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SERVICE GUIDE CANON U.S.A., INC. SYSTEMS & TECHNICAL SUPPORT DIVISION



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imageRUNNER 5020/6020 Series Service Guide



IMPORTANT SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL MACHINE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER. USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORMATION. ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE. PART NUMBERS LISTED MAY BE CHANGED TO REFLECT ENGINEERING REVISIONS.



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imageRUNNER 5020/6020 Series Service Guide Published by Canon U.S.A., Inc. One Canon Plaza Lake Success, NY 11042-1198 1-800-OK-CANON Canon U.S.A. Homepage: http://www.usa.canon.com Canon U.S.A. Systems and Technical e-Support: http://www.support.cusa.canon.com Printed in the United States of America. Distributed in the United States by Canon U.S.A., Inc. This service guide is the property of Canon U.S.A., Inc. All rights reserved. The information contained in this service guide constitutes confidential information of Canon U.S.A., Inc. Pursuant to the dealer agreement with Canon U.S.A., Inc., this service guide is solely for reference purposes and may be used only by authorized Dealers of Canon U.S.A., Inc. No part of this service guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein. Pursuant to the dealer agreement with Canon U.S.A., Inc., Dealer agrees to indemnify Canon U.S.A., Inc. and to hold it harmless from and against any claims arising out of Dealer’s possession, use, or misuse of this service guide. Canon U.S.A., Inc. may, in its sole discretion, modify the information and/or specifications contained in this service guide at any time without notice. The system software of this product should not be exported from the United States except in strict accordance with the Export Administration Regulations of the U.S. Department of Commerce and other U.S. laws and regulations controlling exports from the United States. Canon is a registered trademark of Canon Inc. imageRUNNER, Remote UI, ScanGear and NetSpot are trademarks of Canon Inc. UNIX is a trademark in the United States and other countries, licensed exclusively through X/Open Company Limited. Macintosh, MacOS, Apple, and AppleTalk are trademarks of Apple Computer, Inc. Adobe and PostScript are trademarks of Adobe Systems Inc. Novell, IPX/SPX, and NetWare are trademarks of Novell, Inc. Microsoft, Windows 95/98/ME/2000/XP and Windows NT are registered trademarks of Microsoft Corporation. NetView is a trademark of International Business Machines Corporation PCL and OpenView are trademarks of Hewlett-Packard Corporation. Intel and Pentium are trademarks of Intel Corporation Solaris is a trademark of Sun Microsystems, Inc. UniCenter TNG is a trademark of Computer Associates International, Inc. The Energy Star name is a trademark of the U.S. Environmental Protection Agency. All other company names and product names may be trademarks or registered trademarks of their respective owners, and are hereby acknowledged.



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Table of Contents I.



Product Overview ............................................................................................................................................1



II.



Design Features................................................................................................................................................1



III. A. B. C. D. E.



New Features....................................................................................................................................................1 Universal Send...................................................................................................................................................1 Copy Features ....................................................................................................................................................1 Mail Box Features .............................................................................................................................................2 Other Features ...................................................................................................................................................2 Ethernet Card (imageRUNNER 5020/6020 Series ONLY) ...............................................................................2



IV. A. B. C. D.



Product Configuration ....................................................................................................................................3 imageRUNNER 5020/6020 Series ....................................................................................................................4 Accessories ........................................................................................................................................................4 Supplies .............................................................................................................................................................4 Connectivity Accessories...................................................................................................................................4



V. A. B. C. D. E. F. G.



Specifications....................................................................................................................................................5 imageRUNNER 5020/6020 ...............................................................................................................................5 Finisher-F1 ........................................................................................................................................................6 Saddle Finisher-F2.............................................................................................................................................6 ADF ...................................................................................................................................................................7 Paper Deck-G1 ..................................................................................................................................................7 Puncher Unit-B1 ................................................................................................................................................7 Network Multi-PDL Print Kit-D1 .....................................................................................................................8



VI. A. B. C. D. E. F. G. H. I. J. K. L. M. N. O. P. Q. R. S. T.



Service Features...............................................................................................................................................9 Serviceability .....................................................................................................................................................9 Upgrading ..........................................................................................................................................................9 Computer Requirements For Upgrading .........................................................................................................10 Handling Of The HDD ....................................................................................................................................11 Estimated Installation Time .............................................................................................................................11 Service Mode...................................................................................................................................................12 Power and Plug Requirements.........................................................................................................................12 Soft Counter.....................................................................................................................................................13 MEAP Application Counter ............................................................................................................................13 Consumables....................................................................................................................................................14 Finisher-F1/Saddle Finisher-F2 Consumables.................................................................................................14 Periodic Replacement Parts .............................................................................................................................14 Consumable Parts ............................................................................................................................................15 ADF Consumable Parts ...................................................................................................................................15 Paper Deck-G1 Consumable Parts...................................................................................................................16 Finisher-F1/Saddle Finisher-F2 Consumable Parts .........................................................................................16 Customer Maintenance ....................................................................................................................................16 Periodic Maintenance Items ............................................................................................................................17 Finisher-F1 and Saddle Finisher-F2 Periodic Maintenance Items...................................................................18 ADF Periodic Maintenance Items ...................................................................................................................18



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VII. A. B. C. D.



Service Policy .................................................................................................................................................19 Dealer Technical Support ................................................................................................................................19 Call Escalation Procedure................................................................................................................................22 Recommended Monthly Print/Copy Volume ..................................................................................................23 Warranty Conditions........................................................................................................................................23



VIII. A. B. C. D.



Suggested Maintenance Agreement Rates ..................................................................................................24 Suggested Maintenance Agreement Rates For The Main Unit .......................................................................24 Estimated Cost.................................................................................................................................................25 Suggested Annual Maintenance Agreement Rates for the Optional Accessories ...........................................27 Data Sheet........................................................................................................................................................28



IX. A. B. C. D. E. F. G. H. I. J.



Technical Training ........................................................................................................................................30 Overview .........................................................................................................................................................30 Certification .....................................................................................................................................................30 Who Should Attend .........................................................................................................................................30 Training Facilities............................................................................................................................................30 Prerequisites ....................................................................................................................................................31 What You Will Learn ......................................................................................................................................31 Course Format .................................................................................................................................................31 Course Highlights ............................................................................................................................................31 Course Equipment ...........................................................................................................................................32 Materials ..........................................................................................................................................................32



X. A. B.



Service Requirements....................................................................................................................................33 Authorization Policy........................................................................................................................................33 Service Recommendation ................................................................................................................................34



XI. A. B. C. D.



Appendix ........................................................................................................................................................35 imageRUNNER 5020/6020 Series Limited Warranty Conditions ..................................................................35 Canon GPR-4 Drum Unit Limited Warranty...................................................................................................36 imageRUNNER Product Accessory Limited Warranty ..................................................................................37 Footnotes .........................................................................................................................................................38



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I.



Product Overview The imageRUNNER 5020/6020 Series are high-speed multifunctional copiers in Segment 4 with speeds of approximately 50 and 60 pages per-minute digital copying and network printing. These are the first MEAP (Multifunctional Embedded Application Platform) enabled devices for the Canon imageRUNNER Series. MEAP is a java based development environment that, through the use of Canon tool kits, permits the development of software applications that run within a Canon device. As an Energy Star® Partner, Canon U.S.A., Inc. has determined that this product meets the Energy Star guidelines for energy efficiency.1



II.



Design Features Refer to the imageRUNNER 5000/6000/5000i Service Guide (Rev. 1), dated December 2001 for design features of this series.



III.



New Features New features for the imageRUNNER 5020/6020 Series include: A.



B.



Universal Send •



Local Print while Sending discontinued (Previously available on the imageRUNNER 5000i)



•



Address Book sorts up to 24 (All) Characters (instead of 1st character)



•



Expanded FTP Send to imageWARE Document Manager



•



Send From Mail Box (PDL Documents)



•



I-Fax Function (Full/Simple Mode, Send Via Server On/Off, Forwarding Settings, File Type Selection, Group Address Registration, Name a Send Document, Store/Print Received Documents, Forwarding Setting On/Off)



•



Universal Send Security: o Address Book Password o Access Number Management



Copy Features •



Maximum Copy Sets of 9,999 (Default is 999, must change in Service Mode)



•



Page Numbering



•



Form Composition



•



Remote/Cascade Copy, Send and Receive



•



Scan Image Check



•



Front and Back Booklet Cover, Insertion, and Cover Settings



•



Set the Magnification in Job Build



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C.



D.



Mail Box Features •



Preview screen



•



Delete Page/Insert File



•



Combined File Save, Form Composition



•



Page Numbering



•



Cover/Sheet Insertion (Front/Back Cover Printing)



•



Printing With Margins



•



Store Print Settings for Mail Box Documents: Number of Printouts, Paper Select, Finishing Options, 2-sided mode, Cover/Sheet Insertion, Booklet, Mode Memory, Margin.



Other Features •



Remote UI™ – Direct Print Function for PS and PDF Files



•



Department ID Management Limit Function Mode (Mail Box, Scan, Send)



•



Pause Function - For Copy, Print, and Mail Box jobs



•



Shift Management o Service Mode Adjustment: Staple Shift o Additional Functions Adjustments: Offset Jobs Mode On/Off o Three new output settings: 1) Straight stacking 2) Offset Stapling between Jobs 3) Straight-stacking for Stapled Jobs



E.



Ethernet Card (imageRUNNER 5020/6020 Series ONLY) A standard Ethernet card is installed on all of the imageRUNNER 5020/6020 Series (even the copier models) devices. As a result, several new functions have become available to stand-alone users: • Network scanning and the Network ScanGear™ driver, is standard on all devices. •



Remote and Cascade Copying are now independently available from Universal Send functionality, so users need not purchase “i” models solely for this function.



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IV.



Product Configuration



Items included in the imageRUNNER 5020/6020 Box: • • • • • • • • • • • • • • • •



Main Unit • Installation Check List Plate, Cassette Size x 2 • Assembly Label, Deck Size x 2 • Cassette Size Label x 2 Plate, Preventing Mis-detect x 2 • Label, Universal Cassette Cover, Handle (A) • Handle Plate, End Guide • Cover, Handle (B) x 3 Screw x 2 • Cover, Side guide Lever, Separation Release • Stop, Drum Support Cover, Latch Blanking • Screw MEAP Administration Software CD-ROM • N/W ScanGear CD-ROM Document Tray • FL Cassette-P4 (Universal) FL Cassette-Q3 (11” x 17”) • Reference Guide (Eng) Copying Guide (Eng) • Box Function Guide (Eng) User Manual CD-ROM [NW, RUI Guide, etc) • EULA (JEFIG) Copy Machine Warranty (Eng/FR) • Drum Unit Warranty (Eng/FR) Registration Card (USA) • Registration Card (Canada) imageRUNNER 5020/6020 “i” models box include all of the above, plus: • Sending Function Guide (English) • Network Quick Start Guide • User Manual CD-ROM (USE/UKE) • User Software CD-ROM • PS/PCL™ Release Note (USE)



These Guides can only be ordered as a service part. • Operator Manual (FA7-2189-060)



• Box Function Guide (FA7-2487-010)



• User’s Guide (FA7-2485-010)



• Sending Function Guide (FA7-2488-010)



• Copying Guide (FA7-2486-010)



• Setup Guide (FA7-2816-010)



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A.



imageRUNNER 5020/6020 Series Item Number2



Item imageRUNNER 5020/6020 imageRUNNER 5020 imageRUNNER 6020



8729A001AA 8730A001AA imageRUNNER 5020i/6020i



imageRUNNER 5020i imageRUNNER 6020i



B.



8727A011AA 8728A011AA



Accessories Item Number2



Item Finisher-F1 Saddle Finisher-F2 Puncher Unit-B1 Copy Tray-C3 Paper Deck-G1 FL Cassette-P3 (Universal) FL Cassette-Q3 Document Tray-C1 Accessibility Handle-A1



C.



D.



0191A001AA 0192A001AA 0194A002AA 0519A006AA 0270A003AA 0334A007AA 0335A007AA 0515A001AA 8201A001AA



Supplies Item



Item Number2



GPR-4 Drum GPR-4 Black Toner Staple Cartridge–D2 Staple-E1 Transparency Type E Matte Labels 30 up Control Card IV Control Card Printer-A1 Roll paper for CCP Basic Card Set Copy Card Set 2 Copy Card Set 3



4229A003AA 4234A003AA 0250A002AA 0251A001AA 6101AJ28AA 6101AJ31AA 0487A004AA 0491A001AA 5578A001AA 0500A002AA 0499A005AA 0499A006AA



Connectivity Accessories Item Number2



Item



Network Multi-PDL Printer Kit-D1* 8743A003AA Token Ring-A2 SET 6910A004AA Resolution Switching Board-B1** 8731A002AA USB Application Switching Board-A1 8749A001AA imageRUNNER Security Kit-A1P 8052A002AA * Standard for “i” models ** Standard for “i” models, required for some future MEAP applications.



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V.



Specifications Note: All specifications are subject to change without notice. A.



imageRUNNER 5020/6020 imageRUNNER 5020/6020 (Main Unit)



Type



Digital, Multifunction Imaging System



Copying Method



Laser Dry Electrostatic Transfer



Developing System



Dry Monocomponent Toner Projection



Acceptable Originals



Sheets, Books, and 3 Dimensional Items (up to 4.4 lbs.)



Maximum Original Size



11” x 17” (Ledger)



Maximum Copy Size



11” x 17” (Ledger) Only lower cassettes will hold 11” x 17” size paper.



Minimum Copy Size



4 1/8” x 5 7/8”



Image Server



Standard 256MB RAM + 10 GB HDD (approximately 3,700 originals can be held)



Maximum Copy Reservation



5



Scanning Resolution



Up to 600 dpi x 600 dpi



Engine Resolution



Up to 600 dpi x 600 dpi



Interpolated Resolution



Up to 1,200 dpi x 600 dpi (copy), 2,400 dpi x 600 dpi (print)



Halftone



256 continuous tones



Paper Feeding



2 cassettes / 2 trays



Paper Capacity



2 x 550 and 2 x 1,500 (Std. 4,150 Sheets / Max. 7,650 Sheets / 20 lb. Bond)



Stack Bypass



Up to 50 Sheets



Acceptable Paper Weight Duplexing Magnification



17 lb. Bond to 110 lb. Index(Drawer 1 & 2, Paper Deck and Stack Bypass) 17 lb. Bond to 24 lb. Index (Drawer 3 & 4) Standard Automatic Trayless Duplexing 25% - 400% (in 1% increments): From glass 25% - 200% (in 1% increments): From feeder



Preset Reduce/Enlarge



25%, 50%, 64%, 73%, 78%, 121%, 129%, 200%, 400%



imageRUNNER 5020 Multi-Page Copy Speed



Approximately 50 ppm LTR/STMTR, 36 ppm LGL, 30 ppm 11”x17”, 39 ppm LTRR



imageRUNNER 6020 Multi-Page Copy Speed



Approximately 60 ppm LTR/STMTR, 36 ppm LGL, 30 ppm 11”x17”, 42 ppm LTRR



First Copy Speed



Approximately 3.8 seconds or less from platen glass Approximately 5.1 seconds or less from ADF



ADF



Up to 55 ipm



ADF Paper Capacity



Approximately 100 sheets



ADF Paper Weight



13 lb. Bond to 32 lb. Index (Simplex and Duplex)



Warm-Up Time



Approximately 6 minutes or less



Maximum Copy Run



1 – 9,999



Automatic Exposure



AE or Manual (Text, Photo or Text & Photo)



Dimensions (HxWxD) w/ADF



Approximately 44 3/4” x 25 3/8” x 29 1/4" (1,136 x 643 x 743mm)



Installation Space (WxD)



Approximately 52 3/8” x 29 1/4 ” (1,246 x 746mm) (w/ copy tray)



Weight



Approximately 462 lbs. (210kg) (With ADF)



Power Requirements



115V, 60Hz



Plug



NEMA 5-20P, 15A



Toner



Magnetic Negative Toner (1,650g)



Photoconductor



Amorphous Silicon Drum



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B.



Finisher-F1 Finisher-F1



Acceptable Paper Weight



17lb Bond - 110lb Index (64 - 200 g/m2)



Number of Trays



2 Trays



Paper size



1,000 Sheets LTR / 500 Sheets 11” x 17” - Offset is Supported or 30 sets all size 1,000 Sheets LTR / 500 Sheets 11” x 17” - Offset is Supported Lower Tray or 30 sets all size Statement (STMT) to 11"x17"



Staple Position



1-Top corner (Any Corner of page) 2-Side Margin (Book Staple - Two Patterns)



Performance



Full Productivity (17lb Bond – 110 lb Index paper and 1/2 staples)



Maximum Stapling Capacity



50 Sheets LTR/STMT, 30 sheets LTRR/LGL/11”x17”



Power Source



Directly From Main Unit



Dimensions (HxWxD)



Approximately 41-3/8" x 26-3/8" x 24-1/4" (1,052mm x 669mm x 614mm)



Top Tray Capacity Per Tray



Weight



Approximately 70.5 lbs. (32kg)



Type of Staple



Staple-E1 (5,000 x 3)



C.



Saddle Finisher-F2 Saddle Finisher-F2



Acceptable Paper Weight



17 lb. Bond to 110 lb. Index



Number of Trays



2 Trays Top Tray:



Capacity Per Tray Lower Tray:



1,000 Sheets LTR / 500 Sheets 11” x 17” - Offset is Supported or 30 sets (w/staple) all size 1,000 Sheets LTR / 500 Sheets 11” x 17” - Offset is Supported or 30 sets (w/staple) all size



Paper Size



Statement (STMT) to 11"x17"



Staple Position



1-Top corner (Any Corner of page) 2-Side Margin (Book Staple - Two Patterns)



Performance



Full Productivity (17 lb. Bond – 110 lb. Index paper and 1/2 staples)



Maximum Stapling Capacity



Approximately 50 Sheets LTR/STMT, 30 sheets LTRR/LGL/11”x17”



Staple Paper Weight Capacity



17 lb. Bond to 110 lb. Index (64 - 200 g/m2)



Acceptable Paper Weight



17 lb. Bond to 110 lb. Index (64 - 200 g/m2)



Power Source



Directly From Main Unit Stapling 15 Sheets Capacity Paper Weight 17 lb. – 22 lb. Bond, Cover sheet is up to 110 lb. Index Total Sides 60 Total Sides (15 Sheets) Imaged V Folding Standard Folding Paper Size LTRR, 11” x 17” Supported 25 Total Sets (1-5 sheets), 15 Total sets (6-10 sheets), 10 Total Total Sets Sets (11-15 Sheets) 11"x17" / LTRR / LGL (requires optional Puncher Unit which can also be attached to the Finisher-F1)



Saddle Stitch Tray



Paper Size (Punch) Dimensions (HxWxD)



Approximately 41-3/8” x 26-3/8” x 24-1/4” (1,052 x 669 x 614 mm)



Weight



Approximately 114 lb. (52 kg) Staple-E1 (5,000 x 3), Staple Cartridge-D2 (2,000 x 3 Cartridges) for Saddle Stitch Unit Puncher Unt-B1 (2/3 hole punch)



Type of Staple Attachable Accessories



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D.



ADF ADF



ADF Paper Weight



11"x17", LGL, LTR, LTR-R, STMT Up to 100 Sheets /LTR, LTR-R, STMT Up to 50 Sheets/11” x 17” 13 lb. Bond to 32 lb. Index (one side/both sides copy)



Document Feeding Speed



Up to 55 ipm)



Original Feeding Method



From first page (top of the original)



Power Source



Directly from Main Unit



Weight



Approximately 30.8 lbs. (14kg)



Acceptable Original Size Acceptable Original Capacity



E.



Paper Deck-G1 Paper Deck-G1



Number of Drawers



1



Paper Capacity



2 3,500 Sheets (20lb bond - 80 g/m )



Paper size



LTR



Paper weight



2 17 lb. Bond to 110 lb. Index (64 - 200 g/m )



Power Source



Directly From Main Unit



Dimensions (HxWxD)



Approximately 22-5/8” x 12-3/4” x 23” (574 x 323 x 583 mm)



Weight



Approximately 101 lbs. (46kg)



F.



Puncher Unit-B1 Puncher Unit-B1 (Option for the Finisher-F1 and Saddle Finisher-F2)



Acceptable Paper Weight



2 17 lb. Bond to 110 lb. index (64 - 200 g/m )



Paper Size



LTR / LGL / 11”x17”



Punch Method



Sequential processing system (1 sheet at a time)



Punch Capacity



2 hole / 3 hole (Auto change: 3 hole – LTR/11”x17”, 2 hole – LGL/LTRR)



Punch Speed



Full productivity



Puncher Paper Dust Stock



Approximately 3,000 sheets



Punch Dust Access



Front



Power Source



Directly From Main Unit



Dimensions (H x W x D)



Approximately 34-7/8” x 3” x 24-1/4” (886 x 75.5 x 614.4 mm)



Weight



Approximately 11.9 lb (5.4kg)



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G.



Network Multi-PDL Print Kit-D1 Network Multi-PDL Print Kit-D1 (Standard with “i” models)



CPU Memory Storage Continuous Print Speed Applicable Paper Size Paper Source Supported Internal Fonts



Use main unit Canon custom processor with accelerator Use main unit DIMM (256 MB Standard) Use main unit HDD (10 GB) Up to 50/60 ppm (LTR) LTR, LGL, STMT, 11"x17", A5, A4, A3, B4, B5 2 Cassettes (550 Sheets each) 2 Trays (1,500 Sheets each) Stack Bypass Optional Paper Deck PDL PCL 5e, PCL 6 and PostScript™ 3 Emulation PostScript: 136 Fonts-117 Adobe™ Type Fonts and 19 TrueType™ PCL5e/6: Roman 80, Barcode 32



Supported Resolution



Up to 600 x 600 dpi



I/F Connections



Ethernet (10/100Base T) IEEE 1284(Compatibility, Nibble, Byte and ECP mode) Token Ring (4M/16M Option card)



Protocol Stacks



NetWare: 802.2,802.3,Ethernet II, 802.2SNAP TCP/IP: Ethernet II AppleTalk: Phase II only



Network OS



Novell NetWare™ v.3.2, 4.1, 4.11,4.2, 5, 5.1, 6 Microsoft® Windows® 95/98/2000/Me/XP Windows NT® 4.0 Solaris™ 1.x, 2.5 or later Apple™ System 7.5 or higher



Print Service



Print Controller Technology



NetWare Networks NDS PServer Nprinter Rprinter AppleTalk PAP NetSpot™ EMS OpenView™ EMS NetView™ EMS UniCenter TNG™



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TCP/IP LPD (Line Printer Daemon) IPP (Windows 9.X, 2000 only) RAW (Windows 2000 only) SMB



NetSpot Resource Downloader NetSpot Console Remote UI Network ScanGear JBIG viewer



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VI.



Service Features A.



Serviceability To ensure machine reliability and copies of the highest quality, Canon U.S.A., Inc. recommends that a Quality Assurance Visit be performed every 250,000 copies. Quality Assurance requires the cleaning, checking, and replacement of parts as necessary for specific areas. The frequency of the Quality Assurance Visits will depend on the following conditions: monthly copy volume, environment, type of originals copied, and customer’s handling of the copier equipment.



B.



Upgrading Canon U.S.A. will provide dealers with the Service Support Tool (Version 1.63 or later) via Canon e-Support for updating the following system components: •



System Software stored on the Hard Disk Drive (HDD)



•



Remote User Interface (RUI) stored on the HDD



•



BootROM stored on a Flash Double In-line Memory Module (FDIMM) on the Main Controller Printed Circuit Board (PCB)



•



MEAP contents



•



Language



The Service Support Tool has the ability to back-up RAM data (service mode and user mode settings). When the HDD is replaced, the Service Support Tool is used to format the new HDD and load software. Canon USA will make the data for these updates available to the dealers via CD-ROM. Note: A Personal Computer is required to upgrade firmware. Use a 3 Bicentronics IEEE-1284 I/F cable or a crossover network cable, as an interface between the personal computer and the imageRUNNER 5020/6020 Series to enable high-speed transmission of the data is recommended.



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C.



Computer Requirements For Upgrading The following are the recommended Desktop PC or laptop specifications to use for the download: 1) CPU: Intel™ Pentium™ 166MHz or higher 2)



Memory: 32MB of RAM (64MB recommended)



3)



Free HDD Capacity: 100MB of available hard disk space



4)



Monitor Resolution: VGA (640x480)



5)



16 Bit Color



6)



Printer Port: Bi-centronics (IEEE 1284) ECP mode



7)



Serial Port: RS-232C (D-sub 9-pin connector)



8)



Network Connection (Ethernet-RJ45)



9)



USB port



10) CD-ROM Drive 11) Operating System: Windows 95/98/2000/XP, Windows NT 4.0 Necessary Cables: • IEEE 1284 Parallel Cable • Cross-Over Ethernet Cable • USB Cable (Type A to Type B) The RS-232C cable is included with the Downloader PCB Assembly (FY9-2034-000). Note: High-Speed Parallel Mode is NOT available using Windows NT/2000/XP – even if supported by the hardware. Under these Operating Systems, the only Parallel Mode supported is Low-Speed. All specifications above are subject to change without notice.



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D.



Handling Of The HDD The imageRUNNER 5020/6020 Series uses a HDD for storage of the firmware and image data. A HDD is easily affected by shock, vibration, and static charge, therefore its handling requires special care. When transporting a HDD, it must be kept in its original package until it is installed into the main body. CAUTION: IT IS RECOMMENDED NOT TO STORE DATA ON THE HARD DISK WITHOUT MAINTAINING COPIES OR PRINTOUTS OF SUCH DATA ELSEWARE. CANON RECOMMENDS THAT DATA STORED ON THE PRODUCT'S HARD DISK DRIVE BE DUPLICATED OR BACKED UP TO PREVENT ITS LOSS IN THE EVENT OF FAILURE OR OTHER MALFUNCTION OF THE HARD DISK DRIVE. IN NO EVENT WILL CANON OR ITS AFFILIATES OR THEIR DEALERS BE LIABLE FOR ANY DAMAGES FOR LOSS OF DATA RECEIVED OR STORED ON THE HARD DISK, INCLUDING LOSS ARISING FROM LOST OPPORTUNITY TO USE SUCH DATA, EVEN IF CANON IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. (SEE THE TERMS OF THE PRODUCT'S LIMITED WARRANTY FOR MORE DETAILS.)



E.



Estimated Installation Time Estimated Time4



Description imageRUNNER 5020/6020 w/ADF



30 minutes



Finisher-F1



20 minutes



Saddle Finisher-F2



20 minutes



Network Multi-PDL Printer Kit-D1



5 minutes



Paper Deck-G1



20 minutes



Puncher Unit-B1



15 minutes



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A.



Service Mode Service mode can be used to predict the life expectancy of certain consumable parts including: pick-up rollers, feed rollers, separation rollers, feeder, cleaning web and paper deck. The number of sheets listed in service mode indicates the usage of these parts. This can help the technician plan for replacement parts of subsequent visits.



B.



Power and Plug Requirements The imageRUNNER 5020/6020 Series requires a NEMA 5-20R receptacle (See Figure 1) for proper operation. Confirm that a NEMA 520R receptacle is available prior to installation. CAUTION DO NOT ATTEMPT TO PLUG THE imageRUNNER 5020/6020 Series COPIER INTO A STANDARD NEMA 5-15R RECEPTACLE. DOING SO MAY RESULT IN AN OVERLOAD TO THE ELECTRIC CIRCUITS OR DAMAGE TO THE COPIER.



Figure 1 NEMA 5-20R Receptacle



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H.



Soft Counter The imageRUNNER 5020/6020 Series utilizes soft counters, not hard counters. The control panel normally displays 6 counters when the counter check button is pressed. The counter description may be changed, enabled, or disabled in service mode; except for counter 1. The counter 1 setting cannot be changed under any circumstances. The chart below indicates the counter configurations: Counter 1 2 3 4 5 6



Description Total Total (Large) Copy (Total 1) Copy (Large) Not Displayed Not Displayed



Default Display On On On On Off Off



Default Switch Fixed May be changed May be changed May be changed May be changed May be changed



Refer to the Service Manual for complete details on the Soft Counter configurations. I.



MEAP Application Counter In addition to the Soft Counter function, the MEAP Application Counter counts the number of prints and scans per MEAP application. There are two methods to display the MEAP Application Counter value: 1. The MEAP counter can be viewed from a web browser through a network connected PC with the MEAP device by selecting the SMS (Service Management Service) “Application/License Information” page. 2. To view the MEAP counter from the device itself, press “1,2,3” (Counter) hard key on the MEAP device then from the LCD screen, press the “MEAP Counter” button. Each MEAP application has its own counter. The number of applications that can be installed on the imageRUNNER 5020/6020 is directly related to the number of counters available. There are twenty (20) counters available for MEAP applications. However, the imageRUNNER 5020/6020 Series uses two MEAP application counters: one for the Portal Service and one for Universal Send. Therefore the number of additional applications that can be installed is eighteen. The Portal Service can be uninstalled to free up an extra counter. There are three types of MEAP applications: 1. Applet - a user interface for the application is on the control panel of the copier. 2. Servlet - a remote user interface is available for the application. 3. Esplet - there is no user interface for the application. Applet type applications used directly from the control panel are limited to nine (three tabs in each pane times three panes).



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J.



Consumables Description



K.



2



Quantity



Estimated 5 Yield/Life



Remarks



6% text LTR document



GPR-4 Toner



F42-4101-000



1



33,000



GPR-4 Drum



F43-7801-000



1



3,000,000



Finisher-F1/Saddle Finisher-F2 Consumables Description



L.



Part Number



Part Number



2



Quantity



Staple-E1



F23-5705-000



1



Staple Cartridge-D2



F23-2930-000



1



Estimated 5 Yield/Life



5,000 staples x 3 cartridges 2,000 staples x 3 cartridges



Remarks



For saddle stitch use.



Periodic Replacement Parts Description



Corona wire (primary, pre-transfer, transfer/separation) Primary corona wire cleaner 1 Primary corona wire cleaner 2 Transfer corona wire cleaner 1 Transfer corona wire cleaner 2 Separation corona wire cleaner Pre-transfer corona wire cleaner



Part Number



2



Quantity



Estimated 5 Yield/Life



FB4-3687-000



As Required



500,000



FF5-6883-000



2



500,000



FF5-6884-000



2



500,000



FF5-6883-000



1



500,000



FF5-6884-000



1



500,000



FF5-3090-000



1



500,000



FF5-3090-000



1



500,000



As Required 1



Primary grid wire



FY1-0833-000



Thermistor



FH7-7529-000



Second thermistor



FG5-8812-040



1



500,000



Ozone filter



FB5-5570-000



1



500,000



Thermal switch



FH7-7154-000



1



1,000,000



imageRUNNER 5020/6020 Series Service Guide



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Remarks



Replace simultaneously with corona wire cleaner. Replace simultaneously with corona wire.



500,000 500,000



June 2003 Page 14



imageRUNNER 5020/6020 Series Service Guide



M.



Consumable Parts Description



Developing Sleeve



2



FG5-8235-000



Quantity



Estimated 5 Yield/Life (prints/copies)



1



1,000,000



Developing Roller



FB2-6933-000



2



1,000,000



Cleaner Separation Claw



FB2-6899-000



3



500,000



Cleaning Blade



FA4-1827-000



1



1,000,000



Primary Corona Assembly



FG6-5927-000



1



1,000,000



FG6-5911-000



1



1,000,000



FG6-5045-030



1



1,000,000



FA4-1867-000



1



500,000



Upper Fixing Roller



FB4-3690-000



1



500,000



Lower Fixing Roller



FB5-3619-000



1



500,000



Fixing Web



FY1-1157-000



1



500,000



Transfer/Separation Corona Assembly Pre-Transfer Corona Assembly Pre-Transfer Corona Assembly Scraper



Insulating Bush (Front/Rear)



Remarks



Use both edges 500,000 copies/edge



Replaced simultaneously with upper fixing assembly



FB5-3613-000



1



500,000



FB5-3625-000



6



500,000



FA2-9037-000



2



1,000,000



FF5-1220-000



4



250,000



FF5-1221-000



4



250,000



Pick-Up Feed Roller (Deck, Cassette)



FF5-9779-000



8



250,000



Number of actual copies (2 rollers/cassette)



Separation Roller (Deck, Cassette)



FB2-7777-020



4



250,000



Number of actual copies (1 roller/cassette)



Manual Feed B Roller



FB1-8581-000



1



120,000



Manual Feed C Roller



FB5-0873-000



1



120,000



Quantity



Estimated 5 Yield/Life (prints/copies)



Upper Delivery Separation Claw Lower Delivery Separation Claw Pick-Up Roller (Deck, Cassette), Rear Pick-Up Roller (Deck, Cassette), Front



N.



Part Number



Number of actual copies (1 roller/cassette)



Number of actual copies



ADF Consumable Parts Description



Part Number



2



Feed Roller



FC3-0607-000



1



80,000



Separation Pad



FF3-3983-000



1



80,000



Pick-Up Roller



FC3-0722-000



1



80,000



Separation Plate



FF3-3984-000



1



80,000



Dust collecting tape (large)



FC3-0787-000



1



80,000



Dust collecting tape (small)



FC3-0788-000



1



80,000



Dust collecting tape (upper)



FC3-0799-000



1



80,000



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imageRUNNER 5020/6020 Series Service Guide



O.



Paper Deck-G1 Consumable Parts Description



P.



Part Number



Quantity



Estimated 5 Yield/Life (prints/copies)



Pick-up roller, rear



FF5-1221-000



1



250,000



Pick-up roller, front



FF5-1220-000



1



250,000



Pick-up feed roller



FF5-9779-000



2



250,000



Separation roller



FB2-7777-020



1



250,000



Remarks The number of copies is the total of sheets actually used.



Finisher-F1/Saddle Finisher-F2 Consumable Parts Description



Stapler (Processing tray)



Part Number



2



FB4-5390-000



Quantity



1



Estimated Life 5 (Times)



500,000



Number of times saddle stitching is performed (2,000 staples / cartridge)



FB3-7860-000



2



100,000



Knurl belt



FB4-6656-000



2



2,000,000



Puncher



Remarks Number of times stapling is performed. (5,000 staples / cartridge)



Stapler (Saddle Stitcher)



Paddle for stapler



Q.



2



FG5-8178-000



2



1,000,000



Paddle unit



FB4-6825-000



2



1,000,000



Paddle rubber only



FG6-6501-000



1



1,000,000



3 hole model



Customer Maintenance Description



Remarks



Clean Copyboard glass Clean Copyboard pressure plate Clean static eliminator



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R.



Periodic Maintenance Items ‹: clean



Unit



External Control Scanner



Optical Unit



Corona Assembly



Part



Every 250,000 copies ‹



Scanner wire



∇⊕



Scanner rail Mirrors No. 1-No. 3 Dust proof glass Reflector Standard white plate Corona wires (primary, pretransfer, transfer/separation) Corona wires cleaner - primary, pretransfer, transfer/separation



‹∇ ‹ ‹ ‹ ‹



Grid wire (primary)



‹



● ‹



‹



‹



‹



‹



‹ After cleaning, wipe with isopropyl alcohol and oxidation cerium.



‹ ‹● ∇



Developer scatterproof sheet



‹



Developing roller



‹ ‹



Hopper



‹



Inlet guide



‹



Remove paper dust.



∇



Wind up upon installation.



‹



Oil receptacle Thermistor



‹



●



Second thermistor



‹



●



Thermal switch



Pick-up/feeding assembly



●



‹



Side scraper



Delivery Assembly Waste toner receptacle



After replacement, be sure to perform wire cleaning in the service mode.



●



Toner catcher/toner supply mouth



Fixing unit (cont’d)



Remarks



Inspection and adjustment at first 250,000 copies only. Clean with Alcohol and apply S20 oil.



Drum heater sliding area



Web



Every 1,000,000 copies



●



Cleaner



Fixing unit



Every 500,000 copies



‹



Photo-sensitive Drum



Developing cylinder Developer



Upon Installation



Copyboard glass Ozone filter Dust proof filter



Shield plate for each corona assembly Primary scatter-proof sheet Roller terminal assembly Photosensitive Drum



●: replace ∇: lubricate ⊕: adjust ❑: inspect



Separation claw (upper and lower) Waste toner receptacle



● ‹ ∇



Transfer guide



‹



Register roller (upper and lower)



‹



Feeding belt



‹



Feeding roller



‹



imageRUNNER 5020/6020 Series Service Guide



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June 2003 Page 17



imageRUNNER 5020/6020 Series Service Guide



S.



Finisher-F1 and Saddle Finisher-F2 Periodic Maintenance Items ‹: clean



●: replace



⊕: adjust



❑: inspect



Every 250,000 copies ‹ ‹ ‹



Knurl belt Paddle at stapler unit Transmission sensor (Paddle)



T.



∇: lubricate



6



Location



ADF Periodic Maintenance Items ●: replace ∇: lubricate Every 80,000 copies (passing through ADF) or 7, 8 every six month’s



‹: clean Location



⊕: adjust ❑: inspect Every 160,000 copies (passing through ADF) or 7, 8 every one year



Post-separation sensor



‹



Reading sensor



‹ ‹



Reverse delivery sensor Registration roller



‹



Feed roller



‹



Delivery roller



‹



Driven rollers / Drive rollers



‹



Pick-up roller



‹



Separation pad



‹



Pre-separation pad



‹



Feeder guides (including mylar)



‹



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VII.



Service Policy A.



Dealer Technical Support The following support mechanisms have been established to deliver high quality, timely technical support services, and product information to imageRUNNER 5020/6020 Series dealerships. These support services cover areas such as system and user software, networking and connectivity issues, electro-mechanical operations, and other hardware servicing. 1. Canon USA/Dealer Support In order to ensure that each Dealer receives the highest level of support, and in turn can resolve the end-customer’s problems quickly and accurately, here are several recommendations for maximizing your technical support request. •



The Dealer Support personnel should check technical documentation (Manuals, Tech. Pub’s, SMB’s, etc.) and the eSupport website before calling Canon USA’s Technical Support Center (24 hours a day, 7 days a week) since your concern may have already been addressed and documented.



•



Have your Support ID Number ready when you call the Technical Support Center and prepare to be at the location where the engine or application is accessible. This dramatically improves the Technical Support Center’s ability to help troubleshoot the problem and eliminates any of the guesswork when answering a specific question. There are many “causes” to various problems, but by being at the location when calling, it takes the speculation out of the troubleshooting process by supplying accurate answers to what the machine / application is doing.



•



Provide the serial number of the installed engine or application you are troubleshooting. While this is required for access to support, it will also provide the Specialist with information about previous calls for support.



•



Be prepared to provide environment specific information and any other site-specific variables.



•



Submit and update your profile information such as cell phone number, e-mail address or company address. To do so, you can logon to e-Support and access the “Current Profile” section to make updates or call Canon USA’s Technical Support Center. Accurate profile information will allow for quick contact if more information is required from the caller later on.



•



At the completion of each call, a ticket number is provided. If the Support Specialist does not provide a number, the caller should ask for it.



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imageRUNNER 5020/6020 Series Service Guide



•



A return call from a Dealer Technician/Systems Engineer with a resolution is extremely helpful. The information Canon USA receives from you on what actually resolved the problem is sent to the Support Specialist and enables them to better assist other callers who might have the same problem you just fixed.



•



Making certain that all of our support partners get the highest quality technical support as fast as possible makes everyone more productive and ultimately delivers better results and customer satisfaction.



•



Following some of these basic guidelines, and working as a team, helps everyone achieve their support goals.



2. Canon Technical Support Center In the event assistance is required by the Dealer for the support of the imageRUNNER 5020/6020 Series, Canon USA’s Technical Support Center will provide support and problem escalation for the authorized servicing dealer. The Technical Support Center (1-800-528-2830) will provide second level support for Authorized imageRUNNER 5020/6020 Series Dealers only. A valid Support ID and imageRUNNER 5020/6020 serial number is required to access the Technical Support Center. Hardware support is available Monday through Friday, 9:00am-8:00pm Eastern Time and software and connectivity support is available Monday through Friday, 9:00am-6:00pm Eastern Time. Canon’s Technical Support Center support responsibilities are as follows: •



All technical support for the customer is provided solely by the contracted servicing Dealer.



•



The Canon USA Technical Support Center will be the central contact for the reporting of all known outstanding hardware and software issues to Canon USA’s development groups.



•



The Canon USA Technical Support Center will be available to all Authorized Dealers, Systems Engineers and Technicians.



•



The Technical Support Center will provide technical information regarding all Canon associated hardware and software products.



•



The Technical Support Center will deploy, as required through proper escalation procedures, all on-site Canon USA Digital Solutions Specialist and Systems Engineers.



•



The Technical Support Center will provide a single place for problem escalation for engineering and development teams.



•



The Technical Support Center will provide the highest level of Professionalism and Customer Satisfaction.



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3. Internet Support Canon USA’s Systems and Technical Support Division provides high quality e-Support via the internet and is only available for Canon USA Authorized Service Dealers. Canon e-Support is designed to give dealer Systems Engineers and Technicians access to technical support information via the Worldwide Web. The following functions and information can be accessed: •



Proactive notification of new releases, patches, Technical Bulletins, and other information via e-mail.



•



Search for Technical Solutions with the Integrated Knowledge Management System through natural language query.



•



Read or download on-line documentation.



•



Download patches and their Readme files.



•



Download Firmware and Software Drivers.



•



Track and Modify logged Cases.



•



Review all open Cases.



In order to access e-Support, you must first register for a Support ID. To register for a support ID, go on-line to the Canon USA Systems and Technical Support Division’s e-Support Center at http://www.support.cusa.canon.com. Click on the “Register To Join” button and follow the instructions for registration. This service is available at no additional charge to all authorized dealers.



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B.



Call Escalation Procedure Canon USA provides a time sensitive call escalation process for all authorized imageRUNNER 5020/6020 Series dealers. The Technical Support Center is the single point of entry for this process. Once a call is placed to the Technical Support Center and information is logged into the call management system, a case number will be assigned to the call. Every effort is made to resolve the problem during the call. Calls that cannot be resolved during the initial call and require escalation, need to follow the process below. The status of all escalated cases can be viewed via e-Support or by calling the Technical Support Center.



Canon imageRUNNER 5020/6020 Series End-User



End-User Contacts Servicing Dealer



Servicing Dealer Contacts Canon USA TSC



Status Modify



Assistance Required



Canon USA Technical Support Center 1-800-528-2830



Update Case



Canon USA Digital Solutions Specialist & Systems Engineers



Update Case



Canon USA Engineering



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imageRUNNER 5020/6020 Series Service Guide



C.



D.



Recommended Monthly Print/Copy Volume imageRUNNER 5020



imageRUNNER 6020



Optimum performance range (prints/copies per month)



Approximately 30,000 to 60,000



Approximately 30,000 to 100,000



Suggested maximum monthly print/copy volume



Up to 200,000



Up to 230,000



Warranty Conditions 1. End-User Warranty Conditions • imageRUNNER 5020/6020 Series Product Warranty Ninety (90) days after delivery to the original purchaser or 180,000 copies, whichever comes first. For detailed warranty information, please refer to the imageRUNNER 5020/6020 Series Limited Warranty located in the Appendix. No warranty is given on any consumables or consumable parts, such as paper, toner, chemicals, or pick-up rollers. •



GPR-4 Drum Unit Warranty Full Credit:



60,000 copies or Thirty (30) days from the date of original purchase, whichever comes first.



Prorated Credit:



2,000,000 or one year from the date of original purchase, whichever comes first.



2. Warranty Administration Reduction Program (WARP) Dealers purchasing an imageRUNNER 5020/6020 Series will receive WARP credit during the month following their purchase. The credit will cover the dealer’s cost for defective parts with a dealer cost under $300 replaced during the term of the end-user warranty. Defective parts having a dealer cost over $300 that were replaced during the term of the end-user warranty should be returned along with all applicable documentation to Canon U.S.A. for processing. Canon's Digital Solutions Specialists and Regional Service Managers can answer questions on this program.



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imageRUNNER 5020/6020 Series Service Guide



VIII.



Suggested Maintenance Agreement Rates The following is a detailed suggested dealer maintenance agreement and estimated service costs for the imageRUNNER 5060/6020 Series. THE MAINTENANCE AGREEMENT RATES ARE OFFERED AS A SUGGESTION ONLY. CANON DOES NOT REPRESENT OR WARRANT THAT AN AUTHORIZED DEALER WILL OPERATE AT ANY LEVEL OF PROFITABILITY. IN SETTING MAINTENANCE AGREEMENT RATES, THE DEALER SHOULD CONSIDER VARIABLES AFFECTING THE RATES, INCLUDING THE COSTS INCURRED BY THE PARTICULAR DEALER. A.



Suggested Maintenance Agreement Rates For The Main Unit The following maintenance agreement rates include all service visits, drum, and replacement parts, except toner. These agreement rates are calculated from the average of total costs for three years and the dealership profit ratio (see the Data Sheet on Page 28) and reflect a standard workweek operation 8am-5pm, Monday-Friday. imageRUNNER 50209 Monthly Base Charge



$125.00



Per Print / Copy Charge



$0.0042



imageRUNNER 6020 Monthly Base Charge



$137.00



Per Print / Copy Charge



$0.0039



The maintenance agreement rates for the imageRUNNER 5020i and imageRUNNER 6020i shown below include the Network Multi-PDL Printer Kit-D1. imageRUNNER 5020i Monthly Base Charge



$140.00



Per Print / Copy Charge



$0.0042



imageRUNNER 6020i Monthly Base Charge



$152.00



Per Print / Copy Charge



$0.0039



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imageRUNNER 5020/6020 Series Service Guide



B.



Estimated Cost The charts shown below represent the costs (parts, drum and labor) for maintaining ONE machine over a three (3) year period at 30,000 and 60,000 prints and/or copies per month, respectively (360,000 and 720,000 prints/copies per year) for the imageRUNNER 5020/5020i and 40,000 and 70,000 prints/copies per month, (480,000 and 840,000 prints/copies per year) for the imageRUNNER 6020/6020i. Parts and labor costs are based on Quality Assurance/Emergency visits. Estimated parts cost will vary according to parts usage. Based on the calculations presented in these charts, a yearly increase of 5% is assumed in the technician's salary. The estimated cost for the imageRUNNER 5020i and imageRUNNER 6020i shown below include the Network Multi-PDL Printer Kit-D1. 1. imageRUNNER 5020 30,000 Prints/Copies Per Month imageRUNNER 5020



FIRST YEAR



SECOND YEAR



THIRD YEAR



TOTAL (3 YRS.)



3 YRS. AVG.



Estimated Parts Cost



$112.50



$332.82



$648.62



$1,093.94



$364.65



Estimated Drum Cost



$30.86



$30.86



$30.86



$92.57



$30.86



Estimated Labor Cost



$777.91



$816.80



$857.64



$2,452.36



$817.45



Total



$921.27



$1,180.48



$1,537.12



$3,638.87



$1,212.96



60,000 Prints/Copies Per Month imageRUNNER 5020



FIRST YEAR



SECOND YEAR



THIRD YEAR



TOTAL (3 YRS.)



3 YRS. AVG.



Estimated Parts Cost



$380.52



$772.21



$916.64



$2,069.37



$689.79



Estimated Drum Cost



$43.20



$43.20



$43.20



$129.60



$43.20



Estimated Labor Cost



$1,217.85



$1,278.74



$1,342.68



$3,839.27



$1,279.76



Total



$1,641.57



$2,094.15



$2,302.52



$6,038.24



$2,012.75



imageRUNNER 5020/6020 Series Service Guide



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imageRUNNER 5020/6020 Series Service Guide



2. imageRUNNER 6020 40,000 Prints/Copies Per Month imageRUNNER 6020



FIRST YEAR



SECOND YEAR



THIRD YEAR



TOTAL (3 YRS.)



3 YRS. AVG.



Estimated Parts Cost



$122.10



$342.42



$760.21



$1,224.73



$408.24



Estimated Drum Cost



$36.00



$36.00



$36.00



$108.00



$36.00



Estimated Labor Cost



$936.84



$983.68



$1,032.87



$2,953.39



$984.46



$1,094.94



$1,362.10



$1,829.08



$4,286.12



$1,428.71



Total



70,000 Prints/Copies Per Month imageRUNNER 6020



FIRST YEAR



SECOND YEAR



THIRD YEAR



TOTAL (3 YRS.)



3 YRS. AVG.



Estimated Parts Cost



$384.52



$1,022.63



$996.53



$2,403.68



$801.23



Estimated Drum Cost



$33.60



$33.60



$33.60



$100.80



$33.60



Estimated Labor Cost



$1,332.00



$1,398.60



$1,468.53



$4,199.14



$1,399.71



Total



$1,750.12



$2,454.83



$2,498.66



$6,703.62



$2,234.54



3. imageRUNNER 5020i 30,000 Prints/Copies Per Month imageRUNNER 5020i



FIRST YEAR



SECOND YEAR



THIRD YEAR



TOTAL (3 YRS.)



3 YRS. AVG.



Estimated Parts Cost



$223.50



$443.82



$759.62



$1,426.94



$475.65



Estimated Drum Cost



$30.86



$30.86



$30.86



$92.57



$30.86



Estimated Labor Cost



$777.91



$816.80



$857.64



$2,452.36



$817.45



$1,032.27



$1,291.48



$1,648.12



$3,971.87



$1,323.96



Total



60,000 Prints/Copies Per Month imageRUNNER 5020i



FIRST YEAR



SECOND YEAR



THIRD YEAR



TOTAL (3 YRS.)



3 YRS. AVG.



Estimated Parts Cost



$491.52



$883.21



$1,027.64



$2,402.37



$800.79



Estimated Drum Cost



$43.20



$43.20



$43.20



$129.60



$43.20



Estimated Labor Cost



$1,217.85



$1,278.74



$1,342.68



$3,839.27



$1,279.76



Total



$1,752.57



$2,205.15



$2,413.52



$6,371.24



$2,123.75



imageRUNNER 5020/6020 Series Service Guide



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imageRUNNER 5020/6020 Series Service Guide



4. imageRUNNER 6020i 40,000 Prints/Copies Per Month imageRUNNER 6020i



FIRST YEAR



SECOND YEAR



THIRD YEAR



TOTAL (3 YRS.)



3 YRS. AVG.



Estimated Parts Cost



$233.10



$453.42



$871.21



$1,557.73



$519.24



Estimated Drum Cost



$36.00



$36.00



$36.00



$108.00



$36.00



Estimated Labor Cost



$936.84



$983.68



$1,032.87



$2,953.39



$984.46



$1,205.94



$1,473.10



$1,940.08



$4,619.12



$1,539.71



Total



70,000 Prints/Copies Per Month



C.



imageRUNNER 6020i



FIRST YEAR



SECOND YEAR



THIRD YEAR



TOTAL (3 YRS.)



3 YRS. AVG.



Estimated Parts Cost



$495.52



$1,133.63



$1,107.53



$2,736.68



$912.23



Estimated Drum Cost



$33.60



$33.60



$33.60



$100.80



$33.60



Estimated Labor Cost



$1,332.00



$1,398.60



$1,468.53



$4,199.14



$1,399.71



Total



$1,861.12



$2,565.83



$2,609.66



$7,036.62



$2,345.54



Suggested Annual Maintenance Agreement Rates for the Optional Accessories Description Side Paper Deck-G1 Finisher-F1 Saddle Finisher-F2 Puncher Unit-B1 Network Multi-PDL Printer Kit-D1 Token Ring-A2 SET Resolution Switching Board-B1 USB Application Interface Board-A1



imageRUNNER 5020/6020 Series Service Guide



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Suggested Annual Fee $100.00 $150.00 $265.00 $45.00 $185.00 $50.00 $20.00 $15.00



June 2003 Page 27



imageRUNNER 5020/6020 Series Service Guide



D.



Data Sheet By referring to the information set forth in the data sheet below, and by using its own data to calculate the cost of labor, a dealer may adjust the maintenance agreement rates to reflect its specific costs and needs. imageRUNNER 5020 Estimated Monthly Print/Copy Volume [Prints/Copies $/Month] Working Time [Minutes/Visit]



30,000



60,000



85



85



30



30



Visit Ratio [Visits/Month]



0.845



1.324



Estimated Technicians Annual Working Hours [Hours/Year]



1,615



1,615



$29,367



$29,367



Salary x 2.2



Salary x 2.2



Estimated # of Machines (a dedicated technician can handle) [Machines/Tech.]



83.05



53.05



Estimated Dealer's Profit Ratio (based on Annual M/A Rates)



59.7%



55.5%



40,000



70,000



85



85



30



30



Visit Ratio [Visits/Month]



1.018



1.448



Estimated Technicians Annual Working Hours [Hours/Year]



1,615



1,615



$29,367



$29,367



Salary x 2.2



Salary x 2.2



Estimated # of Machines (a dedicated technician can handle) [Machines/Tech.]



68.96



48.50



Estimated Dealer's Profit Ratio (based on Annual M/A Rates)



59.4%



54.6%



Travel Time [Minutes/Visit]



Estimated Annual Salary [Per Year] Fixed Cost



imageRUNNER 6020 Estimated Monthly Print/Copy Volume [Prints/Copies $/Month] Working Time [Minutes/Visit] Travel Time [Minutes/Visit]



Estimated Annual Salary [Per Year] Fixed Cost



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imageRUNNER 5020i (main unit only) Estimated Monthly Print/Copy Volume [Prints/Copies $/Month] Working Time [Minutes/Visit]



30,000



60,000



85



85



30



30



Visit Ratio [Visits/Month]



0.845



1.324



Estimated Technicians Annual Working Hours [Hours/Year]



1,615



1,615



$29,367



$29,367



Travel Time [Minutes/Visit]



Estimated Annual Salary [Per Year] Fixed Cost



Salary x 2.2



Salary x 2.2



Estimated # of Machines (a dedicated technician can handle) [Machines/Tech.]



83.05



53.05



Estimated Dealer's Profit Ratio (based on Annual M/A Rates)



58.5%



54.9%



40,000



70,000



85



85



30



30



Visit Ratio [Visits/Month]



1.018



1.448



Estimated Technicians Annual Working Hours [Hours/Year]



1,615



1,615



$29,367



$29,367



Salary x 2.2



Salary x 2.2



Estimated # of Machines (a dedicated technician can handle) [Machines/Tech.]



68.96



48.50



Estimated Dealer's Profit Ratio (based on Annual M/A Rates)



58.3%



54.0%



imageRUNNER 6020i (main unit only) Estimated Monthly Print/Copy Volume [Prints/Copies $/Month] Working Time [Minutes/Visit] Travel Time [Minutes/Visit]



Estimated Annual Salary [Per Year] Fixed Cost



IMPORTANT: SERVICE PERFORMANCE DATA, SUCH AS WORKING TIME AND VISIT RATIO SHOWN ABOVE, REPRESENTS THE ESTIMATED AVERAGE FOR A THREE-YEAR PERIOD. PERFORMANCE DATA FOR THE FIRST YEAR (FROM THE THREE-YEAR AVERAGE) MAY FALL BELOW ESTABLISHED TARGETS. THIS MAY BE THE RESULT OF THE TECHNICIAN’S UNFAMILIARITY WITH THE SERVICE REQUIREMENTS OF THE imageRUNNER 5020/6020 Series DURING THE FIRST YEAR OF SERVICE. THESE PERFORMANCE TARGETS ARE BASED ON ADHERENCE TO CANON'S PUBLISHED SERVICE PROCEDURES AND THE USE OF GENUINE CANON PARTS. QUALITY ASSURANCE (QA) VISITS MUST BE PERFORMED AT THE RECOMMENDED INTERVALS. FAILURE TO DO SO COULD RESULT IN SERVICE NEEDS IN EXCESS OF THESE ANTICIPATED LEVELS.



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IX.



Technical Training A.



Overview The imageRUNNER 5000/6000 Series training course will, through a balance of instructor-led lectures and hands-on labs, provide a complete understanding in the areas of servicing and connectivity. Each student will achieve the comfort level necessary to properly install, support, and service the imageRUNNER 5000/6000 Series product line. The imageRUNNER 5000/6000 course will focus on three core areas (refer to Section F) and model differences which will help the Technician feel more comfortable in his or her ability to support the imageRUNNER 5000/6000 series of products in a standalone or connected environment.



B.



Certification Once you successfully complete this course you will obtain certification on the following products: • imageRUNNER 5000/6000 • imageRUNNER 5000i • imageRUNNER 5020/6020 • imageRUNNER 5020i/6020i Technicians who are already certified on the imageRUNNER 5000/6000 will receive auto certification on the imageRUNNER 5020/5020i/6020/6020i models.



C.



Who Should Attend The imageRUNNER 5000/6000 Series machines are specialized digital copiers/printers. They incorporate not only basic and advanced copier features but also computer network connectivity and print driver features. With this in mind, this course is designed to meet the needs of any Technician whose responsibilities include supporting the imageRUNNER 5000/6000 Series of products in a stand-alone or connected environment.



D.



Training Facilities Training for this course will be available in all five Regional Training Centers: • Jamesburg, NJ • Norcross, GA • Itasca, IL • Irving, TX • Irvine, CA These are state-of-the-art educational centers with all of the required computer, network, and Canon products necessary to provide each student with the highest quality training available.



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E.



Prerequisites The prerequisite for this course is the imageRUNNER Connectivity Quest course.



F.



What You Will Learn Overview of the imageRUNNER 5000/6000 • Features/Specifications • Accessories • Standards • Options imageRUNNER Hardware Technology • Mechanical and Electrical Service Diagnostics • Component Removal, Identification and Assembly • Service Adjustments • Preventative Maintenance imageRUNNER 5000/6000 Print Controller • Network Multi-PDL Printer Kit-A2 • Printing via Novell 4.11 • Printing via Windows NT 4.0 Model Differences • imageRUNNER 5000/6000 • imageRUNNER 5000i • imageRUNNER 5020/6020 • imageRUNNER 5020i/6020i



G.



Course Format The imageRUNNER 5000/6000 Series course consists of four days of instructor-led lectures, hands-on labs and written examinations. The student-to-equipment ratio and the student-to-machine ratio are optimized for the most effective learning environment. Students are provided a lunchtime meal for each day of training.



H.



Course Highlights • Canon Certified Technical Trainers deliver all of the training. •



Classrooms are highly equipped state-of-the-art connectivity centers.



•



Instruction will consist of service-related labs, hands-on exercises, and a final examination.



•



Delivery is highly sophisticated and consists of videos and graphics embedded in our PowerPoint presentations. This course was developed with the Technician in mind. Real world practices and tips were added to bring additional perspective to the course.



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I.



Course Equipment • imageRUNNER 5000/6000 o ADF for each imageRUNNER 5000/6000 o Finisher-F1 or Saddle Finisher-F2 for each imageRUNNER 5000/6000 o Paper Deck-G1 for each imageRUNNER 5000/6000



J.



Materials The materials required for the imageRUNNER 5000/6000 training course are listed in the table below. Model/Accessory imageRUNNER 5000/6000 imageRUNNER 5000i DADF Finisher-F1/Saddle Finisher-F2 Side Paper Deck-G1 Network Multi-PDL Printer Kit-A1



Item



Part Number 2



Service Manual Parts Catalog Service Manual Parts Catalog Service Manual Parts Catalog Service Manual Parts Catalog Parts Catalog Service Manual



FY8-13GS-000 FY8-31EV-000 FY8-13HH-000 FY8-31FL-000 FY8-13GT-000 FY8-31EW-000 FY8-13GU-000 FY8-31EX-000 FY8-31EY-000 FY8-13GJ-000



Service materials may be ordered through the Canon Network Access (CNA) website http://www.cna.cusa.canon.com.



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X.



Service Requirements A.



Authorization Policy To become authorized and maintain authorization to service the imageRUNNER 5020/6020 Series, each Authorized Reseller’s location must have at least one employee who has successfully completed the imageRUNNER 5020/6020 Series Systems Connectivity Program and received certified status. For a Canon copier dealership, a System Engineer10 (SE) working with Canon connectivity products should have the following basic job functions: • Systems integration (pre-sale and post-sale) • Installation • Education of customers and dealership personnel • Troubleshooting In order to successfully perform these tasks, it is crucial that the SE have strong computer skills and a “working knowledge” in the following areas (listed in order of importance): • The major computer platforms (IBM™ compatible and Macintosh™) • Computer hardware (including cabling) • Computer software (including drivers) • Operating systems (DOS, Windows 95/98/ME/XP/2000, MacOS™ System 7, 8, 9 & 10) • Network Operating Systems: o Novell (3.x, 4.x, & 5.x) o Windows NT (latest version) • Protocols: o IPX/SPX™ o TCP / IP • Printing • Scanning In addition, computer skills and “working knowledge” in the following areas may also be helpful: • Other computer platforms (mainframe and UNIX™) • Networking (TokenRing future option) • Basic electronics Possible backgrounds, (listed in preferred order), of a successful Canon dealership SE are: • Novell CNASM or CNESM certification / MCSE • Canon copier service technician with two years of experience centered on connectivity products. A degree in computer science, engineering, or a computer technician with two years of experience is required in the above areas.



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B.



Service Recommendation To adequately service the imageRUNNER 5020/6020 Series, Canon USA strongly recommends that dealers have a laptop computer available for use as a primary tool for the imageRUNNER 5020/6020 Series. This laptop must meet the specifications that are listed in the Computer Requirements For Upgrading of the Service Features Section on Page 10 of this Service Guide.



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XI.



Appendix A.



imageRUNNER 5020/6020 Series Limited Warranty Conditions



Canon U.S.A., Inc. and Canon Canada, Inc. (collectively "Canon") warrant the imageRUNNER 5000/6000 Series product packaged with this Limited Warranty (the "Product") to be free from defects in workmanship and materials under normal use and service for a period of 90 days after delivery to the original purchaser or 180,000 copies, whichever comes first. During such warranty period, Canon shall replace, without charge, any defective part with a new or comparable rebuilt part. This warranty shall not extend to consumables such as paper, chemicals, and toner as to which there shall be no warranty or replacement. Nor shall this warranty cover the Canon Drum Unit for the Product, for which a separate warranty is given. Warranty replacement shall not extend the original warranty period of the Product. This limited warranty shall only apply if the Product is used in conjunction with compatible computers, peripheral equipment and software. Canon shall have no responsibility for such items except for compatible Canon brand peripheral equipment covered by a separate warranty (“Separate Warranty”). Repairs of such Canon brand peripheral equipment shall be governed by the terms of the Separate Warranty. Non-Canon brand equipment and software that may be distributed with the Product are sold “as is” and without warranty of any kind by Canon, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with respect to such non-Canon brand items is given by the manufacturer or producer thereof. For further information on software, see below. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES AND CONDITIONS REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, RELATING TO THE USE OR PERFORMANCE OF A PRODUCT. NO OTHER EXPRESS WARRANTY, CONDITION OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THE PRODUCT SHALL BIND CANON OR ANY AUTHORIZED SERVICE PROVIDER. NO WARRANTY IS GIVEN ON ANY USED PRODUCT. This warranty shall be void and of no force and effect if the Product is damaged as a result of (a) abuse, neglect, mishandling, alteration, electric current fluctuation or accident, (b) improper use, including failure to follow operating or maintenance instructions, or environmental conditions prescribed, in Canon's operator's manual or other documentation, (c) installation or repair by other than authorized service representatives qualified by Canon who are acting in accordance with Canon's service bulletins, (d) use of supplies or parts (other than those distributed by Canon) which damage the Product or cause abnormally frequent service calls or service problems, or (e) use of the Product with non-compatible computers, peripheral equipment or software, including the use of the Product in any system configuration not recommended in any manual distributed with the Product. Nor does this warranty extend to any Product on which the original identification marks or serial numbers have been defaced, removed, or altered. ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE PRODUCT OR CONTAINED ON THE SOFTWARE DISKETTES OR CD-ROM'S ENCLOSED WITH, OR ACCOMPANYING, THE PRODUCT), AND ANY UTILITY SOFTWARE, DISTRIBUTED WITH OR FOR THE PRODUCT, IS SOLD "AS IS" AND WITHOUT WARRANTY BY CANON. THE SOLE WARRANTY WITH RESPECT TO SUCH SOFTWARE IS CONTAINED IN THE SOFTWARE MANUFACTURER'S LICENSE AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY LIMITATIONS AND DISCLAIMERS THEREON. PLEASE CONTACT CANON IMMEDIATELY IF YOU HAVE NOT RECEIVED A COPY OF THE SOFTWARE MANUFACTURER'S LICENSE AGREEMENT. CANON RECOMMENDS THAT DATA STORED ON THE PRODUCT'S HARD DISK DRIVE BE DUPLICATED OR BACKED UP TO PREVENT ITS LOSS IN THE EVENT OF FAILURE OR OTHER MALFUNCTION OF THE HARD DISK DRIVE. NEITHER CANON NOR ANY AUTHORIZED SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER), LOSS OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA INCLUDING, WITHOUT LIMITATION, DATA STORED ON THE PRODUCT'S HARD DISK DRIVE, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ANY AUTHORIZED SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ANY AUTHORIZED SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCAHSE PRICE OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO USE THE PRODUCT SOLD BY CANON NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER. THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT AND STATES SUCH PURCHASER'S EXCLUSIVE REMEDY. CONDITIONS OF WARRANTY Defective parts must be returned to Canon or an Authorized Service Provider with all necessary documentation and will become the property of Canon. THIS WARRANTY APPLIES TO PRODUCTS SOLD AND USED IN THE U.S.A. AND CANADA ONLY.



Canon U.S.A., Inc. One Canon Plaza Lake Success, New York 11042-9979



Canon Canada, Inc. 6390 Dixie Road Mississauga, Ontario L5T 1P7 Canada Canon is a registered trademark of Canon Inc.



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B.



Canon GPR-4 Drum Unit Limited Warranty



Canon U.S.A., Inc. and Canon Canada, Inc. ("Canon") warrant the Drum Unit incorporated into the imageRUNNER Series product (the "Product") packaged with this Limited Warranty (the "Drum Unit") to be free from defects in workmanship and materials under normal use and service, other than exterior defects, such as nicks, scratches, or dents, for a period of 30 days after delivery to the original purchaser of the Drum Unit or use of it to make 60,000 copies, whichever comes first. If the Drum Unit proves to be defective within this warranty period, Canon shall, at its sole option, replace it without charge. Following the expiration of the 30 day warranty period, and continuing for a period of ONE YEAR after delivery to the purchaser of the Drum Unit or use of it to make 2,000,000 copies, whichever comes first, Canon shall provide a credit ("Credit") to the purchaser toward a replacement Drum Unit if the Drum Unit fails to operate under normal use and service by reason of any defect in workmanship and materials, other than exterior defects, such as nicks, scratches or dents. The Credit shall be a percentage of Canon's then current dealer price for the replacement Drum Unit determined as set forth in the example below. Warranty replacement shall not extend the original warranty period of the Drum Unit. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES AND CONDITIONS REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, RELATING TO THE USE OR PERFORMANCE OF THE DRUM UNIT. NO OTHER EXPRESS WARRANTY, CONDITION OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THE DRUM UNIT SHALL BIND CANON OR ANY SERVICE PROVIDER. NO WARRANTY IS GIVEN ON ANY USED DRUM UNIT. This warranty shall be void and of no force and effect if the Drum Unit is damaged as a result of (a) abuse, neglect, mishandling, or alteration of the Drum Unit, a Product Accessory or a Product in which the Drum Unit is incorporated, electric current fluctuation, exposure to light, or accident, (b) improper use, including failure to follow operating, maintenance and environmental conditions prescribed in Canon's operator's manual, (c) installation or repair by other than service representatives qualified by Canon who are acting in accordance with Canon's service bulletins, or (d) use of supplies or parts (other than those distributed by Canon) which damage the Drum Unit or cause abnormally frequent service calls or service problems. Nor does this warranty extend to any Drum Unit on which the original identification marks or serial numbers have been defaced, removed, or altered. NEITHER CANON NOR ANY SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY SERVICE PROVIDER), LOSS OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE DRUM UNIT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ANY SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ANY SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCAHSE PRICE OF THE DRUM UNIT SOLD BY CANON USA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO USE ANY DRUM UNIT SOLD BY CANON NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY SERVICE PROVIDER. THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE DRUM UNIT AND STATES SUCH PURCHASER'S EXCLUSIVE REMEDY. CONDITIONS OF WARRANTY The defective Drum Unit must be returned to Canon, freight prepaid, in the original packaging with all necessary documentation (machine log, a sample copy, warranty claim tag or other documents as required from time to time) to receive the Credit or replacement Drum Unit. Credits will be based on the then current dealer price for the replacement Drum Unit, and will be pro-rated based on the copies made as indicated by the service report submitted by the Canon Authorized Service Representative. EXAMPLE OF CREDIT Drum Unit inoperative after: 1,000,000 copies in less than ONE YEAR of use. Calculation of the Credit may be illustrated by the following example: Calculation: 2,000,000 - 1,000,000 = 1,000,000 = 50% of the dealer price of the replacement Drum Unit. 2,000,000 2,000,000 THIS WARRANTY APPLIES TO DRUM UNITS SOLD AND USED IN THE U.S.A. AND CANADA ONLY.



Canon U.S.A., Inc. One Canon Plaza Lake Success, New York 11042-9979



Canon Canada, Inc. 6390 Dixie Road Mississauga, Ontario L5T 1P7 Canada Canon is a registered trademark of Canon Inc.



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C.



imageRUNNER Product Accessory Limited Warranty



Canon U.S.A. Inc. and Canon Canada, Inc. ("Canon") warrant this Canon imageRUNNER Product Accessory (the "Accessory") to the Canon imageRUNNER Series Product (the "Product") to be free from defects in workmanship and materials under normal use and service for a period of 90 days after delivery to the original purchaser. During such warranty period, Canon shall, at its sole option and without charge, exchange any defective part with a new or comparable rebuilt part or exchange any defective Accessory for a new or comparable used Accessory. This warranty does not cover consumable items as to which there shall be no warranty or replacement. Warranty exchange or replacement shall not extend the original warranty period of the Accessory. This warranty covers the Accessory only when it is attached or connected to an imageRUNNER Series Product for which it was designed, in the manner specified in Canon's literature. This warranty shall only apply if the Accessory is used in conjunction with compatible computers, peripheral equipment and software, as to which items Canon shall have no responsibility. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES AND CONDITIONS REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, RELATING TO THE USE OR PERFORMANCE OF THE ACCESSORY. NO OTHER EXPRESS WARRANTY, CONDITION OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THE ACCESSORY SHALL BIND CANON OR ANY CANON AUTHORIZED SERVICE PROVIDER ("SERVICE PROVIDER"). NO WARRANTY IS GIVEN ON ANY USED ACCESSORY. This warranty shall be void and of no force and effect if the Accessory is damaged as a result of (a) abuse, neglect, mishandling, alteration, electric current fluctuation or accident, (b) improper use, including failure to follow operating instructions or maintenance and environmental conditions prescribed in Canon's operator's manual, (c) installation or repair by other than service representatives qualified by Canon who are acting in accordance with Canon's service bulletins, (d) use of supplies or parts (other than those distributed by Canon) which damage the Accessory or cause abnormally frequent service calls or service problems, or (e) use of the Accessory with non-compatible computers, peripheral equipment or software, including the use of the Accessory in any system configuration not recommended in any manual distributed with the Accessory. Nor does this warranty extend to any Accessory on which the original identification marks or serial numbers have been defaced, removed or altered. ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE ACCESSORY OR CONTAINED ON THE SOFTWARE DISKETTES OR CD-ROM'S ENCLOSED WITH, OR ACCOMPANYING, THE ACCESSORY), AND ANY UTILITY SOFTWARE, DISTRIBUTED WITH THE ACCESSORY IS SOLD "AS IS" AND WITHOUT WARRANTY BY CANON. THE SOLE WARRANTY WITH RESPECT TO SUCH SOFTWARE IS CONTAINED IN THE SOFTWARE MANUFACTURER'S LICENSE AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY LIMITATIONS AND DISCLAIMERS THEREON. PLEASE CONTACT CANON IMMEDIATELY IF YOU HAVE NOT RECEIVED A COPY OF THE SOFTWARE MANUFACTURER'S LICENSE AGREEMENT. NEITHER CANON NOR ANY SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY SERVICE PROVIDER), LOSS OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA, STORAGE CHARGES OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE ACCESSORY OR ANY COMPONENT THEREOF, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ANY SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ANY SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE ACCESSORY SOLD BY CANON AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO USE ANY ACCESSORY SOLD BY CANON NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY SERVICE PROVIDER. THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE ACCESSORY AND STATES SUCH PURCHASER'S EXCLUSIVE REMEDY. CONDITIONS OF WARRANTY Defective parts must be returned to Canon USA with all necessary documentation. THIS WARRANTY APPLIES TO PRODUCTS SOLD AND USED IN THE U.S.A. AND CANADA ONLY.



Canon U.S.A., Inc. One Canon Plaza Lake Success, New York 11042-9979



Canon Canada, Inc. 6390 Dixie Road Mississauga, Ontario L5T 1P7 Canada Canon is a registered trademark of Canon, Inc.



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D.



Footnotes



1



If any of the options are installed, the copier may no longer be Energy Star compliant. Item Numbers and Part Numbers are subject to change due to engineering changes, etc. 3 The following Bicentronics I/F cable is required: One end of the cable should have a TYPE A connector prescribed by IEEE1284 (25 pin, for PC connection). The other end should have a TYPE B connector (38 pin, for copier connection). Cables conforming to the IEEE1284 are marked “IEEE Std. 1284 compliant.” 4 Based on hardware installation only with technician experienced on the imageRUNNER 5020/6020 Series. 5 Estimated average values in the field, based on data from supplier. Data is subject to change depending upon many factors including, without limitation, monthly copy volume, environment, type of image printed and customer handling of the equipment. 6 This is the minimum interval for the imageRUNNER 5020/6020 Series. 7 The number of copies is the total of sheets actually used. 8 The number of sheets actually used can be confirmed with the copier’s service mode. 9 The data shown is for the main unit only and does not include the Optional Accessories. 10 A System Engineer (SE) is a professional title often used by hardware vendors for individuals who perform systems related tasks, such as analysis, design, and programming. System Engineers are also often involved in pre-sales activities. 2



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