Journal of Health Care Quality Assurance, Volume: 19 Issue: 1, 2006 Preview | Abstract | HTML | PDF (581 KB) | References | Reprints and Permissions 73



The impact of quality management in European companies' performance: The case of the Spanish companies Type: Research paper Iñaki Heras Saizarbitoria, Germán Arana Landín, Martí Casadesús Fa European Business Review, Volume: 18 Issue: 2, 2006 Preview | Abstract | HTML | PDF (237 KB) | References | Reprints and Permissions 74



Value relationships and effectiveness – pilot study in health Type: Research paper



Ann Esain, Lynn Massey International Journal of Productivity and Performance Management, Volume: 55 Issue: 2, 2006 Preview | Abstract | HTML | PDF (270 KB) | References | Reprints and Permissions 75



Quality management on information services according to ISO 9000 Type: Literature review Valéria Martin Valls, Waldomiro de Castro Santos Vergueiro New Library World, Volume: 107 Issue: 11/12, 2006 Preview | Abstract | HTML | PDF (140 KB) | References | Reprints and Permissions 76



ISO 10002 Complaints Handling System: a study Type: Case study Susan Hughes, Stanislav Karapetrovic International Journal of Quality & Reliability Management, Volume: 23 Issue: 9, 2006 Preview | Abstract | HTML | PDF (429 KB) | References | Reprints and Permissions 77



Communicating six sigma's benefits to top management Type: Research paper Johannes Freiesleben Measuring Business Excellence, Volume: 10 Issue: 2, 2006 Preview | Abstract | HTML | PDF (246 KB) | References | Reprints and Permissions