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Operator Manual MONiMAX5600S System V01.00.00 (2017.06.27)
© Nautilus Hyosung, Inc. All Rights Reserved.
Revision History Operator Manual - MX5600S System No.
Version
Date
Description of Change
Chapter
1
V01.00.00
2017/06/27
New Publication
All
© Nautilus Hyosung Inc. All Rights Reserved. The content of this specification is protected by copyright laws. 2017. 06. 27 1st Release
© Nautilus Hyosung, Inc. All Rights Reserved.
I
Contents Chapter1. Preface ...........................................................................................................................1-1 Purpose ........................................................................................................................................................ 1-1 Audience ....................................................................................................................................................... 1-1 Support Information ...................................................................................................................................... 1-1 What is in This Manual ................................................................................................................................. 1-1 Terminologies ............................................................................................................................................... 1-2 Abbreviations ................................................................................................................................................ 1-2 Safety Precautions ....................................................................................................................................... 1-4 Related Document ........................................................................................................................................ 1-6
Chapter2. Introduction ...................................................................................................................2-1 About the MX5600S ..................................................................................................................................... 2-1 The Exterior Overview .................................................................................................................................. 2-2 Basic Features .............................................................................................................................................. 2-3 Devices of MX5600S .................................................................................................................................... 2-6 Control Electronics (CE, PC) ······························································································2-6 Customer Display & Keypad·······························································································2-7 Cash Dispenser Unit (CDU30) ····························································································2-8 Card Reader ···················································································································2-9 Receipt Printer (SPR60) ·································································································· 2-10 Power Supply ··············································································································· 2-11 Security & Safety ··········································································································· 2-12
Chapter3. For the beginning operator ...........................................................................................3-1 Opening the upper fascia and accessing the devices in the upper section of MX5600S ............................ 3-1 Opening the security door and accessing the device (CDU) in the safety ................................................... 3-2 Switching Power On/Off ............................................................................................................................... 3-4 Switching Power On ·········································································································3-4 Switching Power Off ·········································································································3-4 Security Locking Device – Electronic Lock................................................................................................... 3-5
Chapter4. Receipt Printer (SPR60) ................................................................................................4-1 Introduction ................................................................................................................................................... 4-1 Summary ...................................................................................................................................................... 4-2 Paper Specification ....................................................................................................................................... 4-4 Structure and functions ................................................................................................................................. 4-7 Install and load the paper roll ..................................................................................................................... 4-10 Clear the jammed paper in the cutter ......................................................................................................... 4-12 Clear the jammed paper in the presenter ................................................................................................... 4-13 Troubleshooting and maintenance ............................................................................................................. 4-14 Errors and settlement ····································································································· 4-14 Solution for common errors ······························································································ 4-15 Self-test page ··············································································································· 4-17
Chapter5. Cash Dispenser (CDU30) ..............................................................................................5-1 Overview ....................................................................................................................................................... 5-1 Basic Specifications ...................................................................................................................................... 5-2 Operating Instructions .................................................................................................................................. 5-3 Bill Conditions ·················································································································5-3 How to Replenish the Cash Cassette ···················································································5-7 How to Clear Jamming in Cash Dispenser ·········································································· 5-11 How to Reset Main Board .......................................................................................................................... 5-14 How to set the Cassette for Each Denomination ....................................................................................... 5-15 Cassette Base Guide Setting for the Horizontal Size of Each Denomination ······························· 5-15 Cassette Cover Guide Setting for the Vertical Size of Each Denomination ·································· 5-20
Notes ....................................................................................................................................... Notes-1 II
© Nautilus Hyosung, Inc. All Rights Reserved.
Operator Manual
Chapter1. Preface
Chapter1. Preface Purpose ► This manual is produced to describe how the customers operate Nautilus Hyosung MX5600S. This manual details how the customers replenish the notes and paper and how they remove the jam at the MX5600S.
Audience ► Customers and staffs of Nautilus Hyosung who use and operate the MX5600S in each branches of bank.
Support Information ► If any question or error occurs while operating MX5600S in compliance with this manual, please contact maintenance staffs of Nautilus Hyosung. For the contact of maintenance staffs of Nautilus Hyosung, see the E-mail addresses and telephone numbers provided separately.
What is in This Manual ► MONiMAX referred to as “MX” ► This manual is designed to provide the operation guide for the MX5600S and the detailed description of the following: ▪ Replenishing the notes and the receipt paper ▪ Emptying the notes ▪ Removing the jam like the notes and the receipt paper
► All information described in this manual is a licensed product of Nautilus Hyosung. Some of the information in this manual may differ according to the network processor to be connected and may be subsequently updated by the bank’s needs or the improvement by Nautilus Hyosung. It is the policy of Nautilus Hyosung to improve products as new technology, components, software, and firmware become available. Therefore Nautilus Hyosung reserves the right to change specifications without notice.
© Nautilus Hyosung, Inc. All Rights Reserved.
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Chapter1. Preface
Operator Manual Other company names and product names described in this document are trademarks or registered trademarks of each company. For the section of that product, the whole section or a necessary part of relevant document is quoted.
Terminologies ► In this document the terminology listed below is used as follows: ▪ Customer and consumer refer to any person who transacts business through the ATM. ▪ Device and unit refer to the standard and option al ATM equipment, such as monitor, card reader, printer and dispenser. ▪ Fascia refers to the entire front portion of the unit, including the portion where the customer transacts business. ▪ Module refers to a plug-in device that can be serviced or replaced. ▪ Note(s) and bill(s) refer to the individual documents loaded into and dispensed from the dispenser. ▪ Servicing and maintenance refer to the supervisor, operator and technician’s tasks performed to keep the ATM operational. ▪ Screen refers to the text appearing on the customer display.
Abbreviations ► In this document the abbreviations listed below is used as follows:
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#
Abbreviations
Description
1
AD board
2
ADA
3
AP
4
Assy
5
BATT S/W
6
CAM
Camera Unit
7
CDU
Cash Dispenser Unit
8
CE
9
Earphone Jack
10
EMV
11
EP
Elementary Program
12
EPP
Encryption PIN Pad
13
H/W
Hardware
14
I/F
Interface
Analog to Digital conversion Board The American Disabilities Act Application Program Assembly Battery Switch
Control Electronics Voice Converter for Visually Disabled Persons (ADA) Europay, Mastercard, Visa
© Nautilus Hyosung, Inc. All Rights Reserved.
Operator Manual
Chapter1. Preface #
Abbreviations
Description
15
ISO
International Standard Organization
16
JPR
Journal Printer
17
LCD
Liquid Crystal Display
18
MCU
Magnetic Card Unit
19
OPL
Operation Panel for Customers to Operate
20
OSD board
21
P/S
Power Supply
22
PIN
Personal Identification Number
23
PNC
Panel Control Board
24
PTR
Printer (mainly Receipt Printer
25
S/W
Switch
26
SIU
Sensor and Indications Unit
27
SP
Service Provider
28
SPR
Slip Printer (Receipt Printer)
29
TTU
Text Terminal Unit (OPL or SPL)
30
VFD
Vacuum Fluorescent Display
On Screen Display Board
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Chapter1. Preface
Operator Manual
Safety Precautions ▶ Common Safety Precaution Safety Precautions in outlined this manual provide information on safe and proper handling of the product. Non-compliance of the safety precautions may result in injury or damage to the product. This precaution symbol with sample term tells you safety warnings during equipment handlings. ▶ Please read the following instructions before operating equipment. ▪ Operate equipment in the order outlined in this manual. ▪ Follow precautions indicated in this manual, as well as the equipment itself. Failure to properly address these precautions may lead to injury or damage to the product. ▪ Avoid operations not addressed in this manual. ▪ If you cannot remedy system problems using the methods outlined in this manual, please refer to contact information listed in the manual. ▪ Any change or modifications in construction of this device which are not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.
1. To reduce the risk of fire, use only No. 26 AWG OR LARGER Telecommunication cord 2. Risk of explosion if battery is replaced by an incorrect type. Dispose used batteries according to the instructions. 3. For pluggable equipment, the socket-outlet shall be installed near the equipment and shall be easily accessible. 4. The equipment is to be secured to the building structure before operation 5. A security container shall be permitted to optionally be provided with a secondary lock, but improper use of the secondary lock feature will reduce the security level of the ATM.
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Operator Manual
Chapter1. Preface
▶ Description of Precaution Symbols Symbol
Description Electrical Shock Warning ▪ Do not remove cover. Only a maintenance engineer is allowed to open the cover. ▪ Do not touch. You may receive electric shock. ▪ Make sure to turn off the power when servicing the equipment.
High Temperature Warning ▪ Do not touch the equipment when it is running. ▪ The equipment can get extremely hot and may cause a burn. ▪ Make sure to close the cover before running the equipment.
Use Precaution when Moving ▪ The equipment is heavy. Make sure at least 2 people lift or move the equipment. ▪ Do not attempt to move the equipment alone. You may be injured from dropping the heavy equipment. Fire Hazard ▪ Place the equipment in an area away from any combustible materials. ▪ The equipment may catch on fire from overheating or short circuit of the power supply unit. Disassembly Warnings ▪ Do not disassemble or modify the equipment unless you are a certified engineer. ▪ Contact the service center for maintenance, adjustments and repairs. ▪ Improper disassembly may cause fire or electrical shock. Collapse Precautions ▪ Do not place the equipment where the floor cannot sustain the weight of the equipment, or on slanted or unstable surface. ▪ Equipment may fall and cause injury or damage. Unplug the Equipment ▪ Stop using the equipment immediately if it smokes, emits an unusual smell, makes abnormal sounds, or if liquids or other foreign materials enter the equipment. ▪ If the above-mentioned abnormalities occur, immediately turn off the power, unplug the equipment and contact the service center. ▪ If you ignore these symptoms, the equipment may catch on fire or cause electric shock.
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Chapter1. Preface
Operator Manual
Related Document ► The related documents are listed as follows. If needed, please contact staffs of our technical support team and maintenance team. ▪ Installation Manual ▪ Service Manual • VDM Manual • Error Code Manual • Operator Function Manual For the contact of maintenance staffs of Nautilus Hyosung Inc., see the E-mail addresses and telephone numbers provided separately.
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Operator Manual
Chapter2. Introduction
Chapter2. Introduction About the MX5600S ► MX5600S is designed to meet the everyday demands of immediate cash needs for individuals with a compact size to fit in virtually any place. This Automated Teller Machine (ATM) is connected to a network processor to verify accounts and any other inquires through the insertion of a customer’s card. MX5600S is easy to use, easy to service and able to support customer’s needs.
► The benefits that the new concept MX5600S provides are as follows. Removes inconvenience which occurs when bank clerks directly handle cash with customers and relieves workload upon tellers by processing withdrawal of cash automatically. Allows tellers to calculate and close amount faster than the existing manual calculation. Allows easy and quick installation and maintenance.
The figures/photos/diagrams in this manual are for well understanding therefore they may be different from real machines.
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Chapter2. Introduction
Operator Manual
The Exterior Overview ► The following picture shows the front of MX5600S and key units. The fascia provides the interface between the customer and MX5600S. The customer selects transactions and requests information at the fascia.
Customer Display Key Button (Function key) Receipt Printer Slot
Card Reader Slot
EPP (Pin-Pad)
Earphone Jack
Cash Out (Cash Dispenser)
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Operator Manual
Chapter2. Introduction
Basic Features ► Important features of the MX5600S is highlighted in the following list:
Your MX5600S may not contain all the devices described in this section. Some devices are optional and some devices cannot be used in combination with other devices (mutually exclusive combinations).
Item
Specification
CPU Memory
Main Controller (H81)
DDR Memory Storage HDD Device FDD ODD Operating System Expansion Slots
Type Resolution
1024 x 768
Brightness
270 cd/m² Support SPR/MCU/CDU Flicker N/A DES / T-DES / PCI / RKT Support PCI 3.0 4X2 (with NDC style) N/A Automatic Shutter
VGA
Display Customer Display
Input Method
I3-4360 (3.7GHz) DDR3 2GB 1TB None DVD-RW Windows 7 Professional 2*PCI, 1*PCI-Express x16, 1*PCI-Express x1 2 Port 11 Ports - Main Board 4 Ports (USB 3.0 2EA) - USB 2.0 Hub 7Ports On-Board Dual VGA (DVI, RGB) 15.1” TFT LCD
Serial Ports USB Ports
Privacy Filter Guide Light Indicator Pin-Pad Function Key Touch Screen Shutter type Denomination
Remarks (Option)
Recommend Resolution
White Color Polycarbonate, USB -
Cash Dispenser (CDU30) Maximum Dispense Number of cassettes Cassette Capacity Reject Type Retract
50 Notes/1 transaction 4 Cassettes 346 mm/1 cassette (about 2,800) Note by Note Reject Bundle Retract
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Chapter2. Introduction
Operator Manual Item
Card Reader (SANKYO)
Receipt Printer (SPR60)
Journal Printer
Security
Safety
Additional Function
2-4
Remarks (Option)
Type
Motorized
USB Interface
Shutter Magnetic Stripe EMV Level-1,2 Reject Capacity Card Return Security Bezel Color Printing Type
Available ISO 1,2,3 Read / Write Available (IC CARD) 50 EA Available for Power Failure Anti-Card Trapping Solution Green Thermal Line Printing
-
Printing Width Paper Type Specification Width Outer Diameter Inner Diameter Paper Roll Capacity Black Mark Paper Support Printing Type Main Power Input Voltage / Current
80mm Max Thermal Roll Paper
Power Supply (FSP280)
Fascia
Specification
Frequency Battery back-up System Mold Color Camera Sensor Alarm Pin Pad Cover Specification Security Locking Device System Key Install Method Audio guidance ADA Audio guidance Barcode RF
Max. 80mm Max. 210Φ
/w capacitor
English Character Support Inside heat sensing Method -
18Φ Depends on Format and thickness Supported E-Journal 90 ~ 132 Vac / 5.0A * This is the product specification of 180 ~ 264 Vac / 2.5A FSP280. For the power specification of your MX5600S, refer to the system label attached in the ATM. 47 ~ 63 Hz NORMAL : 50/60Hz N/A Medium Silver Color USB Camera (Face, Hand) USB Interface Door Sensor (Safety) N/A Support UL Level-1 Front Access E-Lock, Key Lock Common Key Anchor Bolt No Wheel, No Tray, No Adjuster Sound Card Support Audio Guidance (w/ Volume Control) N/A Option N/A
© Nautilus Hyosung, Inc. All Rights Reserved.
Operator Manual
Chapter2. Introduction Item
Dimension & Condition
Specification
Remarks (Option)
Fingerprint Dimension (HXWXD) Weight Operational Operating Temperature Storage
N/A 1,438 x 460 x 760 350kg
-5C ~ 50C / 23℉ ~ 122℉
-
Operational Humidity
25% ~ 86% 10% ~ 90%
-
Operating Storage
USB Interface -
0C ~ 40C / 32℉ ~ 104℉
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Chapter2. Introduction
Operator Manual
Devices of MX5600S Control Electronics (CE, PC) ► The Control Electronics mainly consist of a motherboard, HDD, multiple serial card, and so on. Basic functions of the control electronics used in this ATM is similar to that of a personal computer you may have in your office or home with exception of a multiple USB HUB used to communicate with several devices such as a cash dispenser, card reader, receipt printer and EPP.
► Basic Specification & Sample Picture
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Operator Manual
Chapter2. Introduction
Customer Display & Keypad ▶ The Customer Display welcomes the customer and provides instructions for performing transactions at the ATM. During the transaction, the ATM prompts the customer to use the customer keypad to enter transaction information. The 16-key keypad uses an Encryption PIN Pad technology to secure the information entered by the customer at the keypad. The customer touch screen is used with the customer display. The customer selects functions or enters information by touching the screen.
►Basic Specification & Sample Picture
Key Button (Function Key)
Customer Display
EPP (Encryption PIN Pad)
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Chapter2. Introduction
Operator Manual
Cash Dispenser Unit (CDU30) ► The cash dispenser delivers media (cash) to the customer after the customer's request is processed by the network and the software. The media is drawn from the cassettes and transported to an entrance in the fascia of the ATM, where the customer can receive it. If the media is too mutilated or wrinkled to dispense, or if a multiple pick occurs, the dispenser sends the notes to the reject/retract cassette.
► Basic Specification & Sample Picture
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Operator Manual
Chapter2. Introduction
Card Reader ► For ATMs with motorized card readers, the customer inserts an ATM card into the card entry slot to begin transactions. The card reader automatically pulls the card into ATM and returns the card when the transaction is completed.
► Basic Specification & Sample Picture
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Chapter2. Introduction
Operator Manual
Receipt Printer (SPR60) ► The receipt printer provides a printed receipt of the customer's transaction. The transaction information can include the amount of withdrawals, deposits or transfers, the ATM number and location, and other desired information. After the customer uses the ATM, a printed record of the transaction information is presented through the appropriate printer entrance.
►Basic Specification
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Operator Manual
Chapter2. Introduction
Power Supply ► The power supply unit converts AC power to DC power and provides the voltage to various modules within the system. The power supply unit allows the user to turn on/off the system, enter power-failure mode, and perform other sequences.
►Basic Specification
* This is the product specification of FSP280. For the power specification of your MX5600S, refer to the system label attached in the ATM.
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Chapter2. Introduction
Operator Manual
Security & Safety Item Camera
Specification USB Camera (Face, Hand)
Sensor Pin Pad Cover
Door Sensor(Safety) Support
Specification Security Locking Device
UL Level-1 E-Lock, Key Lock
Security
Safety
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Sample Picture
Operator Manual
Chapter2. Introduction Item System Key
Specification Common Key
Sample Picture
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Operator Manual
Chapter3. For the beginning operator
Chapter3. For the beginning operator Opening the upper fascia and accessing the devices in the upper section of MX5600S ► Opening & closing the upper fascia 1. Insert the upper fascia key and turn key clockwise to release. After unlocking the upper fascia, remove the key turning it counterclockwise and store it in a safe place.
2. Pull open upper fascia.
3. To lock the upper fascia, push and close the upper fascia completely. Please check it locked by pulling it.
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Chapter3. For the beginning operator
Operator Manual
► The devices in the upper section of MX5600S The picture below is for illustrational purposes only and might differ from yours. Power Supply Control Electronics (CE, PC) Supervisor Switch Power Switch
Receipt Printer
Card Reader
Camera
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Operator Manual
Chapter3. For the beginning operator
Opening the security door and accessing the device (CDU) in the safety ► Opening the security door 1. Open the exterior door with key. 2. Unlock the locking device referring to the section of “Security Locking Device” 3. Turn the security door handle and then pull the security door to open. ► The device in the Safety
E-Lock
Handle Exterior Door Key
Exterior Door
Cash Dispenser (CDU)
Security Enclosure
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Chapter3. For the beginning operator
Operator Manual
Switching Power On/Off Switching Power On ► The power supply unit allows the user to turn on/off the system, enter power-failure mode, and perform other sequences. 1. The system turning-on process is as follows 2. Open the upper fascia 3. Press the power switch (“ON”). 4. The system will be turn on automatically
Switching Power Off ▶ The system turning-off process is as follows 1. Open the upper fascia 2. Press the power switch (“OFF”) 3. The system will be shut down automatically 4. The operating system will shut down then power will turn off. The picture below is for illustrational purposes only and might differ from yours.
Main Switch
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Power Switch
Operator Manual
Chapter3. For the beginning operator
Security Locking Device – Electronic Lock ► Feature - UL listed assurance - RoHS Compliance - 2 Codes : Manager Code and User Code - Low power consumption - One 9V alkaline battery power supply - Low battery alert - Easy Battery Change Slide upward on the EntryPad to release from snapfit mounting system to change the 9V battery on the back of EntryPad - 5 minutes penalty Lockout upon entry of 4 incorrect codes - Rugged stainless steel Entrypad housing - Reset button to set the lock back to factory default - Standard footprint and mounting pattern, easy retrofit for any mechanical or electronic safe lock - Can be paired with any other SecuRam motorized lock acuators
► Electrical Characteristics
► Your safe lock comes with one pre-programmed entry code: •The User Code is set to 1-2-3-4-5-6 Step 1: Open Lock •Enter the User Code 1-2-3-4-5-6 •You will hear 2 beeps •Lock Opens. It is highly recommended to change your User Code from the factory default of 1-2-3-4-5-6 to a code that only you know. Step 2: Change the User Code •Enter “0” six times, you will hear 2 beeps •Enter the existing code 1-2-3-4-5-6, you will hear 2 beeps •Enter a new 6 digit code, you will hear 1 beep •Re-Enter the new 6 digit code, you will hear 1 beep
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Chapter3. For the beginning operator
Operator Manual
1. Lost Combinations: The warranty does not cover lost or forgotten combinations. Obtaining the supercode or mastercode is not included by the warranty and must be obtained from the safe manufacturer. 2. For more operating instructions, contact the service staff.
► SafeLogic Basic Series -MANAGER- Operating Instructions This MANAGER INSERT is for the SafeLogic Basic Series EC-0601A EntryPad used in conjunction with EL-0601, EL-0701, EL-0801 or EL-0901 lock bodies. If the manager code isn’t issued to you, please skip the associated section. 1. Manufacturer default codes The SafeLogic Series safe lock system comes with two codes the Manager Code and the User Code as follows: a. The Manager Code is set to 1-1-1-1-1-1 b. The User Code is set to 1-2-3-4-5-6 2. Functions of the Manager Code a. Unlock safe lock system b. Change Manager Code c. Add or Delete the User Code d. Enable or Disable the User Code MANAGER PROGRAMMING INSTRUCTIONS THE SAFE DOOR OPEN. de or User Code to be set to six zeros. 1. To Change the Manager Code a) Enter “0” six times. Two beeps will sound, indicating the entry is valid and the system is awaiting the code change. b) Next, enter the existing six (6) digit code. Two beeps will sound, indicating the entry is valid. c) Enter the new six (6) digit code. One beep will sound, indicating the entry is valid. d) Re-enter the new six (6) digit code. One beep will sound, indicating the codes entered in steps c and d are the same and the code changing process is successful. e) If Three Beeps sound, the code change process has been unsuccessful. The existing code is still valid. Repeat steps a to d.
a) Verify the new code at least 3 times before closing the door to make sure the code has been programmed correctly. b) The system will revert to standby status if there is no key press within 10 seconds. Standby status is indicated by two short beeps.
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Operator Manual
Chapter3. For the beginning operator
1. To Add the User Code By default the system will have a User Code installed with a default code of 1-2-3-4-5-6. If this code has been deleted, follow these steps to add the User Code: a) Enter the Manager Code and hold down the last digit of this code. Two beeps will sound indicating a valid code entry. Continue to hold down this digit until two additional beeps sound. This indicates that the system is now in program mode. b) Press button “1”. Two beeps will sound, indicating that the system is ready to receive the new User Code c) Enter a six digit code. One beep will sound. d) Repeat the six digit code. One beep will sound, indicating that the six digit codes entered were the same and the addition of the User Code was successful. - If 3 beeps sound, the programming attempt was unsuccessful. Repeat steps a) through d).
a) Verify the new code at least 3 times before closing the door to make sure the code has been programmed correctly. b) The system will revert to standby status if there is no key press within 10 seconds. Standby status is indicated by two short beeps. 2. To Disable the User Code a) Enter the Manager Code and hold down the last digit of this code. Two beeps will sound indicating a valid code entry. Continue to hold down this digit until two additional beeps sound. This indicates that the system is now in program mode. b) Press button “2”. Two beeps will sound, indicating that the system has disabled the User Code 3. To Enable the User Code a) Enter the Manager Code and hold down the last digit of this code. Two beeps will sound indicating a valid code entry. Continue to hold down this digit until two additional beeps sound. This indicates that the system is now in program mode. b) Press button “1”. Two beeps will sound, indicating that the system has enabled the User Code 4. To Delete the User Code a) Enter the Manager Code and hold down the last digit of this code. Two beeps will sound indicating a valid code entry. Continue to hold down this digit until two additional beeps sound. This indicates that the system is now in program mode. b) Press button “3”. Two beeps will sound, indicating that the system has deleted the existing User Code 5. To Reset the Lock back to Factory Default a) Disconnect the battery b) Disconnect the cable from the lock c) Using a poke tool (paper clip or other) depress the Reset button 3 times. This discharges any latent energy stored in the capacitors inside the lock.
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Chapter3. For the beginning operator
Operator Manual
The Reset button is located on the back of the lock, under the round QC sticker. You will see the word Reset above the Reset access hole. d) Now press and hold the Reset button. While holding down the Reset button, reconnect the cable to the lock. Still continuing to hold down the reset button, reconnect the 9V battery. e) The lock will continue to beep until the Reset button is released. If the EntryPad does not beep, repeat steps a) through e) again. f) The codes in the lock have been restored to factory default as follows: - The Manager Code is 1-1-1-1-1-1 - The User Code is 1-2-3-4-5-6
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Operator Manual
Chapter4. Receipt Printer (SPR60)
Chapter4. Receipt Printer (SPR60) Introduction ► Information in this section is subject to change without notice. Nautilus Hyosung reserves the right to improve products as new technology, components, software, and hardware become available. If users need further data about these products, please feel free to contact Nautilus or your local dealer. No part of this document may be reproduced or transmitted in any form or by any means for any purpose without the express written permission of Nautilus Hyosung. ► Warning and caution: Caution: Items shall be strictly followed to avoid injury or damage to body and equipment. Note: Items with important information and prompts for operating the printer. Heating: Thermal elements. No touching. Warning: Do not touch equipment to avoid damaging it for static electricity.
► Safety instructions Before installing and using the printer, please read the following items carefully: 1. Install the printer on a flat and stable surface; 2. Reserve adequate space around the printer so that convenient operation and maintenance can be performed; 3. Keep the printer far away from water source, and do not expose the printer to direct sunlight, strong light and heat; 4. Do not use or store the printer in a place exposed to high temperature, high humidity or serious pollution; 5. Do not place the printer in a place exposed to vibration or impact; 6. No condensation is allowed to the printer. In case of such condensation, do not turn on the power until it has completely gone away; 7. Connect the printer power to an appropriate grounding outlet. Avoid sharing one electrical outlet with large power motors or other devices that may cause the fluctuation of voltage; 8. Disconnect the power when the printer is deemed to idle for a long time; 9. Don’t spill water or other electric materials into the printer (e.g. metal). In case this happens, turn off the power immediately; 10. Do not allow the printer to start printing when there is no recording paper installed; otherwise the print head and platen roller will be damaged; 11. To ensure quality print and normal lifetime, use recommended paper or its equivalent; 12. Shut down the printer when connecting or disconnecting interfaces to avoid damages to control board; 13. Set the print darkness to a lower grade as long as the print quality is acceptable. This will help to keep the print head durable; 14. Do not disassemble the printer without permission of a technician, even for repairing purpose; 15. Keep this manual safe and at hand for reference purpose. © Nautilus Hyosung, Inc. All Rights Reserved.
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Chapter4. Receipt Printer (SPR60)
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Summary ► The printer is a high performance thermal printer equipped with cutter and presenter, it can accept up to 220mm paper roll and the widest print width is 80mm. It can be widely used in various fields like finance, retail, lottery, etc. THE PRINTER consists of the following modules: ● Thermal printing unit ● Presenter ● Paper holder ● Control board ● Cutter SPR60 can be connected with other device by USB interface or serial interface.
► Main features ● Printing - High-speed - Low-noise thermal printing - High reliability ● Presenter - Paper holding - Paper retraction - Paper ejection Note: The Presenter is a paper accommodation mechanism and locates at the front end of the printer. ● Special Function: - Anti-jam - Anti-pull ● Applications - Instruction set compatible with HYOSUNG’s LSPR3 EP standard for SPR60 with USB communication interface; - Instruction set compatible with HYOSUNG’s KSPR1-VEP standard for SPR60 with serial communication interface; - Characters handling: Supports ASCII code for SPR60 with serial communication interface; ● Printer Maintenance - Replace paper roll easily; - The top cover of printer can be opened, which is convenient for maintenance; - The top cover of Presenter module can be opened, which is convenient for maintenance; - Paper width can be adjusted linearly, paper width stopper can be locked;
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Operator Manual
Chapter4. Receipt Printer (SPR60) - Characteristics and parameters can be set by software; - Single USB interface or single serial interface is optional; - Mark identification and checkout; - Lower mark sensor for non-thermal side is adjustable; - Semi-auto paper loading; - Firmware can be updated on-line.
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Paper Specification ► Paper specification Paper type Paper supply method Paper width Paper weight
Continuous /marked paper Paper roll 80mm
Thermal layer Paper roll specification
Outward/Inward Optional ID of paper roll core: ф18 Minimum ID of paper roll: ф24 Maximum OD of paper roll: ф220mm
55g～100g
The supported paper thickness and paper roll diameter is as followings when there is Presenter module: Paper thickness 55-80 um 80-100 um
Min paper roll ID Ф24 Ф31
► Recommended Paper: 1. Recommended continuous paper: Paper type
Manufacturer
FD200 FD210 ADP78 PD150R
OJI Paper CO., LTD. OJI Paper CO., LTD. OJI Paper CO., LTD. OJI Paper CO., LTD.
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Remarks
Operator Manual
Chapter4. Receipt Printer (SPR60)
2. Recommended marked paper: The marked paper should meet the following requirement besides that of standard paper: ● Mark position - There are three positions for mounting the mark sensor on the thermal side, and the left and the right positions can be adjusted along with the paper guide block while the middle position is fixed. The position for mounting the mark sensor on the non-thermal side is continuously adjustable. The above mark sensor has requirements for the mark position, referring to the figure below; - In using marks, it is recommended to use the following parameter: L1 mark width: 8mm≤L1≤paper width L2 mark width:: 4mm≤L2≤8mm - The reflectivity of marks is less than 15%; The reflectivity of other part of the ticket within mark width along paper feed direction is over 75%.There should not be any characters, graphics as advertisement between marks space
Notice: Due to the dithering during paper feeding and tolerance of paper parameters, the mark positioning position may have a tolerance of ± 1mm. Only one mark sensor is mounted on the non-thermal side when the printer is delivered from the factory (default position is on the non-thermal side of paper path) and the mark sensor position is continuously adjustable.
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1 2 3 4
Right mark sensor on the thermal side Left mark sensor on the thermal side Middle mark sensor on the thermal side Mark sensor on the non-thermal side
Notice: 1. The mark sensor on non-thermal side is the default sensor when delivery from the factory, and the middle mark sensor on thermal side is used as paper feeding sensor; 2. The middle mark sensor on thermal side is optional, while only one of the other three sensors can be installed. Notice: 1. Please use the recommended paper or its equivalents. Using other types of paper may affect print quality and reduce the print head lifetime; 2. Do not paste the paper to the shaft core; 3. If the paper comes in contact with chemical or oil, it may discolor or be less heat sensitive, which will greatly affect the print quality; 4. Do not rub the paper surface with a nail or hard metal. Otherwise it may discolor; 5. When the temperature goes up to 70℃, paper will discolor. So please be careful to the effect of temperature, humidity and sunlight in environment.
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Operator Manual
Chapter4. Receipt Printer (SPR60)
Structure and functions ► Appearance
1
Button
6
2 3
Buffer module (optional) Button for opening and closing the top cover Paper near sensor socket Paper guide block
7 8
Communication interface (USB or serial interface is optional) Power interface Paper exit
9 10
Presenter Print module
4 5
► Print unit and controlling parts The controlling parts include circuit board and corresponding adjustment buttons and interfaces. 1. Exterior of print unit and controlling parts The print unit consists of print mechanism and cut mechanism, referring to the figure below:
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Chapter4. Receipt Printer (SPR60)
1 3 5 7 9
Feed/Cut button Power LED Paper guide block Power interface
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2 4 6 8
Error LED Paper near sensor socket Communication interface (USB or serial interface is optional) Button for opening and closing the top cover
Paper entry
Note: The power cord connected with power interface 7 has power.
2. Modules of print unit ● Feed/Cut button - Print self-test page: keep pressing the FEED button while turning on the power for 1s, the printer will print the self-test page; - Feed paper: under normal conditions, press the FEED / CUT button, the printer will feed paper, and the printer will stop feeding paper when release the FEED / CUT button. During paper feeding, the Presenter will start when the paper head enters the Presenter, and the Presenter will stop running when the paper head is held by the Presenter; - Cut paper: the printer will cut paper if press the FEED / CUT button for two times continuously.
Notice: The printer will not run when press the FEED button under error status. ● Button for opening and closing the top cover After pressing the button for opening and closing the top cover, the top cover module can be opened for maintenance work, such as clear jammed paper jam, clean the print head/platen rollers. ● Power switch Press “O” to turn off the power, or press “—”to turn on the power. ● Error LED (Red) Indicate different status of printer. Normally, it is off; under error status (like paper end), it will flash. Note: Error LED also flashes when the printer executes macro definition. ● Power LED (Green) Indicate whether the power is on or not and it is always on when the printer is turned on.
Heating: The print head and the motor gives out heat while using, please do not touch it just after operation.
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Chapter4. Receipt Printer (SPR60)
► Presenter
1. Paper retraction sensor: Check whether the paper is retracted correctly during the process of paper retraction. 2. Paper out sensor: Detect the status of print paper and confirm whether the print paper has been taken away or not. 3. Presenter top cover: After pressing the snap-fit, the cover can be opened for clearing Presenter jammed paper. 4. Paper outlet mouth. 5. Snap-fit for fixing the top cover.
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Install and load the paper roll ► Before installing the paper roll, make sure the specification of paper roll is in conformity with requirements of printer.
► Install load the paper roll The paper roll is easy to be installed on SPR60, and the steps are as following: Turn on the power, and then place the paper head in the paper feeding path as shown in the figure below:
When the paper sensor detects paper, the platen rollers will start rotation to complete the semiautomatic paper loading. Caution: Before loading paper, cut the paper head trim according to the figure below:
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Chapter4. Receipt Printer (SPR60)
Before loading paper, make the paper flat to ensure the paper be fed smoothly into the path.
Semi-automatic paper loading 1. Turn on the power and the ERROR LED alarms for paper end; 2. Refer to the figure below, push paper into the paper inlet for a certain distance, and release your hands when the platen roller starts rotating and holds the paper. 3. The printer starts loading paper, and then the printer can execute print tasks after finishing loading the paper and the paper head stops at the normal print position
Caution: Push the paper into the paper feeding path with well-distributed and gentle force and try to make the paper head parallel to the paper feeding path. If the angle between paper center line and the printer center line is≤4°, it can guarantee that the paper jamming malfunction will not happen.
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Clear the jammed paper in the cutter ► When any of the following cases occurs, please remove jammed paper manually. 1. Paper jams between platen roller and cutter holder. 2. Paper accumulates at paper inlet of the cutter in the front of print head. 3. The cutter can’t cut off paper. ► Remove the jammed paper manually in the following steps: 1. Turn off the printer power; 2. Press the spanner slightly with hand as shown in the following figure to open the top cover;
3. Check whether there is wastepaper under the cutter blade and print head. If so, please take it out; 4. When confirming there is no wastepaper, close the top cover; Caution: Turn off the power before removing the jammed paper.
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Operator Manual
Chapter4. Receipt Printer (SPR60)
Clear the jammed paper in the presenter ► When any of the following cases occurs, please remove the paper manually: Paper is jammed into the path of Presenter; Paper does not enter the paper output path of presenter.
► Remove the jammed paper manually in the following steps: 1. Press the snap-fit on Pre upper path as shown in the following figure and apply force upwardly to remove the Presenter top cover;
2. Take out the jammed paper and install the Pre top cover to the printer.
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Troubleshooting and maintenance ► If errors occur in the printer, consult the troubleshooting table below. If still can’t settle the trouble, please contact with Nautilus Hyosung or the distributor.
Errors and settlement ► Error index
Errors
Description
Print head overheating
Temperature of the print head is too high.
Abnormal voltage
Input voltage is too low or too high.
Cutter error/paper jam
Cutter can’t work normally or Paper jams.
Print head uplifting
Print head is uplifted.
Paper end
Paper sensor detects paper end.
Calibration failure
Marked paper calibration error.
Paper near end
Paper sensordetects paper near end.
Macro definition execution status Normal stand-by status
Error200m LED s
In the executionof a macro definition.
In the default configuration, the printer will not stop printing when paper end, and the user could change the default configuration as stop printing when paper end via KIOSK Utility software, and under the new configuration, the error LED will flash and indicate paper end; Printer executes the following activities when errors occur: - Stop printing; - Busy signal is available; - Error LED flashes;
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Operator Manual
Chapter4. Receipt Printer (SPR60)
Solution for common errors ► Problems during paper loading Problem Paper roll can’t be loaded onto paper holder smoothly
Possible reasons
Solutions
The paper roll ID does not match the printer
Replace paper roll.
The printer can’t feed paper automatically
Paper head is irregular; Paper jams; The paper loading sensor is not covered by paper head; Dust and wastepaper covers the paper loading sensor.
Trim the paper head according to requirements; Remove jammed paper; Check the paper head to confirm that the paper loading sensor is covered fully by paper; Clean the paper loading sensor.
After automatic paper feeding, the paper can’t stop in the normal print position
Dust or wastepaper covers the paper loading sensor.
Clean the paper loading sensor.
► Problems during printing Problems The receipt can’t be ejected out smoothly.
Possible reasons Paper jams.
Printout is not clear.
The paper is loaded in wrong direction or its quality is poor; Print head needs cleaning; The print darkness is too low; Input voltage is too low.
Cutter works abnormally.
Paper jams in cutter; The cutter is broken.
Printing data is lost and no printing.
The platen roller is not closed; Paper jams.
Solutions Check paper feeding path, remove wastepaper and reload paper. Load the paper roll correctly; Use recommended paper or its equivalents; Clean the print head; Adjust print darkness (＊); Use the power supply which meets requirements. Check if there are sundries in cutter path(＊), contact with Nautilus Hyosung or your local distributor. Close the platen roller properly; Remove jammed paper.
To adjust print darkness, contact with our distributors or Nautilus Hyosung. If paper jams in cutter, please remove the jammed paper firstly, and then press CUT button to reset the cutter.
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► Problems during paper output Problems The printer stops printing and warns errors during printing.
Possible reasons Paper end; Paper jams in cutter; Dust or wastepaper covers the paper near end sensor.
Solutions Install a new paper roll; Check if there are sundries in cutter path; Clean the paper near end sensor.
Contaminated paper may cause detection failure.
► Other problems Problem LED does not light and printer does not work.
The printer does not work after receiving commands.
Possible reasons The printer is not connected with the power correctly. The printer isn’t turned on.
Solutions Connect the printer with power correctly. Turn on the printer.
Printer is in error status. The communication cable is not connected well. Interface setting is wrong.
Remove the errors(＊) Make sure the communication cable is connected correctly. Set the interface again according to the self-test page.
Paper near end alarm acts only as a prompt for users, not an error status. Therefore when this alarm is given, printing task can still be sent.
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Operator Manual
Chapter4. Receipt Printer (SPR60)
Self-test page ► Print self-test page in the following steps: Turn off printer power, then keep pressing the FEED button for at least 1 second while turning on the printer. The printer will start to print a self-test page. (Take 203DPI/USB interface model for an example, and the self-test page is shown as follows).
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Chapter4. Receipt Printer (SPR60)
► Explanation of self-test page:
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Operator Manual
Chapter5. Cash Dispenser (CDU30)
Chapter5. Cash Dispenser (CDU30) Overview ►The cash dispenser delivers the bills to the consumer after the consumer's request is processed by the network and the software and can be divided into 6 modules as follows. - MB : Main Body - RJ/RT : Reject/Retract - THR : Throat - CST : Cassette - SF : Separator & Feeder - FF : Feed & Frame
< CDU30 Overview (Based on Front/4Cassette)>
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Chapter5. Cash Dispenser (CDU30)
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Basic Specifications ►The following table shows the basic specifications of Cash Dispenser Unit. Division
Performance
Item
Specification
Dispensing speed
6 Bills/sec
Maximum number of bills dispensed
50 Bills/transaction
Dimension (D x W x H) Appearance
Denomination Supported
4 CST
693 x 303 x 689
Throat Height
54.5mm
Access type
Front Access
Size
Guide Adjustment Method Length : 115~180mm, Width : 60~82mm
Media Thickness
0.08~0.16mm
Double bill Detection
2 Lever/Mechanical Type Reject Capacity
Capacity of Reject/Retract
BIN Type BOX Type
Retract Capacity
400 Bills 300 Bills
100 Bills
Capacity of Cassette
Loading Space : 352mm (3,000 Bills)
Cassettes ID
Electronic Cassette
Shutter Security
Indicated when the shutter is opened by force.
Key
Option
Seal Function
Supported
NEAR END Detection
Not Support (SW Count)
Empty Detection
Supported
Reverse Prevention of PUSHPLATE
Not Supported
Shutter
Built-in main body
Cassette
Shutter
< CDU30 Basic Specifications>
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Operator Manual
Chapter5. Cash Dispenser (CDU30)
Operating Instructions ►This section contains operating procedures such as replenishing the cash cassette, emptying the Reject/Retract Box and clearing jamming in cash dispenser. To replenish the cash cassette, empty the Reject/Retract Bin/Box or clear jamming in cash dispenser, you must be able to access the inside of the safe. Refer to the Operator Manual for each system manual to access the ATM safe.
Bill Conditions ► Acceptable condition 1. Bill which is very clean and can readily be recognized as a true bill
2. Bill has sufficient life or sizing to be handled easily
3. Bill which can be manually held straightly when one end is held by a hand and the bill is slightly curved vertically
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Chapter5. Cash Dispenser (CDU30)
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►Unacceptable condition 1. Bill having serious wrinkles, torn or broken section wherein paper fiber is broken and separation begins.
2. Bill having adequate life or sizing, but stained seriously
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Chapter5. Cash Dispenser (CDU30)
3. Bill with holes (Perforated bill)
4. Bill ragged and cannot be held straightly when one end is supported by a hand
5. Bill with cellophane tape, scotch tape, etc
6. Bill with folds
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Chapter5. Cash Dispenser (CDU30)
7. Gradually curved bill (bills tied by hand seal, etc)
8. Bill with folded lines
Bill distortion should not exceed 10 mm
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Operator Manual
Operator Manual
Chapter5. Cash Dispenser (CDU30)
How to Replenish the Cash Cassette 1. Push the lever A and holding a cassette handle B with the other hand pull out slightly, and support the cash cassette from bottom with the hand pushed the lever A, and pull out to the end of the cassette.
2. Place the cash cassette on a flat level platform and turn the cassette key clockwise to unlock a cassette cover. Then lift up the cassette cover.
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Completely open the cassette cover as below picture when replenishing a cash cassette.
3. Pull black push-plate back completely until it is locked against the cash plate latch. 4. Pull the Push-Plate after pressing the Green Color Button (C).
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Operator Manual
Chapter5. Cash Dispenser (CDU30)
5. Set the bills and push the Push-Plate to the location where the bills are set.
Be sure to keep in mind the followings prior to replenishing the cash cassette with the bills, 1) Fan the bills so that the bills are not sticking together. 2) Remove all bills with holes or bills that are torn. 3) Unfold the folded bills. 4) Place the bills correctly.
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6. Holding a cassette handle with one hand and supporting the cassette from the bottom with the other hand, place the cassette carefully on the set guide of the CDU and push it completely until it is locked in place(Beep).
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Operator Manual
Chapter5. Cash Dispenser (CDU30)
How to Clear Jamming in Cash Dispenser ► If a note becomes jammed, perform the following steps for each case to clear the obstruction.
► CASE 1: Clearing jam occurred in the transport path of the main body
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1. Turn the knob toward temporary stacker (A) and move the jammed bill to stacker.
2. Lift Up the Upper Guide(B) and it inward and then remove the bill.
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Chapter5. Cash Dispenser (CDU30)
► CASE 2: Clearing jam occurred in the Separation Part 1. Demount the cassette. (Refer to “How to replenish the Cash Cassette.”) 2. Remove the jammed bill as shown in below picture.
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Chapter5. Cash Dispenser (CDU30)
How to Reset Main Board 1. Press the hole in the red circle with a stick and reset.
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Chapter5. Cash Dispenser (CDU30)
How to set the Cassette for Each Denomination Cassette Base Guide Setting for the Horizontal Size of Each Denomination 1. Open the cassette cover as shown in below picture.
2. Move a Push-Plate to center position
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3. Move a pin(R-Spring) from A to B
4. Pressing the green parts on the end of the shaft supporting the Push Plate with one hand, lift up the Push Plate and take it out with the other hand. Also take out the Push Plate on the other side in the same way.
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Chapter5. Cash Dispenser (CDU30)
5. Completely take out the Push Plate and gently place it outside the box.
6. Pressing the green part and slightly lifting it up, take out the Hook.
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7. After taking out the Hook Part, push the Guide in the direction of yellow arrow and take it out.
8. For the desired denomination size, mount the Guide matching it with the blue line. Press it until clicking sounds. (Mount the remaining guide in the same way.)
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Chapter5. Cash Dispenser (CDU30)
9. Vertically insert two kinds of Shaft and turn the hand holding the Push Plate.
10. Then check whether A,B Gear matches the narrow tip. (The other side is same.)
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Cassette Cover Guide Setting for the Vertical Size of Each Denomination 1) Unfasten the caught Hook in the arrow direction and gently take out the Guide pulling it in the C direction.
2) Also unfasten the Hook on the other side in the arrow direction and completely take out the Guide pulling it in the C direction.
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Chapter5. Cash Dispenser (CDU30)
3. After matching the height (blue line) with the desired bill size, push it in the arrow direction. However, be sure to push it after matching the height of the other side of the Guide.
4. After also matching the other side of the Guide with the height of the desired bill size, push it with both hands until the Hook is caught.
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Operator Manual
Notes
Notes
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Notes-1
