Caller and Agent Data Test [PDF]

Sum of Requests Time (Local) 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 Grand Total

Date 10-Sep-12 1

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Lyoprint AP Antifoam and De-Aerating Agent: Technical Data Sheet

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Sum of Requests Time (Local) 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 Grand Total

Date 10-Sep-12 11-Sep-12 12-Sep-12 13-Sep-12 14-Sep-12 15-Sep-12 16-Sep-12 1 1 2 4 24 20 1 1 1 5 14 17 0 1 3 3 27 15 0 0 2 1 7 6 0 0 0 1 0 3 0 1 1 2 1 1 3 4 2 3 0 2 2 2 5 1 2 1 0 2 0 8 1 1 3 2 0 0 6 0 4 3 3 1 1 4 2 2 3 1 4 0 8 2 4 2 2 2 0 8 5 4 2 4 0 1 9 4 1 7 0 0 2 6 1 2 10 7 2 2 11 3 3 8 3 4 1 7 3 4 5 3 4 0 7 3 5 8 3 4 8 4 3 9 25 3 3 9 6 8 10 34 2 0 7 3 3 9 20 10 1 5 4 7 9 20 5 2 6 5 3 20 34 3 3 3 5 7 29 24 3 34 52 114 67 137 282 118

17-Sep-12 18-Sep-12 19-Sep-12 20-Sep-12 21-Sep-12 22-Sep-12 23-Sep-12 24-Sep-12 2 13 0 3 11 27 32 2 2 2 0 1 5 24 23 0 1 7 2 1 2 18 18 2 0 3 1 2 0 3 9 1 1 0 0 0 0 3 1 0 1 0 0 0 0 2 4 1 4 0 3 1 2 1 1 2 0 3 2 2 0 0 2 1 2 2 2 0 5 0 4 1 0 2 1 1 1 3 1 2 2 1 3 2 0 4 5 3 1 7 5 2 3 1 3 1 14 4 2 0 4 0 7 17 3 1 4 1 2 10 21 4 1 3 0 3 7 23 2 5 3 4 5 12 18 8 10 4 3 9 26 10 6 9 1 3 4 22 13 11 9 8 2 16 19 24 6 4 5 2 6 21 14 3 3 5 5 8 17 19 4 6 6 10 15 29 33 2 7 3 2 5 46 44 3 78 81 54 95 240 344 154 8

Grand Total 142 96 100 35 9 14 28 22 29 26 28 47 53 55 71 71 82 98 119 156 107 112 174 184 1858

51

263

358

Sum of Zeroes Date Time (Local) 10-Sep-12 11-Sep-12 12-Sep-12 13-Sep-12 14-Sep-12 15-Sep-12 16-Sep-12 0 3 2 11 1 2 2 1 2 0 6 9 1 3 2 1 3 5 3 17 2 3 1 2 2 3 2 2 4 1 1 1 1 1 6 5 1 1 1 4 1 5 6 3 2 1 2 3 3 7 0 0 5 1 1 7 0 8 0 2 2 1 1 10 2 9 3 2 1 4 2 9 3 10 2 1 3 3 5 5 2 11 1 1 2 5 2 5 5 12 0 1 2 3 2 11 3 13 1 2 0 7 2 6 4 14 1 1 1 3 3 11 13 15 2 1 4 4 5 15 3 16 2 3 4 1 3 3 5 17 2 5 1 3 4 9 2 18 1 1 3 3 2 25 1 19 2 2 2 3 6 38 2 20 1 2 2 0 4 15 10 21 0 6 4 4 6 4 11 22 3 10 2 2 3 26 2 23 5 12 6 6 18 32 2 Grand Total 26 64 55 80 92 258 93

17-Sep-12 18-Sep-12 19-Sep-12 20-Sep-12 21-Sep-12 22-Sep-12 23-Sep-12 24-Sep-12 Grand Total 5 18 1 4 1 4 25 2 81 6 2 0 0 1 5 1 7 43 3 9 0 2 0 0 4 3 52 1 4 1 2 3 3 1 3 30 1 1 1 2 0 4 0 1 21 1 0 0 1 1 4 9 2 31 0 0 1 1 3 5 7 1 32 4 1 0 2 3 3 3 30 1 1 1 1 0 5 3 30 0 1 3 2 0 5 4 39 4 2 3 2 4 7 3 46 4 2 3 3 5 6 3 47 1 2 3 2 3 5 3 41 3 3 4 2 4 25 4 67 3 2 2 4 5 10 2 61 3 4 2 5 3 15 4 70 7 5 5 2 4 17 0 61 3 4 1 4 25 2 9 74 7 4 5 5 6 7 4 74 6 4 2 7 3 10 9 96 2 3 1 3 8 4 6 61 3 6 2 5 8 3 6 68 1 5 3 7 4 11 2 81 7 11 2 0 30 59 3 193 76 94 46 68 124 219 115 19 1429

350 230

343 197

693 427

162% 62% 38.383838383838400%

Data Sum of Requests

Time (Local) 4 5 10 6 7 9 3 8 11 13 12 15 14 2 16 1 20 17 21 18 0 19 23 22 Grand Total

9 14 28 28 22 26 35 29 47 55 53 71 71 100 82 96 107 98 112 119 142 156 184 174 1858

Sum of Completed Calls 2 4 18 19 19 20 21 24 36 44 46 47 49 61 68 71 76 78 88 92 102 120 126 134 1365

Time (Local)

Requests (Demand) 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23

Completed (Supply) 142 96 100 200 180 35 160 9 140 14 120 28 100 22 80 29 60 26 40 28 20 47 0 530 55 71 71 82 98 119 156 107 112 174 184

1

2

3

4

102 71 61 21 2 4 19 19 24 20 18 36 5 6 7 8469 10 11 12 13 14 15 16 17 18 19 Time (Local) 44 Requests (Demand) Compl eted (Suppl y) 49 47 68 78 92 120 76 88 134 126

20 21

6

7

8

9 10 11 12 13 14 15 16 17 18 19 20 21 22 23

Time (Local)

Requests (Demand)

Compl eted (Suppl y)

Time (Local) 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 Grand Total

Data Sum of Unique Agents Sum of Requests 111 142 94 96 62 100 40 35 9 9 11 14 37 28 60 22 95 29 110 26 129 28 133 47 132 53 122 55 125 71 139 71 144 82 165 98 174 119 180 156 163 107 155 112 144 174 119 184 2653 1858

Time (Local)

Date 0 11-Sep-12 12-Sep-12 13-Sep-12 14-Sep-12 15-Sep-12 16-Sep-12 17-Sep-12 18-Sep-12 19-Sep-12 20-Sep-12 21-Sep-12 22-Sep-12 23-Sep-12 24-Sep-12

0 Total 1 11-Sep-12 12-Sep-12 13-Sep-12 14-Sep-12 15-Sep-12 16-Sep-12 17-Sep-12 18-Sep-12 19-Sep-12 20-Sep-12 21-Sep-12 22-Sep-12 23-Sep-12 24-Sep-12 1 Total 2 11-Sep-12 12-Sep-12 13-Sep-12 14-Sep-12 15-Sep-12 16-Sep-12 17-Sep-12 18-Sep-12 19-Sep-12

20-Sep-12 21-Sep-12 22-Sep-12 23-Sep-12 24-Sep-12 2 Total 3 11-Sep-12 12-Sep-12 13-Sep-12 14-Sep-12 15-Sep-12 16-Sep-12 17-Sep-12 18-Sep-12 19-Sep-12 20-Sep-12 21-Sep-12 22-Sep-12 23-Sep-12 24-Sep-12 3 Total 4 11-Sep-12 12-Sep-12 13-Sep-12 14-Sep-12 15-Sep-12 16-Sep-12 17-Sep-12 18-Sep-12 19-Sep-12 20-Sep-12 21-Sep-12 22-Sep-12 23-Sep-12 24-Sep-12 4 Total 5 11-Sep-12 12-Sep-12 13-Sep-12 14-Sep-12 15-Sep-12 16-Sep-12 17-Sep-12

18-Sep-12 19-Sep-12 20-Sep-12 21-Sep-12 22-Sep-12 23-Sep-12 24-Sep-12 5 Total 6 11-Sep-12 12-Sep-12 13-Sep-12 14-Sep-12 15-Sep-12 16-Sep-12 17-Sep-12 18-Sep-12 19-Sep-12 20-Sep-12 21-Sep-12 22-Sep-12 23-Sep-12 24-Sep-12 6 Total 7 10-Sep-12 11-Sep-12 12-Sep-12 13-Sep-12 14-Sep-12 15-Sep-12 16-Sep-12 17-Sep-12 18-Sep-12 19-Sep-12 20-Sep-12 21-Sep-12 22-Sep-12 23-Sep-12 7 Total 8 10-Sep-12 11-Sep-12 12-Sep-12 13-Sep-12 14-Sep-12

15-Sep-12 16-Sep-12 17-Sep-12 18-Sep-12 19-Sep-12 20-Sep-12 21-Sep-12 22-Sep-12 23-Sep-12 8 Total 9 10-Sep-12 11-Sep-12 12-Sep-12 13-Sep-12 14-Sep-12 15-Sep-12 16-Sep-12 17-Sep-12 18-Sep-12 19-Sep-12 20-Sep-12 21-Sep-12 22-Sep-12 23-Sep-12 9 Total 10 10-Sep-12 11-Sep-12 12-Sep-12 13-Sep-12 14-Sep-12 15-Sep-12 16-Sep-12 17-Sep-12 18-Sep-12 19-Sep-12 20-Sep-12 21-Sep-12 22-Sep-12 23-Sep-12 10 Total 11 10-Sep-12 11-Sep-12 12-Sep-12

13-Sep-12 14-Sep-12 15-Sep-12 16-Sep-12 17-Sep-12 18-Sep-12 19-Sep-12 20-Sep-12 21-Sep-12 22-Sep-12 23-Sep-12 11 Total 12 10-Sep-12 11-Sep-12 12-Sep-12 13-Sep-12 14-Sep-12 15-Sep-12 16-Sep-12 17-Sep-12 18-Sep-12 19-Sep-12 20-Sep-12 21-Sep-12 22-Sep-12 23-Sep-12 12 Total 13 10-Sep-12 11-Sep-12 12-Sep-12 13-Sep-12 14-Sep-12 15-Sep-12 16-Sep-12 17-Sep-12 18-Sep-12 19-Sep-12 20-Sep-12 21-Sep-12 22-Sep-12 23-Sep-12 13 Total 14 10-Sep-12

11-Sep-12 12-Sep-12 13-Sep-12 14-Sep-12 15-Sep-12 16-Sep-12 17-Sep-12 18-Sep-12 19-Sep-12 20-Sep-12 21-Sep-12 22-Sep-12 23-Sep-12 14 Total 15 10-Sep-12 11-Sep-12 12-Sep-12 13-Sep-12 14-Sep-12 15-Sep-12 16-Sep-12 17-Sep-12 18-Sep-12 19-Sep-12 20-Sep-12 21-Sep-12 22-Sep-12 23-Sep-12 15 Total 16 10-Sep-12 11-Sep-12 12-Sep-12 13-Sep-12 14-Sep-12 15-Sep-12 16-Sep-12 17-Sep-12 18-Sep-12 19-Sep-12 20-Sep-12 21-Sep-12 22-Sep-12 23-Sep-12

16 Total 17 10-Sep-12 11-Sep-12 12-Sep-12 13-Sep-12 14-Sep-12 15-Sep-12 16-Sep-12 17-Sep-12 18-Sep-12 19-Sep-12 20-Sep-12 21-Sep-12 22-Sep-12 23-Sep-12 17 Total 18 10-Sep-12 11-Sep-12 12-Sep-12 13-Sep-12 14-Sep-12 15-Sep-12 16-Sep-12 17-Sep-12 18-Sep-12 19-Sep-12 20-Sep-12 21-Sep-12 22-Sep-12 23-Sep-12 18 Total 19 10-Sep-12 11-Sep-12 12-Sep-12 13-Sep-12 14-Sep-12 15-Sep-12 16-Sep-12 17-Sep-12 18-Sep-12 19-Sep-12 20-Sep-12 21-Sep-12

22-Sep-12 23-Sep-12 19 Total 20 10-Sep-12 11-Sep-12 12-Sep-12 13-Sep-12 14-Sep-12 15-Sep-12 16-Sep-12 17-Sep-12 18-Sep-12 19-Sep-12 20-Sep-12 21-Sep-12 22-Sep-12 23-Sep-12 20 Total 21 10-Sep-12 11-Sep-12 12-Sep-12 13-Sep-12 14-Sep-12 15-Sep-12 16-Sep-12 17-Sep-12 18-Sep-12 19-Sep-12 20-Sep-12 21-Sep-12 22-Sep-12 23-Sep-12 21 Total 22 10-Sep-12 11-Sep-12 12-Sep-12 13-Sep-12 14-Sep-12 15-Sep-12 16-Sep-12 17-Sep-12 18-Sep-12 19-Sep-12

20-Sep-12 21-Sep-12 22-Sep-12 23-Sep-12 22 Total 23 10-Sep-12 11-Sep-12 12-Sep-12 13-Sep-12 14-Sep-12 15-Sep-12 16-Sep-12 17-Sep-12 18-Sep-12 19-Sep-12 20-Sep-12 21-Sep-12 22-Sep-12 23-Sep-12 23 Total Grand Total

Date Time (Local) Eyeballs 14-Sep-12 5 15-Sep-12 5 16-Sep-12 5 17-Sep-12 5

Zeroes 5 1 5 4

Completed Calls 4 1 5 1

1 0 0 1

Requests

Unique Agents 2 1 1 1

1 0 1 4

Ratio Zero to Eyeballs 80% 100% 100% 25%