Activity Template - Sauce & Spoon Test Launch Findings [PDF]

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[Test launch findings]



Summary



Milestone: Sign contract with tablet vendor Milestone: Complete tablet installation Milestone: Complete Stuf training Milestone: first internal test run of the tablet's ordering capabilities Milestone: Create quality standards and evaluation criteria Milestone:Design and conduct customer survey to measure the customer satisfaction Milestone:Analyze and present the survey results



Overview



In order to ensure faster, more efficient experience has been achieved we had to set some evaluation indicators such as (a good average is eight minutes for appetizers and 12-15 minutes for entrees/ checkout time of one minute or less/less than 5% of customers who use the tablets to report technical issues each week./98% order accuracy/achieve average wait time of 10 minutes)



Findings



Did the kitchen prepare your order correctly?



Next Steps



Based on the survey results My first recommendation would be adding an option that allow the guest to ask for a waiter if he doesn't feel comfortable using the tablet alone.



Next Steps



The next step would be ask the vendor to the option of call a waiter to the tablet system.