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SERVICE BULLETIN
COPIER
Issued by Canon Europa N.V.
MODEL:
iR5000/6000 Series
No.:
iR6000-001
Date: 20.10.00
SUBJECT :
CORRECTION OF USER’S GUIDE
It is noted that User’s Guide for iR5000/6000 Series must be corrected. The instruction of step 2 of the ‘Periodic Inspection of the Breaker’, on page 26, is incorrect! The following pages describe the procedure in question correctly.
COPIER
-2-
The breaker lever automatically goes to OFF (“ ” side). Confirm that the power is cut OFF.
iR6000-001
COPIER
-3-
iR6000-001
Service Bulletin
COPIER
Issued by Canon Europa N.V.
Model:
iR5000/6000 Series
No.: DATE:
iR6000-015 (FF-T01-K9-000055-01) 26.07.02
Subject:
Changing the Composition of Items in Shipment Box
Reason:
Changes have been made to the items to include with the machine to facilitate the factory work; they are mostly in the number of pieces. With these changes, the instructions in the Service Manual for installation have also been updated.
Detail: 1. Change in the Items in the Shipment Box Parts Name
Description
Mode Memory Label
Eliminated.
Deck Size Label
Eliminated. (It is combined with the cassette size label and attached to the same mount.)
Drum Protective Sheet
Eliminated.
Universal Cassette Label
Eliminated.
Binding Screw (M4x8; black)
The screw used for the multifeeder band is added to the items included in the shipment box, and the step performed to remove the screw has been eliminated.
Size (Inch) Fixing Member
A change has been made to the quantity: instead of 3 pieces, 2 pieces are provided for each cassette.
2. Change in the installation Procedure See the attached pages. Affected Machines: There is no change to the item classification used into the factory because of these changes.
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CHAPTER 3 INSTALLATION
COPYRIGHT © 2000 CANON INC. 2000 2000 2000 2000 CANON iR5000/iR6000 REV.0 JULY 2000
CHAPTER 3 INSTALLATION
1. Selecting the Site The site must satisfy the following conditions; if possible, pay a visit before the delivery of the machine: 1. The temperature must be between 75° and 32.5°C (59° and 86°F) and the humidity must be between 5% and 85%. Avoid an area near a water faucet, water boiler, humidifier, or refrigerator. 2. Avoid an area near a source of fire or subject to dust or ammonium gas. If the site is exposed to direct sunlight, provide a curtain. 3. The level of ozone generated by the machine is not likely to affect the health of people around it. Some individuals, however, may find its odor unpleasant, calling for a good means of ventilation. 4. Be sure that the machine’s feet will be in contact with the floor, and the machine will remain level. 5. Be sure that the machine will be at least 10 cm away from any wall, and make sure there will be adequate space for machine operation.
10 cm min.
50 cm min.
Body
60 cm min.
Front cover
50 cm min.
F03-100-01
6. Be sure that the room will be well ventilated and the machine will not be installed near an air vent.
COPYRIGHT © 2000 CANON INC. 2000 2000 2000 2000 CANON iR5000/iR6000 REV.0 JULY 2000
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CHAPTER 3 INSTALLATION
7. If multiple machines exist, be sure to arrange them so that the exhaust from one will not be drawn into another. In general, the silicone gas (vaporized silicone oil from the fixing assembly) will soil corona wires, shortening their lives. This phenomenon is particularly conspicuous in a low humidity environment.
Ventilation
Wrong 1
Wrong 2
F03-100-02
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F03-100-03
COPYRIGHT © 2000 CANON INC. 2000 2000 2000 2000 CANON iR5000/iR6000 REV.0 JULY 2000
CHAPTER 3 INSTALLATION
2. Unpacking and Installation 2.1 Before Starting the Work Be sure to observe the following when installing the machine: 1. If the machine is moved from a cold to warm place for installation, condensation can occur in its pickup/feed assembly. Leave the machine alone without unpacking for an hour or more before starting the work. (The term condensation refers to the formation of droplets of water on a metal surface caused by rapidly cooling moisture in the air.) 2. If flights of stairs are used to move the machine into or out of the site of installation, be sure to observe the following: 2.1 Take out the ADF assembly, fixing/feeding assembly, and duplexing unit, and move them separately from the body. 2.2 When lifting the machine, do not use its four grips (left, right); instead, hold it by its four bottom corners. 2.3 The machine weighs 210 kg. Be sure to work in a group of four. 3. Shift up the two adjusters found on the machine’s bottom (front) to make sure that they are released. The adjusters can slip off while the machine is being moved. Be sure to pay attention not to lose them. 4. Be sure to work in a group of three or more when installing the machine. When removing the pad and bottom plate, arrange one person at the rear and one person at the front to hold the grips while one person engages in removal.
COPYRIGHT © 2000 CANON INC. 2000 2000 2000 2000 CANON iR5000/iR6000 REV.0 JULY 2000
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CHAPTER 3 INSTALLATION
2.2 Installation Install the machine as follows; for details, see the appropriate item on the pages that follow: 1. Unpacking unpacking, checking the attachments 2. Mounting the Scanner removing the scanner fixing screws/spacers 3. Mounting the Fixing assembly removing the separation claw releasing member, removing the fixing assembly nip releasing screws 4. Checking the Charging Assemblies checking the transfer/separation, primary, and pre-transfer charging assemblies 5. Mounting the Developing Assembly 6. Mounting the Pickup assembly removing the pickup roller releasing spacers 7. Mounting the Deck Locking Plate (left deck) 8. Supplying Toner 9. Setting the Cassette 10. Changing the Paper Size for the Front Deck (right/left) changing the paper size, selecting the paper size (service mode) 11. Checking Images/Operations connecting the grounding wire, turning on the main power, placing paper, and checking images 12. Checking the Environment Switch setting the drum, cassettes, mirrors, and lens heater 13. Installing the Machine putting away the attachments, fixing the adjusters
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COPYRIGHT © 2000 CANON INC. 2000 2000 2000 2000 CANON iR5000/iR6000 REV.0 JULY 2000
CHAPTER 3 INSTALLATION
2.3 Unpacking Step Work 1 Unpack the machine, and remove the plastic sheets. Do not remove the tape used to secure the two adjusters found on the machine’s bottom (front) until the machine has been moved off the skids. Otherwise, the adjusters can trip on the slope plates, causing the machine to tumble. 2
Checks/remarks
Adjusters
Insert the grip that comes with the machine into the front of the pickup side.
Be sure to orient the stopper as shown when inserting it. Otherwise, it can slip off when the body is being lifted.
3 4
Take out the two slope plates from inside the skid. Holding the two grips (front, rear) found on the side of the delivery assembly, lift the machine slightly to remove the pad. (weight of the machine: about 210 kg)
COPYRIGHT © 2000 CANON INC. 2000 2000 2000 2000 CANON iR5000/iR6000 REV.0 JULY 2000
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CHAPTER 3 INSTALLATION
Step Work 5 Holding the two grips (front, rear) on the side of the pickup assembly, lift the machine slightly to remove the pad.
6
Turn over the slope plates; then match the pin holes in the skids with those in the slope plates, and fit the pins (one each). Holding the grips (front, rear) found on the machine, move the machine off the skid by sliding it on the slope plates.
7 8
Remove the packaging tape from the body. Open the cardboard box that comes with the machine, and take out the parts and component members.
Checks/remarks
Check to make sure that none is missing.
2.4 Mounting the Scanner Step Work 1 Open the ADF, and remove the packing material. 2 Remove the scanner fixing screw and spacer. 1. Take care not to let the spacer fall inside the machine. 2. Store away the fixings for use when securing the scanner for possible relocation of the machine. 3. The middle spacer is longer than the spacers on both ends; pay attention when using them.
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Checks/remarks
Spacer (short) Screw
Screw Spacer (long) Screw Spacer (short)
COPYRIGHT © 2000 CANON INC. 2000 2000 2000 2000 CANON iR5000/iR6000 REV.0 JULY 2000
CHAPTER 3 INSTALLATION
2.5 Mounting the Fixing Assembly Step Work 1 Open the front cover. 2 Shift the fixing/feeding assembly releasing lever in the direction of the arrow (left) to free the transfer/separation charging assembly. Slide out the fixing/feeding assembly to the front.
Checks/remarks Fixing/feeding assembly
Releasing lever
3
Remove the separation claw releasing member and the tag from the fixing/feeding assembly. Separation claw releasing member
Remove the tape and glue from the feeding belt.
Tag
4
Remove the retaining tape of the tag, and open the fixing/delivery assembly.
Fixing/ delivery assembly Tags
COPYRIGHT © 2000 CANON INC. 2000 2000 2000 2000 CANON iR5000/iR6000 REV.0 JULY 2000
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CHAPTER 3 INSTALLATION
Work Step 5 Remove the two fixing nip releasing screws.
Checks/remarks Screw (rear)
Screw (front)
6
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Close the fixing/feeding assembly.
COPYRIGHT © 2000 CANON INC. 2000 2000 2000 2000 CANON iR5000/iR6000 REV.0 JULY 2000
CHAPTER 3 INSTALLATION
2.6 Checking the Charging Assemblies Work Step 1 Remove the two screws, and detach the feeding assembly front cover (right).
Checks/remarks Screws
Feeding assembly front cover
2
Remove the screw, and detach the metal fixing; then disconnect the connector. While holding the front and the rear of the transfer/separation charging assembly at the same time, pull it to the front to detach in the left upper direction. Check the transfer/separation charging assembly; if dirt or paper lint is found, clean with alcohol. Mount the transfer/separation charging assembly. Connect the connector, and fit the metal fixing. Do not bring the transfer/separation charging assembly into contact with the transfer guide to avoid cutting the gut wire. Further, be sure that the solvent has evaporated completely.
3
4
Connector
Metal fixing Screw
Mount the feeding assembly front cover (right) with two screws, and insert the fixing/ feeding assembly into the machine. Remove the screw from the door tape (door stopper) of the front door. (This is to keep the hopper open, which otherwise may close when the hopper is opened.)
COPYRIGHT © 2000 CANON INC. 2000 2000 2000 2000 CANON iR5000/iR6000 REV.0 JULY 2000
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CHAPTER 3 INSTALLATION
Work Step 5 Open the hopper cover, and remove the three screws and connector cover; then disconnect the connector.
Checks/remarks Hopper assembly
Screw
Hopper cover
Connector cover
6
Slide out the hopper unit to the front, and turn it to the front right by 90°.
7
Loosen the screw; then shift the charging assembly fixing member in the direction of the arrow (right upper), and secure it in place with a screw. Disconnect the connector, and take out the primary charging assembly. Check the primary charging assembly; if dirt or paper lint are found, clean it with alcohol. Disconnect the connector, and remove the screw; then take out the pre-transfer charging assembly. Check the pre-transfer charging assembly; if dirt or paper lint are found, clean it with alcohol.
8
Connector Primary Screw charging assembly
Screw Cleaner screw retainer
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Connector
COPYRIGHT © 2000 CANON INC. 2000 2000 2000 2000 CANON iR5000/iR6000 REV.0 JULY 2000
CHAPTER 3 INSTALLATION
Step Work Checks/remarks 9 Insert the primary charging assembly and pre-transfer charging assembly; then secure them in place. 1. If solvent was used for cleaning, check to make sure that it has evaporated completely. 2. When inserting the pre-transfer charging assembly, be sure to push it in horizontally in relation to the processing unit, thus avoiding damage to the surface of the drum. 3. Check to make sure that the one-way arm of the pre-transfer charging assembly is on the eccentric cam. 10
Close the hopper, and connect the connector of the hopper. Fit and tighten the three screws, and mount the connector cover; then fit and tighten the screw of the door tape and close the front door. Be sure to connect the connector of the hopper.
COPYRIGHT © 2000 CANON INC. 2000 2000 2000 2000 CANON iR5000/iR6000 REV.0 JULY 2000
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CHAPTER 3 INSTALLATION
2.7 Mounting the Developing Assembly Step Work 1 Open the manual feed tray cover. and remove the screw from the door tape.
Checks/remarks
Screw
2
Remove the screw and slide the developing assembly locking unit in the direction of the arrow (rear) to detach.
Screw
3
4
Take out the developing assembly from the card- Turn the developing cylinder board box. gear by hand and check to make sure that the cylinder is free of scratches. Hold the developing assembly in the middle Developing assembly (pocket of the grip) and mount it to the machine. Connect the connector. When mounting the developing assembly, take care not to bring the developing cylinder into contact with the metal plate of the developing assembly base. Connector
5
Insert the developing assembly locking unit from the right side (rear) while making sure to hold it horizontally. Secure the developing assembly locking unit in place with a screw. Screw
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COPYRIGHT © 2000 CANON INC. 2000 2000 2000 2000 CANON iR5000/iR6000 REV.0 JULY 2000
CHAPTER 3 INSTALLATION
Step 6
3-13 S
Work Mount the door tape of the manual feed tray cover with a screw.
COPYRIGHT© 2000 CANON INC. 2000 2000 2000 2000
Checks/remarks
Screw
CANON iR5000/iR6000 REV.0 JULY 2000
CHAPTER 3 INSTALLATION
2.8 Mounting the Pickup Assembly Checks/remarks
Step Work 1 Open the right upper cover and remove the pickup roller releasing spacer.
Spacer
Slide the pickup roller releasing spacer to the right; then pull it out to the front.
Spacer
2
Slide out the right deck and the cassette halfway and open the right upper cover and right lower cover; then remove the pickup roller releasing spacers of the right deck and cassette 3/4. Tags
Spacers
It will be difficult to remove the spacer if the deck/cassette is set; slide them out halfway to unlock the spacers. Memo
Spacer
After removing all spacers, close the right upper cover and the right lower cover.
COPYRIGHT © 2000 CANON INC. 2000 2000 2000 2000 CANON iR5000/iR6000 REV.0 JULY 2000
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CHAPTER 3 INSTALLATION
2.9 Mounting the Deck Locking Plate (left deck) Step Work 1 Push the releasing button of the left deck, and slide out the left deck. 2 Fit the deck locking plate with a screw. Close the left deck.
3-14 S 15
Checks/remarks
Deck locking plate Screw
COPYRIGHT © 2000 CANON INC. 2000 2000 2000 2000 CANON iR5000/iR6000 REV.0 JULY 2000
CHAPTER 3 INSTALLATION
2.10
Supplying Toner
Work Step 1 Rotate the toner bottom as shown ten times or more.
2
3
Checks/remarks
Open the hopper cover and fit the boss on the tip Check to make sure that the toner of the toner bottle in the groove of the toner sup- bottle is locked to the toner supply mouth. ply mouth. At this time, be sure to push it in until a click is heard. Pull the shutter (black) of the body (found on the right of the toner supply mouth of the hopper) to the right. Keep pulling until the shutter stops.
4
Pull the shutter of the toner bottle to the right. Toner will be supplied from the toner bottle to the hopper. Tap on the bottom of the toner bottle to make sure that all toner has moved to the hopper. Push the shutter of the toner bottle to the left to close.
5
Push the machine’s shutter to the left until it stops. Push the machine’s shutter farther to the marking on the hopper, thus freeing the toner bottle. Pull the toner bottle in left upper direction to detach; then close the hopper cover.
COPYRIGHT © 2000 CANON INC. 2000 2000 2000 2000 CANON iR5000/iR6000 REV.0 JULY 2000
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CHAPTER 3 INSTALLATION
2.11
Setting the Cassette
Step Work 1 Push the cassette releasing button, and slide out each cassette to the front; then remove the packing materials. 2 Set the side plate of each cassette to the hole identified by the marking M (M4/A3). Fit the Inch-preventing roll that comes with the machine from inside the cassette so that it covers the hole (STMT-R) identified by the marking A and the one (LTR-R) identified by the marking H. • Be sure there is no gap. • Perform this step only when the use of Inch-configured paper is not planned. 3
4
Marking A Marking H
Set the cassettes to the appropriate sizes to suit the user’s needs and attach the sticker indicating the new sizes. Slide the cassettes into the machine.
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Checks/remarks
COPYRIGHT © 2000 CANON INC. 2000 2000 2000 2000 CANON iR5000/iR6000 REV.0 JULY 2000
CHAPTER 3 INSTALLATION
2.12
Changing the Paper Size for the Front Deck (right/left)
Step Work 1 Press the release button and slide out the deck. 2 Remove the screw from the rear edge guide plate and the left and right guide plates; then secure each guide plate to suit the size of the user’s choice. At time of shipment: A4
3
4
Checks/remarks
Rear end guide plate Right guide plate
Screw
Left guide plate
Slide the deck into the maScrews chine. Attach the appropriate size sticker to the paper size indicator plate of the deck. Turn on the power and regis- Right deck: COPIER>OPTION>CST>P-SZ-C1 ter the front deck paper size Left deck: COPIER>OPTION>CST>P-SZ-C2 using service mode. A4=6, B5=15, LTR=18
COPYRIGHT © 2000 CANON INC. 2000 2000 2000 2000 CANON iR5000/iR6000 REV.0 JULY 2000
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CHAPTER 3 INSTALLATION
2.13
Checking Images/Operations and User Mode Be sure to remove all packaging material from the cassettes before turning on the power switch.
Step Work Checks/remarks 1 Slide out the duplexing unit and check to make sure that there is no foreign matter and each part is free of damage. 2 Connect the power plug to the power outlet and turn on the power switch. •
3 4
Adjust the contrast of the control panel display using the Screen Contrast key; then advise the user on how to make adjustments. • Check that the Add Paper indicator has turned on. • Press the keys of the keypad and the Clear key to make sure that the copy count indication is correct. Place paper in the cassettes and the deck. (If the paper size has been changed for the deck, be sure to register the new paper size using service mode.) When the wait period is over, start service mode and execute toner supply (thereby supplying toner from the hopper to the developing assembly). 1. Press the following in sequence to start service mode: ‘user mode’, ‘2 and 8 at the same time’, and ‘user mode’. 2. Select COPIER>FUNCTION>INSTALL>TONER-S. 3. Check that the following indication has appeared: “CHECK THE DEVELOPER.” 4. Check to make sure that the developing assembly has been mounted properly and press the OK key. 5. See that toner is supplied from the hopper to the developing assembly (about 8 to 10 min). 6. Press the Reset key twice to end service mode.
Do not turn off the power while the machine is in operation.
3-18 S 19
COPYRIGHT © 2000 CANON INC. 2000 2000 2000 2000 CANON iR5000/iR6000 REV.0 JULY 2000
CHAPTER 3 INSTALLATION
Work Checks/remarks Step 5 When the developing assembly has been supplied with toner, check the operator and copy images using the Test Sheet by making sure of the following: Copying operation: All associated operations must be normal. Double-sided copying: Paper must move properly in the duplexing unit. Pickup operation: Paper must be picked up normally from each source of paper. Operating noise: There must be no abnormal noise. Default enlargement/reduction: The quality of images made at each ratio must be good. Multiple copies: As many copies as specified must be made normally. If there is a difference in density between left and right, adjust the height of the primary charging wire at the rear to correct. At times, toner may drop from the drum separation claw soiling about the first ten or so copies. This problem will disappear on its own as more copies are made. 6
Set the standard mode in user mode and service mode (press the Rest key twice to end service mode).
COPYRIGHT © 2000 CANON INC. 2000 2000 2000 2000 CANON iR5000/iR6000 REV.0 JULY 2000
3-19 S 20
CHAPTER 3 INSTALLATION
2.14
Checking the Environment Switch
Work Step 1 The environment of the site determines how the environment switch must be used. If the site requires that the drum/cassette heater remain on while the main power switch is turned off, operate the following two switches: Environment Switch It is designed for the drum heater and all night heaters, and functions as follows: ON: all night switch remains on; the main power supply switch may be off or on. OFF: heater remains on only when the main power switch is on.
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Checks/remarks
Environment switch
COPYRIGHT © 2000 CANON INC. 2000 2000 2000 2000 CANON iR5000/iR6000 REV.0 JULY 2000
CHAPTER 3 INSTALLATION
2.15
Installing the Machine
Step Work 1 Remove the two screws, and detach the cover from the right rear bottom of the machine; then, store the following parts:
Checks/remarks
Drum tool
1. drum protection sheet; keep it near the waste toner case. 2. drum rotating tool; put it together 1. with the waste toner case cap and store it in the grip found at the top of the waste toner case. 3. grip; store it in the grip recess.
Grip recess Drum protection sheet
2.
Do not roll the drum protection sheet. 2 3 4 5 6 7
Waste toner case
Mount the cover to the right rear bottom. Fit the covers to the grip assemblies. If installation of an accessory (sort, etc.) is planned, install it according to the Installation Procedure that comes with the accessory. Clean up the area around the machine. Move the machine to the site of installation and correct it so that it is level using the two adjusters. Fill out the Service Sheet.
COPYRIGHT © 2000 CANON INC. 2000 2000 2000 2000 CANON iR5000/iR6000 REV.0 JULY 2000
3-21 S 22
CHAPTER 3 INSTALLATION
3. Relocating the Machine Be sure to observe the following if the machine needs to be moved by truck or other means of transportation: Work Procedure 1. Remove all paper from the left/right paper deck and the cassettes. 2. Turn off the power switch, and disconnect the power plug from the power outlet. 3. Secure the No. 1 mirror base in place from the side of the reader left cover using a fixing screw (check to make sure that the No. 1 mirror base will not move). 4. Take out the developing assembly. Be sure to move the developing assembly separately from the machine. 5. Tape the following in place to avoid displacement by vibration: transfer charging assembly, fixing/feeding assembly releasing lever, duplexing unit. 6. Tape the covers, decks, and cassettes in place. 7. Place A3 copy paper on the copyboard glass, and tape the ADF in place. 1. Be sure to observe the following if flights of stairs are used when moving the machine into or out of the site of installation: 1.1 Take out the ADF, fixing/feeding assembly, and duplexing unit; they must be moved separately from the machine. 1.2 When lifting the machine, avoid using the four grips (left, right); instead, hold it by its bottom four corners. 1.3 The machine weighs about 210 kg. Be sure to work in a group of four when lifting it. 2. Be sure to shift up the two adjusters (front) found on the machine’s bottom to make sure that they are released. The adjusters can slip off while the machine is being moved. Take care not to lose them. 3. If a side paper deck/finisher (accessory) is installed, remove it before moving the machine.
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COPYRIGHT © 2000 CANON INC. 2000 2000 2000 2000 CANON iR5000/iR6000 REV.0 JULY 2000
CHAPTER 3 INSTALLATION
4. Mounting the Delivery Roll The delivery roller must be equipped with a delivery roll in its middle before mounting the delivery tray. The following steps, however, must not be performed if installation of the shift tray or finisher is planned. Step Work 1 Open the front cover, and slide out the fixing/ feeding assembly; then remove the two screws, and detach the anti-wrap cover.
Checks/remarks
Screw Screw
2
Mount the delivery roll aligning it against the pin in the middle of the delivery roller; then secure it in place with an E-ring.
Delivery roller guide
Delivery roll Delivery roller shaft
E-ring
Delivery roll
3
4
5
Mount the anti-wrap cover with two screws, and push the fixing/feeding assembly into the machine; then close the front cover. Remove the two screws, and detach the reader left cover; then mount the magnet catcher.
Screws Magnet catcher
Mount the delivery tray.
COPYRIGHT © 2000 CANON INC. 2000 2000 2000 2000 CANON iR5000/iR6000 REV.0 JULY 2000
3-23 S 24
CHAPTER 3 INSTALLATION
5. Mounting the Original Holder Work Step 1 Mount the original holder to the machine (right) using the two stepped screws that come with the machine. If the original holder is not needed, fit the two rubber caps that come with the machine instead. If it is difficult to mount the original holder, try loosening the two mounting screws.
3-24 S 25
Checks/remarks Stepped screws
Original holder
COPYRIGHT © 2000 CANON INC. 2000 2000 2000 2000 CANON iR5000/iR6000 REV.0 JULY 2000
CHAPTER 3 INSTALLATION
6. Installing the Control Card IV Work Step 1 Remove the three screws and detach the upper cover. 2 Remove the screw and detach the upper cover support plate. 3 Shift the screw hole position so that the control card base is more or less outside the machine; then mount the upper cover support plate.
Checks/remarks
[1]
[2]
4 5
Mount the Control Card IV to the upper cover support plate with one screw. Disconnect the shorting connector from the cable and connect it to the cable of the Control Card IV.
[6] [5] [4]
Be sure to store away the shorting connector. It will be used when removing the Control Card IV for repairs or the like.
[3]
6
Mount the upper cover.
COPYRIGHT © 2000 CANON INC. 2000 2000 2000 2000 CANON iR5000/iR6000 REV.0 JULY 2000
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Service Bulletin
COPIER
Issued by Canon Europa N.V.
iR5000/6000 iR5000d/6000d iR5000i/6000i
Model:
No.: DATE:
iR6000-017 (FF-T01-K9-000054-01) 27.09.02
Location:
DC-Controller PCB Assembly
Subject:
Releasing DC-Controller Software Ver.21.01
Reason:
Since the ROM program has been upgraded , it is now offered as Ver.21.01.
Service Bulletin
Ver. No.
Description
Ver.21.01
Change Specification of process for Energy-saving model
iR6000-012 Rev. 1
Ver. 7.01
Addition of information
iR6000-012 Rev. 1
Ver. 7.01
Reliability Improvement
Ver. 6.01
Accommodate to e-Maintenance, Correction of a fault
Ver. 5.01
Correction of a fault
Ver. 4.04
Increase in productivity for mass production
Ver. 3.04
First Production
iR6000-007
Details
:
Changes Made When Upgrading DC-Controller to v21.01 No.
1
Item Change Specification of process
Description Change Specification of process for Energy-saving model.
for Energy-saving model .
Energy-saving model is gone on the market in Japan domestic only. Except an energy-saving model , even if it uses V21.01, the energy-saving operation is not carried out.
-1/1-
Service Bulletin
COPIER
Issued by Canon Europa N.V.
Model :
iR5000-6000/iR5000i-6000i
No.: DATE:
iR6000-018 (FF-T01-K9-000035-02) 25.10.02
Location
:
Hard Disk Drive
Subject
:
Information of E602 troubleshooting
Reason
:
This bulletin notifies of servicing procedure to be followed if E602 error (HD-related error) occurred on an iR machine
Details
: E602 errors on iR machines are classified into the following errors by the subcode and corresponding cause: (1) E602-0001 A HD mount error was detected when the HD was started up. (2) E602-0002 A HD data read error was detected when the HD was started up. (3) E602-0003 The data address registered on the HD is not consistent with the data. (Write-abort error on HD sector) (4) E602-0004 An error occurs by checking the Control Table of “Image storage area” when the machine is “ON”. (See Note: 3)
Trouble shooting of each sub code is as follows. (1) E602-0001 Check the faulty connection between the HDD and the main controller PCB Poor HDD : Replace the HDD, and reinstall System Software Poor Main Controller PCB : Replace the main controller PCB (2) E602-0002 System Software is not installed properly : Reinstall System Software
-1/4-
iR6000-018
(3) E602-0003 The following 4 partitions exist in the HDD of the iR models, and countermeasure differs depending on whether Write-Abort occurs in the area. (Note) Partitions on iR machine 1) Image storage area Saves and stores image data. 2) General-purpose file storage area Stores user setting data, various log data, PDL spool data, and image data address. 3) PDL-related file storage area Stores font data for printers. 4) Firmware storage area Stores system software.
(a) If write to the image storage area was aborted A function is implemented to fix a write-abort error in the image storage area, which automatically repairs the error after power is turned off and switched on again. (The function writes dummy data at locations specified by the data pointer to fix address-data inconsistency.) If a write-abort error occurred in the image storage area and E602-0003 is output, turn off the main power and then turn it on again to fix the error. (See Note 1.) (b) If write to other areas than the image storage area was aborted If write to other areas than the image storage area was aborted, the automatic recovery function is unable to fix it. Follow the procedure below to manually recover the sector. (i) If the machine can be entered service mode - Enter service mode and set "0" for COPIER > FUNCTIONS > SYSTEM > HD-CHECK. (This will check and recover the entire sectors on the HD.) (This takes about 20 to 40 minutes depending on the HD capacity.) - After executing HD-CHECK, turn the power off and turn it on again to check that the HD starts up normally. If the HD fails to start up, set "1" and then "2" for HD-CLEAR. ("1" initializes the image storage area; "2" the general-purpose file storage area.) - After recovering from the write-abort error, reinstall system software. (System reinstallation is recommended, as there is possibility that the sector fails to return in a proper state after auto-recovery of Write Abort sector) (ii) If the machine cannot enter service mode E602-0003 may appear after power-on on a machine in a state incapable of entering service mode. (This occurs if write-abort error is detected during self-diagnosis after power-on.) In this case, turn on the main power while holding down digit keys 1 and 9 at the same time. This activates a function that is equivalent to setting "0" for HD-CHECK in service mode. After calling up the function, see "If the machine can enter service mode" above and do as you do after entering service mode. (4) E602-0004 (a) In case recovery is possible, indicate the service error E602-0004 on the screen once, and turn “OFF” and “ON” the machine to recover (b) In case recovery is impossible, the service error E602-0004 appears all the time on the screen : Replace the HDD and reinstall System Software
-2/4-
iR6000-018
Remarks
:
(1) Causes of write-abort errors As a rule, write-abort error results from inconsistency between the address (data pointer) and the data. The address-data consistency is broken by turning power off at illegal timings. iR machines access their HD at the timings below, not to mention when copying and/or writing of PDL data. If the main power is turned off coinciding with any of the following events, the E602-0003 error occurs. i) 150 ms of initial process within 1 minute after a job An iR machine performs internal process in the main unit for a duration of 150 ms at undetermined timing within 1 minute after completion of a copy/fax/print job. (During the internal process in the main unit, the controller accesses the image data address files on the HD.) At what point in the 1-minute time span the process starts is undetermined. If the main power is turned on during the 150 ms, The E602-0003 code may appear when the power is turned on next time. ii) 19 ms of inquiry from NetSpot If an inquiry for job history information is sent from NetSpot on a PC to the copier, the HD makes writing operation for about 19 ms. Turning off the main power within this duration may cause E602-0003 when the power is turned on next time. iii) Operation of remote UI The HD makes writing operation also when remote UI is working. Turning off the main power within the duration may cause E602-0003 when the power is turned on next time. (2) Maintenance functions in service mode Checking and initializing the whole HDD or each partition of the 4 are possible from the following menus in service mode. COPIER->FUNCTION->SYSTEM->CHK-TYPE : Specifying affected area COPIER->FUNCTION->SYSTEM->HD-CHECK : Checking HDD or partitions COPIER->FUNCTION->SYSTEM->HD-CLEAR : Initializing partitions CHK-TYPE
HD-CHECK
HD-CLEAR
0(The whole disk)
Faulty sector check and recovery
(No function)
1(Area to accumulate image)
Compatibility check
Initialization
2(Area to store general-purpose files)
Compatibility check
Initialization
3(Area to store PDL related files)
Compatibility check
Initialization
4(Area to store Firmware) Compatibility check (No function) Operation Procedure: Follow the chart above, and specify the area you wish to process with CHK-TYPE. Carry out HD-CHECK when checking compatibility, and HD-CLEAR when performing initialization. ※ System reinstallation is recommended after auto-recovery of sector with HD-CHECK (CHK-TYPE=0), as there is possibility that sector fails to return in a proper state. ※ If initializing “Image storage area” is carried out with HD-CLEAR (CHK-TYPE=1), all images accumulated in HDD are deleted. (3) Prevention measures against E602-003/004 It is recommended to turn “OFF” the control panel, and put the machine in sleep mode before turning “OFF” the main power as prevention measures against E602-003/004. (for reduce the HDD load)
-3/4-
iR6000-018
Cautions : (1) Note 1: Automatic recovery from write-abort error in the image storage area by main power off/on This function is supported by the following versions of system software: iR5000 : v15.09 or later (v14.02 and previous versions sometimes took an E602-0003 error for an E602-0001 error. Other models : Initial mass-production versions (2) Note 2: Recovery of sectors by holding down 1+9 during power-on This function is supported by the following versions of boot ROM: iR5000 : v13.53 or later Other models : v7.25 (3) Note 3: About E602-0004 As a result of the report “Incapability of booting up caused by HDD trouble” from the field, it was found out that the Control Table of “Image storage area” had been crashed. In case the Control Table is crashed, abnormal operations occur when checking compatibility during boot-up or when accessing files after boot-up. To reinforce prevention of the abnormal operations, software is modified to process the detailed check of the control table of “Image storage area” when the machine is “ON”. The indication appears if an error occurs during the check. This function is supported by the following System Software versions or later: iR5000-6000 : v15.09 or later iR5000-6000p : v45.04 or later iR5000i-6000i : v7.05 or later Other models : supported from version manufactured at the initial volume production
-4/4-
Service Bulletin
COPIER
Issued by Canon Europa N.V.
Model:
iR5000/6000 Series
No.: DATE:
iR6000-019 Rev. 1 (FF-T01-K9-000065-02) 30.05.03
Location:
External Cover
Subject:
Method of Assembling Rear Lower Panel and Link Duct
Reason:
A change in production has necessitated a change to the method of assembling the rear lower panel and the link duct, and this bulletin has been prepared to communicate the work to perform when servicing the machine.
Detail:
To accommodate the change made to the method of assembly, the service person is now expected to take note of the following: Rear lower panel: the link duct brackets are replaced with mounting holes for the rear lower panel. Link duct: 3 holes in the link duct are replaced with screw bushings for truss head tapping screws. Mounting screw: instead of the binding screws, truss head tapping screws are now used. Mounting holes for the rear lower panel
Brackets for the link duct
Truss head tapping screw
Binding screw
Rear lower panel Link duct
Mounting hole for the link duct (assembled from the link duct side using binding screws)
Screw bushing (assembled from the rear lower panel side with truss head tapping screws)
-1/2-
iR6000-019 Rev. 1
The old and new types are not compatible. As such, replacement must be as a set of 3 items (rear lower panel, link duct, mounting screw).
Service Work:
Service Parts:
No. 1
2
3
Description
Part number
Q’ty
Old PANEL, REAR LOWER
FB5-3542-000
1→0
New PANEL, REAR LOWER
FB5-3542-020
0→1
Old DUCT, LINK
FF5-9864-000
1→0
New DUCT, LINK
FF5-9864-040
0→1
Old SCREW, MACH, TRUSS HEAD, M4X6
XB1-2400-609
3→0
New SCREW, TAPPING, TRUSS HEAD, M4X8 XB4-7400-807
0→3
Interchangeability ＊1
P.C.
100
100
100
*1 Interchangeable by replacing all three parts at the same time.
←
Affected Machines:
Model iR6000
Destination 230V ITA
Serial Number PNP00163 and later
-2/2-
Service Bulletin
COPIER
Issued by Canon Europa N.V.
Model:
iR5000/6000 Series
iR6000-020 (FF-T01-K9-000076-01) 28.02.03
No.: DATE:
Location:
Fixing/Feeder Frame Assembly
Subject:
Change of Way to Attach Static Eliminator
Reason:
To let you know the details of the attachment procedure, because the type of static eliminator is changed for production convenience.
Detail:
Type change of the static eliminator (i.e. from plate type into tape type)
Static eliminator
(old) plate type
(new) tape type
-1/3-
iR6000-020
Service Work: In case of attaching the new type of static eliminator to fixing/feeder frame assembly having the old type of static eliminator, smooth out the whole tape of the static eliminator and prepare the tape. Place the tape, starting right next to the rounded corner on the sidewall of the upper guide of fixing/feeder frame assembly. Place the static eliminator on the bottom line of the upper guide, and attach it.
Clean the sidewall of the upper guide before attaching the static eliminator and be careful so that the tape is not wrinkled or loose, or that the needle is not bent. Static eliminator
1) Place the static eliminator with reference to the rounded corner on the sidewall of the upper guide. Take care not to cover the rounded corner so that it. might not come off.
Rounded corner
Upper guide
2) Place the static eliminator on the bottom line of the upper guide.
Bottom line -2/3-
iR6000-020
Service Parts:
No. 1
2
Description
Part number
Q’ty
Old ELIMINATOR, STATIC CHARGE
FB2-8248-020
1→0
New ELIMINATOR, STATIC CHARGE
FA9-4002-000
0→1
Old SCREW, MACH, TRUSS HEAD, M4X8
XB1-2400-809
2→0
Interchangeability No Yes
P.C.
320
320
New
-3/3-
SERVICE BULLETIN
COPIER
Issued by Canon Europa N.V.
MODEL:
iR5000i/6000i
No.:
iR6000-021
Date: 28.03.03
SUBJECT:
EPROM VERSION UPGRADE
The following upgrade was introduced: iR5000i/6000i DCON Boot-ROM HDD CONT
Version 21.01 9.28N 7.05
Proof Total O8E8 H 1153 H EA9A H
Language: DE EN FR IT
7.05 7.05 7.05 7.05
O2D9 H 8A25 H CCB6 H EBFB H
RUI: DE EN FR IT
7.04 7.04 7.04 7.04
5AA1 H 4B2E H E524 H 3E6D H
Above upgrade went into effect from following machine numbers: iR5000i ASD00080 BSD00301 CSD00551 DSD00156 FSD00037 iR6000i ATD00036 BTD00070 CTD00294 DTD00101 FTD00015
SERVICE BULLETIN
COPIER
Issued by Canon Europa N.V.
MODEL:
iR5000/6000/5000i/6000i
No.:
iR6000-022
Date: 28.03.03
SUBJECT:
EPROM VERSION UPGRADE
The following upgrade was introduced: iR5000/6000/5000i/6000i Version RCON 8.01 DCON 22.01
Proof Total B482 H 10AC H
Above modification went into effect from following machine numbers: iR5000 Lite 2.2 ASC01256 BSC02057 CSC04333 DSC02571 FSC00326
iR5000i ASD00090 BSD00351 CSD00681 DSD00191 FSD00040
iR6000 Lite 2.2 ATC00321 BTC00364 CTC01346 DTC00861 FTC00011
iR6000i ATD00036 BTD00075 CTD00339 DTD00167 FTD00015
SERVICE BULLETIN
COPIER
Issued by Canon Europa N.V.
MODEL:
iR5000/6000/5000i/6000i
No.:
iR6000-023
Date: 28.03.03
SUBJECT:
EPROM VERSION UPGRADE
The following upgrade was introduced: iR5000/6000 Version
iR5000i/6000i Version
Language: DE EN FR IT
61.01 61.01 61.01 61.01
8.02 8.02 8.02 8.02
RUI: DE EN FR IT
60.03 60.03 60.03 60.03
8.01 8.01 8.01 8.01
Above modification went into effect from following machine numbers: iR5000 Lite 2.2 ASC01516 BSC02347 CSC04687 DSC02571 FSC00356
iR5000i ASD00120 BSD00351 CSD00681 DSD00224 FSD00043
iR6000 Lite 2.2 ATC00321 BTC00424 CTC01371 DTC00861 FTC00011
iR6000i ATD00046 BTD00082 CTD00346 DTD00177 FTD00018
Canon
Service Bulletin
COPIER
Issued by Canon Europa N.V.
Model:
Ref No.:
iR5000 iR5000i iR5000N iR6000 iR6000i
iR6000-024 (F1-T01-0K9-10001-01) Date: 30-05-03
Location: DC Controller PCB Subject: Updating the DC Controller Software Reason: A fault has been identified in the software used for the DC controller, preventing the indication of E005 (designed to indicate that a specific length of the fixing web has been taken up). The fault can be countered by following the instructions in this bulletin. Detail:
An E005 appears as the result of the following: the fixing web detecting lever blocks the fixing web length sensor (PS45); the fixing web is not replaced; the fixing web drive solenoid operates 2,000 times (equivalent of about 3,000 sheets of A4 paper) to pull the web. However, the E005 may not be indicated.
A fault exists in the software for the DC controller. The software keeps count of the number of times the fixing web drive solenoid goes on and off after the fixing web detecting lever blocks the fixing web length sensor (PS45) in preparation for E005 indication. When the system enters sleep mode or if the power switch is turned off and then on, the count is rest to 0, causing the software to start over.
The software has been corrected, and the corrected version (version 22.01) has been introduced to the factory.
Remedial Work: 1. By default, the indication for the absence of the fixing web is ‘disabled’. Change the setting from ‘0’ to ‘1’ by making the following selections in service mode: COPIER>OPTION>WEB-DISP. As a result, the user control panel screen will indicate the absence of the fixing web when the fixing web length sensor (PS45) is blocked, prompting the replacement of the fixing web in response to a request to that effect by the user. *If you have replaced the fixing web, be sure to set it back to ‘0’ after making the following selections: COPIER>COUNTER>MISC>FIX-WEB COPIER>COUNTER>DRBL-1>FX-WEB 2. Upgrade the DC controller software to version 22.01. 3. When making a service visit, check the setting of COPIER>COUNTER>DRBL-1>FX-WEB for timely replacement of the web.
(1/2)
iR6000-024 Service Parts： New No.
Description
Parts No.
Q'ty
Old Old
DIMM
FG9-3813-210
1→0
New
DIMM
FG9-3813-220
0→1
Old
DC Controller PCB
FG6-4941-080
1→0
New
DC Controller PCB
FG6-4941-090
0→1
1
2
Interchangeability
P.C Page
N-Y
930-4
N-Y
930-1
Affected Machines: iR5000 Lite2.2 DE
ASC01256 and later
FR
BSC02057 and later
AMS UK IT
CSC04333 and later DSC02571 and later FSC00326 and later
iR6000 Lite2.2 DE
ATC00321 and later
FR
BTC00364 and later
AMS UK IT
CTC01346 and later DTC00861 and later FTC00011 and later
iR5000i DE
ASD00090 and later
AMS UK IT
CSD00681 and later DSD00191 and later FSD00040 and later
iR6000i DE
ATD00036 and later
FR
BTD00075 and later
AMS UK IT
CTD00339 and later DTD00167 and later FTD00015 and later
(2/2)
Canon
Service Bulletin
COPIER
Issued by Canon Europa N.V.
Model:
Ref No.:
iR5000 iR5000i iR6000 iR6000i
iR6000-025 Rev. 1 (F1-T01-0K9-10011-01) Date: 24-10-03
Location: Size fixing cassette Subject: Discontinuance of the cassette fixing screw of the size fixing cassette Details: 1. The cassette fixing screw and the toothed lock ring of the size fixing cassette are discontinued for reasons of production. 2. With the discontinuance of the cassette fixing screw, its associated parts listed below are also discontinued. ・Cassette guide knob cover ・Side guide knob (1) (2) ・Stop plate (1) (2) ・Compression spring
(1/3)
iR6000-025 Rev. 1
figure 1
[1]
Cassette Fixing Screw
[5]
Stop Plate (1)
[2]
Toothed Lock Ring
[6]
Side Guide Knob (1)
[3]
Side Guide Knob Cover
[7]
Compression Spring
[4]
Side Guide Knob (2)
[8]
Stop Plate (2)
(2/3)
iR6000-025 Rev. 1 Service Parts:
Description
Old
Cassette Fixing Screw
Part number
Q ty
FB3-9331-000
1→0
300
1→0
300
1→0
300
1→0
300
Interchangeability
PC
1 New Old
Toothed Lock Ring
XD2-2300-502
2 New Old
Side Guide Knob Cover
FB3-9332-000
3 New Old
Side Guide Knob (2)
FB3-9323-020
4 New Stop Plate (1)
FB2-6043-000
1→0
300
Side Guide Knob (1)
FB3-9322-020
1→0
300
Compression Spring
FS5-2650-000
1→0
300
Stop Plate (2)
FB2-6044-000
1→0
300
Old
5 New Old
6 New Old
7 New Old
8 New
Affected Machines: iR6000
ITA
PNP00163
(3/3)
Canon
Service Bulletin
COPIER
Issued by Canon Europa N.V.
Model:
Ref No.:
iR5020i iR5020N iR6020i
iR6000-026 (F1-T01-0K9-10005-01) Date: 29-08-03
Subject: New Models information (5020i/5020N/6020i) Reason: A group of new machines will soon be introduced. They will come equipped with MEAP functions, and differ from existing models (iR5000/6000) as described in this bulletin. Description: 1.Major Differences a.Hardware-Related Differences - The size of the SDRAM (work memory) that comes standard on the main controller PCB has been increased from 192 MB to 256 MB. (2 memory slots -> 1 memory slot) - The size of the boot ROM has been increased from 1 MB to 2 MB to support network downloading. - Changes have been made to the counter memory PCB so as to accommodate increases in capacity. (no compatibility with existing models) - A change has been made so that the default is now '1' for the following service mode used to switch the message to indicate that the fixing web has run out (also indicated on the User screen): COPIER>OPTION>USER>WEB-DISP. - A change has been made so that the default is now '1' (for the following service mode used to switch the message to indicate that the waste toner case is full (also indicated on the User screen): COPIER>OPTION>USER>WTONER. - A change has been made so that the name of the service system used at time of downloading is now "iR5020." - A change has been made so that the LCD on the control panel is now color 1/1VGA, instead of black-and-white 1/ 4VGA. - An option has been made available designed to support the host machine; i.e., Network Multi-PDL Printer Kit-D1 (8743A002AA). - An option has been made available to support MEAP USB applications; i.e., MEAP Application Interface BoardB1 (8749A001AA). The board is to be added when using an MEAP application that supports USB peripherals. It serves no purpose in the absence of a MEAP application. The board adds 2 extra Series A connectors for upstream equipment. - An option has been made available to support the use of MEAP functions; i.e., Resolution Switching Board-B1 (8731A002AA). It must be added when using a MEAP application that requires it. - The iR Security Kit refers to the machine in question as "iR5020i."
(1/30)
iR6000-026 b.Functional Changes Not Related to MEAP Major changes are in relation to the iR C3200's SEND function. Herein, the iR2200i and iR5000i are used as reference machines when describing the SEND function. Important! iR C3200 is called CLC3200 in Europe. - Reboot Function from NetSpot Console, NetSpot Device Installer, Remote UI This function is a newly added function (absent in existing models including the iR C3200). With this function, the machine may be started remotely after changes have been made that require restarting of the machine. All future machines are expected to possess this function. (This function cannot be used without assigning a system administrator.) - Saving Job Histories in csv Format This function is new with the machine (absence in existing models including the iR C3200). With this function, individual job histories may be saved in csv format using the remote UI. - LDAP The machine also comes with LDAP (Light-Weight Database Access Protocol), which was introduced with the iR C3200. The machine offers access to the server database for information on targets of transmission. If the address is a new one and transmission is by direct reference to an LDAP server address, the machine's resources will limit the number of targets to 16, unlike the iR C3200, which permits broadcasting to as many as 64 targets. - Preview This function came first with the iR C3200. The machine differs from the iR C3200 in that its preview function offers a choice of deleting the page. - Priority on E-Mail Transmission This function came first with the iR C3200. The machine offers 3 settings (high, medium, and low, with the default being medium). - Single Page PDF This function is new with the machine (not found in existing machines, including the iR C3200). The machine offers a new button for division into individual pages (as done with TIFF); the machine now offers a choice between single page and multi-page in addition to the choice between TIFF and PDF. - Forwarding The specifications have been modified so that they are now identical to those of the iR C3200. With the newly added following functions, making transfer settings has been made simpler: transfer in the event of a mismatch in conditions storage of a transfer error file in the system box end-of-transfer notice limited to transfer error transfer processing timer call key priority setting for e-mail transfer
(2/30)
iR6000-026 - FTP Default Port Number Setting The specifications have been modified so that they are now identical to those of the iR C3200. (This function is not found in the iR5000i.) To select a port number, type a colon and the desired number to follow the IP address; e.g., 192.168.110.3:1000, if port 1000 is designed. - Support of 2-Byte Code for FTP File Names and Addresses The specifications have been modified so that they are now identical to those of the iR C3200. (This function is not found in the iR2200i.) This function is Japanese language model only. An addition has been made to the user data so that it now has "permit non-ASCII code for FTP transmission". It is important to remember that, although the FTP file name may be of 2-byte code, it cannot serve its function unless the FTP server supports the use of the code. - Routine Task Key Screen This is a newly added function, not found in existing machines including the iR C3200. The function is used to enlarge the area of the routine task key. - Sender Field (for e-mail/i-fax transmission) If authentication is used as part of the MEAP log-in service, the appropriate sender e-mail address that has been set up in advance will be entered in the sender field. In the case of SDL, the appropriate user name and e-mail address will be indicated in the MEAP user registration page. In the case of SSO, on the other hand, the log-in name (domain) and mail address will be indicated (from the domain user information). If the transmission does not require authentication (e.g., forwarding), however, the field will not be prepared (the information selected as native information will be used). With the addition of this function. the said information will be indicated in the transmission log and reception log using the said format. It will also be indicated in the body text as sender information (only if the sender field exists at time of transmission). - Display on the Mail Application The information will be added to precede the mail address (authenticated user name; display name/domain user name (abbreviation)); e.g., from:user1 user name as used for MEAP log-in authentication (display name) In the case of SDL, the name from MEAP user registration will be indicated. In the case of SSO, the domain user name will be indicated. - SMB/FTP/NCP Transmission When MEAP authentication is used, the login-in user name will be indicated in the transmission history; i.e., the date/ time column of the communications report will have a list of log-in user names for reference.
(3/30)
iR6000-026 - Authentication at Time of Transmission The machine supports NTLM authentication (NTLM 0.12)/use of long file names. The specifications have been modified so that they are identical to those of the iR C3200. This function is absent in the iR 2200i. At time of SMB transmission, NTLM-based encrypted authentication is supported in place of natural language authentication. Because of the change, transmission is now possible using the user right (of the selected domain; by specifying 'domain name/user name' as the user name for file transfer). It is also possible to send to a common folder in access mode at the user level of Win 9x. The function supports the use of a long file name, which previous models fail to display. Important! Unlike in the previous models, this function may permit transmission to a folder based on SAMBA of NAS (Network Attached Storage) or Linux. Since the use in all environments cannot be guaranteed, be sure to run a test in the user environment before delivery. c.MEAP
MEAP stands for "Multifunctional Embedded Application Platform", and is a software platform often built into a peripheral device (e.g., MFP). MEAP is based on Java (J2ME: Java 2 Platform Micro Edition), and is intended to run a Java application (i.e., MEAP application). Any MEAP application is independent of the device system software and, as such, it may be installed or uninstalled using SMS (Service Management Service), which is a browser-based interface on a PC) as long as the device supports the use of MEAP, permitting the addition of MEAP applications in the field.
- It enables the development/customization of an application that suits various user needs (making way for remarkable software possibilities). - It offers counters for prints and scans for individual applications so that new business models may be set forth with added versatility to existing charging methods. - It permits connection of USB devices to match applications in use (2 ports; MEAP-specific options). - It permits the addition of applications (thus increasing added value) to a MEAP machine in the field on a continual basis (thus increasing the competitive edge). - It permits as many as 19 MEAP applications to run all at once. (If to be placed under the control of the local UI, 9 applications (applets) may run at the same time.) At time of shipment from the factory, the machine is ready to run 18 applications to run all at once; i.e., 1 of the 19 applications is used by the portal service (pre-installed; used to link the remote UI and MEAP service applications; may be uninstalled; described later).
In addition to the system software, language, and remote UI files, a copier equipped with MEAP functions requires the installation of MEAP content files designed to enable functions (system services) needed to run MEAP applications and class libraries used by the MEAP applications to control the device.
(4/30)
iR6000-026 The version of the system software and the version of MEAP content files must be in keeping with each other, calling for care to avoid malfunction of MEAP functions otherwise occurring as the result of a Mismatch. Appropriate information will be found in the Service Information bulletin to be released to coincide with the release of a system CD. The following is a diagram of MEAP viewed in its relation to its component entities. MEAP platform
figure 1
In addition to the existing copy counters, a MEAP-based device offers MEAP counters that may be used to find out how much of the functions have been used according to individual MEAP applications. The readings of the MEAP counters may be checked by pressing the Counter Check key on the copier's control panel and then selecting a check on the counter reading. The following table shows the MEAP counters; which counters to use depends on the specifications of the application in question. An invoice may be prepared for scanning and printing by taking advantage of these counters. (Some Sales Companies may opt to prepare a period-based contract instead of a counter-based contact.)
(5/30)
iR6000-026
A counter reading may be incremented without exception, may be incremented according to instructions from the application, or may not be incremented at all (leaving the task to the application). For details, study the following table:
Increment
Counter item
always Count-up
total total (black-and-white; 1) total (black-and-white; large) scan (total 1) black-and-white scan (total 1)
if when instructed by the application
black-and-white scan 1 black-and-white scan 2 black-and-white scan 3 black-and-white scan 4
application-free
Free1 Free2 Free3 Free4 Free5 Free6 Free7 Free8 Free9 Free10 Free11 Free12
always: Incremented by the device without exception in keeping with the execution of a job. when instructed by the application:Incremented only if and when so instructed by the application. application-free: Operates in keeping with the specifications of the application. The counter readings shown in the table are available for individual MEAP applications (maximum of 19 applications; with 1 used for the SEND function).
(6/30)
iR6000-026
The SEND function was used by a non-MEAP machine in relation to the number of scans made. A MEAP machine offers a counter for the SEND function; this counter is treated as a MEAP application, but cannot be installed/ uninstalled as an application because the SEND function is hardwired to the device (as a native function). When the SEND function is used, the readings are incremented as follows:
black-and-white total scan 1
all SEND scans including faxing and i-faxing
black-and-white scan 1
box scan, e-mail, FTP, SMB, NCP, send-to-box
black-and-white scan 2
e-mail, FTP, SMB, NCP
black-and-white scan 3
FTP, SMB, NCP
black-and-white scan 4
Box scan, FTP, SMB, NCP, send-to-box
As many as 20 readings are generated by the MEAP counters (including the reading used by the SEND function); no additional counter readings can be created. If a MEAP application is removed, its counter reading will be retained on the hard disk in the form of a "counter history." A total of 24 histories may be kept at a time; however, if 20 MEAP counters exist (including any histories occurring as a result of removing applications), only 4 may be used for additional histories.
The following changes have been made as a result of the support of MEAP functions: User Mode - A user mode item has been added to permit turning on/off of the MEAP HTTP server (port 8000): System Settings>MEAP Settings>Use HTTP. - A user mode item has been added to enable printing of a report on the installed MEAP applications: System Settings>MEAP Settings>Print System Infomation. It is important to keep in mind that this mode item cannot be used in the absence of a PDL function. - A user mode item has been added to enable using MEAP as the Initial screen: Common Settings>Initial Function>Select Initial Function>MEAP. Service Mode - A service mode item has been added to enable checking the version of Java VM: COPIER>DISPLAY>VERSION>Java-VM. - A service mode item has been added to enable checking the version of MEAP contents: COPIER>DISPLAY>VERSION>MEAP. - A service mode item has been added to enable checking the connection of a MEAP application interface board-B1: COPIER>DISPLAY>ACC-STS>USB-host. 1: iR2200i/2800i/3300i series board connected; 2: iR5000/6000 series board connected
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iR6000-026 - A service mode item has been added to permit initialization of the display, used when a switchover of languages causes the text of transmission/fax read settings to become garbled: COPIER>FUNCTION>CLEAR>SEND-STUP. The device must be restarted after clicking [OK].
SMS has the following functions: - installs/uninstalls a MEAP application from a PC on the network. - starts/stops a MEAP application that has been installed. - enables/disables a license file that has been installed. - checks information on a MEAP application that has been installed. - changes the order of applets that have been installed for display. - installs/uninstalls the system application. - starts/stops the system application. - sets up/uninstalls the log-in service. - checks MEAP system information. - checks information on the license file (before installation) - changes the log-in password to SMS. For details of SMS, see the MEAP SMS Administrator guide.
SMS is a Web application with its URL being http://IPaddress:8000/sms. Upon a visit, a message will appear, prompting input of a password; SMS functions are offered in response to a successful log-in. If the following of the user mode settings have been disabled, however, the URL of SMS will be changed as indicated to accommodate a change from port 8000 to port 80 as the access port: System Settings>Network Settings>TCP/IP settings>Use HTTP. (When disabled, the URL will be http://IPaddress/sms.)
A MEAP device requires browsers of the following types. Take care, as an SMS client environment is under stricter restrictions than remote log-in and RemoteUI environments. Client Environment Need for the SMS (JavaScript must be enabled) Windows 98SE IE 5.5 SP2/IE 6 SP1 Windows 2000 Professional SP3 IE 5.5 SP2/IE 6 SP1 Windows XP Professional/Home Edition IE 6 'Gold'/IE 6 SP1
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iR6000-026 Default Authentication and Client Environment (SDL remote log-in, RUI, Portal Service) (JavaScript must be enabled) Windows 98SE/NT4.0 SP6a IE5.01 SP2/IE5.5 SP2/IE6 SP1 Windows Me IE5.5 SP2/IE6 SP1 Windows 2000 Professional SP3 IE5.01/IE5.5 SP2/IE6 SP1 Windows XP Professional/Home edition IE6 'Gold'/IE6 SP1 for the foregoing Windows environments, Netscape 4.61 through 6.2.3 Mac OS 8.6 through 9.X IE5.0 through 5.1.6 Mac OS 10 through 10.2.4 IE5.2.2
To use SMS, type in the appropriate password on the Log-In page. Make sure that the password is the one set up initially as 'MeapSmsLogin'. (It is case sensitive.) Simply type the password in the Password field of the Log-In page, and click [log in]. You will not be able to log in if SMS is already in a log-in state as in the following cases: - another user has already logged on to SMS. - the browser has previously been closed without a log-out operation (i.e., SMS is waiting for a time-out to occur expected in about 15 min). If an attempt is made to access SMS from a different browser while a log-in has already been made, the Log-In page will appear but the attempt will fail even if the password is correct. If the message 'Type Password' appears on the Log-In page in spite of input of a correct password, the browser settings (e.g., Java script setting is disable.) may not be in keeping with SMS operating conditions. It is also important to keep in mind that access by way of a proxy has not bee verified; as necessary, remove the device IP addresses from the list of addresses for which the use of the proxy is specified.
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iR6000-026 SMS Login
figure 2 If the attempt to log in fails because of input of the wrong password, there will be a message asking for the correct password. In addition to the message "Password is incorrect. Enter correct password." there will be an area for a license file used to initialize the password to 'MeapSmsLogin'. (A separate communication will be issued for instructions on how to obtain a license file used to initialize SMS password.) As a matter of course, access to SMS will be given in response to an appropriate password entered in the input text field.
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iR6000-026 Login error
figure 3
A MEAP application may be installed from the Application Install screen through a browser. To do so, both the MEAP application file (jar file; filename.jar) and the license file (filename.lic) must be copied at the same time. The jar file is in compressed form, decoded only with the use of its ID key that comes with the license file. The license file itself also calls for an ID key (hardwired to the device) for decoding, thus preventing illegally making a change to the file. The license file contains information needed to install MEAP applications: serial number of the device (to prevent illegal copying), period and number of uses (e.g., without a limit, with a limit on the period, with a limit on the number of users), application ID (for identification of applications). These pieces of information are used to protect against illegal copying and uses beyond imposed limits. The MEAP counter used to control the period/number of uses holds current reading and upper limit data, offering a choice of disabling operations beyond limits.
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iR6000-026 Installation of MEAP Application
figure 4
To remove a license file from the device (once it has been installed), the file must be invalidated using the Application Information screen of SMS. To invalidate the license file, the application must be stopped. To uninstall the application, the license must be invalidated. A click on [invalidate] will create a license file inside the device as a completely new license. An invalidated license will be indicated as an icon on the screen, which may be downloaded to a PC or removed from it. (Take care not to inadvertently remove an invalidated license that has been downloaded to the PC inadvertently; otherwise, you will have to purchase a new license.) The license that has been invalidated and downloaded to a PC may be installed back to the MEAP device from which it has been removed; this is a consideration made to enable uninstalling of a MEAP application for checks in the event of a fault during service work. The file, however, cannot be installed to a different MEAP device. If limits (in terms of a period or number of uses) are imposed on the application in question, the balance (remaining length or uses) will be written to the invalidated license so that the user will have the full remaining use after reinstalling the application using the invalidated license file.
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iR6000-026
Thanks to the support of MEAP, an iR device can now accommodate multiple MEAP applications (known as "servlet") that may be used through a Web browser from a PC (as in the case of the SMS and in addition to the use of a remote user interface). To show these applications in a browser, each application must be identified by its own URL. Portal Service is a collection of services, one of which offers a list of application URLs to free you from having to type in individual URLs. Portal Service is pre-installed, and may be accessed by the following URL: http://IPaddress:8000/ Moreover, the link to Portal service is also prepared for RUI top page. Simultaneously with installation, Servlet type Application is designed so that a link may be automatically registered into Portal Service. The link of RemoteUI is registered by the default. The link button to the "Sys. Admin applications" is also prepared for Portal Service in addition to the link to Application. If "Sys. Admin applications" button of Portal Service is clicked when SDL is chosen as login service, user management page of SDL mentioned later will be displayed. Portal Service
figure 5
MEAP supports the following log-in services; in addition to the existing group-based control, it provides log-in authentication to certify individual users. To use the log-in function, select any of 3 choices by making the following selections: SMS>system control>expansion system application>log-in service. 1.default authentication (department ID control) 2.SDL (Simple Device Log-In) 3.SSO (Single Sign-On) Log-In
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iR6000-026 SDL and SSO are installed as system applications so that they may be removed if there is no need for them from SMS. (On the other hand, there is no need for uninstalling them.) For details of the MEAP log-in service, see the attached file to MEAP SMS Administrator Guide. The following is the Selection screen for SMS log-in service: Selection of Login service
figure 6
The default authentication function is used to provide some of the existing functions: "no authentication" (i.e., no log-in screen will be shown) ad "Department ID management". If the user wants to have the existing authentication environment (i.e., no authentication or group ID control), this will be the appropriate choice. (This also is the default setting.)
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iR6000-026 If the group ID control mechanism has been enabled, there will be a dialog used to prompt registration of an ID number when logging into the local UI or the remote UI. It is also possible to use a Card Reader-C1 in place of input of a group ID, in which case the installation will be as is done in the past.
SDL is a log-in service that holds such authentication data as user names and passwords within the device, and it does not require another MEAP application or outside server for operation. In SDL, authentication is based on user names and passwords, and as many as 1000 users may be put under control. SDL is a type of user authentication application, and has the following functions: 1.shows a Log-In screen on the local UI for user authentication. 2.shows a Log-In page in the Web browser for user authentication. 3.edits user authentication information on the Web browser. 4.operates in conjunction with the group ID control mechanism to keep track of the number of print pages and scan pages. 5.operates in conjunction with NetSpot Accountant to import/export user information and to collect, analyze, and control device use information according to users. The conceptual figure of SDL
figure 7
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iR6000-026
Before introducing SDL, it is important to be sure of the following: (1)how SDL users will be registered Normally, access is made through a browser to the SDL User Register/Edit screen to register/edit users. It is necessary to decide in advance which users may be given the right to register/edit users. Those users who will be serving as administrators must be registered as such; access may be made using the following URL: http:// deviceIPaddress:8000/sdl. The log-in screen for SDL will appear in response, asking for log-in as an administrator user. If log-in is made as a general user, there will be an error message to indicate that the screen is not available and that log-in as an administrator is required. The User Register/Edit screen permits the following: - register/edit/delete user information - import/export user information - set the number of log-in histories to be displayed on the control panel at time of log-in The example of the user edit screen of SDL is shown below. SDL User Management page
figure 8
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iR6000-026 In addition to manually registering users through a browser, user information of an SDL format (LDIF) from another device may be imported or user information of an NSA format (csv format) from NetSpot Accountant Server may be imported. For details of the User Register/Edit screen, see the attached Guide to MEAP Authentication System Settings (included with the device). At time of shipment from the factory, the following user accounts are registered: user name: Administrator password (user name): password group ID: 0000000 password (group ID): 0000000 user type: administrator display name: Administrator phonetic: (for Japanese) left blank e-mail address: left blank card ID: (for Card reader-B1) left blank Points to Note When Importing/Exporting User Information SDL user information may be imported or exported, and you need to keep the following in mind when doing so: - user types are not exported; when they are imported, the users will all be registered as general users. - if the same user name already exists, the existing name will be replaced with the name being imported. The following 2 methods may be used. Use the one better suited to the nature of the work. Simple Device Log-In format This is a method exclusively prepared for the SDL, and is written in compliance with the LDIF (LDAP data interchange format; based on RFC2849). The user information and the address information differ from each other, not compatible with the information in the files exported from the Address Book of an iR machine. It assumes sharing MEAP SDL user information among multiple devices and using the information for backup purposes. If 'person' is used for 'object class' of a record, the information is user information; on the other hand, if 'canon card' is used for 'object class', the information is card ID information. The user passwords are encrypted for export, department passwords are exported without encryption. NetSpot Accountant format It is a format used for the exchange of information with the NSA, and the data is stored using a csv format. All passwords will turn blank at time of export, requiring new input at the destination.
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iR6000-026 The following shows how individual items are imported/exported: SDL import Specification No.
NSA item
Requi red
1
Parent Department ID
O
Account type
O
2 3
Account ID O Account name
numerals of 8 bytes max.; however, 8th character must always be '0', which otherwise would cause the entire record to be ignored
department ID/user name
only initial 32 characters are valid
display name
Password
numerals of 7 characters max. (no 2-byte characters)
E-mail address
48 bytes max.
7
null
department password/ password
null
e-mail address
null
either log-in user name or computer name, as set up at time of import
Log-in name
character string of 24 bytes max. character string of 24 bytes max.
null
Domain name print usage limit
numerals of 9 bytes max
no limit
not registered
numeral of 8 bytes assumed
not assigned
card ID*1
card ID 11
card password
not generated
null
not registered
12
print usage limit by card
numerals of 9 bytes max.
no limit
not registered
actual usage
numerals of 9 bytes max.
8
9 10
13
a
not registered
5
6
Default D a t setting registered with SDL
not registered
O
4
Data constraints
not registered
not registered
*1:If multiple cards are assigned to a single department ID, use the # symbol to divide individual pieces of information within a single field.
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iR6000-026 SDL export Specification No.
NSA item name
1
Quota tion marks
Description
Data exported from SDL
Parent department ID
always 0 (immediately under route)
always 0
2
by account type
always 1 (always user)
always 1
3
account ID
7 characters max. (no 2-byte character)
SDL department ID
4
account name
character string of 32 bytes max.
display name (if omitted, log-in user name)
5
password
always blank
always blank
6
e-mail address
O
character string of 256 bytes max.
e-mail address
7
log-in name
O
character string of 32 byte max.
log-in user name
8
domain name
O
always ""
always ""
9
print upper limit
always blank
always blank
10
card ID
numerals of 8 bytes assumed
card ID*1
11
card password
always blank (no comma generated hereafter)
always blank
12
print upper limit by card
not generated
not generated
13
actual value
not generated
not generated
O
*1:If multiple cards are assigned to a single department ID, use the # symbol to divide individual pieces of information within a single field.
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iR6000-026 (2) if department ID control is to be used side by side If, for instance, statistics are to be compiled in conjunction with department ID control, a department ID and password must be registered for each user to link the user with the department ID set up on the device. The control mechanism on department IDs and passwords is dependent on the department ID control mechanism of the device, not that of MEAP. When a log-in is made as a user set up in SDL, the department ID registered for the user information in question will automatically be set up, thus eliminating the need to certify the user twice and saving the user both time and effort. It is important to register the appropriate department ID information in the SDL user information before enabling the department ID control mechanism (part of user data settings). Points to Note When Using SDL in Conjunction with Department ID Control If SDL is to be used in conjunction with department ID control, the department ID and password of the administrator must be assigned on the iR machine before enabling department ID control as they are registered on the iR machine. Otherwise, when department ID is enabled, the user will not be recognized as a user of SDL and will not be allowed to log in. This rule also applies to administrators registering first-time users and, therefore, it is important to set up appropriate department IDs and passwords in advance. If a good administrator account has inadvertently been invalidated, the account may be recovered by making the following selections in service mode: COPIER>FUNCTION>CLEAR>PWD-CLR. (3) if the Card Reader-C1 is to be used in conjunction SDL may be used in conjunction with the Card Reader-C1 by going through the following steps: Install the Card Reader-C1 1.Select the appropriate log-in method on the SDL, and access the SDL User Management page (http:// IPaddress:8000/sdl) from a PC. The SDL User Authentication page will appear. 2.Log in as an administrator user. (At time of shipment from the factory, type "Administrator" (case sensitive), "password," and then click [OK]. 3.Click [User Management], and click [Register]. 4.Type in the appropriate information in the fields of the New User Registration page (user name and others), and select "administrator" as the user type. Also, type in the card number indicated on the card (department ID). Finally, click [OK]. 5.Click [log-out]. 6.Turn off the device, and connect the card reader. 7.Turn on the device. 8.Make the following selections in service mode, specify a number (registration startup card ID), and click [OK]: COPIER>Function>install>card. Wait until [OK] returns to its initial state. As many as 1000 cards will automatically be registered consecutively staring with the specified number. 9.Restart the device. 10.Try accessing the SDL User management page once again. 11.On the Authentication page, enter the user name and password registered in 4. above; then, click [OK]. 12.Click [User Management]. Repeat steps 3 and 4 to add users. Be sure, however, to type in the card numbers for the card ID columns.
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iR6000-026 Disconnecting the Card Reader-C1 1.Turn off the device, and disconnect the connector of the Card Reader-C1. 2.Make the following selections in service mode and click [OK]; COPIER>FUNCTION>CLEAR>CARD. 3.Turn off and then on the device. (An error code will appear.) 4.Make the following selections in service mode once again, and click [OK]: COPIER>FUNCTION>CLEAR>ERR. 5.Turn off and then on the device. Points to Note When Combining the SDL and NSA Methods If you want to use both SDL and NSA methods, the recommended procedure is as follows: register the control information using NSA; using the user collective registration tool, export the csv file; import the file using SDL. When doing so, it is important that you keep the following in mind: - An error will occur if the user department ID you export using SDL already exists in NSA as a department ID. it must always be a new department ID. - The relationship between card and department will not be respected when import is executed using the user collective registration tool of NSA. - If you want to compile statistics using NSA according to individual cards, you must set the relationship among card, user, and department ID as 1:1:1 on using SDL; on the side of NSA, compile the statistics according to individual departments. - If multiple users exist using the same department ID, only one of them can be imported using NSA. - If the e-mail address consists of 49 characters or more or if the log-in name consists of 25 characters or more, export from the SDL is possible, but there will be an error when importing to NSA. A comma (,) in an e-mail address will prevent proper export from NSA. - If an account ID is used and an administrator account has been registered in the NSA, writing over the existing account ID will not change its security level. - Passwords are not saved to the file being exported; if passwords are needed, they must be newly set up after import.
SSO Log-In is a log-in service in which authentication data is on an external server. It enables database log-in based on a single-sign on method. The authentication data is controlled on the server, and is not retained on the device. Authentication takes place with reference to log-in name and log-in password for collection of user information. There is no limit to how many users may be controlled; in other words, as many users as allowed by the Active Directory may be controlled.
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iR6000-026 The conceptual figure of SSO
figure 9 SSO is a type of user authentication application designed for MEAP, and possesses the following functions: (1) shows a log-in screen on the local user interface for authentication of users (2) shows a log-in page on a Web browser, for authentication of users (3) serves as an intermediary between Active Directory and log-in service (SA:Security Agent) To make use of SSO, it is important to install SA to the operating system (Windows 2000/Pro/Server/Widows XP Pro) in the same domain as the iR machine. Thereafter, changing the log-in method to SSO in SMS will enable the use of SSO for log-in. When SSO operates normally, the iR machine's local or remote user interface uses the user name and password managed by Windows 2000 Active Directory to initiate a log-in operation. For SSO to operate correctly, the iR machine's network settings, time zone, and clock must correctly be set up (where applicable, daylight saving time must also be considered). If there is a discrepancy of 30min or more between iR machine and domain control, SSO may not operate. If you want to combine SSO and department ID/Card Reader-C1, you must also bring in NSA, as Active Directory does not associate a log-in user with any specific card number. The client environments guaranteed for remote log-in to an iR machine using SSO must be as follows; Java VM and JavaScript must be enabled:
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iR6000-026 Keep in mind that environments other than the following are not guaranteed for proper operation. Windows 98SE/NT4.0 SP6a IE5.01 SP2/IE5.5 SP2/IE6 SP1 Windows Me IE5.5 SP2/IE6 SP1 Windows 2000 professional SP3 IE5.01/IE5.5 SP2/IE6 SP1 Windows XP Professional IE6 SP1 Installing Security Agent To use SSO Log-In, it is necessary to install Security Agent to a PC running in a Windows 2000 domain environment. It is also possible to use it after installing it to a domain controller. The environment for Security Agent must be as follows: - Hardware memory: 256 MB or more (RAM) hard disk: 20 GB or more CPU: Intel Celeron 800 MHz or equivalent (processor) - Software OS: Microsoft windows 2000 Professional/Server Microsoft Windows XP Professional To install SA, you must be authorized as local administrator for the PC to which you are planning the installation. SA uses Install Shield 8 as its installer, and the PC must be restarted if the installer has not been used in the past. (The fact relates to the specifications of the installer, and cannot be avoided.) To start SA services after installation, you must be authorized as domain administrator. Select SA, and make the following selections: properties>log-on>account. Then, type in a user name possessing the domain administrator authorization. The following Input screen will appear if you use 'Canon' for the domain name and 'Administrator' for the administrator account.
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iR6000-026 Logon account setting
figure 10 Outline of SA Operation At time of start-up, SA uses the framework of Dynamic DNS to register record A to the DNS server under the name of 'SecurityAgent._tcp.' When an iR machine is started up, it contacts the DNS using the name 'SecurityAgent._tcp' to obtain the IP address of the PC to which SA has been installed. When a request for a log-in to the iR machine is made, the machine will ask SA for a user name and password. In response, SA executes authentication for encryption (NTLM) using the domain controller, and sends the result to the iR machine. All communications among the iR machine, SA, and domain controller are encrypted, and the absence of plain language keeps user names and passwords safe. SA may be running at the same time on multiple PCs, as when distributing work loads and expanding services; if this is the case, authentication will be by SA that first responds to a query. Security Agent Manager Settings related to SA are made using the Security Agent Manger registered in a specific program group. Using the Manager, you can indicate when to start/stop SA services, how it must combine with the NSA server, and how the number of connections may be limited. You can also check the logs related to SA.
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iR6000-026 Security Agent Manager
figure 11 When installing the SA, be sure also to refer to the ReadMe file that comes tithe SA's Installer. 2. Points to Note About Service Work
- For service information, see the iR 5000/6000 Service Manual (FY8-13GS-000). - There will be no means of upgrading a base model (e.g., iR5000 or iR5000i) to a MEAP model (e.g., iR5020i). - There will be no means of upgrading a model without SEND functions to a model with SEND functions. (applicable in areas where models without SEND functions are marketed) To find out whether a model is equipped with SEND functions, make the following selections in service mode: COPIER>DISPLAY>ACC-STS>SEND; if 0, SEND function absent; if 1, SEND function present.
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iR6000-026 - The machine's system software contains environments to be used by developers of MEAP applications and, as such, its file size is about twice as large as the system software of existing machines. When upgrading it using the Service Support Tool, it is strongly recommended that files be copied through downloading from the network by means of a cross-cable. As in the case of the iR C3200(CLC3200), the machine enters download mode in response to simultaneous presses on the 2 and 8 keys or starts up in an FIXIP state in response to simultaneous presses on the 1 and 7 keys. Take advantage of these considerations so that the device may be temporarily started using the IP address 172.16.1.100.
Information on Applications in the Device In the event of a MEAP-related fault, information on the applications installed to the device may be collected by the following 2 methods: (1) make the following selections on SMS: System Managemnet>System Info>detail. (2) make the following selections in user mode: System settings>MEAP settings>print system information. However, (2) above requires the presence of a PDL function. Both these methods produces the same information. It is important to collect the information at all times when reporting a fault, as it serves as a comprehensive report on all applications installed in the device. The items of information printed for individual applications are as follows: - Application Name i.e., name of the application declared in the declaration in the application program (bundle-name); the name does not necessarily corresponds to the product name. - Application ID/System Application Name i.e., file name in the case of a system application; in the case of a general application, the application ID (applicationid) declared in the declaration in the application program is printed; the device uses the application ID to identify its type. - Application Version i.e., version of the application; the name (bundle-version) declared in the declaration in the application program is printed. - Status i.e., the activities of the application are printed; e.g., Installed, Active, Resolved. Resolved means stopped. - Installed On i.e., the date of installing the application.
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iR6000-026 - Vendor i.e., the name of the application vendor (developer); the name (bundle-vendor) declared in the declaration of the application program is printed. - License Status i.e., the status of the license is printed; e.g., None, Not Installed; Installed; Invalid; Over Limit. - License Expires After i.e., the day on which the license expires; if the status of the license is None, nothing will be printed. - License Upper Limit i.e., the maximum number allowed in terms of the counter reading; if the status of the license is None, nothing will be printed. - Counter Value i.e., the current value of individual counters; if the status of the license is None, nothing will be printed. - Maximum Memory Usage i.e., the maximum memory used by the application; the maximum memory usage as declared in the declaration of the application program is printed; expressed in units of kilobytes. - Registered Service i.e., the services that are registered in the MEAP framework by the application; not all items contain data to print. When Replacing the Hard Disk If, for some reason, the hard disk must be replaced (including formatting of the disk), it is important to keep in mind that the files of the MEAP applications stored on the disk will be lost, requiring reinstallation of MEAP applications in addition to the work normally performed at time of replacement. The MEAP counter readings, however are backed up as in the case of existing counters, and they will be retained. To recover the pre-replacement conditions, there must be a special license file (containing the current counter readings and period of validity for full remaining service after reinstallation). A license file is handled as a service tool, and is not sold to users. In the event of a fault on the hard disk, the service person is expected to access the MAMS server for downloading (after August 2003; until then, a license file may be obtained in ways indicated in a separate communication soon to be made available). The following steps assume that the file is downloaded from the MAMS server: (1)In advance, access the MAMS server, and download the appropriate license file, and copy it to the service notebook PC. The information needed to download a license file includes the application ID and device serial number. (2)Register the following to the Service Support Tool: System file, Language file, Remote UI file, HDD format file, MEAP contents file. (Be sure that these files all are compatible in respect of version.) (3)Prepare the hard disk (service part) for replacement. (4)Replace the hard disk at the user's.
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iR6000-026 (5)While holding the 2 and 8 keys at the same time, turn on the power to start the device in download mode. (As is the case with the iR C3200, the IP address 172.16.1.10 will automatically be set up for downloading from a network). Using the Service Support Tool, format the hard disk, and install the necessary files: System, MEAP contents, HDD format, Language, Remote UI. Important! When the device is started up for the first time after formatting of its hard disk, it performs special processing so that the MEAP content files may appropriately be expanded. Be sure not to turn off the power until the MEAP screen has appeared after start-up; otherwise, a hard disk-related error (E602) may occur. In the event of E602-0004, turn off and then on the main power to recover; for E602-0003, on the other hand, hold down the 1 and 9 keys at the same time and turn on the power so that the device will perform a hard disk write abort error recovery session. This processing requires checking the entire HDD in units of sectors, and will take several tens of minutes. (6) Obtain the MEAP application jar file from the user; using the license file, reinstall the MEAP application as you would when installing the application for the first time.
If the User Has Forgotten the SMS Password If the user has changed the SMS log-in password and then forgotten it, logging in to SMS will be impossible, thus not being able to make MEAP-related settings. If such is the case, initialize the log-in password to MeapSmsLogin as follows: To initialize an SMS password, you must download the SMS password initialization license file from the MAMS server. As in the case of downloading a license file designed for reinstallation of an application, obtain the SMS password initialization license file by downloading it from the MAMS server (after August 2003; until then, the license file may be obtained in ways indicated in a separate communication soon to be made available; the license file is handled as a service tool, and is not offered to users). The following steps assume that the license file may be downloaded from the MAMS server: (1) download the SMS password initialization license file from the MAMS server, and copy it to the notebook PC. (2) At the user's, make an intentional mistake logging into SMS by typing in an incorrect user name and password to bring up the Error page.
(28/30)
iR6000-026 SMS Login error
figure 12 (3)On the page, specify the path to the SMS password initialization license file, and click [OK] to start initialization. (A separate communication will be issued to describe how to obtain the SMS initialization license file.) 3.Service Parts For differences that exist among service parts and detailed descriptions of the differences, see the following attachments; for service parts other than those indicated in the attachments, see the iR5000/6000 Parts Catalog (FY8-31EV-000).
(29/30)
iR6000-026 4.Product Code, Serial Number, and Power Supply Voltage iR5020i:F14-4323 / FCG00001 / 220V iR5020i:F14-4325 / FCJ00001 / 220V iR5020i:F14-4333 / JCM00001 / 120V iR5020i:F14-4343 / JCN00001 / 220V iR5020i:F14-4353 / DCG00001 / 240V iR5020i:F14-4355 / DCJ00001 / 240V iR5020i:F14-4363 / JCP00001 / 240V iR5020i:F14-4373 / BCG00001 / 230V iR5020i:F14-4375 / BCJ00001 / 230V iR5020i:F14-4383 / ACG00001 / 230V iR5020i:F14-4385 / ACJ00001 / 230V iR5020i:F14-4393 / CCG00001 / 230V iR5020i:F14-4395 / CCJ00001 / 230V iR6020i:F14-4423 / FDG00001 / 220V iR6020i:F14-4433 / JCQ00001 / 120V iR6020i:F14-4443 / JCR00001 / 220V iR6020i:F14-4453 / DDG00001 / 240V iR6020i:F14-4463 / JCS00001 / 240V iR6020i:F14-4473 / BDG00001 / 220V iR6020i:F14-4483 / ADG00001 / 220V iR6020i:F14-4493 / CDG00001 / 220V 5.Appending data MEAP SMS Administrator Guide This is a document prepared to describe how MEAP applications and log-in services may be managed. It is intended for end users, and it comes with the product package.
(30/30)
Readme.txt =============================================================================== Security Agent / Security Agent Manager Version 1.00 Supplementary Instructions =============================================================================== Canon, the Canon logo, imageRUNNER, MEAP, and the MEAP logo are trademarks of Canon Inc. Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation in the United States and other countries. Other product and company names herein may be the trademarks of their respective owners. In this manual, Microsoft(R) Windows(R) 2000 is abbreviated as Windows 2000, and Microsoft(R) Windows(R) XP is abbreviated as Windows XP. Contents Before You Start 1. Introduction 2. System Requirements 3. Installation Using Security Agent 1. Starting Security Agent 2. Settings =============================================================================== Before You Start =============================================================================== 1. Introduction---------------------------------------------------------------"Security Agent" is the required companion software package for using the SSO (Single Sign-On) function with MEAP devices. Make sure you install "Security Agent" before using the SSO function with an MEAP device. Also, you can use the "Security Agent Manager" to start and stop "Security Agent" services and to set links etc. to user data registered in NetSpot Accountant. 2. System Requirements ----------------------------------------------This software can be used in the following system environments. *Computer - Memory: 256MB RAM minimum - Hard disk space: 20GB minimum - CPU: Intel Celeron 800 MHz equivalent processor or faster. *Software - OS: Microsoft Windows 2000 Professional/Server Microsoft Windows XP Professional (Important) - If using Windows 2000, install Service Pack 2 or later. - The computer where Security Agent is installed and the MEAP device used must be in the same network domain. 3. Installation ----------------------------------------------------------------Install this software according to the following procedure. (Important) - Before installation, log onto Windows as an administrator. - Make sure you close all other applications before installing this software. - When you start a Security Agent service, "SecurityAgent._tcp" is automatically registered on the DNS server. The name of the MEAP device can be reconciled under the registered DNS name. Page 1
Readme.txt - To install Security Agent in a computer, set the computer to use a DNS server for accessing network. - If you install Security Agent in a computer in which a DNS server is already installed, Security Agent may not start automatically. In this case, start Security Agent Manager, and then start the service manually. - If you obtain the IP address automatically (DHCP), you must obtain static IP address for the computer where you are installing Security Agent, not the dynamic IP address. - Do not change the IP address for your computer while Security Agent is running. If you want to change the IP address for your computer, first stop the Security Agent services. 1) Insert the CD-ROM supplied with the Security Agent package CD-ROM drive. 2) Double-click the [SAInstall.exe] icon in the [Security Agent] folder to begin the installation. (*) - The [SAInstall.exe] icon may appear as [SAInstall], depending on the system environment you are using. 3) Click [Next]. 4) The user license agreement dialog box is displayed. If you agree to the terms, click [Yes]. 5) Select the folder you want to install Security Agent into --> click [Next]. Installation is started. 6) When installation is finished, check the verification dialog box --> click [Finish]. Security Agent is now installed.
Next, you need to start the Security Agent services.
7) On the [Start] menu, click [Control Panels] --> [Management Tools] --> [Services] --> right-click [SA] --> click [Properties]. The [Properties] window is displayed. 8) Click the [Log On] page --> select [Accounts]. 9) Specify the domain name and enter the name of a user with Administrator privileges registered in the domain in [Accounts]. Example: Server1\administrator 10) Enter a password in [Password] and [Confirm Password]. 11) Click [OK]. Installation and settings for Security Agent services are complete. =============================================================================== Using Security Agent =============================================================================== 1. Starting Security Agent----------------------------------------------------You can edit Security Agent settings with the Security Agent Manager. Start the Security Agent Manager by following the procedure below. 1) On the [Start] menu, point to [Programs] --> [Canon] --> [Security Agent] --> click [Security Agent Manager]. The Security Agent Manager is started. 2. Settings ------------------------------------------------------------------You can set the following items using the Security Agent Manager. Page 2
Readme.txt *Command (Start/Stop Security Agent) You can specify start and stop settings for the Security Agent automatic detection service. *Configuration -Connect to NetSpot Accountant Server If you want to use the same data (user name, password, etc.) that has already been registered in NetSpot Accountant, place a checkmark in the appropriate boxes and enter the computer name or IP address and database name of the NetSpot Accountant server. -Sync Period You can set data acquisition intervals for obtaining data from NetSpot Accountant. A maximum of 65535 hours can be set. IMPORTANT: When using user data registered in NetSpot Accountant, the following settings must be made in NetSpot Accountant beforehand. 1. Register the users in the domain in NetSpot Accountant. 2. Allocate a Department ID to the registered users. 3. Synchronize the NetSpot Accountant and MEAP device data (download the NetSpot Accountant Department ID to the MEAP device). *Connections You can set the number of users that can login or access the SSO from web browsers at the same time when you are using SSO. A maximum of 9999 users can be set. *Error Logs You can display errors that occur in Security Agent, as well as service start and stop data. (*) - Error Logs display data obtained by the Windows Event Viewer. Event Logs are updated by clicking [Refresh] - they are not updated automatically. If the Windows Event Viewer is full and data cannot be updated, the Security Agent Event Logs also cannot be updated. =============================================================================== Copyright(C) CANON INC.2003
Page 3
Point of difference in service parts iR5020/6020 /5020i/6020i -
FB5-3359-000
Q'TY 00
N
103
Hard Disk New
Old
Drive
Hard Disk Drive
FY1-1200-000
0->1
Y
WM2-5171-000
1->0
N
2
103 New
Old
Hard Disk Drive Hard Disk Drive
WM2-5193-000
0->1
Y
WM2-5171-000
1->0
N
3
900 New
Hard Disk Drive
WM2-5194-000
0->1
Y
Affected Machines: (The serial numbers of the machines to which the new type hard disks is attached) iR6000 ITA PNP00163
and later
(The serial numbers of the machines to which the new type main controller PCB assembly is attached) iR6000 ITA PNP00103 and later
(3/3)
SERVICE BULLETIN
COPIER
Issued by Canon Europa N.V.
MODEL:
SUBJECT:
iR5000/6000 Lite 2.2, iR5000i/6000i, iR5020i/6020i
No.:
iR6000-031 Rev. 1
Date: 30.12.03
ELIMINATION OF CASSETTE STRUT (FF5-9947-00S)
Cassette strut (FF5-9947-00S) is no longer used in the factory, as it is only needed when the (optional) cassette heater is installed. Please order Cassette strut (FF5-9947-00S) if the cassette heater has to be installed in the field.
Cassette strut (FF5-9947-00S) SERVICE PART
Old
Description Cassette strut
Part number FF5-9947-00S
Q’ty 1–0
COPIER
-2-
iR6000-031 Rev. 1
AFFECTED MACHINES iR 5000 Lite 2.2
iR 5000 i
iR 5020 i
ASC00927 and later BSC01947 and later CSC03480 and later DSC01981 and later FSC00326 and later
ASD00040 and later BSD00296 and later CSD00451 and later DSD00141 and later FSD00037 and later
from start of production
iR 6000 Lite 2.2
iR 6000 i
iR 6020 i
ATC00321 and later BTC00314 and later CTC01071 and later DTC00661 and later FTC00011 and later
ATD00036 and later BTD00069 and later CTD00219 and later DTD00086 and later FTD00015 and later
from start of production
Canon
Service Bulletin
COPIER
Issued by Canon Europa N.V.
Model:
Ref No.:
iR5000 iR6000 iR6000D iR6000i
iR6000-032 (F1-T01-0K9-10040-01) Date: 28-11-03
Location: Machine front plate Subject: Increasing strength of magnet catch Detail: There is a possibility that the housing of the magnet catch to open/close the front door is broken. Countermeasures against it are communicated.
The front door fails to be closed.
Insufficient strength of the housing of the magnet catch
To prevent breakage, strength is increased by changing a shape of the housing. Servicing Work: Replace to the new-type part when the foregoing symptom occurs. Service Parts:
InterNo.
Description
Parts No.
Q'ty
change-
P.C.
ability Old
Catch, Magnet
XZ9-0394-000
1->0
N
New
Catch, Magnet
XZ9-0557-000
0->1
Y
Old
Catch, Magnet
XZ9-0251-000
1->0
N
New
Catch, Magnet
XZ9-0557-000
0->1
Y
1
101
2
101
(1/1)
Canon
Service Bulletin
COPIER
Issued by Canon Europa N.V.
Model:
Ref No.:
iR4600N
iR6000-033 (F1-T01-0K9-10084-01) Date: 30-01-04
Subject: Introducing the iR4600N Reason: With a release of the new product, differences of it from the existing iR5000 are informed. Detail: 1. Main differences a. Hardware-related - Printing speed has been changed to 46CPM (A4/LTR). - The remaining paper indexes on the front deck (both sides) have been eliminated. 2. Points to Note on Servicing Work - Refer to the iR5000/6000 Service Manual (FY8-13GS-000) for service information. - The base model cannot be upgraded to the model equipped with MEAP function. - The model without Send function cannot be upgraded to the model with Send function. 3. Service Parts Refer to the following attachment for differences in service parts and more information of differences between the iR4600N and the iR5000. Refer to the iR5000/6000 Parts Catalog (FY8-31EV-000) for the service parts that are not listed in the attachment. 4. Product Code/Serial No./Power Supply Voltage iR4600N：F14-4396 / CEJ00001 / 230V iR4600N：F14-4356 / DEJ00001 / 230V iR4600N：F14-4376 / BEJ00001 / 230V iR4600N：F14-4386 / AEJ00001 / 230V iR4600N：F14-4326 / FEJ00001 / 230V
(1/1)
Point of difference in service parts iR4600N
iR5000
-
FB3-6085-000
2 100-28
FB6-6606-000
FB5-3359-000
1
EMBLEM
3 100
FB5-3743-000
-
2
LABEL, PAPAR SIZE
4 100
FB6-5906-000
-
1
LABEL,INSTRUCTION,CLEANING
5 100
FC3-1027-000
-
1
LABEL,INSTRUCTION, BLACK MARKS
6 100-45
FF5-9978-000
FF5-9920-000
1
COVER, CONNECTOR
7 100-57
XA9-0605-000
XA9-0605-000 3 to 2 SCREW,P,M4X8
8 932-1
FG6-7904-040
FG6-6531-020
1
CONTROL PCB ASSEMBLY
9 103-9
ＦＧ6-7918-000
ＦＧ6-5465-000
1
CABLE, HDD
10 932
ＦＧ6-7911-000
-
1
DDIS PCB ASSSEMBLY
11 191
FG6-9902-000
ＦＧ6-4895-000
1
PRIMARY FAN DUCT ASSEMBLY
12 191-1
ＦＦ6-1420-000
ＦＢ5-3526-000
1
FILTER, DUST-PROOF
13 302
FG9-4009-000
ＦＧ6-5040-000
1
1.5K RIGHT PAPER DECK ASSEMBLY
14 302-16
FB5-5606-000
FC1-5053-000
1
HOOK, WIRE, FRONT
15 302-17
FB5-5607-000
FC1-5054-000
1
HOOK, WIRE
16 302-20
FB5-5608-000
FC1-5059-000
1
SUPPORT, FRONT
17 302-21
FB5-5609-000
FC1-5060-000
1
SUPPORT, REAR
18 302-25
FB6-2719-000
FC1-5066-000
1
PAD
19 302-31
-
FB3-8508-000
1 to 0 PAPER QUANTITY INDICATOR UNIT
20 302-33A
-
FB5-3366-000
1 to 0 PLATE, INDEX, PAPER
21 302-35
-
XA9-0605-000 2 to 0 SCREW,P,M4X8
22 302-44
XB3-6400-600
XA9-0685-000
35
SCREW,RS,M4X6
23 302-47
ＸＧ9-0437-000
ＸＧ9-0254-000
2
ROLLER
24 303
FG9-4011-000
ＦＧ6-5041-000
1
1.5K LEFT PAPER DECK ASSEMBLY
25 303-18
FB5-5606-000
FC1-5053-000
1
HOOK, WIRE, FRONT
26 303-19
FB5-5607-000
FC1-5054-000
1
HOOK, WIRE
27 303-22
FB5-5609-000
FC1-5060-000
1
SUPPORT, REAR
28 303-26
FB6-2719-000
FC1-5066-000
3
PAD
29 303-33
-
FB3-8508-000
1 to 0 PAPER QUANTITY INDICATOR UNIT
30 303-36
-
FB5-3367-000
1 to 0 PLATE, INDEX, PAPER
31 303-38
-
XA9-0605-000 2 to 0 SCREW,P,M4X8
32 303-46
-
ＦＳ7-0662-000 2 to 0 PULLY, 25T
33 303-48
XB3-6400-600
XA9-0685-000
33
SCREW,P,M4X8
34 303-51
XG9-0437-000
ＸＧ9-0254-000
2
ROLLER
FIG & KEY 1 100-9
Q'TY DESCRIPTION 2 to 0 COVER, RUBBER
REMARKS
Point of difference in service parts iR4600N
iR5000
ＸＧ9-0224-000
-
36 303-53
-
ＸＦ2-1612-840
37 930-1
FG3-3772-000
ＦＧ6-4941-090
1
DC CONTROLLER PCB ASSEMBLY
38 930-4
ＦＧ3-3731-000
ＦＧ9-3813-220
1
DIMM ASSEMBLY
39 -
FG6-5964-000
-
1
NETWORK BOARD （Ｅｔｈｅｒｎｅｔ）
40 -
FH5-3387-000
-
1
Ｎ／Ｗ ＳｃａｎＧｅａｒ ＣＤ－ＲＯＭ
41 -
FH5-3233-000
-
1
Ｓｙｓｔｅｍ ＣＤ－ＲＯＭ
42 -
FH5-3446-000
-
1
CD-ROM, USER SOFTWARE, US/UK
43 -
FH5-3447-000
-
1
CD-ROM, USER SOFTWARE, FRN/SPN
44 -
FH5-3448-000
-
1
CD-ROM, USER SOFTWARE, GRM/ITY
FIG & KEY 35 303-56
Q'TY 0 to1 ROLLER
DESCRIPTION
1 to 0 BELT,TIMING
REMARKS
SERVICE BULLETIN
COPIER
Issued by Canon Europa N.V.
MODEL:
iR4600N
No.:
iR6000-034
Date: 27.02.04
SUBJECT:
SOFTWARE VERSION AT PRODUCTION START
The following software version was implemented from the start of production: iR4600N
D-CON R-CON Boot-ROM ADF Cont (PSPCL+N)
RUI
Download Tool HDD Part
Version 23.01 8.01 25.42 8.01 DE 80.03 EN 80.03 FR 80.03 IT 80.03 DE 80.01 EN 80.01 FR 80.01 IT 80.01 68F V0013
Canon
Service Bulletin
COPIER
Issued by Canon Europa N.V.
Model:
Ref No.:
iR6020N
iR6000-035 (F1-T01-0K9-10089-01) Date: 27-02-04
Subject: Introducing the iR6020N Background: As part of the preparatory work for the marketing of a new model equipped with MEAP functions, differences are discussed in relation to the existing iR5000/6000. Details: 1. Main Differences a. Differences related to Hardware - the name of the service system used at time of downloading has been changed to "iR6060i." - the LCD on the control panel has been changed from black-and-while 1/4VGA to color 1/1VGA. - the iR Security Kit identifies the model as being "iR6060i." - the paper level indicator on the front deck (left, right) has been removed. b. MEAP < What is MEAP? > "MEAP" is the acronym for Multifunctional Embedded Application Platform: it is embedded on peripheral devices, such as the MFP, working as an application platform. Basically, MEAP is a platform for Java (J2ME = Java 2 Platform Micro Edition) applications, running JAVA applications (i.e., MEAP applications). MEAP applications are independent f the system software for copy machines; MEAP applications can be installed/uninstalled on MEAPenabled devices via the SMS (Service Management Service) from a PC via a browser, and they can be additionally installed in the field.
- MEAP permits developing and customizing the applications according to user needs. (It offers MEAP applications remarkable scalability.) - MEAP devices are equipped with a counter mechanism (print/scan count) according to applications, which is an extended mechanism of the existing billing counters offering a new business model. - MEAP permits USB device connections according to applications (2 ports, special option for MEAP). - The MEAP devices in the field permit an installation of additional applications continually. (MEAP devices are competitive.)
(1/7)
iR6000-035 - Up to 20 applications can run simultaneously. Up to 9 among 20 applications (applet type) can run from the local UI. * However, the following mechanism and MEAP Service (preinstalled programs) are counted as one application respectively; this means, actually less than 20 applications can run simultaneously. SEND mechanism: this mechanism fails to permit uninstallation; this mechanism uses a MEAP counter, equivalent to one application out of 20. Portal Page Service (RUI ó MEAP Servlet Application): this service fails to permit uninstallation: it is installed as an equivalent to one MEAP application.
On MEAP copy machines, MEAP Contents must be installed in addition to the existing system software, language, RUI. The MEAP Contents contain necessary functions to run the MEAP applications (System Service) and a class library for MEAP applications to control the device. There is a restriction on combination between a system software version and a MEAP contents version. (When improper versions are combined, the MEAP application in question fails to work.) For more detailed information regarding the version combinations, see Service Information issued at the system release. Here are MEAP-components name and the brief descriptions.
MEAP devices are equipped with a MEAP counter mechanism, which tallies up usage counts of each function according to MEAP applications, in addition to the existing counter mechanism. The counter values appear when specifying from the device operation panel "Counter Check Key > MEAP Counter Check". The following MEAP counters are mounted, and an appropriate counter is selected to use with reference to the application specifications. These counters will enable billing system per scan/print or billing system per function. Some Sales Companies may apply the maintenance term-contract system, instead of billing system through counters, depending on its sales policies.
There are 3 types of counters: some counters compulsorily count up in response to every job completion, while other counters count up in response to a request from the application; moreover, other counters do not count up on itself, depending on applications for free count-up. Here is the correspondence table:
Type
Count Item
Compulsory Count-up
Total Total (black-and-white/1) Total (black-and-white/large) Scan (Total 1) Black-and-white scan (Total 1)
(2/7)
iR6000-035 Type
Count Item
Count-up in response to an application request
Black-and-white scan 1 Black-and-white scan 2 Black-and-white scan 3 Black-and-white scan 4
Application Free Count-up
Free 1 Free 2 Free 3 Free 4 Free 5 Free 6 Free 7 Free 8 Free 9 Free 10 Free 11 Free 12
Compulsory Count-up: Devices count up compulsorily in response to a job completion. Count-up in response to an application request: Counters count up in response to a request from the application. Application Free: Directions for using these free counters depend upon the specs of application. The counters above are available in each MEAP application. (Up to 20 counters in total)
Up to 20 MEAP counters are available; in other words, you cannot create counter more than that. Once an application has been deleted, its counters are stored in the HDD as histories. Although up to 24 counters can be stored in the HDD, if 20 MEAP counters are already created (including histories of a deleted application), the number of history counters available is up to 4.
SMS is a Web application, and its URL is http://device IP address:8000/sms/. You need to enter a login password when getting access to the URL, and SMS functions become available once the login succeeded. Multiple browsers cannot login SMS at a time. Although the login page is displayed when a browser tries to get access to the URL while other browser is logging in, the browser is not allowed to login even after having entered a proper password.
(3/7)
iR6000-035
To use SMS, enter a password in the login page, and then enter a login. The password initially set up is [MeapSmsLogin]. (Keep capital/small letter in mind.) Although you can login SMS by entering this password into the password field and clicking the "Login" button, your login will be invalid in the following cases: - Other user is in use of SMS. - SMS remains logged-in since other user closed the browser without logout. (While waiting for timeout) In addition to above, if your login becomes invalid and [Enter Password] is displayed in the login page even though the password is correct, JavaScript settings or the like may not meet the SMS conditions. When a password is incorrect and you cannot login as a result, a message to induce a retry [Password is incorrect. Enter password again.] is displayed in the login page; at this time, a password initialization area to enter a License File which initializes a login password to [MeapSmsLogin] is displayed together with the message. You can login SMS if entering the correct password in the password enter text field.
MEAP application is installed from an "Install Application" screen of SMS via browser. At this time, you need to install both a MEAP application (jar file) provided as filename.jar and a License file provided as filename.lic. The jar file cannot be decoded unless using an encryption key included in the License file. Likewise, the License file cannot be decoded unless using an encryption key coded into the device. For that reason, you are not allowed to reprogram the License file. The License file contains the following information: Serial No. (to prevent unauthorized copying) of device where MEAP application is installed, Expiration date for use/Number of use ([No Limitation], [Limit for Usage Period], [Limit for Number of Use]), Application ID to specify application. With the information above, unauthorized copying and usage period are controlled. Current value and upper limit value are set up in MEAP counter, and it is possible to make a setting which halts an operation once the upper limit exceeds.
For the device where MEAP is mounted, the following actions are required in servicing work. - After replacing HDD Refer to below if HDD needs to be replaced due to its failure. 1. Replace HDD. 2. Format HDD using SST, then install System, RUI, Language, and MEAP contents. 3. Import backed-up items if any. 4. Reinstall MEAP applications. It is necessary to prepare special License File for reinstallation according to each MEAP application. (How to obtain the License File will be informed later on.)
(4/7)
iR6000-035
MEAP supports the following Login Services. If you use the Login functions, select one on the SMS according to purpose. (1) ID Control by Department (Existing function), (2) SDL (Simple Device Login), or (3) SSO (Single Sign On) Login If you don't use SDL and SSO, you can uninstall them on the SMS.
SDL is a Login Service embedding user authentication data in the device. It does not need other MEAP applications and external server, but authenticates user from login name and password. It can control up to 1000 users. SDL is a kind of MEAP user authentication application, and has the functions below. (1) Display a login screen on the local UI to authenticate a user. (2) Display a login screen on the Web browser to authenticate a user. (3) Edit user authentication information on the Web browser.
SSO Login is a Login Service embedding user authentication data in the external server, and enables database login by means of Single Sign On. Authentication data is controlled on the server, and not stored inside the device. It authenticates a user from login name and password, obtaining applicable user information. The number of users controlled is not limited, depending upon Active Directory conditions. SSO is a kind of MEAP user authentication application, and has the functions below. (1) Display a login screen on the local UI to authenticate a user. (2) Display a login screen on the Web browser to authenticate a user. (3) Mediate Active Directory and Login Service (SA: Security Agent). To use SSO, install SA to Windows 2000 Pro/Server/Windows XP Pro, and change a login method to SSO on the SMS. For the local UI of a device, login user name and password controlled by Windows Active Directory. SSO operates in the network environment where TCP/IP access is possible from a MEAP device.
(5/7)
iR6000-035 c. Service mode-Related Differences The following is a list of service mode items not found in the base model:
COPIER
DISPLAY
VERSION
JAVA-VM
use it to indicate the version of JavaVM.
MEAP
use it to indicate the version of MEAP content.
ACC-STS
USB-HOST
use it to indicate the presence (connection) of a USB host board.
COPIER
FUNCTION
CLEAR
SND-STUP
use it to initialize the transmission read settings.
COPIER
OPTION
BODY
STS-PORT
use it to turn on/off the port for TOT asynchronous status communication.
CMD-PORT
use it to turn on/off the port for TOT synchronous command communication.
MEAP-DSP
use it to disable a shift from the MEAP screen to a native screen.
ANIM-SW
use it to disable the screen indication of error/jam occurrence while a MEAP application is in use.
COPIER
OPTION
USER
FREG-SW
use it to enable/disable the indication of the free area of the MEAP counter (SEND).
ADR-SW IFAX-SZL
use it to enable/disable the new address prohibition switch. use it to enable/disable imposing of size limits for iFAX transmission (only when a server is not used).
IFAX-PGD
use it to permit/not permit division into pages for transmission (only when the transmission data size upper limit is exceeded).
COPIER
OPTION
INT-FACE
MEAPSAFE
use it to switch over to MEAP safe mode.
AFN-PSWD
use it to impose limits to access for additional function.
AP-OPT
use it to enable/disable printing from an application equipped with Yukon.
AP-ACCNT
use it to enable/disable use of (CPCA) group ID for printing (job) from an application equipped with Yukon.
AP-CODE
use it to enable/disable use of (CPCA) pass code for printing (job) from an application equipped with Yukon.
(6/7)
iR6000-035 2. Points to Note on Servicing - Refer to the iR5000/6000 Service Manual (FY8-13GS-000) for service information. - Base model cannot be upgraded to MEAP supporting model. - Model without SEND function cannot be upgraded to a model with SEND function. - It is necessary to download system software of device and to reinstall MEAP contents, MEAP login application, and MEAP application (License File is required) when replacing the HDD. 3. Service Parts Refer to the attachment for details of differences in service parts and their locations. For the service parts not described in the attachment, refer to the iR5000/6000 Parts Catalog (FY8-31EV-000). 4.Product Code/Serial No./Power Supply Voltage iR6020N:F14-4495 / CDJ00001 / 230V iR6020N:F14-4455 / DDJ00001 / 230V iR6020N:F14-4475 / BDJ00001 / 230V iR6020N:F14-4485 / ADJ00001 / 230V iR6020N:F14-4425 / FDJ00001 / 230V
(7/7)
Point of difference in service parts FIG & KEY
1 100-28
iR6020N
FB6-5089-000
iR6000 FB5-5557-000
2
WE8-5929-000
3
WT2-0030-000
WT2-0030-000 1 to 2 TIE, CABLE
4 130
FG6-5175-000
FG6-5163-000
5 130-1
-
-
Q'TY 1 EMBLEM 2
1
DESCRIPTION
CORE, FERRITE
CONTROL PANEL ASSEMBLY
4-6704-000 1 to 0 SHEET, GROUNDING
6
FB5-3729-000
-
0 to 1 PLATE, GROUNDING
7 925
FG6-7738-000
FG3-1230-000
1
CONT. PANEL INVERTER PCB ASS'Y
8 925-F1
VD7-1622-001
VD5-0321-001
1
FUSE, 60V, 2A
9 925-T1
FH3-0961-000
FH3-0775-000
1
TRANSFORMER, INVERTER
10
FG3-1795-000
-
1
CONTROL PANEL CPU PCB ASS'Y
11
FH4-1380-000
-
1
IC, N010-0559-V123, MCU
12 130-19
FG6-5184-000
FG6-5166-000
1
CABLE, INVERTER
13 130-20
FG6-9149-000
FG6-5428-000
1
LCD CONTROL PANEL UNIT
14
FH2-6842-000
-
1
CABLE, FCC
15
WT2-5011-000
-
2
CLIP, CABLE
16
WT2-5300-000
-
3
CLIP, CABLE
17
FB5-3722-000
FB5-3702-000
1
PANEL, CONTROL
18 130-9
FB5-3727-000
-
19 130-12
FG6-5167-000
FG6-5148-000
1
CABLE, KEY, 1
20 130-13
FG6-5168-000
FG6-5149-000
1
CABLE, KEY, 2
21 130-14
FG6-5176-000
FG6-5164-000
1
CONTROL PANEL PCB ASSEMBLY
22 130-14F
WG1-5301-000
WG1-5301-000
17
LED (GREEN)
0 to 1 KEY TOP, FUNCTION
23 130-15
-
FG6-5425-000 15 to 0 CABLE, FUNCTION KEY
24 130-16
FG6-5180-000
FG6-5426-000
1
CABLE, COUNTER VR
25 130-17
FG6-5179-000
FG6-5427-000
1
CABLE, SOFT SWITCH
26
-
FB5-3662-000
27
FG6-5964-000
-
0 to 1 ETHERNET BOARD PCB ASSEMBLY
28
FG6-7917-000
-
0 to 1 CABLE, DIAG DEVICE
29 932-1
FG6-9900-000
FG6-7904-000
30 932-4
FG3-3319-000
-
0 to 1 FLASH MEMORY PCB ASSEMBLY
31 932-2
WA7-2372-000
-
0 to 1 DIMM
32
WT2-5011-000
1 to 0 PLATE, BLANKING
1
MAIN CONTROLLER PCB ASSEMBLY
WT2-5011-000 1 to 2 CLIP, CABLE
REMARKS
Canon
Service Bulletin
COPIER
Issued by Canon Europa N.V.
Model:
Ref No.:
iR6020i
iR6000-036 (F1-T01-0K9-10090-02) Date: 26-03-04
Subject: Changing the hard disk for procurement reasons Detail: The hard disk is changed for procurement reasons. Since the new hard disk does not satisfy electrical noise standards, a continuity sheet is added to reduce electrical noise as well as to enhance a ground. Servicing Work: When replacing the old hard disk (WM2-5193) with the new hard disk (WM2-5207), add the continuity sheet between the hard disk and the hard disk support plate, and then attach the cover. Use the format file Ver.0005 for the new hard disk (WM2-5207).
(1/2)
iR6000-036
F-1
[1] [2]
HARD DISK DRIVE HARD DISK SUPPORT PLATE
[3]
CONTINUITY SHEET
[4]
COVER
Service Parts:
Q'ty
Description
Parts Number
Old
HARD DISK DRIVE
WM2-5193-000
1->0
New
HARD DISK DRIVE
WM2-5207-000
0->1
CONTINUITY SHEET
KE2-5084-099
0->1
1
2
Interchange-
Simultaneous
ability
Replacement
P.C.
* *
A2
103
A2
103
Old New
*
*Note: Two parts should be replaced simultaneously. Affected Machines: iR5020i 220V JCN00222 and later iR5020i 240V JCP00179 and later iR6020i 220V JCR00063 and later iR6020i 240V JCS00085 and later
(2/2)
SERVICE BULLETIN
COPIER
Issued by Canon Europa N.V.
MODEL:
SUBJECT:
iR5000/6000 Lite 2.2, iR5000/6000i, iR5020/6020i, iR4600 N
No.:
iR6000-037
Date:
27.02.04
FI/LS SWITCH FH7-7652-00G INSERTED INTO POWER SUPPLY FG6-4964-00G
Details:
Fig. 1: Power Supply FG6-4964-00G with FI/LS-Switch FH7-7652-00G and LPS-Line filter FG3-1341-00G In order to avoid a malfunction of the switch FH7-7652-00G, great care must be taken so that input and output are not mixed up. When using the LPS Line filter FG3-1341-00G, this cannot happen, as the litz wire is not long enough to assemble them twisted, meaning that the line filter can only be attached to the correct side (output) of FH7-7652-00G. If, during servicing, the LPS line filter FG3-1341-00G is exchanged by the equivalent service part FG6-5437-000, input and output might get mixed up, as the litz wires of FG6-5437-000 are longer than the litz wires of FG3-1341-00G. In order to make sure that the switch FH7-7652-00G is connected correctly when FG6-5437-000 is used, a caution label will be added from the implementation date of FH7-7652-00G (see figure 2). The caution label will be yellow in background colour.
COPIER
-2-
iR6000-037
SERVICING If the line filter is defective, please replace the defective part by FG6-5437-000. If the Circuit Breaker is defective, please replace defective part by FH7-6311-000.
Fig. 2: Caution label FC3-0340-00G in Power Supply FG6-4964-00G
COPIER
-3-
iR6000-037
SERVICE PARTS No 1 2
Old
Description
New
Part number
Q´ty
Old
FI/LS switch
FH7-6311-00G
1!0
New
FI/LS switch
FH7-7652-00G
0!1
Caution label
FC3-0340-00G
0!1
Old New
AFFECTED MACHINES The affected machine numbers will be informed accordingly.
SERVICE BULLETIN
COPIER
Issued by Canon Europa N.V.
MODEL:
iR5020i/6020i
No.:
iR6000-038
Date: 26.03.04
SUBJECT:
BOOT-ROM VERSION UPGRADE
The following upgrade was effected:
Boot-ROM:
Old Version 21.37N
New Version 24.42N
Above modification went into effect from following machine numbers: iR5020i ACG00211 BCG00201 CCG00667 DCG00146 FCG00061
iR6020i ADG00055 BDG00105 CDG00186 DDG00096 FDG00031
Canon
Service Bulletin
COPIER
Issued by Canon Europa N.V.
Model:
Ref No.:
iR5000 iR5000i iR5020 iR5020N iR6000 iR6000i iR6020 iR6020i
iR6000-039 (F1-T01-0K9-10092-01) Date: 26-03-04
Location: Fixing/feeder frame assembly Subject: Discontinue fixing/feed connect PCB assembly Detail: The fixing/feed connect PCB assembly, which is a component of the fixing/feeder frame assembly, is not equipped with electric elements: the PCB works only as a connecting cable. Therefore, the fixing/feed connect PCB assembly will be discontinued, and instead, cables will be used to make the connection.
F-1
P-1
Old type
[1]
Fixing/feed connect PCB assembly
P-2
New type
Servicing Work: The fixing/feed connect PCB assembly will be continually prepared as a service part for the old type of machines
(1/1)
Service Bulletin
COPIER
Issued by Canon Europa N.V.
Model :
iR2200-3300 iR5000-6000/iR5000i-6000i iR105/7200/85/8500
No.:
DATE:
GP-GEN-121 (FF-T01-K9-000035-01) (FF-T01-L4-000006-01) (FF-T01-L5-000011-01) 21.12.01
Location
:
Hard Disk Drive
Subject
:
Information of E602 troubleshooting
Reason
:
This bulletin notifies of servicing procedure to be followed if E602 error (HD-related error) occurred on an iR machine
Details
: E602 errors on iR machines are classified into the following errors by the subcode and corresponding cause: (1) E602-0001 A HD mount error was detected when the HD was started up. (2) E602-0002 A HD data read error was detected when the HD was started up. (3) E602-0003 The data address registered on the HD is not consistent with the data. (Write-abort error on HD sector) (Note) Partitions on iR machine 1) Image storage area Saves and stores image data. 2) General-purpose file storage area Stores user setting data, various log data, PDL spool data, and image data address. 3) PDL-related file storage area Stores font data for printers. 4) Firmware storage area Stores system software.
(a) If write to the image storage area was aborted A function is implemented to fix a write-abort error in the image storage area, which automatically repairs the error after power is turned off and switched on again. (The function writes dummy data at locations specified by the data pointer to fix address-data inconsistency.) If a write-abort error occurred in the image storage area and E602-0003 is output, turn off the main power and then turn it on again to fix the error. (See Note 1.)
-1/3-
GP-GEN-121
(b) If write to other areas than the image storage area was aborted If write to other areas than the image storage area was aborted, the automatic recovery function is unable to fix it. Follow the procedure below to manually recover the sector. (i) If the machine can be entered service mode - Enter service mode and set "0" for COPIER > FUNCTIONS > SYSTEM > HD-CHECK. (This will check and recover the entire sectors on the HD.) (This takes about 20 to 40 minutes depending on the HD capacity.) - After executing HD-CHECK, turn the power off and turn it on again to check that the HD starts up normally. If the HD fails to start up, set "1" and then "2" for HD-CLEAR. ("1" initializes the image storage area; "2" the general-purpose file storage area.) - After recovering from the write-abort error, reinstall system software. (ii) If the machine cannot enter service mode E602-0003 may appear after power-on on a machine in a state incapable of entering service mode. (This occurs if write-abort error is detected during self-diagnosis after power-on.) In this case, turn on the main power while holding down digit keys 1 and 9 at the same time. This activates a function that is equivalent to setting "0" for HD-CHECK in service mode. After calling up the function, see "If the machine can enter service mode" above and do as you do after entering service mode.
Remarks
: (1) Causes of write-abort errors
As a rule, write-abort error results from inconsistency between the address (data pointer) and the data. The address-data consistency is broken by turning power off at illegal timings. iR machines access their HD at the timings below, not to mention when copying and/or writing of PDL data. If the main power is turned off coinciding with any of the following events, the E602-0003 error occurs. i) 150 ms of initial process within 1 minute after a job An iR machine performs internal process in the main unit for a duration of 150 ms at undetermined timing within 1 minute after completion of a copy/fax/print job. (During the internal process in the main unit, the controller accesses the image data address files on the HD.) At what point in the 1-minute time span the process starts is undetermined. If the main power is turned on during the 150 ms, The E602-0003 code may appear when the power is turned on next time. ii) 19 ms of inquiry from NetSpot If an inquiry for job history information is sent from NetSpot on a PC to the copier, the HD makes writing operation for about 19 ms. Turning off the main power within this duration may cause E602-0003 when the power is turned on next time. iii) Operation of remote UI The HD makes writing operation also when remote UI is working. Turning off the main power within the duration may cause E602-0003 when the power is turned on next time.
-2/3-
GP-GEN-121
Cautions : (1) Note 1: Automatic recovery from write-abort error in the image storage area by main power off/on This function is supported by the following versions of system software. iR5000: v15.xx or later (v14.02 and previous versions sometimes took an E602-0003 error for an E602-0001 error. -> Official release is scheduled in late February in 2002 and Beta version will be released in late December.) iR2200: v6.01 or later iR8500: v7.01 or later Other models: Initial mass-production versions (2) Note: Recovery of sectors by holding down 1+9 during power-on This function is supported by the following versions of boot ROM. iR5000: v13.53 -> Release is scheduled in early December in 2001. Other models: v7.25
-3/3-
